Disastrous customer service and organisation from start to finish. No idea where goods are, confusion between delivery and sales departments. We sent an item back at the time it was delivered, but they had it as delivered in their system. It took weeks to sort that out. It doesn't help that the retail stores are only an agent as it means dealing… Read more
with F&P direct. I would absolutely never purchase anything of theirs again and won't be recommending in the slightest.
Terrible experience with customer service start to finish, and then unwrap it, and the chimney is badly damaged. This could not be seen with the white film over it, which was extremely difficult to remove. Trying to get onto anyone to get a replacment is near impossible. Sitting on hold, cannot understand the accents, and hung up on if you ask… Read more
them to repeat the question politely. Might be a good product, but we have paid the electrician at least an additional hour for all this bother, and now have to wait to get a new one (IF we can get onto F&P). Do NOT recommend the brand for their customer service.
Customer Service is absolutely dreadful. Sitting on hold for nearly an hour so far as they haven't replied to previous emails I have sent. Ordered the spare part F&P told me to order for my fridge (evaporator fan kit) but when it arrived the plug didn't fit the fridge. I have emailed, and have tried calling, but still sitting on hold and cannot… Read more
get through to anyone to get a refund or exchange it for the right part. I've now been put through to another number after following the AI prompts on their customer service line and gone to the back of the queue again. How can a consumer ever get through to get something fixed? Who has the time to sit on the phone on hold for hours?
Reviews with attachments
We replaced our Miele ovens with Fisher & Paykel ovens and initially loved their size, design and functionality. However, after installation, one oven started making a noise and was unusable. It took some time for a service technician to attend, and we were told the issue was common. After returning from a two-month trip, we began using the oven… Read more
and found the fan made a terrible noise for about 10 minutes, stopped as it reached temperature, then started again later. We’ve now had two service visits for the loud noise, and the problem has taken far too long to resolve.
Based on our experience, I wouldn’t recommend Fisher & Paykel. (I have attached video So you can hear the noise)
I purchased a freestanding cooker that was delivered and installed, only to discover a major defect in the oven. After removing my old unit and installing the Fischer and Paykel one, I was then required to wait for assessment by their small and busy third party agent for inspection to provide approval. Although a refund has now been approved, it… Read more
has not been issued. I was told it would take up to 7 days after receiving THEIR defective unit. I have been told it will only be processed once the defective unit is removed. At this stage, the cooker is still in my home, and their ONLY very busy small third-party agent ( THE OVEN REPAIRMAN) responsible for removal has not provided a SUITABLE fast date essentially wasting an entire week. I’ve been advised the earliest availability is Next Monday, as there is only one technician servicing my area and that he is barely willing to come all the way from his suburb in Packenham. In practical terms, I am left waiting with no control over the process, unable to move forward until this is resolved. By the time removal, refund, and replacement are completed, I will have been without a working oven for close to a month if I'm lucky!. The disruption to my household has been significant, affecting daily life and adding unnecessary stress. The process has been slow, poorly coordinated, and lacking clear communication. Most of the time I've been ignored. My question to FP was WHO will take responsibility for the defective unit leaving the production floor before checking it. Look at the expense, waste of time and incredible disruption to my life on account of this. Care factor has been zero. Who will take responsibility and say- this is not good enough. This family should not have to endure this disgusting defect, horrible service and tardiness to rectify the problem? An absolute nightmare experience with Fisher &Paykel. Stay away from them! F&P have not provided a means to lodge a complaint.
Unbelievable.....NEVER BUY FISHER & PAYKEL. Bought an expense Pump Dryer and Washer Model less than 2 years ago. Last year the Pump Dryer broke down. Called F & P, came and "fixed". Last week the same dryer broke again with exactly the same worrying sounds and symptoms !! SAME ISSUE. (Video). Called F&P "customer service" and booked another… Read more
technician to come out and fix again. They went to the old address !! I had spoken with F&P TWICE and emailed them confirm our new address. Why did I bother !! I got no phone call or text, nothing from technician and an email 4 hours later stating "they missed us at home",..... there were at the old and wrong address !! Having stayed home from work this was extremely annoying and frustrating. Not good enough...no call or anything. Could of rectified issue there and then. New address 2kms up straight road. I called customer service and was told after THEIR mistake I'd have to wait another week !! Argumentative [Name Removed] (customer service manager) said "No, cannot help, sorry"... That was it. Not good enough F&P. Terrible product and absolutely terrible customer service. Steer clear, go elsewhere.
