Reviewer Photos & Videos
Very slow repair service
We have tree F&P fridges and they have generally been ok. The problem is the difficulty we have had in getting repairs done when required. The latest incident was this week. They couldn’t give us a date for repair and referred us to an “accredited” repairer. He couldn’t give us a date either and referred us to another repairer who isn’t sure when he can fit us in, but will ring us. Is the problem that the their fridges are so unreliable they can’t keep up with repairs?
Fortunately we have back up refrigeration but what must it be like for elderly people who rely on one fridge and have reduced mobility.
No more F&P for us.
Warranty Not handled Professionally by F&P
F&P needs a big change to their Warranty and Customer Service.
A good product MUST be backed by good Customer Service!
Do not purchase a Fisher & Paykel appliance-Deserve zero star
Originally purchased a rangehood from Good Guys. When rangehood stopped working in Oct 2020, I was told to call Fisher & Paykel directly and that's where the drama started. When I finally got through to someone (they hang up on you or you can't understand what they are saying) I received an appointment for Nov 4th. Technician arrived and said both the motors have gone-someone will contact me once they have arrived and also mentioned there will be 2 technicians needed to complete the job.
I received a text 2 weeks later to say there was a del...
Very disappointed with this product
Bought a fisherand paykel oven was told by good guys it was a good brand. Firstly they do not supply a grill rack and when asked about it I was told that I would have to buy it separately as they do not come with the oven. Not sure how you grill anything without the rack. Secondly one of the oven knobs cracked and fell off which I had to glue together and then a few months later same thing happened to the other one but this was not repairable. $65 to replace one which I was told was my fault because I had used spray and wipe to wipe over the oven. How stupid I have ovens before and never had that problem. Certainly this will be the last of their products I will purchase
Competing with Telstra for customer disrespect
We have a FP range hood HP90ICSX3 that is so noisy it drowns out everything. Trying to contact technical support is ridiculous. 40 minutes on hold being told how important my call is!!
Cooktop stopped working completely only 2 and a half years old. CI905DTB3 first available appointment is 3 weeks away.
Our cooktop which has been great has completely stopped working, i called fisher and Paykel service and their first available appointment is 3 weeks away. this is ridiculous. its a few months out of warranty and it was not a cheap item.
Unbelievably bad customer service.
The other reviewers have said it all — No call backs as promised, each department says they can't help you, transferring you to another department, for which you will wait and wait and wait, at times being disconnected completely. In my case I ordered a part, after a week called them to be given a dispatch date and tracking number only to find the courier company knew nothing about it. Called to clarify, phone reps confirmed with the courier company it hadn't been dispatched but could get no response from the parts warehouse for THREE DAYS. The...y never called me back; finally I called to 'just cancel the order and refund'. They said they would, but despite my request, never sent any confirmation. Another week later — NO REFUND. Got shunted around from one department to another, all saying, "No can't help you, let me transfer ..." At one point had to gall to tell me they had 'no record of my payment' despite 2 weeks earlier issuing a paid invoice by email. INCREDIBLE. Finally someone said they would try to sort it out and call me back. Which of course they never did. Now pursuing through credit card company. If you can order a part or get a service ANYWHERE ELSE, I strongly urge you to do so.
Absolutely pathetic service. They are USELESS & LIARS
We purchased a F&P oven just over a year ago and had been working well and we were happy with it.
It stopped working so I contacted F&P to come and have a look at it. They said they would be in contact and let me know when someone would come and have a look at it. Five days passed and no one had contacted me so I called them. They said that someone came out yesterday but no one was home. I said to them "why would you come out without making an appointment?" They said they didn't know why we hadn't been contacted but they could make another...
Extremely poor service
Customer service is an oxymoron. They don't answer the phone but note your number and ring back some time later only to tell you they can't help and will transfer you. Same thing happens again. This took me 4 transfers (2 Hours) and the last person didn't know what I was talking about. I will never deal with F. P again. Issue still not resolved. Staff poorly trained, if at all.
Worst customer service ever
Dealing with your customer service has been one of the worst experiences I have ever had. Your company must be applauded for the shear about amount of incompetence you provide. Bravo! I have spent hours over multiple days on the phone trying to get a new fridge to be arranged for my fridge that broke down after only 5 months. The amount of times I was told that things were being arranged/processed and then no action is innumerable. I would then have to call back to follow up and was told that actions that I thought had been arranged hadn’t been.... When I finally was able to arrange a delivery of a new fridge, you sent the wrong fridge. Completely different model and size! I had taken the day off work to wait for delivery of this fridge and you can’t even send the correct model? Again bravo! When I called your customer service to arrange another delivery I was told the model of my fridge wasn’t in stock and would take another week. Please keep in mind I have already been waiting a week for a new fridge. As this was timeframe was not reasonable I asked for a refund so I could buy a new fridge myself since organising through your customer service was clearly futile. I was then told a credit claim had been initiated and I could purchase a new fridge through appliances online (where I originally bought the fridge) once processed (within 24hrs). However when I called appliances online the next day to purchase a new fridge they stated they hadn’t received a credit claim. Again I called your customer service who told me my claim hadn’t even been initiated!! Do you teach your customer service staff to deceive and lie to your customers? Currently I am still waiting for any type of action to happen. I honestly don’t understand why it is so hard for you to arrange a new fridge when one of your appliances is faulty and is in warranty. I am generally intrigued and would like an explanation.
