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Oven and stovetop look fantastic. The cooktop elements work excellent.
But that's where it stops. I've had this oven for nearly 7 years and have had untold problems:
- 2 times the oven door has shattered. Replaced under warranty.
- replaced oven door now doesn't sit flush
- Little push in knob broke. Replaced under warranty.
- one of the oven lights stopped working after about a year
- thermostat replaced at my expense.
- cooks unevenly.
- control board burnt out twice and fixed at my expense and has happened a third time. Seems to be onl...
Purchased in December 2012 at Harvey Norman for $2,199.00.
Normally i do my research before buying big ticket/important equipment. Sadly, i didn't do that before i bought this electric unit.
Issues: Fan in oven stopped working. Got it replaced under warranty ages ago and now the fan is really loud.
Oven works 50% of the time. Yes, I did follow the instructions to the letter.
What does 'manual mode' look like? Because the manual fails to show how to know if it is set to manual or not.
Oven did not come clean after following the manual instructions for cleaning.
Paid approximately 1,800.00 at Harvey Norman.
Purchased at Harvey Norman Retail Stores for $1,800.00.
Glass on the door just shattered into a million pieces. Cooked unevenly anyway
Shattered glass door handle broken too. Oven has never cooked evenly. Average at best. I guess we bought according to our minimal budget but for this brand we expected a better product
Purchased in May 2016 at Harvey Norman for $1,700.00.
Main Element Failed and Oven Light Also
The oven is ok when it's working. Unfortunately one of the main elements failed fairly soon after purchase as did one of the oven lights. The unit looks great and the cook top has been fine but pretty poor reliability for a unit costing around $2000.
I've since been contacted by Euromaid who have had the two fan elements replaced for us. Their communication and follow up was first rate. Thank you.
Purchased in September 2015 at Harvey Norman for $2,000.00.
Bit of a nightmare purchase. Got the hinges, buttons and knob fixed under warranty. Knobs continue to break, glued one back together but couldn't fix the other. Now my oven is missing a knob and looks terrible. Would not purchase again due to ongoing issues and initial expense of $2,300 bought from Harvey Norman.
After getting back in contact with me, a repairman was sent out in Feb 2018 to review the oven. He confirmed that there was something wrong with the oven door which was overheating the oven knobs and confirmed that the oven doo...r and all the knobs would need replacing. This was the last I heard from anyone about it :-( I have just chased up the rep on here to see what is happening. Very frustrating as another knob is broken and therefore I have 1 less hotplate to use, so I am down to 2 hot plates out of 5.
Help oven wont turn off
I absolutely love my oven but have come across a problem with it when all knobs are turned off the light inside is still on and the oven is self heating please help i cannot turn it off unless its turned off on the switchboard of the house has anyone else had a similar problem? Please help
Shocking product, terrible customer service.
Thermostat was faulty from the start. Constantly and continually heating passed the required temp. Took 3 call outs to get it sorted after incorrect parts delivered. Knobs for oven & hotplates breaking. Oven not heating all the time. Any calls regarding our defective, from the moment of purchase, oven are now met with "you're out of warranty, too bad" attitude.
Every few months we have had a new issue, surely with the defects since purchase and nearly burning our house down, the faulty thermostat has overcooked the wiring and other fixtures of this oven.
I purchased one in August last year and within a few weeks, one of the flimsy plastic timer controls broke off, since then a second one has broken off. If the third one breaks off (which I am expecting will happen soon enough), I can't see how the oven will actually operate as this is needed to set up once power has been off.
DO NOT Purchase.. Just problems
Bought for my parents I could not find any product reviews on this one at that time.. FC9PC Euromaid
Not good in the oven area. The Grill would not work soggy food - ceased element working . Issues with fans 1 worked and the other only worked sometimes.
Now being replaced with same model after good communication service from Harvey Norman and poor after sales service from Euromaid and no oven for nearly 7 weeks and counting.
Sad that a gift can cause headaches.. Don't do it to yourself.
Stay away from this oven
I have had this oven for 9 months. This is the 2nd oven, 1st got replaced within 3 months due to control panel being faulty. Had control panel replaced with heavy duty circuits. Euromaids after service care is extremely poor. Would not recommend this product to anyone. Better ovens available
No sure if I would buy this product again
The stove top takes ages to heat up even on high, the oven is only good for heat up food, not good for baking, doesn't brown meat or crips up potatoes, it does clean well tho, we spent a lot on this oven & can't afford to buy something else :(
Room for improvement
Owned this product for one month before the oven control board burnt out (less than a half dozen uses). The product also gets extremely hot on the outside during operation of the oven which could indicate poor insulation. Stove top seems to be decent quality. I am told it could take up to 3 months, possibly longer to get parts, so Euronmaids after sales service is poor at best. Technician claims they do not return his calls regarding parts. My advice find a local appliance electrican and find out what ovens are decent quality in terms of their build and part quality. This one has not made the grade, save yourself the drama.
Never ever again
I have gone through 3 euromaid freestanding oven cooktops through Harvey Norman. The first had one had a massive dent in the side when it was delivered send back got another one. After having the second one for 3 months and probably used it only 10 times in that period the inside glass exploded leaving glass everywhere. After 2 months of chasing the manufacture to get glass or a replacement went back to Harvey Norman to get our money back or a different one. With the being no other ovens in stock at the specific size anywhere we agreed to have ...the same model again. Oven number 3 now after 6 months the inside glass door has exploded again. This is a poorly designed product I don't believe the thermostat works correctly and in my opinion now looking at it the rubber seal touches the glass at the bottom of the door and the metal around the top and sides. Do not buy this product that's all I can say the warranty and service provided by both Harvey Norman and Euromaid absolutely stinks never again will I be getting anything from these guys. Looks good Terrible functionality and the glass in the door shatters
Euromaid - never again!
Had it for 6 months and the oven never cooked properly. The food on the outside of the tray would be burnt and the food on the inside would be undercooked. I tried all the different settings with the same result.
Then after about 6 months the inner window blew up scattering hot glass over the kitchen floor (through the bottom draw). When a new window was put on within 24 hours the same thing happened. After a lot of complaining and chasing up a whole new door was put on. Although it didn't blow up the outer window (the one you can touch) becam...
Questions & Answers
My temperature gauge isn’t working . When I turn my oven on fan bake the fans work but the temperature doesn’t heat up
Hi Justine, I'm sorry to hear of this. It sounds as it is running on defrost mode (usually fan only). You may want to check that the bottom element has not blown as this could also be why there is not heat on that function. Thanks
WHY is our Euromaid electric stove rusting?
Hi Brenda, Thank you for your question. I will reach out to your directly to get some more information. Thanks
The light and clock are on but nothing gets hot. No heat indicators light up
Hi Brett, Thank you for your question and I'm sorry to hear about this. It may be best to contact our service team for assistance. Thanks
Get an answer from our members and Euromaid representatives
|Dimensions||895-900 x 900 x 600 mm|
|Number of Burners/Zones||5|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
|Release date||Oct 2012|
- GTIN13: 9329113000570
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