Review your last buy on ProductReview.com.au
John G
John GVIC
  60 cm

Perfect! I can cook sausages without worrying of a smell! Thank you – The best rangehood I have ever had ! Very powerful and very easy to wash it ! I have it for 5 years and still going strong! Love it! There is no smell in my house even if I like cooking sausages and curry!

Purchased in at Harvey Norman for $629.

Euromaid
Euromaid    

Hi John,

thanks for the great review :)

jvdv01
jvdv0154 posts
  60 cm

Very disappointing - not happy – The rangehood was installed when I had the kitchen renovated in April 2015 but in a little more than 3 years it stopped working. Called my electrician to inspect it and was told the motor had burnt out and needed to be replaced. This was a relatively expensive unit which should have lasted a good deal longer than it did. I have emailed Euromaid and will update this review when I get their response.

  • Date Purchased:
Euromaid
Euromaid    

Hi John, we have sent you a private message to get some further information from you. Thanks.

My 2c Worth
My 2c Worth6 posts
  60 cm

Product is unreliable – After approx. 3 yrs, this range-hood developed a fault with the Main Circuit Board (PCB). The lights starting flashing intermittently and the fault is identified as caused by a poor circuit signal from PCB. Using the unit is extremely problematic as a result. It had already been doing this for about 6 months at the time it was first reported (in November 2017). Several electrical contractors were called in to examine the unit. At a minimum, replacement of the PCB/LED globes is needed (at $450). Alternatively, the whole unit needs to be replaced ($800-900). Home Appliances, the warranty supporter of the Euromaid brand, were contacted and asked to replace the faulty PCB part and the globes. In response, Home Appliances (Euromaid) stated they will not consider replacing or repairing the faulty parts, as it was outside the 'stipulated' warranty period (warranty for 2 yrs only)! This is despite the fact this issue is clearly a defect from manufacturing, as the parts are faulty and unreliable from original purchase. It is also reasonable, given the cost of the unit, that the parts and unit should last and be free of defect for longer than two years. Consumers should be aware of this potential unreliability and that Euromaid is not prepared to support the product working for a reasonable period -- the consumer may be up for substantial repair and replacement cost as a result. Consider before buying!

  • Date Purchased:
Euromaid
Euromaid    

Sorry to hear of your experience. Can you please send us a private message with your contact information so that we can touch base with you to discuss your concerns?

My 2c Worth
My 2c Worth   

Hello, I (as a reviewer) can't initiate a private message using product review.com. Only Euromaid (as the Brand Manager) can do this and you are more than welcome to contact me using the Product Review private message (PM) facility. This can be done by clicking on the 'private message' link underneath my name, which is on the left of the review. If you are interested in discussing my concerns please contact me using this PM facility.

Please note my property manager had previously contacted your warranty administrator (Home Appliances) on the 2nd March and were told outright 'they would not consider this (repairing under warranty)'. Prior to that Euromaid were also contacted when this was first reported, back in November 2017 (it had been faulty for over 6 months at that point) and at that time were referred to the warranty administrator.

If Euromaid are happy to discuss and assist, then please let me know. I will then (subsequently) reflect any such action as provided, or otherwise, in the review (note it as a follow up comment). If however, you are simply going to tell me that the product out of warranty and/or you can't help (for any reason) this is not productive, helpful or economical.

Should you wish to contact me then please do so quickly (using the PM facility). My property manager was tentatively organizing to having the repair done, most likely next week. Thanks, much appreciated.

My 2c Worth
My 2c Worth   

Please note if you want to discuss then per the ProductReview.com site requirements, only Euromaid can (has to) initiate a private message (using the private message facility). How to do that is noted in my previous comment above.

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