Euca
Verified1.0
1 review
Positive vs Negative
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Sarah A Western Australia 2 posts
Verified
I placed an order for the *ESSENTIALS HOME CLEANING STARTER KIT* one month ago. Goods still haven’t shipped, and trying to contact customer support via email is an absolute nightmare. I’ve used some of their products and like them, bought from a different website (WINC) buying directly from manufacturer is definitely NOT recommended. Will look into different products instead of using this company in the future.
Sarah A
Thank you. Will definitely check out the new website when it’s up and running. Have a wonderful day.
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Hi Sarah, a massive sorry for the absolute nightmare with your order. A month's delay and zero communication is nowhere near good enough. We tracked this down to a major glitch on our old website that completely buried your order and support emails. We've just issued a full 100% refund to sort this out for you straight away. It's been a big wake-up call, which is why we’re launching a brand-new website next month to scrap the old system and make sure this never happens again. We're stoked that you love our gear through Winc, and we really hope you'll give our new site a crack down the track. Cheers for the honest feedback!