- Verified customer
purchased a fridge in may 2019 it stopped working after 1 week lost all the food FP replaced the whole fridge after 1 week .
The new fridge failed in December 30 2019 lost another load of food same problem
tech told me the controller was not compatible with the compressor that was in the fridge and that FP had out out a bulletin in October 2019 warning them about this .
Tech said he would return in a couple of days with new controller has not come back
FP representative rang said he would be back yesterday has not been back
tried ringing gave up after 25 min on hold and sent email awaiting reply
pt in a claim for the food loss no reply ''
crap house customer service
i will never by another item from FP
Fisher and oh no you better don't!
To call what Fisher & Paykel offer Customer Service is a stretch. In July my tumble dryer wasn't working, it took them a month to get someone out to fix it. They did and it would heat up but then the drum stopped moving by October. Calling them at the end of October took another month to get them out and I spent the morning of my birthday waiting for them to show up only to tell me that A: The technician was told that my issue was completely different what I had told the "Customer Service" advisor. B: if he had the part on him it would be a 5 m...in fix. C: The original technician should have changed this part as part of the standard process of the previous issue D: There were no spare parts so he'd have to order one and it would take two weeks. It's now mid January and I'm still waiting,- been on hold to them for an hour now. I'm renting so it was the landlord who bought the F&P product, but I would never ever ever recommend anyone buy their products, this level of shoddy workmanship coupled with a complete disregard for their customers means that this company should really be pushed out of the market. Never heard of them outside of ANZ but it's clear that they could never survive in a market where companies care about their customers.
Worst customer service terrible products
Terrible customer service. BOTH of my Fischer and paykel brand new items needed repairing within the first few weeks. Customer service beyond shocking. My beautiful new kitchen has not functioned, would NEVER buy Fischer and Paykel again.
Bought a house with an existing Fisher and Paykel dishwasher installed and moved in December 2019. Before we moved in, the vendor had F&P carry out repairs on both drawers. Within the first week of us living in the property, the dishwasher failed again with the same error (draw lids not closing properly).
Spent 2 hours on December 24 on the phone with them explaining the problem. They questioned that there was even a problem because there was no history associated with my details: had to explain to them that the history would be associated wit...h the serial number, not me as the new owner. There was a lot of speculation on their behalf of what could happen with the product: they were committed to sorting it out as the dishwasher was only 3 years old, and they are a reputable brand. According to the service analyst, the issue would be escalated to a senior technical manager who would review it and possibly send out a senior technician to look at the dishwasher, and then they may end up replacing the dishwasher, but it wouldn't be an upgrade because it was a top of the line model, so there might be some difficulties sourcing a one-for-one replacement... Honestly, after hearing all of this speculation, I had to remind them of one thing: I just need a working dishwasher. I put it to them that I can go to a local retailer, order a new dishwasher that is NOT Fisher and Paykel, have it installed and working before even hearing from Fisher and Paykel again. I asked them to prove me wrong. Welp. It's 15 January 2020. My new Miele is happily installed and doing my dishes nightly. I still haven't heard from Fisher and Paykel. Never buying Fisher and Paykel again. Looking forward to upgrading my laundry appliances to Miele in the near future.
Appalling Customer service
This is our 2nd Fisher and paykel fridge as they replaced the first due to not being able to fix it and now not even a year and our second fridge is playing up.. I've been listening to the automation response about how they will endeavor to keep my time on hold to a minimum now for 2hrs 40mins and still waiting.. all our appliances are F &P. We won't be buying from them again!!!!!! Shocking service and unreliable products!!!!
Once upon a time, their products were well made , now .....
I have an F &P fridge, compressor went after 4 years; they would change it under warranty for $300 (go figure that out); long story short, when they returned the fridge it was full of dents ...that was in June 2019 .. they still have the fridge, they don't respond to emails, they promise to ring but don't; stay right away from them is my advice.
The only good reviews are those that dont need help
You'll be in for a world of hurt and time wasted if you ever run into problems with their products.
