Fisher & Paykel

I purchased a freestanding cooker that was delivered and installed, only to discover a major defect in the oven. After removing my old unit and installing the Fischer and Paykel one, I was then required to wait for assessment by their small and busy third party agent for inspection to provide approval. Although a refund has now been approved, it… Read more

has not been issued. I was told it would take up to 7 days after receiving THEIR defective unit. I have been told it will only be processed once the defective unit is removed. At this stage, the cooker is still in my home, and their ONLY very busy small third-party agent ( THE OVEN REPAIRMAN) responsible for removal has not provided a SUITABLE fast date essentially wasting an entire week. I’ve been advised the earliest availability is Next Monday, as there is only one technician servicing my area and that he is barely willing to come all the way from his suburb in Packenham. In practical terms, I am left waiting with no control over the process, unable to move forward until this is resolved. By the time removal, refund, and replacement are completed, I will have been without a working oven for close to a month if I'm lucky!. The disruption to my household has been significant, affecting daily life and adding unnecessary stress. The process has been slow, poorly coordinated, and lacking clear communication. Most of the time I've been ignored. My question to FP was WHO will take responsibility for the defective unit leaving the production floor before checking it. Look at the expense, waste of time and incredible disruption to my life on account of this. Care factor has been zero. Who will take responsibility and say- this is not good enough. This family should not have to endure this disgusting defect, horrible service and tardiness to rectify the problem? An absolute nightmare experience with Fisher &Paykel. Stay away from them! F&P have not provided a means to lodge a complaint.

Unbelievable.....NEVER BUY FISHER & PAYKEL. Bought an expense Pump Dryer and Washer Model less than 2 years ago. Last year the Pump Dryer broke down. Called F & P, came and "fixed". Last week the same dryer broke again with exactly the same worrying sounds and symptoms !! SAME ISSUE. (Video). Called F&P "customer service" and booked another… Read more

technician to come out and fix again. They went to the old address !! I had spoken with F&P TWICE and emailed them confirm our new address. Why did I bother !! I got no phone call or text, nothing from technician and an email 4 hours later stating "they missed us at home",..... there were at the old and wrong address !! Having stayed home from work this was extremely annoying and frustrating. Not good enough...no call or anything. Could of rectified issue there and then. New address 2kms up straight road. I called customer service and was told after THEIR mistake I'd have to wait another week !! Argumentative [Name Removed] (customer service manager) said "No, cannot help, sorry"... That was it. Not good enough F&P. Terrible product and absolutely terrible customer service. Steer clear, go elsewhere.

March 2026....Bearing on same F&P pump dryer gone ....truly Unbelievable...for the cost of this machine do not buy. For F&P warranty & customer "service" do not buy. Go elsewhere, purchase a different brand of machine.

June 2026...Motor gone on dryer now ..what a joke. Absolutely disgraceful...!!! And nothing from F&P. Stay away, but another brand.

Disappointed with Customer Support and Product Longevity I purchased this washing machine about a year ago for around $700, expecting it to last at least a few years without issues. However, it has recently started making loud, abnormal noises during the wash cycle. I reached out to customer service hoping for some assistance, only to be told… Read more

that a call-out fee of $349 would apply – nearly half the original purchase price, and more than the machine is even worth now (around $300).

This has left me incredibly frustrated as a customer. For a relatively new appliance to have problems so soon, and for the brand to charge such a steep fee just to assess it, doesn’t reflect well on the product quality or after-sales service. There was no offer of goodwill, no effort to troubleshoot remotely – just a high service fee that makes it hard to justify a repair.

From a customer experience standpoint, this feels like poor value and poor support. I expected more from a brand that markets itself as reliable.

If you’re considering buying this product, I would recommend thinking twice and perhaps looking at other brands that stand behind their products better and offer more reasonable support options.

Dangerous – 90CM Glass Natural Gas Cooktop. bought 2018 and warranty expired in 2020. Started to give smell of gas from the knob in 2021 and started to come fire out of the knob in 2023.Since the warranty has already expired, they didn't want to take it back or repair. However, after showing the video to The Good Guys, they took it as a serious and contacted… Read more

the Fisher Paykel team. Finally they offered a new cooktop and installation for $500.00. Thanks to the Good Guys ([Name Removed] at MacGregor-QLD) and the team of Fisher and Paykel.

