Franco Infinity fans
We have three Franco infinity fans purchased December 2020. Happy with the fans they look good, great airflow. However when the light is on for some time it starts to flicker. We have noticed the problem with all three fans. Such a pity as we do love them. I must add that they were installed by a registered electrician.
Purchased in December 2020.
Great fans - quiet and well designed
These are great fans and so quiet, and they look nice and inconspicuous too. The low profile is also very much appreciated in a flat with lower ceilings and a tall partner!
This fan suits the small space and raked ceiling perfectly. Neat and stylish, quiet operation with a bright enough light to read by in bed. So good I bought a third one.
Very good fans
The fans are very easy to use, and very effective in creating airflow (they are much much better than other brands we have had in the past). And importantly they are also super quiet.
Purchased in January 2021 at Fansonline.
I have purchased three fans, all Infinity DC but with different functions and I will be purchasing another. Silent, efficient, easy to install and so good looking. Perfect for our house.
Purchased in January 2021 for $370.00.
Excellent so far.
Fans just installed. They are so quiet on low speed and the light is plenty bright enough for a medium bedroom. Looking forward to some cooled sleeps with gently quiet breeze.
Purchased in January 2021.
All four fans make clicking noises especially when slightest breeze from outside.
Purchased a house with 4 of these already installed. They all make clicking noises when their is a slight breeze or just randomly. The noise is enough to keep you awake.
Contacted Mercator and discussed the problem.
When talking to them the first thing they said was thier not covered under warranty.
Then they suggested I send a video of the fans making the noise, Which I did. All I recieved in return was the video got emailed back to me a few weeks later with no response.
These fans are approximately 3 and a half years old and cost over $400 each.
So poor warranty service.
Shouldn’t $400 dollar fans last more than 3.5 years???.
Fanco 54” ceiling fans Model FC810143 series
DC with remote controllers.
Great DC Fan
Great fan, it's quiet and has a good range of speed. I bought two of them and loved them so much i ended up buying another forth spare room. Great amount of power. The only thing i found unusual was the remote is black but that didn't worry me that much.
Purchased in June 2020 at Universal Fans.
Exactly as described very modern looking and very quite. Would definitely recommend them. They arrived on time and we had a follow up phone call asking how everything was so good customer service as well.
Purchased in July 2020 at Universal Fans.
Four Infinity Fans all Faulty - Clicking noises
2 Infinity DC fans installed in Sept 2019. The fans constantly clicked and it was impossible to sleep. Manufacturer, Mercator, replaced them with 2 new Infinity fans, same problem occurred.
Purchased in September 2019 at Fansonline for $389.00.
We bought 2 of these fans for a 7.5 x 5 metre al fresco area, the choice being largely based on the Choice recommendation. Its IP24 rating made me think it would be good for outdoor use. They look great and are very quiet. However, even on the highest setting we can feel very little airflow from them, so we don't tend to bother using them. We were told by the suppliers that the fans have a low to medium airflow and high airflow fans would have suited us better. Maybe the fans would be better for indoor use where a strong airflow isn't needed..
Purchased in December 2019 at Ceiling Fans Warehouse for $394.00.
The fan is Super quiet and very Easy to install. Very stable and easy to put together. It has Great air movement and the light is super bright and clear
- Fanco Infinity-I
Great looks - Quiet performance!
Amazing fan! Simple but stylish and has become quite the feature in my home. It's so quiet too! A perfect breeze and great on those hot nights! Would highly recommend to anyone.
Purchased in August 2018 at Universal Fans.
Love the slim design and quiet operation
Although we had some issues with one of the remote control units of the three fans purchased, we were very happy with the after sales service provided by the seller. We are extremely happy with the design and operation of the fans. The slim design offered a solution to ventilating a space with a low ceiling.
Purchased in November 2019.
We needed a fan for our cabin in the bush. This was the perfect size to push the air conditioning from another room into our bedroom. Perfect for those days when warm but not warm enough for air con. Very quiet & easy to use. I would recommended this product & the customer service was beyond good.
Purchased in November 2018 at Fansonline for $339.00.
Very happy purchaser
I purchased two of these from Universal Fans in Melbourne. They are so sleek and stylish, can hardly notice them. Oh so quiet and good air movement. Highly recommended fan.
Purchased in October 2019.
Better than expected purchase
I purchased 2 fans on line on behave of an elderly neighbour, who was not use to buying items she hadn’t actually seen. The experience was so positive, super fast delivery and the fans are better than expected, so quiet, thank you.
Purchased in July 2019 at Fansonline for $400.00.
Great fan and looks sleek! Would recommend installing this on a deck for anyone looking to install or upgrade their existing fan. Was easy to install as well as looking great.
Purchased at Ceiling Fans Warehouse.
A very good product
These fans are stylish and functional...the whisper quiet operation on low speeds is perfect for night time use, and the range of air speeds available is ideal for most situations.
