EvoHeat

Thank you Mark Hall. Mark installed our EvoHeat Force 14 pool heater 6 years ago and it has performed excellently until yesterday, just 6 days before Christmas. I rang Mark and he remembered installing our heater and came out today and replaced the controller and it is all working perfectly again. Mark's pride in the EvoHeat product and his attention to service was professional and outstanding. Show details ·  1

I purchased one of the fusion i12 pool heaters in 2023. In under 2 years the touch screen stopped working. This was under warranty but they would not carry out the labour to install unless I paid $330 install fee. I find it outrageous that a company can provide faulty equipment but then charge you to fix it. What a poor business model. I will be taking it further to get this reimbursed.

I reported my faulty dehumidifier to EvoHeat on 8 May 2024. A technician inspected it and confirmed several parts needed replacement. I paid $598 for those parts on 23 May 2024—and then I waited. And waited. And waited. (Why doesn’t EvoHeat keep spare parts in Australia?) The wrong parts were sent. More parts were ordered. When they arrived,… Read more

the dehumidifier still didn’t work.

In October 2024, EvoHeat actually asked me to pay the $598 again, even sending me an overdue notice for money I’d already paid.

Still more parts were ordered.

The technician tried again but couldn’t fix it and told me head office would be in touch. Nobody called. By this point, I’d been without a dehumidifier for eight months.

Eventually, EvoHeat offered me a replacement unit at a “discounted” price. But unbelievably, in June 2025, EvoHeat tried for a third time to get me to pay another $598.

It took EvoHeat around 12 months to address the fault with my pool dehumidifier— and even then, they repeatedly tried to charge me for the same parts I had already paid for.

I challenge you to find another company that takes longer to fix a problem—or works harder to bill a customer multiple times for the same thing!

EVO Heat Force I17 – We put down a slab for our unit and plan to have simple roofing and open lattice sides to our pool pump area to provide protection while allowing good ventilation. The new power circuit to the pool pump area is a bit of an eyesore as we did not dig the deep trench required. We plan to paint the conduit and grow plants to hide it. We took a couple… Read more

more circuits down there at the same time for garden, pool light and roller potential future plans. The noise is not a problem. The fans blows quite hard on the garden plants with the smaller ones suffering. The app was easy to install once I found the confirmation emails in the junk box. Being obsessed with my electricity costs I find running the unit at night bothersome so I am planning to run it during daylight hours from excess solar and switch my swim time to near sunset. I may well give up on winter swimming as the ambient weather is unpleasant particularly when getting out. The unit will make autumn and spring more enjoyable. 28 degrees seem just tolerable so I am trying 30 degrees. Overall I am impressed with unit and neighbours with young kids have enjoyed theirs throughout the recent autumn.

Evo Force i17 pool heat pump that heats way better than expected! – Last August during lockdown we decided we needed to get out of the house more so investigated pool heat pumps. We found a local company (HotH2O in Penrith NSW) who recommending the Evoheat Evo Force i17 after we did an online calculation tool for our particular pool. We had considered a few other options but the EvoHeat pump had a compelling plus… Read more

of having a very good COP.

I'd also seen on online forums owners happy with their EvoHeat heat pumps for durability, efficiency and quietness.

Once it was installed I was initially a little disappointed as I had (incorrectly) expected the pool to heat to 33 degrees Celcius within a day (we installed in August!) Day by day the temperature was rising and so by September we had attained high 20s (Celcius).

We found having a pool blanket helped retain the heat we had built each day (due to stopping a lot of the loss overnight) in the cold winter evenings.

Now in Summer, we are flipping the system to actually cool our pool as we got up to 38 degrees one day! We could have thrown in vegetables to cook for dinner...

For our power, we had a PV system installed on our roof to provide solar for our house (and heat pump) and due to the efficiency of the unit, there was way less electricity draw on our system than I had anticipated.

It is quiet too - our pool pump is louder.

I'd recommend going the slightly size larger than your needs for your pool so the heater runs well and if you have a PV system you are all set.

I've already recommended our unit to other friends and family who were impressed by swimming in our pool for the past 6 months.