Terrible products, Terrible support – Our experience with our Fisher & Paykel dryer has been nothing short of appalling. Within a few months of purchase, the machine broke down and required repairs. Shockingly, it failed again about a month later, and then yet again the very next day. The inconvenience of being without a dryer for three separate periods was compounded by the abysmal… Read more

customer support.

Previously to purchasing this Fisher & Paykel appliance we had a Haier dryer which is a subsidiary brand that also broke within 3 months of purchasing and after about 2 months without a dryer we where finally given a refund after numerous phone calls and made the mistake of buying from this brand again.

Calls to their support line go unanswered for long periods, and when they are finally picked up, we are repeatedly transferred between agents only to have the call disconnected multiple times without any follow-up. It is utterly ridiculous that a company can produce such unreliable appliances and also offer horrendous customer service that provides no real assistance.

I strongly advise against purchasing any appliance from this company, as you will undoubtedly regret it.

I have further attached a video of the most recent issue with the appliance if you needed another reason to not waste your money on their garbage products.

Bought a $2250 dishwasher in late 2023, it stopped working early 2026 after a little over 2 years. F&P technician came out and claimed cockroaches damaged one of the circuit boards (without disassembling the unit and physically looking). I disassembled myself and took photos of the boards which appear undamaged and unaffected by insects, sent to… Read more

F&P and have been back and forward with them for months now.

They say they have no duty to repair/replace the dishwasher under Australian consumer law despite it CLEARLY being not reasonably durable, and show zero goodwill. They would have spent more in wages in emails replying to me justifying why this is a reasonable failure than they would if they supplied a board.

Absolutely disgusted and will never buy another Fisher & Paykel product. Can't recommend staying away from them enough.

Requested a service in 2026 on a 2020 washing machine that was noisy at high spin speeds. The service technician did not correctly diagnose the cause of the noise and provided an expensive quote for unrelated pump and suspension parts that were not cost-effective to replace, which I declined. Within a couple of weeks of the service call, spin mode… Read more

stopped completely. By simply removing the agitator, I then found that screws securing the bowl spline drive had failed, evidently failing progressively over time rather than all at once. Upon replacing the screws myself, the machine is now working properly again. The $220 service call fee was therefore a waste of money. I tried complaining to F&P but would have incurred another $220 fee for them to look at it again.

F&P service used to be better than this when it was a New Zealand company, and given the poorer quality of newer models since the Haier China takeover, it really does need to be better. That's no longer an issue for me however, because after being a devout customer for decades, I have now changed brands.

Fisher and Paykel Doesn't stand behind their products and they are junk! We purchased the Dual Fuel 48" range with Griddle in 2022 and it has broken down and been unusable on 3 separate occasions for weeks at a time. We replaced the board 2 years ago to the tune of $1000 and it already needs to be replaced again. After contacting Fisher Paykel… Read more

multiple times, they do nothing to stand by their product, and will not even send us a new board even though we have had this same problem multiple times. I will have to again spend $1200 to replace the board in order to have a usable oven. I do not expect to have these kinds of problems after spending over 10k on an appliance. Customer service told me that even though I had this same problem on 3 separate occasions, since the last board is over 2 years old--it is out of warranty. So, rather than fix whatever issue, they are having with their boards, I can expect to pay $1k every couple of years to replace the board? They clearly do not care about their customers and I will never purchase another product from them.

My main complaint is the obscene amount of money they charge for a call out fee (to diagnose a fault that took about one minute to diagnose). Yes I know the machine is old but $239 for the technician to press a few buttons on the dishwasher and then tell me he can fix the machine for $610 or otherwise pay the $239 fee for him to look at the… Read more

machine for a minute. A war in the Middle East and they jack up the call out fee by $20. Talk about price gouging!