Was on hold for 40 mins and 3(ONGOING) hours the second time. On their website it has a timer to show how long it will take to pick up the call. Well, when its taking a bit too long, they remove the actual timer and just say "sorry! we're experiencing high volumes".
Some woman called [name removed] was trying to ""help"" me in their online help chat and said she would send me an email to request photos. Never sent the email.
Avoid at all cost.
Why I love Fisher and Paykel
I bought my Fisher & Paykel smartdrive 703 mid 1990s and it still works like a dream!
It washes beautifully, spin dries clothes nearly dry to touch , and I'm grateful that after 20 + years this machine had been used by different members of my family and has now come back to me again.
Horrendous Customer Service
What a disappointment. The customer service from Fisher & Paykel was just awful. On hold for over one and a half hours, they were not interested in fixing my 2 week brand new washing machine, asked for me to find my own servicer as I live in Airlie Beach.
I will never buy another product from this company.
The reviewer stated that an incentive was offered for this review
Will never buy Fisher Paykel goods again Their service centre is non existent I hVe been without a oven for nearly 3 weeks a pall over Xmas period Service man who came initially nearly glanced at stove and said he had to a part from Sydney He was rude and not helpful in any way Repeated phone calls to the service centre yielded promises BUT NO ACTION
Finally came Dec 30 and after all this time was found to be a faulty wire and was not connected to the supposed part All this time and $210 out of pocket stove works and could have fibed at initial call out letters of complaint are not read and are returned to writer yet this was the address given to me by service attendant
Website and phones lines is absolutely lying about call wait time. Website states longest is 6min and call said 12 min, well I was on wait for 47 min 2 nights in a row and ended up hanging up. Then on the third time when someone finally answered the call they hang up straight away after being on hold for 34min. Call back option does not work at all. She did not even attempt to call back! Will never buy their products again because customer service is VERY POOR!!
Will never buy Fisher & Paykel again
My F&P fridge stopped working after 2.5 years. Contacted customer service, was told a technician needs to be sent to diagnose the problem at our cost but repairs should be covered by warranty. Fine, we choose to do that. About $120 later told that the compressor is ceased and now told warranty will cover the cost of a new compressor only, not the labour to repair. And that the fridge needs to be sent off to a warehouse to get fixed, again at our expense. Next day, I received a phone call from the warehouse saying they cannot estimate cost of re...pairs until we pay for it to be sent to the warehouse for the technicians there to diagnose, despite already paying $120 for a F&P technician to diagnose at our house. Estimated costs were in the $300 range. Was then told because we bought at auction, warranty is void and we will have to pay for compressor too, about $500. These pirates were quoting around $1k to fix a fridge that is only 2.5 years old. My husband kicked that fridge off a ledge and we bought a secondhand samsung for $150 which is running perfectly. Customer service is also horrendous with the call centre based in NZ, I wasted about 6 hours of my life on hold across 3 calls. Online services didn't work either. I will never deal with fisher and paykel again
Lost the plot
Well, after being goaded into an upgrade rather than a fix we get the latest & greatest model dishdrawer that doesn't even fit the dishes the one before did, and then the installer left it not flush but also tipping out if you open a loaded draw! wth! F&P, when does your patent protection run out so I can get dishdrawers from someone more reputable?
Bought a beautiful Fisher and Paykel fridge in January 2019 but in November it started making frequent clunking noises. The first technician said he'd never heard anything like it in 30 years and couldn't fix it, the second said it was a fairly common complaint but not a fault so there was nothing to fix. It was so loud, it sometimes woke me up at night. Soon after the second visit, it started leaking refrigerant, letting off a strong chemical smell. The closest service booking I could make was in 5 days, so I rang and was told they would try t...o get the service management to call me Monday to arrange something more urgently. On Monday morning I had a missed call from a Brisbane number (I live in Perth), but no message was left. I found out via a Google search it was F&P so called back, waited 15 minutes then left my number for a call back. Apparently, at the time of their call, there was a technician around the corner who was now (a mere 30 minutes later) no longer available. Every other company I have needed for service gets the local technician to call via their mobile so it is possible to communicate with them. I was given NO warning that the technician was nearby or even available! Now I have to wait another 4 days with a faulty fridge that I'll have to turn off. The system for service is ridiculously impractical and, even if you can get someone out, they give a 5 hour window, much greater than service calls I've had from other companies.