March 2026....Bearing on same F&P pump dryer gone ....truly Unbelievable...for the cost of this machine do not buy. For F&P warranty & customer "service" do not buy. Go elsewhere, purchase a different brand of machine.
June 2026...Motor gone on dryer now ..what a joke. Absolutely disgraceful...!!! And nothing from F&P. Stay away, but another brand.
Disappointed with Customer Support and Product Longevity I purchased this washing machine about a year ago for around $700, expecting it to last at least a few years without issues. However, it has recently started making loud, abnormal noises during the wash cycle. I reached out to customer service hoping for some assistance, only to be told… Read more
that a call-out fee of $349 would apply – nearly half the original purchase price, and more than the machine is even worth now (around $300).
This has left me incredibly frustrated as a customer. For a relatively new appliance to have problems so soon, and for the brand to charge such a steep fee just to assess it, doesn’t reflect well on the product quality or after-sales service. There was no offer of goodwill, no effort to troubleshoot remotely – just a high service fee that makes it hard to justify a repair.
From a customer experience standpoint, this feels like poor value and poor support. I expected more from a brand that markets itself as reliable.
If you’re considering buying this product, I would recommend thinking twice and perhaps looking at other brands that stand behind their products better and offer more reasonable support options.
Dangerous – 90CM Glass Natural Gas Cooktop. bought 2018 and warranty expired in 2020. Started to give smell of gas from the knob in 2021 and started to come fire out of the knob in 2023.Since the warranty has already expired, they didn't want to take it back or repair. However, after showing the video to The Good Guys, they took it as a serious and contacted… Read more
the Fisher Paykel team. Finally they offered a new cooktop and installation for $500.00. Thanks to the Good Guys ([Name Removed] at MacGregor-QLD) and the team of Fisher and Paykel.
Series 7 dishdrawer in 2026 imagine being so rubbish at engineering you manage to make a dish drawer that is 10% bigger and doesn't fit existing cabinets for previous series, but holds 20% less dishes, and manages to reject any shape plate, glass or pot you try to put In it like a broken game of Tetris. Useless wifi feature, the only thing that… Read more
would make it useful is notifying you when the arm jams (which it does alot because the base is not designed to hold dishes). Add to that a double rinse dispenser failure (both drawers) new out the box, this has to be one of F&Ps worst products. Our previous 2007 dish drawers worked perfect for nearly 17 years non stop with minimal repair.
In 2021 I bought a Fisher & Paykel black glass gas cooktop to replace my almost 30 year old enamel one. After less than 4 years of use, the glass chipped on the right hand edge. One would assume it was caused by dropping something heavy on it. If that were the case, the it would have been evident immediately. Then it happened again. My husband… Read more
glued the chips as best he could. Then two weeks ago, a roundish crack appeared in the centre of the top. Could it be thermal shock? Yesterday we bought a replacement stainless steel cooktop by Westinghouse for less than half the price of the F&P. I shall never buy Fisher & Paykel again.
Our 3 year old Fisher and Paykel top load washing machine started making a noise and wasn't washing the clothes properly, leaving some white reside on clothes, to the point some need rewashing. The technician came out, ran a test, didn't tell me what the test result was, then proceeded to pull my machine apart to pull out the drum. I will be… Read more
the first to admit it wasn't pretty, he said it needed a clean. He didn't bring anything with him to clean it, so I was expected to provide the scrubbing brush and spray. He told me that cleaning it would stop the residue issue. He made mention that the fin's on the bottom of the agitator were missing and that that was what would have caused the residue, I told him they had been missing for over 12 months and the residue had only started when the machine made the noise. Whilst reassembling my machine I said "I hope they pay you extra for this" he looked at me and said that it was going to cost me $369. At no point was this discussed with me BEFORE he pulled my machine apart, if he had I would have declined and figured it out myself. He then told me the only fault code that showed was an out of balance code, it's been months since it was out of balance. It still occasionally makes the noise, and here's the kicker, even after cleaning the machine my clothes are still coming out with residue. We use powder and tip it in the centre of the agitator, like the instruction book says. Today I washed 7 items and 3 needed to be rewashed. There customer service is a joke, I won't bother going through the customer care ever again, even though its still under warranty, I will just call someone local. I even filled in the "customer review questionnaire" and ticked 'yes, I wanted to talk to some one about my complaint', I am still waiting, hence I am leaving this review.
