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We have three Franco infinity fans purchased December 2020. Happy with the fans they look good, great airflow. However when the light is on for some time it starts to flicker. We have noticed the problem with all three fans. Such a pity as we do love them. I must add that they were installed by a registered electrician.
Purchased in .
- 3 reviews
These are great fans and so quiet, and they look nice and inconspicuous too. The low profile is also very much appreciated in a flat with lower ceilings and a tall partner!
Thanks Claire, it sounds like the Infinity is a great fit for you!
- 2 reviews
This fan suits the small space and raked ceiling perfectly. Neat and stylish, quiet operation with a bright enough light to read by in bed. So good I bought a third one.
Thanks Dainne - lovely to hear :)
- 2 reviews
The fans are very easy to use, and very effective in creating airflow (they are much much better than other brands we have had in the past). And importantly they are also super quiet.
Purchased in at Fansonline.
Thanks Michael!
Find out how Fanco Infinity-I compares to other Ceiling Fans
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I have purchased three fans, all Infinity DC but with different functions and I will be purchasing another. Silent, efficient, easy to install and so good looking. Perfect for our house.
Purchased in for $370.
Thanks Maz, that's great - we're so glad that you liked it enough to get a forth! Amazing!
- 3 reviews
Fans just installed. They are so quiet on low speed and the light is plenty bright enough for a medium bedroom. Looking forward to some cooled sleeps with gently quiet breeze.
Purchased in .
Thanks Tez, glad to hear you're happy. =D You'll definitely appreciate it in that famous Bendigo heat, right?
All four fans make clicking noises especially when slightest breeze from outside.
Purchased a house with 4 of these already installed. They all make clicking noises when their is a slight breeze or just randomly. The noise is enough to keep you awake.
Contacted Mercator and discussed the problem.
When talking to them the first thing they said was thier not covered under warranty.
Then they suggested I send a video of the fans making the noise, Which I did. All I recieved in return was the video got emailed back to me a few weeks later with no response.
These fans are approximately 3 and a half years old and cost over $400 each.
So poor warranty service.
Shouldn’t $400 dollar fans last more than 3.5 years???.
Fanco 54” ceiling fans Model FC810143 series
DC with remote controllers.
Hi Robert, thanks for reaching out to us. The warranty period on the Infinity is for two years. As you say, the warranty period on these fans would have expired at this point however the issue you're...
Read more describing might actually be caused by an installation issue rather than a fault with the fan. This type of noise tends to indicate a wobble in the fan, although we cannot say for certain. You're welcome to forward the video to service@fanco.com.au and we can advise further.Related Articles
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- 2 reviews
Great fan, it's quiet and has a good range of speed. I bought two of them and loved them so much i ended up buying another forth spare room. Great amount of power. The only thing i found unusual was the remote is black but that didn't worry me that much.
Purchased in at Universal Fans.
Thanks Matt, glad to hear you liked them so much!
Exactly as described very modern looking and very quite. Would definitely recommend them. They arrived on time and we had a follow up phone call asking how everything was so good customer service as well.
Purchased in at Universal Fans.
Thank-you Leanne, this is great to hear!
Find out how Fanco Infinity-I compares to other Ceiling Fans
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- 3 reviews
- 3 likes
2 Infinity DC fans installed in Sept 2019. The fans constantly clicked and it was impossible to sleep. Manufacturer, Mercator, replaced them with 2 new Infinity fans, same problem occurred.
Purchased in at Fansonline for $389.
Hi Kathryn, sorry to hear about this. It’s certainly frustrating that the replacement units are exhibiting the same issue, but we want resolve this for you. Just so you’re aware, clicking usually indi...
Read morecates an installation issue, although I can’t tell for sure based on the information we have It sounds like you’re already aware of the in home warranty service on the Infinity, which is handled by Mercator on our behalf. This is usually the best way to resolve any issues with our fans. If you need further assistance in dealing with our partners at Mercator, we are available to help. Our email is service@fanco.com.au , feel free to loop us in on any existing correspondence.
It has been resolved thanks. I had a different brand of ceiling fans installed.
