Euromaid EGE9TS

One let down on our EGE9TS – Our stovetop cooks perfectly, the nobs do only limit the gas from full noise to low in the last bit of turn you have before full low, but we worked this out straight away and it isn’t a problem for us. The fan forced oven and grill works fantastically and cooks food well. There is one massive let down that has truly beat me though. The Turnspit… Read more

assembly is terribly designed. The way the gears are set up, they can’t even turn a 500 gram perfectly balanced piece of pork without breaking. After 3 unsuccessful attempts with trying to have the situation rectified that started 2 months after I got the oven, including 3 visits from the serviceman and a new turnspit assembly, I have given up and unfortunately never had a turnspit roast from this oven in the 2 years I’ve had it and am super disappointed about it. It was the biggest selling point for me and has cost me a lot of time and effort trying to get my oven to produce a turnspit roast.

Overall, great oven and cooktop, just don’t talk to me about the turnspit...

Thanks!

What a Lemon – *****Updated***** 22nd February 2019 I purchased the Euromaid EGE9TS appliance on 4th February 2018 from Harvey Norman. Since then we are now waiting for our 6th replacement within 1 year to be delivered and I’m not at all convinced the issues will ever be resolved. Here is a history of what has occurred. Our first upright cooker was faulty, as… Read more

the oven would not turn off unless it was pulled out and switched off at the power point wall socket.

Within a week our 2nd upright cooker was delivered however it was so badly damaged (not from delivery as the box was un damaged) even the stainless steel backing plate (protected in a box by foam) was warped.

Then our 3rd upright cooker arrived and we noticed that the stainless steel around the trivets on top was burning and discolouring. After calling your help desk we were pretty much accused of having a too higher gas pressure and this could be the only reason causing this issue.

Our 3rd upright cooker had a loose oven door therefore a service call was placed to fix the loose door while the installer also checked our gas pressure which is perfectly fine. Our plumber also came and checked our gas pressure and confirmed this. The installer mentioned he thinks the burning issue maybe cause by the trivets being to low to the gas burners.

Our 4th replacement came as a new stainless steel top that was fitted however the burning continued although not as bad as the 3rd replacement.

We are now into July 2018 only 4 months into purchasing our upright cooker.

We were then advised another stainless steel top would be ordered as a replacement. After a few weeks we were sent a text message from the installers advising us that there is a delay regarding the new stainless steel cook top. A few weeks later we then are notified it may not be ready until November 2018 (5 months delay) In January 2019 I called their help desk support who were rude and condescending, as you can imagine this did not help our situation.

At this stage we decided to get a refund (Store Credit) however a week later we decided just to get another replacement as we didn't want the hassle of going to purchase another upright cooker.

Since then a handle to turn the gas on and off has since broken.

On the 12th January 2019 the 5th replacement arrived, the installers started unwrapping the upright cooker on our front lawn where I noticed this one was also badly damaged, so its been returned.

We are now waiting for our 6th replacement and to be honest I have no confidence whatsoever its not going to be damaged or more importantly the burning of the stainless steel cooktop issue has not been resolved.

I have looked at the competitor’s products and every single one of them has a much higher raised trivet thus reducing any issues with the stainless steel burning or discolouring. You may want to check out the Fisher & Paykel new model as I’m sure it uses the same stainless steel gas top and burners but larger and higher trivets.

Even their installers who are exposed to many brands believe the burning is probably due to these trivets not being raised. We have been using the wok trivet to heighten the utensils and that seems to reduce any discolouration although that's not an ideal solution.

From our experience and the trivets being flat I would steer clear of this product as its simply no worth the hassle.