If I could give less stars I would
I will start by saying I have been a loyal Fisher and Paykel purchaser for over 20 years. Fisher and Paykel used to be amazing but now greed and overseas supplies have completely ruined this brand. I have a washing machine that is 2 months out of warranty and the pump filter (which is a flimsy plastic piece) broke. I thought no worries, that will be a cheap enough part to get and fix. Wrong, you now have to buy the WHOLE pump assembly to get this part. Every other brand on the market you can easily source just this part. You try and talk to...their customer service and all they say is "you will need to pay $130 plus GST for a tech to come out and have a look"... really? for a part that is meant to be pulled out and checked by the end user? Also it has been repaired under warranty 3 times for various sensor issues over the past 2 years. On top of this I was told by another spare parts supplier all the Part codes for this machine are Haier part codes! so not only did I pay top dollar for this hunk of junk but to find out I could have basically got the same machine at the same quality for a few hundred dollars cheaper has done it for me! I am never buying Fisher and Paykel again!
Absolutely disgusting Service..! I don't understand how this Company is still operating..!
No one cares.! They put you on hold for hours wasting your time and then don't get back to you.
Sign of big problems. Buy products from people who care.!
Inferior Products and deplorable service
After discovering a crack in the freezer section of my fridge, 13 months after purchase the fridge was replaced. The replacement fridge was attended to due to faulty seals and les than 2 months after the replacement a similar crack has appeared in the replacement fridge. Appliances Online will not assist as the fridge has been replaced and numerous attempts to contact F&P to address the issue have been futile. Multiple attempts via email, phonecall, and leaving call back details have all gone unanswered.
Enough of wasting my time F&P. Thr...ee days leave from work to deal with this not to mention the wasted time on emails and phonecalls. Time is money, I'll be invoicing you for my time now. I wonder what it will take to have this resolved? Consumer Protection? Do your self a favour, avoid F&P like the plague. Absolutely disgusting!!!
Front loader fail
I purchased a front loader washing machine 3 years ago, the machine has always been extremely noisy on the spin cycle and finally the bearing has fallen apart and destroyed the drum. The cost of repair outside of warranty is not worth it so now I'm forced to buy a whole new machine - and it won't be a fisher and Paykel ever again !
Very poor i.e., non existent contact.
Tried phoning company re information on a washing machine. Opted for phone back option. Four days later, nothing. Tried emailing company. Same result. I did find the information from other sources and decided to purchase the product. Hoping service is not required if this is the quality of interest in looking after potential customers. Not really surprised, as sadly, this seems to be a manifestation of the disdain manufacturers show these days.
My fridge freezer has started to have the enamel peel of it and rust marks are showing under the enamel. It is 4 years old. Rand F & P and they offered another door at a charge. The base had never been prepared properly before power coating it. Never buy F & P again. I thought it was a reputable company but since selling out to chinese it has gone down the gurgler. I now avoid chinese made appliances like the plague.
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Questions & Answers
We have the Fisher Paykel DishDraw DD60 purchased October 2018. Over the course of the following 12 months, we had constant issues with the bottom draw starting automatically, often when the draw was empty. Four service calls later, the entire unit was replaced. So we have a brand new unit but we are still having issues with the bottom draw starting automatically. Has anyone else encountered this problem?
My problem was wit my stove I have no confidence in their repair department and will never purchase another Fisher and Paykel appliancev
Hi there, my issue is with their range hood that keep switching off. Their service centre is appalling. Very long waiting times, 45min Plus. We have just replaced it with another brand and is in the process of getting all Fisher & Paykel appliances out of our house. Never want to deal with them again.
Does anyone have anything good to say about Fisher&paylel products and service
I understand that even the best products can have issues which is why warranties exist however when you have dreadful customer service it is impossible to recommend this company.
I have absolutely nothing good to say about them. When you try to call their customer care line to explain your terrible experience....it's a 30 minute wait....forget it. Give them a big miss!!!
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