One star is too much for them. Rubbish products come with rubbish customer services. Had a washing machine for less than 2 years and continued having problems, until it finally stopped working. Scheduled for a repair which the earliest was 3 weeks away. On the day of promised appointment, I had to take a day off and wait for them, to receive a cancellation message. Customer service isn’t helpful. I don’t know how long more I have to live without a washing machine. So sick of it!!!! really regret buying FP, biggest mistake ever!! Never buy anything from them!
Absolutely appalling organisation. Oven problem. The oven is not even very old and has not been used much. We followed all instructions re email contact or call back. Overall it took 2 days to respond and the phone call back service could not get our number right. We got cut off after a while. Other independent service people claimed a 3.5 week wait. Others did not return calls. F&P you should get a zero. The good news is we finally reached an independent repairer who can come today. All of a audden we get 2 calls back and they found it dif...ficult to understand that we now had to cancel the service number. I asked to transferred to someone like sales or marketing whic the poor service booking clerk tried to do. Now I am in a queue ....been waiting 10 mins so far. GIVE UP on this company. Never again.
The reviewer stated that an incentive was offered for this review
My microwave has been broken since October 2020. Paid for service. Two serviceman later, still not working. Now cannot get anyone to schedule a serviceman. First time no one turned up. They claim nothing booked. Second time no booking again - but there is a request to book a serviceman. I was guaranteed it was booked by a manager. I think he lied to get me off the line. Found out nothing was booked. I still cannot get anything booked. I actually don’t know what to do, so I think I will raise it with the department of fair trading.
F& P does not provide a good customer care
Due to faulty new fridge we had to dispose that was stored in. F&P initially acknowledged the compensation claim and that was it. Never bother to repay the claim. Greedy to charge top dollars for faulty items and silence when comes to compensation. We are not going to follow up the claim, as the amount is not big, but the principle for fairness is still there. Will not buy anything from them.
Terrible product & service
We bought a F&P French door 614 L fridge not long ago, all a sudden it was not cooling anymore. Called customer service on 10th of Feb. and the first available appointment was on 5th of March. The technician turns up for 5 mins and said the back panel was loosen, he pushed the panel back and said it was fixed! Unfortunately that was not the case, we have to make another phone call, so the 2nd appointment was made on 25th of March. Finally we waited till that day but nobody knocked the door. Called again and said " sorry, the technician just called and he was sick, your next available appointment was on 12th April "... you should never touch this brand, terrible quality and insincere customer service, very disappointed.
Our experience is not good. We have had a reliability issue with our twin dish drawers. The service level is very poor, having to wait 5 to 6 weeks for a service technician. I waited 2 hours for a head office call back, then when I did give all the details and requested a refund ( after a further 20 minute on hold wait) the phone went dead. I am now waiting on a further call back.
Service, communication, products all rubbish
Waiting months on a replacement oven after it broke in the first 2 weeks, had it fixed for it to break again,
No replacements in the country, have to chase for updates, no return call backs,
Regret having a full kitchen of fisher and paykel products.
Nasty, not even 1 star
Crap washing machine as we experienced as we bought of 6k
no format to feed back
contacting not possible
never helpful to complain
Terrible customer service
We purchased a Fisher & Paykel Induction cooktop (CI 604DTB4) in November 2020 for our kitchen renovation. During installation the terminal cover was found to be missing. This is usually an integral part, not as an additional part. There is no other method of contact with F&P, so I waited on the phone. I am sure I was not supposed to hear in the background, 'oh it's out of stock' and was assured that the Parts department would be sending it from Queensland 'in 3 to 10 days'. I was a bit sceptical. Our salesperson from Harvey & Norman was g...iven the same information after a long wait on the phone. The part was a safety issue. It finally arrived more than a month later. No apology, no acknowledgement, untruths! leading to lack of trust and frustration. How many other disfunctional cooktops have F&P sold for full price during these months?
Will NEVER buy this brand again
Dryer broker after 2 years, service guy came out twice to fix it, 1st time wasn't fixed, 2nd time was fixed for 2 weeks, now it's broken again. It won't spin. Can't even book the guy to come out because their online booking system is fully booked for a month and it won't let me book past a month.
Questions & Answers
Why has Fisher Paykels products and customer service gone downhill over the past 5 years . They used to be such a good brand that you could put your faith in. Now you wouldn't touch them with a barge pile as the customer service is a joke and products unrecommended.
When are you going to contact me regarding a replacement top load washer?
I was informed by the technician last Friday, 6 March 2020, that I would be contacted by Fisher & Paykel regarding a replacement as my top load washer was still in warranty. Please respond
you will have to keep calling them or call consumer affairs and let them know you are getting onto consumer affairs they will then take action.I had to call consumer affairs and they were excellent so try that
when you call fisher & Paykel tell them you have given them a week to get the problem fixed or you will contact consumer affairs I was told that they have to do think in a reasonable time at you expect and if they dont consumer affairs will take action Hope this helps
why is no one answering the phone I have been on hold for 1 hr and 8 minutes and im still waiting
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.