Sorry to hear you went with a different brand in the end, although we are happy you found a solution. Thanks again for bringing this to our attention. Whilst investigating further, we discovered there...
Read more was a batch issue with some Infinity models. It appears the clicking noise you described may be due to an inconsistent gap where the blades connect with the fan. To clarify, when the fan is in motion the blades may touch the motor and therefore creating a clicking noise. We have a solution for this now and encourage anyone who is experiencing this issue to get in touch with us. Our email is service@fanco.com.au
- 4 reviews
We bought 2 of these fans for a 7.5 x 5 metre al fresco area, the choice being largely based on the Choice recommendation. Its IP24 rating made me think it would be good for outdoor use. They look great and are very quiet. However, even on the highest setting we can feel very little airflow from them, so we don't tend to bother using them. We were told by the suppliers that the fans have a low to medium airflow and high airflow fans would have suited us better. Maybe the fans would be better for indoor use where a strong airflow isn't needed..
Purchased in at Ceiling Fans Warehouse for $394.
Hi Phil, sorry to hear that you’re disappointed with the Infinity. We’re proud of the fact that it has earned a Choice recommendation but it sounds like it may not be the best fan for your setup. The...
Read more supplier is correct, the Infinity isn’t classified as a high airflow fan. That said, we have a lot of feedback from customers who are happy with the airflow on the fan, so we’re surprised that you feel very little airflow from them at all. Keep in mind that fans cool an area approx. 1.5 times their size, and the area you’ve described is quite big. Even though Infinitys are slightly bigger than an average sized fan, two of them will only cover a small part of your al fresco area. The other factor at play could be the installation height. You don’t mention how high the ceiling is in this area or whether you purchased an extension rod, but the Infinity is a low profile fan. This means that its designed with low ceilings in mind. If your fans are sitting close to or above 2.7m above the ground, it might be worth lowering them with an extension rod. That way, the fan is physically closer to you, in a better position to create a windchill effect. There is one last thing worth double checking, and that’s to make sure that the fans aren’t on the reverse setting if they are, then you won’t feel any airflow from them at all. It might sound strange, but you’d be surprised by how often this simple check resolves airflow issues. If you need any further help from us, our email is service@fanco.com.au. Our team will do their best to assist you.
Thanks. Checking that the fans weren't on the reverse setting was the first thing that I did. It wasn't. (It would be good if there could be an indicator to show that the reverse setting was on.) ...
Read more The fans are 2.6m above the ground measured from the blades.Hi Phil, thanks for the feedback about the remote, I've passed it along to our product team. We're not set up to troubleshoot your fan over Product Review, but lowering the fans with an extension rod...
Read more to as low as 2.1m may help. The other thing to consider is that sometimes installing the fan too close to a wall or between ceiling beams will inhibit airflow. Please direct any further queries to our customer service team, by emailing service@fanco.com.au.The fan is Super quiet and very Easy to install. Very stable and easy to put together. It has Great air movement and the light is super bright and clear
Hi Alex, thanks so much for your feedback!
Find out how Fanco Infinity-I compares to other Ceiling Fans
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- 13 reviews
- 3 likes
Amazing fan! Simple but stylish and has become quite the feature in my home. It's so quiet too! A perfect breeze and great on those hot nights! Would highly recommend to anyone.
Purchased in at Universal Fans.
Thanks Eleni, sounds like the Infinity is perfect for you!
- 2 reviews
Although we had some issues with one of the remote control units of the three fans purchased, we were very happy with the after sales service provided by the seller. We are extremely happy with the design and operation of the fans. The slim design offered a solution to ventilating a space with a low ceiling.
Purchased in .
Hi Mim, it's great to hear that our reseller looked after you and that you love the way the fan's are designed. Thanks so much for letting us know!
- 3 reviews
We needed a fan for our cabin in the bush. This was the perfect size to push the air conditioning from another room into our bedroom. Perfect for those days when warm but not warm enough for air con. Very quiet & easy to use. I would recommended this product & the customer service was beyond good.
Purchased in at Fansonline for $339.