Purchased in June 2019 at Fansonline for $390.00.
The fan is excellent and the service and speed of delivery the best I have experienced online.The fan was delivered the day after I ordered it, great communication i was informrd the day I ordered that it had been picked and despatched.
Purchased in May 2019.
Questions & Answers
Could someone (Fanco?) please specify the replacement LEDs are for these? And their cost? How long do they last?
I want to be assured that it will be possible for an electrician to replace the LEDs when they inevitably wear out without having to replace the entire fan.
Thanks for this great question!
Across our current range including the Infinity, you will be able to source a replacement as a spare part from a stockist, and most (including this one) of these need to be replaced by an electrician. Certainly, as models do change over the years, it might be harder to source parts in several years. To give you some context around LED lights, these are quality lights and some deemed to be long-lasting (between 25,000 to 30,000 hours!). This is similar to most fans on the market.
The exciting news is that we have heard and taken on board our customer feedback on this! For the new range of DC fans we are launching over the next few months, we have developed a light kit that has an isolated driver, meaning it is safe for any customer to replace themselves, and the panels will be readily available to buy from our stockists in-store and online for around $20 retail. So you can even buy a spare or two straight up! These lights kits have also been improved and are CCT and dimmable.
Please check our new models and email us at firstname.lastname@example.org for more details.
Thanks for the answer. Are the $20 replacement kits able to be retroactively fitted to the Infinity-I DC fans currently on sale now?
For the specific replacement LED array that must be installed by an electrician, could you please post the precise part number, specs and its cost?
I want to be assured that these devices won't end up landfill once the LEDs stop working.
Thanks, we just replied to your email with all that information – as mentioned, the new model will not be compatible with the old model, but we can certainly assist with part numbers and pricing of the panel for the current model.
We bought an Infinity-i DC Low Profile Ceiling Fan With LED Light & Remote - White 48" from fansonline.com.au. After a week it stopped working. We have tried resetting the remote, but nothing happens. Does anyone know why this could have happened?
Wow. I don’t know why that would have happened, but I had big problems with tapping sounds from the Infinity fans. I had 2 installed, sounds started straight away, then they replaced them with another 2, same sounds. Supplier admitted they had found a design flaw. These are not good quality fans, despite the Choice review. I ended up getting a different brand (Aeratron).
Hi, @Rista we won't be able to resolve this over product review - so we would advise that you contact the warranty team for troubleshooting assistance. You can either email email@example.com for assistance or find further information here https://www.fanco.com.au/warranty/.
This is not related to the batch issue which Kathryn mentioned - which is now resolved and doesn't impact recent shipments of Infinitys. We'd encourage anyone experiencing this issue with an Infinity they've bought in the past to contact us directly at the above email address for assistance.
I would contact them as I found there customer service team excellent. Just recently installed Dc eco silent fans and there are working a treat.
Can the light bulb be replaced?
Hi Wavy, the Infinity’s light is covered by its own 12 month warranty. Like all LEDs it has a much longer life expectancy than traditional light bulbs. However if you need to replace the light after the warranty period, you can source a replacement part from your place of purchase. Keep in mind that you will need a licensed electrician to swap the light over as the it needs to be integrated into the fan. If you would prefer a fan with a light you can replace yourself, we have another option for you. Our Urban 2 AC fan is available with an E27 fitting which is easy to find in supermarkets and other places selling light bulbs. Hope this helps!
- A reversible summer/winter function lets you use this ceiling fan for both cooling in the summer months, as well as keeping warm when it’s chilly outside. During winter, air is directed from the top of the room back down to where you’re waiting for the warmth. Simply use the remote to change season mode.
- The Infinity-I DC Fan is suitable for both indoor and undercover outdoor use – as it is IP 24 rated.
- Optional inclusion of LED lights within the centre of your ceiling fan provides a lighting solution as well as a refreshing cooling function. However, the ceiling fan fitted with the LED light cannot be installed outdoors. The LED-light version also has fewer speeds; 3 settings compared to the DC model’s 6 speed settings.
- Available in four finishes; black with timber-look blades, black chrome with timber-look blades, just black, and white.
Feedback from reviewers about the Fanco Infinity-I Range:
- Most reviewers appreciated how quietly these fans operated, and most were happy with the breeze they produced – even though the Infinity-I Range isn’t classified as a ‘high airflow’ range of fans.
- The ease of use was a positive point of feedback about the Fanco Infinity-I range, including the easy-to-use and included remote control
- The slimline design of this fan was a point of praise for a number of reviewers, who liked the way the fan complemented their home’s design style, or added favourably to it.
|Category||Ceiling Fans||Ceiling Fans|
|Features||Remote Control||Lights and Remote Control|
|Colour / Finish||White||White|
|Number of Speed Settings||6||3|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Number of Blades||3|
|Blade Diameter||1,370 mm||1,220 mm|
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