New Coffee Machine Series 9/EB60DSX1 never used was never correctly installed as it consistently states to insert water outlet circulate system but doesn't matter who we contact from factory and manufacturer they cannot give us a proper response to getting the machine to work. Purchasing additional components that doesn't even have anything to do with getting the machine functional.

Purchased this Fisher and Paykel model LW085 (basic 5kg) in october 1997, and was lightly used by me for the first 12 years and then it was handed down to a family member. This is a New Zealand manufactured machine, and I am glad to say that it is still functional after some 28 years! These SmartDrive motors switches the motor back and forth… Read more

using electronics and sensors, so no belts or gears, usually the controlling circuit boards die before the motor, but in this case the controller has held up.

Appearance wise, the sheet metal body itself has held up well, some rust on the bottom folded ledge but no rust visible from the front, the bottom base cover plate has rusted around the edges due mostly to catching water dripping down the cabinet sides I guess. The Power and Pause buttons have worn through the plastic membrane layer but they still work.

The first item to fail was the lid open detection switch which was replaced in 2012, and at 15 years old then, most people would have junked it, as replacing that switch required a fair amount of disassembly of the top control panel. Today I have had to replace the drain pump as it was leaving an ever larger puddle of water on the floor when in operation.

Replacing the pump is fairly straight forward, remove the baseplate cover, detach the 2 wires, release the lock ring and twist off. A new replacement pump runs to NZ$80-$100, so It was not economic to purchase a new pump, but I found a used pump for cheap, and the job cost was less than an hour of my time. Have since washed 2 loads of dirty overalls and its still washing good, so if can last for another year or 2, it will be a geriatric 30 year old. So there we have it, needing just 2 replacement parts for maintenance, longevity has exceeded my expectations, I can heartily recommend this line of Fisher and Paykel top load washing machines.

STEER CLEAR OF FISHER AND PAYKEL!!!! Purchased brand new Fisher and Paykel front loader washer and dryer 15th July 2025. Have had issues with both appliances from day one. Made numerous attempts to seek support 5 phone calls and 8 emails. All calls repeatedly took me over trouble shooting steps with each time taking approx an hour with support… Read more

person agreeing there’s an issue. Promised to follow up from technician within 48 hours but never ever did I receive any calls from them. Hence why my numerous calls and repeatedly taken over trouble shooting again and again and again. Also tried emails for a paper trail…. I’m done after 8 emails with only one reply from “[Name Removed]” who promises he is sending it to the head of technical expert team to then never hear from him again despite numerous follow up emails. With one of them alerting him to a dangerous safety issue but still ignored!! Lastly I sent a final warning with a weeks notice otherwise I was going to fair trading to still be ignored and never replied to…… just crickets!!! I tried looking for another email address to send it to hoping to find a “head office” one to try instead… to find there isn’t any other email contact available so what’s the point!!!!

So I’m over it and have a draft letter ready for fair trading! STEER CLEAR OF FISHER AND PAYKEL unless you’re happy to just accept a dud if anything goes wrong! Thousands $ down the drain! Photos attached with one last attempt to try to get one of them to work properly again!!

Horrible experience with the product and support. We built new house and installed fisher paykel appliances. Within 2 years the gas stove knobs broke. After sending multiple emails, we finally received the knobs but only 5 when we needed 6. I am chasing them but they won’t respond. I can certainly buy the knobs but quality of their product is… Read more

pathetic. Within 2 years all of them broke. The flame from stove and heating is uneven. I would not recommend anyone to ever install or use fisher paykel products. Their support is literally not there and they are not there to help but to question the customers.

You would hope you never have issues with a product from Fisher and Paykel as they have the worst customer service. Got sent a fridge that was DOA. We were without a fridge for 3 days during school holidays and lost all of our food for a household of 6. 3 months later, multiple phone calls and emails. They expected us to have receipts for all the… Read more

food we bought prior to receiving the faulty fridge. Sent bank statements with purchases from local butcher, still wasn't good enough. In the end I could see it was a waste of time reasoning with them and cut my losses after an extremely disappointing experience. As a "goodwill gesture" they approved $123.00 reimbursement. Will NEVER be buying this brand again and will make sure nobody else in my community does either. Also reported them to ACCC