Thanks Jenzo,we're glad that the Infinity is helping you enjoy your cabin =)
Questions & Answers
Hi I have installed fan but I can’t get remote to sink to receiver
Hi there Derek - if you are experiencing issues you may contact our warranty team here: https://www.fanco.com.au/online-ceiling-fan-warranty-form/
Could someone (Fanco?) please specify the replacement LEDs are for these? And their cost? How long do they last?
I want to be assured that it will be possible for an electrician to replace the LEDs when they inevitably wear out without having to replace the entire fan.
Hi Chris
Thanks for this great question!
Across our current range including the Infinity, you will be able to source a replacement as a spare part from a stockist, and most (including this one) of the...
Thanks for the answer. Are the $20 replacement kits able to be retroactively fitted to the Infinity-I DC fans currently on sale now?
For the specific replacement LED array that must be installed by ...
Read morean electrician, could you please post the precise part number, specs and its cost?Hi Chris
Thanks, we just replied to your email with all that information – as mentioned, the new model will not be compatible with the old model, but we can certainly assist with part numbers and pricing of the panel for the current model.
We bought an Infinity-i DC Low Profile Ceiling Fan With LED Light & Remote - White 48" from fansonline.com.au. After a week it stopped working. We have tried resetting the remote, but nothing happens. Does anyone know why this could have happened?
Wow. I don’t know why that would have happened, but I had big problems with tapping sounds from the Infinity fans. I had 2 installed, sounds started straight away, then they replaced them with anoth...
Read moreer 2, same sounds. Supplier admitted they had found a design flaw. These are not good quality fans, despite the Choice review. I ended up getting a different brand (Aeratron).Hi, @Rista we won't be able to resolve this over product review - so we would advise that you contact the warranty team for troubleshooting assistance. You can either email service@fanco.com.au for as...
Read moresistance or find further information here https://www.fanco.com.au/warranty/. This is not related to the batch issue which Kathryn mentioned - which is now resolved and doesn't impact recent shipments of Infinitys. We'd encourage anyone experiencing this issue with an Infinity they've bought in the past to contact us directly at the above email address for assistance.
I would contact them as I found there customer service team excellent. Just recently installed Dc eco silent fans and there are working a treat.
Get an answer from our members and Fanco Australia representatives
Details
Features:
- A reversible summer/winter function lets you use this ceiling fan for both cooling in the summer months, as well as keeping warm when it’s chilly outside. During winter, air is directed from the top of the room back down to where you’re waiting for the warmth. Simply use the remote to change season mode.
- The Infinity-I DC Fan is suitable for both indoor and undercover outdoor use – as it is IP 24 rated.
- Optional inclusion of LED lights within the centre of your ceiling fan provides a lighting solution as well as a refreshing cooling function. However, the ceiling fan fitted with the LED light cannot be installed outdoors. The LED-light version also has fewer speeds; 3 settings compared to the DC model’s 6 speed settings.
- Available in four finishes; black with timber-look blades, black chrome with timber-look blades, just black, and white.
Feedback from reviewers about the Fanco Infinity-I Range:
- Most reviewers appreciated how quietly these fans operated, and most were happy with the breeze they produced – even though the Infinity-I Range isn’t classified as a ‘high airflow’ range of fans.
- The ease of use was a positive point of feedback about the Fanco Infinity-I range, including the easy-to-use and included remote control
- The slimline design of this fan was a point of praise for a number of reviewers, who liked the way the fan complemented their home’s design style, or added favourably to it.
| Category | Ceiling Fans | Ceiling Fans |
|---|---|---|
| Price (RRP) | $439.00 | $369.00 |
| Features | Remote Control | Lights and Remote Control |
| Number of Speed Settings | 6 | 3 |
| Power | 35 W | |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Colour / Finish | White | White |
| Construction | ||
| Blade Material | Plastic | Plastic |
| Number of Blades | 3 | |
| Body Material | Plastic | Plastic |
| Blade Diameter | 1,370 mm | 1,220 mm |
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Hi Patrica, thanks for letting us know. Can you please email us at service@fanco.com.au with your contact information and a little bit more information about the flicker (eg. Is it constant or intermi...
Read morettent? How often is it happening?). We would like to look into this for you to see what may be causing the issue. Look forward to hearing from you!