Installed an Evo I-force pro 28-3 heat pump for my new pool. I’m the envy of all my mates having the ability to use my pool year round. My two young boys have been jumping in after school throughout winter. The only hard part is getting them back out and into the house given the cold winters air. The unit has more than enough heating/cooling… Read more

power and hasn’t missed a beat. Big Thanks to Sam and Kiara from Evo Heat for keeping in touch throughout the process. Also big thanks to Josh for answering all my technical questions.

Thanks, Royce Martyn

I had an evo heat hot water system Installed 11 years ago it was the best thing I put into my house my power bills went down by alot and it's always been reliable. So unfortunately it finall died I rang evo heat they put me straight in contact with one of their dealers oxy plumbing who were also amazing and have just had my new machine installed… Read more

quickly and efficiently I highly recommend evo heat to everyone you will notice the saving and the best thing is you never run out of hot water :)

No problem water heater, so far! – how may anodes? someone from the company said two! I can only see one point for anodes What size is recommended? "please confirm" Show reply

**⭐ Extremely Disappointed – Poor Support & Costly Troubleshooting** I’ve spent **months** trying to get the WiFi working on my **EvoHeat** unit, and it’s been nothing but a nightmare. Despite spending **hundreds of dollars** already, they now want me to throw even more money at the issue—without even knowing what’s wrong. Their latest… Read more

suggestion? **Get an electrician involved and pay for more parts** because they’re trying to blame my WiFi, even though it’s brand new and every other device in my home works perfectly. The real problem? **I can’t even access the EvoHeat WiFi settings!**

To make matters worse, it took **months** just to get a response from their support team, which has been nothing but unhelpful. If you’re considering EvoHeat, **beware of the terrible customer service** and unexpected costs that come with trying to fix their faulty system. I regret my purchase and wouldn’t recommend them to anyone.

We will be going to the ACCC to get their advice as this unit is under 4 years old and we had spent thousands to buy and install it. Very very very disappointed.

Checking other reviews on here now I wish I had checked earlier!

Horrible service and product – Worst company and worst heat pump. STAY AWAY!! My force 24 has had nothing but issues from day one and I have called 3 times now only to be told someone will call me back and shock horror never one call. Issue is my heat pump is only 3 months old m. As a result it’s under full warranty. This poor excuse for a company will only deal with you… Read more

servicing issue if it’s out of warranty as they can then make MORE MONEY off you. Do not buy anything from this company.

Technical none help – Contacted their customer service in Brisbane with an e03 error on my pool heater they advised the problem was low water flow and asked what my pump was like. When I named the brand they said that was the problem (even though it had worked for several years). I replaced the pump and also the filter at a cost of over$500. The e03 error was the same.… Read more

I contacted evo heat again and they then said I would need a service call to diagnose the problem but it was likely a flow switch as the replacement pump had not worked. I asked if the service call person could bring a switch in case it was the problem. I was told no and that I would have to buy the switch separately. Cost of the switch $35 plus $30 freight plus gst. Asked if switch could be posted as only a small item. I was told they do not use post only couriers. They did give me a name of a possible service agent who I then contacted, they do not carry any spare parts but could send a person to diagnose the problem as it may or may not be the switch. Cost about $300-$350. Then similar cost if it was the switch to fit it once I purchased it. Having already spent over $500 on advice from evo heat I was not prepared to spend close to another $800 on a it may fix the problem. Technical advice from evo heat should have a minus 5 star. Think before you consider their products.

PERFORMANCE OF EVO HEAT HEATPUMPS – Surfers Century Apartments installed 3 X Evo Heat Force I24 Heat Pumps back in early March 2021 purchased by and installed by Moore Industries. Given the main pool is 60,000 litres capacity, the heat pumps were well equipped to handle the 24/7 requirements for all our guests and owners enjoyment.. Show details

PERFORMANCE OF EVO HEAT HEATPUMPS – Surfers Century Apartments installed 3 X Evo Heat Force I24 Heat Pumps back in early March 2021 purchased by and installed by Moore Industries. Given the main pool is 60,000 litres capacity, the heat pumps were well equipped to handle the 24/7 requirements for all our guests and owners enjoyment.. Show details

Heat Pump 315c – I have had my 315c heat pump installed a few weeks ago. Over all impression is that its a well built unit and good quality unit. Only criticism would be the fan noise, but i think its just part of how it operates so no problem. Too early too see how much difference it will make from my old gas unit but i think the savings will be worth the… Read more

decision to upgrade.

