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I'd give it less than one star if I could. My crap dryer is supposed to have a 5kg limit but it won't spin if I put more than one clothing item. What a complete and utter pos brand. Never buying anything from them again.
Worst company ever! DO NOT BUY FROM THEM
My haier fridge which isn’t even a year old stopped working. Called customer care, all good going to send someone out in a week. Week later tech comes “oh yep blown fuse, parts out of stock MAX 1 week for it to be back”
2 weeks later I ring about the part. Still not in. 3 weeks have passed now. Get a call about book tech now the parts back in stock. 1 week later he comes, makes a mess of my kitchen, says it’s all working, leaves.
4 hours later fridge isn’t getting any cooler. Call customer care. “Oh tech said it’s fixed, there’s nothing I c...an do. Will have to book you in with a tech in a weeks time” ARE YOU KIDDING ME?? I’m losing my cool, she’s ignoring me. Then puts me on hold to shut me up and never returns to the call!!!!!!! Despicable customer service, I’m actually disgusted at the attitude of their staff! Never again!! G8 education was considering swapping all their appliances to fisher & paykel brand.. let me tell you, that will no longer be happening.
3 Years in needs to go in the bin!
I have had this dishwasher for approximately 3-4 years now.. has not been working for about a year, plastic Mickey Mouse arm keeps coming off and little cheap plastic part keeps getting chewed, had it fixed by professional service man and just happens again.. feel like dropping it off the roof.. I won’t be buying another one.
Terrible Customer Service & Technician
My dryer stopped heating up so I called the customer service to arrange someone to come and repair it. I booked through online chat which is quick and easy. I received an email said they will send me a text message when the technician is on the way and the technician will call before entering the place. However, on the appointment day, no text message and no phone call but received an email said the technician came and no one answer the door so they left??!! And I have to reschedule the appointment?? My husband is home and he did not hear the d...oor bell ring, I just don’t understand why can’t they make a simple call? Then I called the customer service line to check what’s going on, and same crazy answer said no one answer the door so they left. I asked why didn’t they call and the customer service said the technician don’t usually call the customer??? The appointment time frames is 5 hours, so they expect the customer to wait at the door 5 hours without going to the toilet or do something else??? Later I use the online chat (after I calm down) and try to reschedule the appointment, and I ask the customer service lady to put a note down and ask the technician to give us a call when they are coming and she refused. She said they can’t give note to the technician and the technician don’t usually call the customer. Same old story….I just had enough and end the conversation. I have never met any other company’s technician can’t contact their customer for appointment, so disappointed and angry….
30 minute wash takes 45 minutes
It's been stuck on 3 mins to go for the past 10 minutes.... why?
Can't it calculate remaming time properly? And why make a 30 minute wash that doesn't take 30 minutes
DO NOT buy from this company!
I would give no stars if I could!! One star is too many!
Both my washing machine and dryer leak even after having had them “looked at and repaired”. When I first complained about the problems it took them nearly two years to respond to me and get it attended to! This then too my products out of the warranty they come with! The issues are STILL happening but they will no longer do anything because they are out of warranty! I have reported to ACCC as it is still my consumer guarantee right to get the adequate time out of these products! They wa...
Horrible Customer Service - Do Not Buy
I have been without an oven for 2 months . The clock doesn’t work which means I can’t turn on the oven which is ridiculous . Fisher and Paykel keep ordering the wrong parts and to make things even worse I was notified the day that I was due for a technician to come out that again the wrong part was ordered . They can’t tell when they when the right part will arrive and have now suggested that I spend more money to get a new oven. I will never buy this brand again.