Do not purchase 8kg Top Loader WL8058G1, always been pleased with my previous FP washing machines, but I feel that they are selling knowingly that theses machines are very poor performers.Have tried everything to stop the scrud appearing on my washing. Hot and warm washes, no fabric softener, cut back on detergent, used designated wash cycles left a doughnut shaped section when placing cloths in the washer. It should be easier than this. Show details
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Requested a service in 2026 on a 2020 washing machine that was noisy at high spin speeds. The service technician did not correctly diagnose the cause of the noise and provided an expensive quote for unrelated pump and suspension parts that were not cost-effective to replace, which I declined. Within a couple of weeks of the service call, spin mode… Read more
stopped completely. By simply removing the agitator, I then found that screws securing the bowl spline drive had failed, evidently failing progressively over time rather than all at once. Upon replacing the screws myself, the machine is now working properly again. The $220 service call fee was therefore a waste of money. I tried complaining to F&P but would have incurred another $220 fee for them to look at it again.
F&P service used to be better than this when it was a New Zealand company, and given the poorer quality of newer models since the Haier China takeover, it really does need to be better. That's no longer an issue for me however, because after being a devout customer for decades, I have now changed brands.
Fisher and Paykel Doesn't stand behind their products and they are junk! We purchased the Dual Fuel 48" range with Griddle in 2022 and it has broken down and been unusable on 3 separate occasions for weeks at a time. We replaced the board 2 years ago to the tune of $1000 and it already needs to be replaced again. After contacting Fisher Paykel… Read more
multiple times, they do nothing to stand by their product, and will not even send us a new board even though we have had this same problem multiple times. I will have to again spend $1200 to replace the board in order to have a usable oven. I do not expect to have these kinds of problems after spending over 10k on an appliance. Customer service told me that even though I had this same problem on 3 separate occasions, since the last board is over 2 years old--it is out of warranty. So, rather than fix whatever issue, they are having with their boards, I can expect to pay $1k every couple of years to replace the board? They clearly do not care about their customers and I will never purchase another product from them.
My main complaint is the obscene amount of money they charge for a call out fee (to diagnose a fault that took about one minute to diagnose). Yes I know the machine is old but $239 for the technician to press a few buttons on the dishwasher and then tell me he can fix the machine for $610 or otherwise pay the $239 fee for him to look at the… Read more
machine for a minute. A war in the Middle East and they jack up the call out fee by $20. Talk about price gouging!
- +2
New Coffee Machine Series 9/EB60DSX1 never used was never correctly installed as it consistently states to insert water outlet circulate system but doesn't matter who we contact from factory and manufacturer they cannot give us a proper response to getting the machine to work. Purchasing additional components that doesn't even have anything to do with getting the machine functional.
- +6
Purchased this Fisher and Paykel model LW085 (basic 5kg) in october 1997, and was lightly used by me for the first 12 years and then it was handed down to a family member. This is a New Zealand manufactured machine, and I am glad to say that it is still functional after some 28 years! These SmartDrive motors switches the motor back and forth… Read more
using electronics and sensors, so no belts or gears, usually the controlling circuit boards die before the motor, but in this case the controller has held up.
Appearance wise, the sheet metal body itself has held up well, some rust on the bottom folded ledge but no rust visible from the front, the bottom base cover plate has rusted around the edges due mostly to catching water dripping down the cabinet sides I guess. The Power and Pause buttons have worn through the plastic membrane layer but they still work.
The first item to fail was the lid open detection switch which was replaced in 2012, and at 15 years old then, most people would have junked it, as replacing that switch required a fair amount of disassembly of the top control panel. Today I have had to replace the drain pump as it was leaving an ever larger puddle of water on the floor when in operation.
Replacing the pump is fairly straight forward, remove the baseplate cover, detach the 2 wires, release the lock ring and twist off. A new replacement pump runs to NZ$80-$100, so It was not economic to purchase a new pump, but I found a used pump for cheap, and the job cost was less than an hour of my time. Have since washed 2 loads of dirty overalls and its still washing good, so if can last for another year or 2, it will be a geriatric 30 year old. So there we have it, needing just 2 replacement parts for maintenance, longevity has exceeded my expectations, I can heartily recommend this line of Fisher and Paykel top load washing machines.