So far i have asked a few questions from Evo Heat and they have been extremely reaponsive and very helpful. Thumbs up from me.

Low-Quality Product and Service – A unit costing me $3,000-ish plus installation cost is already out of warranty within 3,5 years. I estimate a replacement cost, including labour, around $600. Adding insult to injury, the technician returned to me after leaving, informing me that the installed replacement board was a second-hand board and that he would need to come back to install… Read more

a new one. I then spent almost half an hour on the phone with EVO CS, arguing how it is unprofessional to install a second-hand board without permission and planning to charge me labour costs to install a new one at a later time. I cannot accept the EVO CS' explanation that the technician only sometimes has a new board ready when coming, even though knowing that most likely the fault would be on the board, based on my initial faulty report to EVO. EVO unfairly put the cost of this unprofessional conduct on a customer like me. This will be my first and last purchase of EVO products.

Very happy with this unit – The install process and rebate was easy through Jeztek Plumbing and the unit works well and has saved heaps on my power bill. I now also have the timer set to work with my solar panels. The team was very responsive with a technical question I had too. Very happy so far. Show details

Appalling Evo pool heat pump never worked – From March 2023 the Evo heat pump never worked, plumbers out to look at, new parts ordered then it was the wrong part sent, new part sent which didn't work! After 8 months Evo agreed to replace the unit which when I rang today to find out when the new unit was being delivered and they had no idea.....hopeless after sales service. Not to be recommended. Show details

Hopeless Product ; Hopeless Service – Following on from a previous post for my Evoheat DHP50R heat pump for my pool about 18 months ago. I can report that since then the unit worked for 1 season and then has failed yet again in May. This after repeated failures and terrible service support report back on my last post… Read more

https://www.productreview.com.au/listings/evoheat-advanced-dhp-r-pool-heat-pump Evoheat have now sent three different parts via their service network across three different service visits across July and August to date. Neither of them with any success, but worse still each part arrives without any service notes, advice or instruction to their service / repair agent. After their 3rd visit today, the tech left disappointed at Evoheats lack of support and the problem remains unresolved and the heat pump not working now since June. Needless to say, I do not recommend Evoheat to anyone looking to add a heat pump option for their pool heating.

So far so good – Looks like a good system, though just started using, too early to comment, installation was fast and operations are quite easy, very less energy consumption.

Garbage systems – Another failed system, pump has stopped working after 24 months 2 thousand too replace it, on a 4k system Literally these have too much moving parts and the fine print only warranties the compressor for 12 months, these are absaloute garbage, nothing but issue's with it the whole time we've had Honestly to anyone just buy a normal cheap as hot… Read more

water system, it uses maybe $50 more electricity per year but will last 20 years.

These things compressor breaks and your pretty much buying a new system every 2 years fucken Joke.

Heat Pump 150 – Just had the hot water heat pump EVO 150 installed. Quiet as and have hot water already with minimal power used. Installers from Speedy Hot Water Services did an excellent install and set the system up so I didn't have to a thing.

Works perfectly – We had the Evo 270-1 heat pump HWS installed about a month ago by Gaschill to replace an older Chromagen gas boosted solar HWS. The new unit sits exactly where the old unit was. The new system works perfectly. I’ve only seen it operating a couple of times so far but it’s pretty much silent, even when the fan is going. We are a family of four with… Read more

adult kids in Bayside suburbs of Melbourne and there seems to be plenty of hot water all the time.

We got the WiFi kit (you have to ask for it) and the app shows that the hot water is at a stable 60C all day and night (running in eco mode).

We’ve also had a solar system installed and hoping to eliminate the cost of hot water on our energy bills as much as possible.

Terrible after sales service – I am really disappointed and upset with the service i received from Evo Heat. My Fusion 13 model heat pump failed after only 4 years with a gas leak and a relay fault, i contacted the service dept and they sent me the details of a local company for the repairs. They came out and repaired the unit promptly and have no issue with them but i received… Read more

a bill for $1,206.88 of which $440 was the parts required. I sent Evo heat a email expressing my shock to this bill and after almost 2 weeks the only reply they sent was the unit is not under warranty any more. I explained that i would have expected at least the parts should still be covered as the unit is only 4 years old but as of yet no answer. For the price i paid for this unit i would have expected it to last a lot longer before having to pay that price for repairs, I would not recommend this brand to any of my friends or Family.