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Fisher & Paykel

Fisher & Paykel

1.4 from 240 reviews

Reviews

(14)
(4)
(5)
(14)
(203)
  • Incentivised Review Yes (1%) · No (99%)
  • Product Quality
    1.6 (95)
  • Return Claim MadeYes (20) · No (65)
  • Customer Service
    1.4 (88)

  • Verified customer

faulty fridge

published

purchased a fridge in may 2019 it stopped working after 1 week lost all the food FP replaced the whole fridge after 1 week .
The new fridge failed in December 30 2019 lost another load of food same problem
tech told me the controller was not compatible with the compressor that was in the fridge and that FP had out out a bulletin in October 2019 warning them about this .
Tech said he would return in a couple of days with new controller has not come back
FP representative rang said he would be back yesterday has not been back
tried ringing gave up after 25 min on hold and sent email awaiting reply

pt in a claim for the food loss no reply ''

crap house customer service
i will never by another item from FP

Product Quality
Customer Service
Return Claim MadeYes
Store Locationappliance direct
See all answers

Alan

AlanSydney, NSW

Fisher and oh no you better don't!

published
Product Quality
Customer Service
Return Claim MadeNo
Not impressed

Not impressedSydney, NSW

Worst customer service terrible products

published

Terrible customer service. BOTH of my Fischer and paykel brand new items needed repairing within the first few weeks. Customer service beyond shocking. My beautiful new kitchen has not functioned, would NEVER buy Fischer and Paykel again.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman
See all answers
Catherine

CatherineWellington

  • 2 reviews

Don't bother.

published
Product Quality
Customer Service

Viola

ViolaSouth East Queensland, QLD

Appalling Customer service

published

This is our 2nd Fisher and paykel fridge as they replaced the first due to not being able to fix it and now not even a year and our second fridge is playing up.. I've been listening to the automation response about how they will endeavor to keep my time on hold to a minimum now for 2hrs 40mins and still waiting.. all our appliances are F &P. We won't be buying from them again!!!!!! Shocking service and unreliable products!!!!

1 comment
Viola
Viola

Finally hung phone up at 3.26 min still on hold!


Brad C.

Brad C.Sydney, NSW

Once upon a time, their products were well made , now .....

published

I have an F &P fridge, compressor went after 4 years; they would change it under warranty for $300 (go figure that out); long story short, when they returned the fridge it was full of dents ...that was in June 2019 .. they still have the fridge, they don't respond to emails, they promise to ring but don't; stay right away from them is my advice.

Product Quality
Customer Service
Return Claim MadeYes
Store Locationon line
See all answers

Pass

PassSurry hills

  • 4 reviews

The only good reviews are those that dont need help

published

You'll be in for a world of hurt and time wasted if you ever run into problems with their products.

Was on hold for 40 mins and 3(ONGOING) hours the second time. On their website it has a timer to show how long it will take to pick up the call. Well, when its taking a bit too long, they remove the actual timer and just say "sorry! we're experiencing high volumes".

Some woman called [name removed] was trying to ""help"" me in their online help chat and said she would send me an email to request photos. Never sent the email.

Avoid at all cost.

Product Quality
Customer Service
Return Claim MadeNo

Why I love Fisher and Paykel

published

I bought my Fisher & Paykel smartdrive 703 mid 1990s and it still works like a dream!
It washes beautifully, spin dries clothes nearly dry to touch , and I'm grateful that after 20 + years this machine had been used by different members of my family and has now come back to me again.

Product Quality
Return Claim MadeNo
Rach

RachNorth Queensland, QLD

Horrendous Customer Service

published

What a disappointment. The customer service from Fisher & Paykel was just awful. On hold for over one and a half hours, they were not interested in fixing my 2 week brand new washing machine, asked for me to find my own servicer as I live in Airlie Beach.
I will never buy another product from this company.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationCannonvale
See all answers

The reviewer stated that an incentive was offered for this review

Patsy Wyndham

Patsy WyndhamPerth, WA

Faulty oven

published

Will never buy Fisher Paykel goods again Their service centre is non existent I hVe been without a oven for nearly 3 weeks a pall over Xmas period Service man who came initially nearly glanced at stove and said he had to a part from Sydney He was rude and not helpful in any way Repeated phone calls to the service centre yielded promises BUT NO ACTION
Finally came Dec 30 and after all this time was found to be a faulty wire and was not connected to the supposed part All this time and $210 out of pocket stove works and could have fibed at initial call out letters of complaint are not read and are returned to writer yet this was the address given to me by service attendant

Product Quality
Customer Service
Return Claim MadeYes
Store LocationHarvey Norman
See all answers

Ina

Ina

  • 2 reviews

Customer care

published

Website and phones lines is absolutely lying about call wait time. Website states longest is 6min and call said 12 min, well I was on wait for 47 min 2 nights in a row and ended up hanging up. Then on the third time when someone finally answered the call they hang up straight away after being on hold for 34min. Call back option does not work at all. She did not even attempt to call back! Will never buy their products again because customer service is VERY POOR!!