Useless Customer Service and obsolete ordering processes
I purchased a their high-end BBQ grill and side burner in September 2021. During assembly by their installer, I was informed a $7 part is needed to function in sync. The Installer technician gave me the part number but it cannot be ordered by a customer. The Customer Service is unaware of the part number. The Service technician who came to do another service also confirmed the part number. Why would Fisher/Paykel not be willing to ship me a $7 part in 2021. Now after 6 months of investigation and research, I was able to order the part (wh...ich their customer service can't locate) via bestbuy from the Fisher/Paykel distribution center. The part now cost me $35!! I would not recommend Fisher/Paykel products because the customer is expected to do all the research and their systems are not obsolete.
Avoid this brand extremely irresponsible customer service
Contacted them end of Jan for inspection of broken cooktop.
Early Apr installation did not happen because the part that arrived was not fit to be installed and their own people did not inspect it prior to installation.
Delayed installation early June was missed because their technician called from a private number and chose to hang out at my front door for 15 minutes and not text or ring again to get access.
I've lost $160 call out fee, with nothing installed and a 5 month wait time wasted and I don't want anyone else to go through same experience.
Fridge leaking possible deadly gas and F&P can’t get a technician for a month and offered no assistance what so ever.
Fridge is roughly 12months old.
Today we heard hissing sounds coming from the rear of the fridge which seems like a gas leak.
To put it simply there is dangerous gases with can cause serious illness so we went to F&P for help.
All in all they are useless and can’t help for four weeks.
So the fridge is now turned off outside the house still leaking gas.
Will never buy anything F&P again. Simple disgraceful service in a possible dangerous situation.
I called for a washing machine service that I paid for only to have the service guy tell me it was a plumbing problem. I called a plumber and it was $200. Turns out it wasn’t a plumbing problem and had to cal F &P back, then the dishwasher broke down in the same week, he said it’s a plumbing problem, called the plumber, spent $100 once again it’s a dishwasher problem, apparently the pump. I am so upset with this service and now out of pocket $300 with a dish washer that doesn’t work and now I have to wait another week for your guy to fix it. I will call another mob to take a look and will be out of pocket more. I will never purchase an appliance from you.
Oven caught fire
Oven caught fire. Disaster avoided only because my wife quickly turned off the gas supply to the oven. I do not trust this product.
Over 30 years and still going!!
Over 30 years, we bought a Fisher & Paykel freezer second-hand. We move often because of work and this freezer has moved around Australia with us. It looks a little tired now (who doesn't?) but is still going strong. Thanks F&P I would recommend your freezers to anyone.
After having a cheap LG with no issues for 12 years wife wanted to upgrade to a supposedly quality brand, broke down within a year and F&p have booked in a tech 1 month after breakdown, sadly 1 month and $120 at the laundromat makes me miss my LG, never again but seeing already rated at 1.4 stars why am I surprised, good at marketing bad at building quality machines
Not a fan anymore
Washing machine leaks during self clean which I thought was normal. Had it repaired 3 times and nothing has changed.
Questions & Answers
I have never had a fridge that has had some many issues so early on. Last winter our fridge started beeping 15 times, we called the tech, problem fixed. This winter it has started beeping again, this time out of waranty.I believe the thermostat has gone this time.....never ever to buy F+P again.....get the word out there...when you get Asia to build your products, it all turns pear shaped.......never ever again
My 3 yo fridge requires a full set of drawer sliders for the freezer after all four rusted and seized up making them inoperable.
I’m handy, so ordered the parts from Fisher & Paykel online which came promptly.
Removing the brackets which house the sliders, from the freezer cabinet was impossible. A call to FP resulted in being sent a broken internet link supposedly containing instructions. Hence, the advice then, was to call an authorised Fisher Paykel repair person.
That’s not an option just tell me how to get those brackets off so I can install the new sliders and I’m happy.
Q! Do fisher n Paykel purposely make it impossible to effect your own minor repairs simply to satisfy the authorised repair people. Who, I might add are always super busy. If so that isn’t a very good business model.
Why has Fisher Paykels products and customer service gone downhill over the past 5 years . They used to be such a good brand that you could put your faith in. Now you wouldn't touch them with a barge pile as the customer service is a joke and products unrecommended.
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