F3 Motor Auctions

I can't fault the team at F3 Motor Auctions at Beresfield. Greg and Brad went out of their way to help us - two OAPs with disabilities - find the right car and deal with all of the things that had to be checked for us. E.g., does the boot space take a fold-up wheelchair and a walker? Can we get in and out of the car easily? Can we contact them… Read more

again to help if we have a problem? Really, Greg and Brad were fantastic. They reassured us then, and four months on we still can't thank them enough for their excellent service.

Greg was a great help to us from the minute we arrived. We were looking for our son’s 1st car and we really appreciate his honesty and knowledge.

Sold a lemon - Incompetent mechanic with attitude problem – 3 months ago I bought a 2017 Hyundai Tucson. Test drove twice - seemed great. 2nd day driving after handover, check engine light came on. Took back to them immediately, they said it needed a fuel pump replaced, they'd order the part & call me when it came in to bring it back in. 2 week's past & they hadn't called me. The engine light was back,… Read more

running rough & making noises. I drove straight there & they gave me a [Content Removed] loan vehicle, said it would be a couple of days 1.5 weeks passed & I finally got a call from the sales manager. He said the mechanic tried to call me "several times" about my car being ready - no one had called me, no missed calls.

a couple of weeks pass & same problem is back, but worse. It's now shuddering & the oil light came on. They take my car again & give me another loaner - driving to work the check engine light comes. I call them & let them know. I take it back after work... they tell me they've already fixed my car & I can take it home. Immediately after leaving, I can tell it's not fixed. I call them & they say to come back in the morning. Next morning leave the car with them again & they give me a 3rd loaner car - again, I take off & am only up the road when the check engine light comes on in that car as well! I'm already late for work, but turn around & head back. They give me another loaner car. More than a week passes & I call chasing them about my car, again I'm told that the mechanic had tried to call me. I tell them that this is not possible and either he's lying or calling the wrong number, but I've left other forms of contact.

I pick up the car & ask to be told what they've done. they get the mechanic to come to "explain" it to me directly, however he has an attitude problem & doesn't want to speak to me. They tell me that they've replaced spark plugs & some coils... but all 3 times they have no paperwork to give me with documentation & a breakdown of work. One of the major problems is it has been burning through oil but with no visible leaks & the parts they've replaced wouldn't fix this issue.

I let them know that I'm not happy with having to bring the car back in 3 times & having been without it for 1 month combined of the 3 months warranty period, that is now up & I don't trust that everything has been resolved. I'm convinced they've sold me a lemon which they keep bandaiding, but aren't showing me any paperwork to back up that they are making the repairs they claim to have.

I let them know I don't trust the vehicle & will be looking to get rid of it, they swear that it should all be fine now & they are confident it will run no problem... so I suggest they consider arranging a permanent swap for me, since they are confident in the car. They weren't interested in this & just said the best they could offer me was $11k trade in, if I wanted to purchase ANOTHER car from them. They insisted that they were being good to me, as the parts they were replacing were "serviceable items" so really shouldn't be covered by warranty - like, what is the warranty supposed to cover then? and you have never addressed the oil issue.

3 more weeks have passed and again, my oil tank was very low, it's now making a terrible flicking fan noise when I accelerate, since I picked it up It still had an issue with being gutless on acceleration & now the AC is starting to go.

I've decided to cut my losses & am trading this atrocious bomb in for a loss of $7k. I'm not going to dwell on it & just move on, but this has been an experience from hell!

I will say that a couple of the office staff were polite & helpful, they'll know who they are - obviously not the mechanic with an attitude problem that clearly can't do his job.

Don't do it!! – Please be careful with what you buy. Lovely to deal with until something goes wrong. Bought a Jeep Grand Cherokee (my bad) 139k's. within warranty period but 800 k's over oil cooler collapsed, motor overheated and starved oil, main bearing shot. F3 would not help in any way, would not fix car, would not part fix, would not buyback, would not trade… Read more

back. took to Fair Trading, couldnt help due to 800 over. quoted $22000 for an exchange motor plus whatever damage may have occurred to transmission, common oil cooler. F3 contacted again, no reply to phone calls or Email, sold to wreckers. $19000 loss, oh well maybe court from here. BE AWARE

Worse experience ever – If I could give minus stars I would. Purchased vehicle 26/4/24. Repairs were to be done 2 weeks before I picked up. Repairs still are not done 2 months later. Vehicle is now NOT able to be driven. No clutch. Needs transfer box. Needs all suspension replaced. No parking tail or dash lights. Also given a false road worthy from mechanic Jason next… Read more

door. The loan vehicle they gave me is also not in good condition. My vehicle sat in their yard for 6 days unlocked with my property in it and not moved from where it was delivered on tilt tray. Brad the so called manager there now says they won't do anything to the vehicle because I went off over my vehicle not beven being started repairs and most of all being left unlock for anyone to get into. He has even threaten to report the loan car as stolen. My advice is DO NOT GO NEAR THIS PLACE. I am now having to go through the crap of fair trading. I am also seeing a solicitor. This has been the worse experience I've had and also service.

5 Star Service – Jake Portus at F3 Motor Auctions was fantastic! His professionalism, knowledge, and friendly demeanor made the car buying experience smooth and enjoyable. He went above and beyond to find the perfect vehicle for me, and I couldn't be happier with my purchase.

SATISFIED LADY – Mason greeted me when I arrived at F3 he was easy to deal with and helpful in looking for the cars which suited my criteria. I was interested in 4 cars on the first visit but didn't purchase one. He was efficient in follow up calls and I came back a week later. Mason then showed me more cars and I purchased a Mitsubishi ASX. It needed a small… Read more

repair and registration so I waited another week to pick it up. Mason made the sale smooth and his easy going personality made me comfortable. I would recommend dealing with Mason to my friends.

Excellent Service – Bought a car recently from Mason, outstanding service and a delight to deal with! Recommend F3 Motor auctions to anyone looking for a good car!!

Very helpful and professional – Jake was incredibly helpful and went out of his way to give us a positive buying experience. We are very happy with the service we received and will definitely be back in the future.

XW for Sale – Put son's XW in for them to sell what a BIG MISTAKE had it for about 3 week's when they rang him to come pick it up as they said no one showed any interest when he went to pick it up would not start he had to get it towed to his mechanic after $600 for tow and mechanic he was told by mechanic chock cable had been pulled out and cable broken plus… Read more

told that this is not the way we wired your relay in which was only put in week before we took to F3 so they must have fiddled with that too he said sent message to F3 to ring me back but as of yet NO phone call DO NOT SELL BUY OR WAIST YOUR TIME WITH THIS COMPANY

Excellent service – Recently sold my car with F3. Sorry to see it go, but I was impressed with the seamless and efficient manner of the whole process. 5/5 stars to Brad for his professionalism and courtesy.

Do not buy from these people – My mother asked for a reliable car for myself.. I live in a remote area .. went to f3 motors found a Mazda bt50 .. my mother took it for a test drive and all was good so she signed the papers .. brought it down to me only for me to see the change of owner pink slip to see they failed it then put a good tyre on it to pass it then put a bad tyre… Read more

back on it … soon as I got it i noticed the front drivers shock was completely bad… since I got it at the end of January it has been off the road not working more times then I have driven it… do not buy from these people .. I could of run off the road or a lot worse because they sold a car that was not road worthy

Great service , thanks Josh – We highly recommend Josh and the team at F3 Motor Auctions. Recently purchasing a Rav Josh provided the confidence we needed to be an online buyer providing outstanding customer service, honesty and great communication.