Product Quality
Customer Service

Grace

Grace

  • 2 reviews

Will never buy Fisher & Paykel again

published
Product Quality
Customer Service
Return Claim MadeNo

Lost the plot

published

Well, after being goaded into an upgrade rather than a fix we get the latest & greatest model dishdrawer that doesn't even fit the dishes the one before did, and then the installer left it not flush but also tipping out if you open a loaded draw! wth! F&P, when does your patent protection run out so I can get dishdrawers from someone more reputable?

Product Quality
Customer Service
Return Claim MadeNo
Store LocationF&P direct
See all answers

Customer don't-care

published
Product Quality
Customer Service
Return Claim MadeNo
shatchard

shatchardSouth East Queensland, QLD

  • 3 reviews

If I could give less stars I would

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman
See all answers

Absolutely disgusting Service..! I don't understand how this Company is still operating..!

published

No one cares.! They put you on hold for hours wasting your time and then don't get back to you.
Sign of big problems. Buy products from people who care.!

Product Quality
Customer Service
Return Claim MadeNo

Inferior Products and deplorable service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAppliances Online
See all answers

Stavros

StavrosPerth, WA

Front loader fail

published

I purchased a front loader washing machine 3 years ago, the machine has always been extremely noisy on the spin cycle and finally the bearing has fallen apart and destroyed the drum. The cost of repair outside of warranty is not worth it so now I'm forced to buy a whole new machine - and it won't be a fisher and Paykel ever again !

Product Quality
Customer Service
Return Claim MadeNo
Store Locationgoodguys
See all answers

Wal

WalSouth East Queensland, QLD

  • 3 reviews

Very poor i.e., non existent contact.

published

Tried phoning company re information on a washing machine. Opted for phone back option. Four days later, nothing. Tried emailing company. Same result. I did find the information from other sources and decided to purchase the product. Hoping service is not required if this is the quality of interest in looking after potential customers. Not really surprised, as sadly, this seems to be a manifestation of the disdain manufacturers show these days.

Customer Service
Return Claim MadeNo
Store Locationappliancesonline

Jb

JbMetropolitan Adelaide, SA

  • 3 reviews

No care

published

My fridge freezer has started to have the enamel peel of it and rust marks are showing under the enamel. It is 4 years old. Rand F & P and they offered another door at a charge. The base had never been prepared properly before power coating it. Never buy F & P again. I thought it was a reputable company but since selling out to chinese it has gone down the gurgler. I now avoid chinese made appliances like the plague.

Product Quality
Return Claim MadeNo
Store LocationHarvey Norman

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Questions & Answers

Melanie R.

Melanie R.asked

We have the Fisher Paykel DishDraw DD60 purchased October 2018. Over the course of the following 12 months, we had constant issues with the bottom draw starting automatically, often when the draw was empty. Four service calls later, the entire unit was replaced. So we have a brand new unit but we are still having issues with the bottom draw starting automatically. Has anyone else encountered this problem?

2 answers
Patsy Wyndham
Patsy Wyndham

My problem was wit my stove I have no confidence in their repair department and will never purchase another Fisher and Paykel appliancev

Ina
Ina

Hi there, my issue is with their range hood that keep switching off. Their service centre is appalling. Very long waiting times, 45min Plus. We have just replaced it with another brand and is in the process of getting all Fisher & Paykel appliances out of our house. Never want to deal with them again.


BCheers

BCheersasked

When will my fridge be fixed 4 weeks waiting without a fridge

No answers

BCheers

BCheersasked

Does anyone have anything good to say about Fisher&paylel products and service

4 answers
JB100
JB100

I understand that even the best products can have issues which is why warranties exist however when you have dreadful customer service it is impossible to recommend this company.

Dan
Dan

I have absolutely nothing good to say about them. When you try to call their customer care line to explain your terrible experience....it's a 30 minute wait....forget it. Give them a big miss!!!

BCheers
BCheers

totally agree


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