Eureka Robot Vacuum ES10

I purchased this in July 2024 from Amazon. I love the bagless hub feature - that's great. No further costs, having to buy more bags. As a vacuum, it’s fairly decent. It also has a handy app where you can specify “no-go” areas, so I can keep it out of bedrooms and areas I don’t want it interfering with, such as my dog’s water bowl. However, there… Read more

are a number of downsides:

1. The hub itself can sometimes have trouble sucking the dirt and debris into the container as it gets clogged in the vacuum's opening. I noted this happened a lot when I let the vacuum do the whole house, including the carpeted areas. When I 'banned' it from the carpeted areas, the problem was a lot less. (So, I manually vacuum the bedrooms now, no big deal). 2. This vacuum doesn't seem to sense when the bin is full and will just keep going, leaving little tuffs behind, until it has 'finished its cycle' and only then will it go back to charge and empty. Sometimes, if I'm around when the cycle starts, I'll jump on the app and pretend it's low on charge, send it back to the hub to charge (and thus empty) and then it will kick it out to finish the cycle when it's back to full charge. 3. The E10S is very clumsy and bumps into EVERYTHING. I’ve lost count of how many times I’ve cleaned the sensors, but it continues to bang into walls and other obstacles, and it loves eating cables or string cat toys, so you need to keep them away. It also gets stuck under my couch and tangled in my hall rug ALL THE TIME. 4. The mapping feature is hit and miss. Since I’ve had the E10S, I’ve had to restart the machine and get it to map the whole house again – and I don’t have a big house; 3 bedrooms, 1 living/dining area and a kitchen (and I don’t let it vacuum the bedrooms anymore). 5. The mopping feature is pretty average too. I have 2 dogs who drool a lot during meal prep and the vacuum tends to just drag the wet mop along the floating floor, smearing the drool, not really cleaning it. I have a Dyson stick vac and recently bought a mopping attachment – this does a far superior job of cleaning the floor than the Eureka machine does. So, I’ve removed the mopping attachment and just use it as a vacuum only.

Overall, the E10S does what it needs to do (saving me having to do it - I have four animals in the house so it's definitely worth it!), which is the only reason it gets 2 stars and not 1. It is relatively quiet when it runs. I've turned off notifications, as I don't need to know every time it comes on and finishes. The alert function is good, for when it gets trapped under the couch or whatever.

UPDATE

In January 2026, the vacuum developed another issue - the roller brush stopped spinning, so it just dragged the brush across the floor, clogging the area up with debris until it stopped and announced that I needed to "clean the roller". However, even after I'd done this, it happened again...and again....and again. In fact, it now won't complete a full cycle because of this issue. Which now makes the vacuum redundant.

I contacted Eureka only to be told that it was out of warranty and that I'd have to pay to get it fixed. Many other vacuum companies have a 2-year warranty (Ecovacs for example), so the fact that Eureka only have 1 year is very telling. Clearly, they don't expect their products to last longer than 1 year and the fact that mine lasted 1.5 years is purely a miracle.

At the time, the vacuum cost me $649, which was supposedly on SALE FOR HALF PRICE. I now suspect that was a lie, because 1.5 years later, it is now advertised at full price for $519! So, it was clearly never $1298. Even more surprising is that, on Amazon, the next model up (the ‘upgraded’ version – E20) is selling for $598, with a $199 discount coupon, making it $399. Why is the newer version less expensive than the older version???

I went back through the reviews on Amazon again and found 2 interesting posts: 1. One customer wrote that, even though their machine faulted AFTER the 1-year mark, Eureka offered them a full replacement. Why wasn’t I offered that? They told me I can’t get my vacuum replaced or repaired because it was outside the warranty period; yet they disregarded that for this other customer. How is that fair?? Either stand by your 1-year warranty or don’t! 2. Another customer wrote that their machine faulted after only 7 months and Eureka wouldn’t offer them a replacement due to “lack of units available”. So, it’s the customer’s fault that Eureka don’t have enough machines available?? Even though both units (the E10s and the E20) are still for sale on Amazon, and their own website!!

Every time I contacted the Eureka customer service, their responses always came across as scripted. Either AI was replying to me, or the person was terrified to go off-script and write to me like a real person. Not once did they try to compromise, such as offer me a newer model for a discounted price – I would have been happy to pay the difference for a new machine, as I still need one in my house.

So now I need to buy another machine. Due to the price, the 1-year warranty and the lack-lustre customer service, I certainly don't intend of getting another Eureka or I'll have the exact same problem next year!