Latest follow-ups
**One-star review: Faulty six-month-old dryer and appalling complaint handling** My Haier HDV70AWW1 dryer was only approximately six months old when it began making an extremely loud noise and producing a strong burning smell. I immediately stopped… Read more
using and unplugged it because I was concerned about its safety.
Two technicians attended my home, requiring me to take time away from work on both occasions. Neither visit repaired the dryer, and an additional fault was identified during the second visit. I have now been without a safe and functioning dryer for more than two weeks and have incurred ongoing laundromat and travel expenses.
The handling of my complaint by Fisher & Paykel/Haier has been extremely disappointing. I have sent six emails over five days, participated in multiple live chats and repeatedly been promised escalation and contact. Those promises were not fulfilled. During the latest chat, I was again told to email information I had already emailed numerous times. The representative then closed the chat before answering when I would receive a response.
I have now received an unexplained payment-portal email that does not specify the payment amount or address my separate compensation claim. I have asked for written confirmation that any appliance refund will not be treated as full and final settlement or used to close my entire complaint.
My claims for laundromat costs, travel expenses, work-related losses and consideration of compensation for the prolonged inconvenience remain unresolved. I will not accept another Haier appliance after this experience.
This has involved repeated failed repairs, ignored correspondence, broken promises and inadequate complaint handling. I am now escalating the matter externally. I will update this review if Fisher & Paykel/Haier provides a complete and reasonable resolution.
Follow-up · Update to answer the most common questions: How much was the refund? They approved $482 for the dryer and $137.76 for laundromat costs. They refused to cover the additional laundromat expenses caused by their delays and poor handling. What was the resolution? It took a month to arrange a refund and collection. I had to take three days off work… Read more
Avoid at all costnn – Moved into a new apartment with all Fisher & Paykel/ Haier appliances in August ‘23. Oven is at least 10% out on set temperature. Impossible to check on all shelves when cooking because clear glass in door is too small, door must be opened to check… Read more
food. Induction cook top also appears to be miscalibrated and turns off if pot handle aren’t precisely lined up. Haier central AC unit so noisy neighbour complains. Numerous service calls, after tightening all screws with no improvement - the response was ‘Haier do that’ . 2 drawer dishwasher also very noisy. I have had an olderF&P disher washer before company was sold which was perfectly silent. Fridge and washer and dryer OK - so far. I would never recommend this company. The standard is now woeful. Avoid.
Follow-up · 3+ years later and the list of issues with Fisher & Paykel just keeps growing. Repeated service calls for faulty appliances - Even when parts are replaced the new part develops the same or more problems. Unless you enjoy repeated calls to customer service just do yourself a favour and avoid Fisher & Paykel.
Very disappointing. I've owned a Fisher & Paykel top loader previously and had no issues, so this time I purchased a front loader. Within the first month, I had a problem with the sensor board. The machine showed 8 minutes remaining for the cycle… Read more
to finish for almost 10 minutes. I had someone look at it as it was under warranty and was told there is nothing wrong with the machine, so I've just dealt with it.
Now, just three years later, when the machine is in the spin cycle it moves significantly and starts to swivel. You have to see it to believe it. As it's out of warranty I would need to pay someone to look at it - not worth it.
For a washing machine that is only three years old, I don't believe these issues should be occurring. I am very disappointed and from this I would not be purchasing another F&P in the future nor would I recommend.
Follow-up · The sound is still significantly loud when spinning and yes my machine still moves significantly.
Positive reviews
Home visit by service technician to fault find flooding dishwasher Quick analysis determined drain pump malfunction, removed pump and found indeterminable foreign matter in pump body, replaced pump , fully tested and reinstalled, 45 minutes, exceptional service from David from Anna Bay NSW
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The delivery guy Steve was an absolute treasure. Very considerate, respectful and went above and beyond to ensure my dryer was installed correctly. Thank you, Steve.
Follow-up · The installation was seamless, the delivery was on time and the dryer works just beautifully. So happy!
As an appliances store manager in the past, I have interacted with all the big brands. F&P always stood out an one of the top notch companies to deal with. As a New Zealander I always purchased F&P appliances. Pricey, but worth every cent, being reliable and a real benefit to every home. We had a product to fail miserably (Haier brand).… Read more
Unfortunately it could not be fixed. The issue was sorted in a day. Massive respect to the whole team, and the company.
I dealt with Velma and Raymond at F&P customer support in Australia. They were amazing in one word. Kind, patient and understanding. Real credit to the company. I felt obliged to drop some feedback about the whole process, and give credit where it is due.
