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Fisher & Paykel 628L Side by Side

Fisher & Paykel 628L Side by Side Questions & Answers

RX628DX1 (Stainless Steel), RX628DW1 (White)
3.1 from 48 reviews · View Statistics

6 questions from our users

mary53

mary53asked

628L Side by Side

Hi just asking what is the best temperature setting for the freezer.Kind regards

1 answer
mary53
mary53

Hi just asking what is the best temperature setting for the freezer section kind regards.

Julie

Julieasked

628L Side by Side RX628DX1 (Stainless Steel)

I have just purchased this fridge, i am quite concerned now reading all above.
Do you think i should change it for another make and model?

No answers
Zee

Zeeasked

628L Side by Side RX628DX1 (Stainless Steel)

am looking forward to buying this fridge, but i am afraid it still has the freezer problem, should i go for it or should i look for something else? thanks

1 answer
D.L
D.L

If you believe a technician has already gone out and fixed this and the other problems in all of these fridges which have been sitting in boxes in various warehouses....
Or perhaps in the factory the problem has filtered back and Harry Potter has fixed it.
I believe they wait for the client to ring them with the problem. That's why my 3 month old fridge is sitting idle and unplugged. Awaiting my second visit from an under-resourced technician system. Self employed and I don't work from home. $$$ Thanks Fisher Paykel. What a pretty but perfect piece of polished turd this fridge is.

CGS

CGSasked

628L Side by Side RX628DX1 (Stainless Steel)

Has this model been designed so the slide out drawers hit the door even when it is fully open (hopefully not!) or does this main my door is not opening as far as it should?

2 answers
Fisher & Paykel
Rudi K.Fisher & Paykel

It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.

If you would like to arrange a technician to attend to your refrigerator, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.

Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service

If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.

Chrissy LoRicco
Chrissy LoRicco

We just bought this fridge yesterday. We too cant open the crisper draws fully as it hits the fridge door even when fully opened.

yimcairo

yimcairoasked

628L Side by Side RX628DW1 (White)

Does anyone know if the icing up problem has been resolved? Thanks

3 answers
Touchwood
Touchwood

I have replaced the unit.so no more contact with F&P

Dianje
Dianje

It appears to be a 'first lot out of the factory' issue that they discovered and sorted out. I have had mine replaced (March 2016) and it runs perfectly. I would have no concerns purchasing this model today.

yimcairo
yimcairo

Good to hear, thanks

Shaye

Shayeasked

628L Side by Side RX628DW1 (White)

I'm looking at getting a side by side. R, do you have an update of how your replacement fridge is going?

2 answers
Rachael M
Rachael M

our new fridge started building up with ice straight away so i have left that second from top shelf half empty and it seems to keep it at bay. its not getting out of control but it is still an issue. i probably wouldnt recommend getting this fridge untimely they iron out these issues. if you do get it make sure you get extra warranty!

Shaye
Shaye

Thanks for your response. I hope you are able to get it sorted out with F&P though!

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