Kind regards, Ivan
Negative reviews
In April 2024 I had my kitchen renovated. I choose all Fisher & Paykel products for the extractor, gas hob, dishwasher and oven. Since then I have had to have the extractor fixed, order new knobs for the hob as the plastic fittings broke, get someone to look at the dishwasher because the opening device is now broken (and I am waiting for a part… Read more
for this to be fixed) and now the clock on my oven is broken. So that is four out of the four items I bought that have broken. This is quite shameful.
I ordered three products (oven, cooktop, and range hood) in April, with a scheduled delivery date of late September. Nine emails confirmed the full delivery up to the business day beforehand - only two arrived and one was now out of stock (range hood). No reason was initially given and I had to spend hours calling and trying to find out where the… Read more
range hood was. I eventually received it three weeks later, after my kitchen had been finished. The products appear to be high quality, but communication and service were terrible. If you want a high-quality product, love stress and poor communication, this is the brand for you. If you want good communication, a stress-free and timely process, maybe not. Would I order from them again? No. Separate note, the delivery driver who delivered my range hood was great.
I bought an over $2000 F&P fridge. The quality is so bad. It broke down after 2 years. The copper pipe is broken and leaking. The after-sales service is terrible. Someone came to check the fridge, but they could not diagnose the cause or provide a quote. It cost me $250. They have to take it away for further inspection and a quote. Said it might cost another $800 for delivery and parts.
Recent reviews
We bought all Fisher & Paykel appliances when we put in a new kitchen in 2021. They all rusted very quickly and some of the steel panels were replaced. The dishwasher hoses went hard and disintegrated at the 5 year mark. Something Fisher & Paykel dishwashers are known for, apparently. Bought a new Haier (same company) which was faulty from day 1… Read more
with water not heated at all. No parts are available. The warranty repair company requested a replacement. After several weeks, neither the repair company, the store I bought it from or I, has heard a word from Fisher & Paykel. My emails and messages have gone unanswered. Their online messaging service is unstaffed. And I've had no success getting through on the phone. I will avoid ever buying anything from this company again. Not good quality in my experience and appalling service. If it gets to the 4 week mark with no communication, I'll take it to the Office of Fair Trading.
Will never ever buy this brand , hard to get a technician had to wait six weeks and the dishwasher which was only three years old needed a new motor which would cost the equivalent of buying the same dishwasher brand new, the technician told be that the newer same model version had a different motor because they realized the motor was braking down So even with this information they would not fixed it at a lesser cost
I would like to provide some very disappointing feedback regarding my Fisher & Paykel washing machine. For a modern washing machine, I find the technology and user interface extremely outdated and unnecessarily frustrating to use. The machine simply does not feel user-friendly, especially compared with appliances from other major international… Read more
brands.
One issue that particularly frustrates me is the Delayed Start function. After I select my washing cycle and set up everything I want, including Auto Dose fabric softener, activating Delayed Start can cancel/reset the Auto Dose fabric softener setting.
I honestly cannot understand the logic behind this design.
If I have already selected my preferred cycle and options, choosing a delayed start time should simply delay when the machine starts. It should not change or cancel settings that I have already selected.
This is basic user-interface design, and for a washing machine sold at this price point in 2026, I find it extremely disappointing.
Experiences like this also make me understand why Fisher & Paykel appears to have such a strong presence in the Australian market. Australian consumers often have a much more limited range of advanced home appliances available to choose from compared with major Asian and European markets.
In a highly competitive Asian or European market, where consumers have access to a much wider range of technologically advanced and genuinely user-friendly appliances, I find it difficult to believe that a product with this level of software and user-interface design would remain competitive.
Quite frankly, if this product had to compete directly with the latest appliances available in major Asian or European cities, I believe consumers would struggle to see why they should choose it at all. The technology feels so outdated that, figuratively speaking, even sending it to landfill would feel like an unnecessary waste of space.
If Australian consumers had access to the same breadth of advanced appliance choices available overseas, I personally would not have chosen this product.
The overall experience makes the technology feel years behind competing appliances available overseas, and I expected considerably better from a well-known brand such as Fisher & Paykel.
Please pass this feedback to your product development and software team. I strongly suggest reviewing the Delayed Start and Auto Dose interaction, because the current behaviour is unintuitive, inconvenient, and makes what should be a very simple function unnecessarily frustrating experience
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