Easy to use and good long term service
We have had this top loading machine for nearly 10 years after we donated to our son when he moved out another long term washing machine...a Hoover. We've always have had and used top loaders so naturally bought another top loader. On average we wash our clothes 2 times a week and have found this machine as easy to use as our old one...chuck the clothes in, put detergent into the centre hollow thing, usually powder concentrate and always a cold water wash cycle. The other wash cycle we use for pillows, sleeping bags and bulky stuff is the ...duvet doona cycle. Never have had any problems or failure...but one annoying thing is that because of the very high spin drying speed, unbalanced loads are common and can be annoying for that load once in a while that takes several adjustments to get right before you can finish the wash. This machine was about the average price at the time we bought it new, has served us well, has been easy to use, washes well in cold water and there are a good range of wash options and custom settings if you can be bothered. So for longevity, performance, reliability...we are happy.
Purchased Model WA8060P1 and have no end of problems.After the warranty ran out we had to have the logic board replaced and then six months later water starts leaking from the bottom of the appliance
We always thought Fisher Paykel was a name that could be trusted and on reflection that was a myth.
Will never go anywhere near this companies products ever again,BE WARNED from the reviews their products are not worth the exorbitant prices they charge.
Love it still after 3yrs
Many cycles. Tried all and extremely satisfied. Delicate cycle very good for a top loader. Cycle times accurate and love that I can spin one item of clothing and does not go out of balance. Use it regularly and it hasn't missed a beat. Also has a good fast spin. Love it.
It just works
washes well, is mostly quiet in operation and though sceptical about full auto it does a good job in selecting fabrics, spin speed and wash action. Powder through the top is easy and never found anything undissolved. You can set how you like or just press start, now been running for 3 years including a move out of Sydney.
Bought for my mother
For the price it is a good machine. My mother wanted it because it had an agitator. She used to have an old washing machine and she had read up about how when it doesn't have an agitator it does not wash your clothes as good. She also needed a top loader as she cannot bend down.
This model was a good size. Not too big and when it is just her she can put it on the short cycle. It was simple to hook up and the controls are simple to use. It is average when it comes to noise. No noisier then mine that I have at home.
So far no complaints.
It makes my life easy. I like it!
I like a washing machine with an agitator compared to the one without. I set and forget this model so I really like it.I don't have to keep changing the settings. It has a timer so I know when the wash is going to finish. It has a pause button in case you need to add more clothes.The only thing I don't like is, it doesn't collect the lint or it doesn't have a lint bag so sometimes the lint are left on the clothes specially the blacks. Overall, I am very happy with it coz it makes my life easy.
Such a bad experience
I had the previous Fisher and Paykel Fabricsmart washing machine for 15 years. It was awesome. When it died, I replaced it with the latest version of the same model. That was a mistake. The new one constantly goes out of balance, it leaves white residue on everything, and the absolute worst bit, at only 2.5 years old the agitator fins have snapped! This meant that it put holes in my clothes! I rang Fisher and Paykel to request they fix the agitator fins, and they told me the machine is out of warranty so I would have to pay to get it fixe...d! I pointed out that under the Australian Consumer Law goods have to be of an acceptable quality and durability, and if they fail outside of the warranty period the manufacturer is still obligated to repair the issue if it is reasonable to expect that the goods would last for that amount of time. I asked them if they thought it was reasonable that an $809 washing machine would fail after 2.5 years. They said yes! They also said that the consumer law did not matter to them, and they are bound by internal processes, not the law. So... now I'm deciding whether to just ditch the thing and replace it with another brand, or whether I go to my local office of fair trading and spend the time and effort to fight them. Please be very wary when dealing with this company. Anyone who considers themselves not subject to the laws of the country they are trading in is a matter of concern.
Computer died after 3 years, just out of warranty
Worked okay for 3 years. Then the computer died. Terrible. Never buy another Fisher Paykel product again. I Rang the call centre. Service fee will be about $150 and the new computer part over $100. Not sure it's worth having it fixed as high probability of something else failing after. Lousy quality product.
Never a problem
Had this unit over 15 years. Never had any technical or mechanical problems. Auto water sensor has been a bit finicky on occasion and rethinks itself a few times, but that is all we could say about it in a negative aspect. The purchase date provided is an approximation only.
Excellent Machine 14 years of trouble free use
This was the 3rd Fisher and Paykel top loader we have had in the past 30 years and because they have been so good we are just about to upgrade to a new one.
But we have discovered that they now make 3 models of the 10KG capacity and there is not a lot of difference between them for the $600 price tag difference so it seems like a marketing exercise rather than to provide a better quality product, particularly as the reviews for the most expensive model are far worse than the cheaper model.
What has come to light by reading all the reviews...
NOT HAPPY JAN!!!!!!! !!?
We have been very happy and loyal Fisher and Paykel users since our twenties (now 70's) and regrettably have to say we are not happy with your call centre. After using a front loader in our caravan for nearly four years, we were delighted to purchase a new top loader when we moved back into a house again in January. We chose our washing machine based on the following criteria ... the FIsher and Paykel brand, the faster wash cycle with it being a top loader, the value for money (price)! Not minding it being a run out model soon to be discont...inued, the helpfulness of the salesman at Harvey Normans compared to the disinterested almost rude salesman at The Good Guys ... we wanted a quick, quiet machine which did a good wash. FIrst issue was when being installed out of the never before opened and non damaged box, was that there was a dent on the top side which is able to seen over the level of the tub beside it. This dent caused one of the hoses to jam so we needed to have a serviceman call to set it going. he indicated that the machine should have been exchanged but that was not possible due to it being the last for sale in the shop. He said that we should be due some compensation, so subsequently we emailed the service centre, receiving the automatic reply stating that we would receive a phone call from customer care in the next 24 to 48 hours ... some 4 weeks later we still hadn't received a call, so emailed a second time, copying the original email. It would now be more than two weeks since we received the second perfunctory reply saying we would receive a call from the call centre in 24 - 48 hrs ... no call. In the meantime we experienced difficulty getting the machine to do a spin only after hand washing some clothes. Our main issue other than the call centre, is the unfriendly logic of the model. To avoid necessitating a second service call, we called the call centre ... the girl on the phone assured us that we were doing everything right, therefore she and we concluded that it must be therefore a faulty machine. A serviceman called who understood the complex logic and showed us what to do ... the machine was not faulty at all. He also stated (as did the first technician) that we should be compensated for the dent on the side, and he is happy to verify the damage, having sited it first hand. We would have expected at least $100 discount had we purchased the washing machine out of the box, therefore having seen the dent before purchase. In summary, we are happy with Fisher and Paykel for over 50 years ... we like the machine for its speed and quietness and the way it does a good wash (the only issue we see is the logic of the machine being not easy to follow) extremely happy with the professionalism and helpfulness of the servicemen/technicians ... but the Call Centre has a lot to answer for!!! Can someone please get back to us and sort the dent issue for us ... thank you. SIncerely ... Nic
Power cut on spin cycle and now it's dead!
The worst machine. Few months ago the machine kept saying 'power cut' when it got to the spin cycle in rinse 1. It would restart 10 seconds later for 1 minute then power cut again. Had a technician come in and said something had gone and needed a new part. $125 for the part, another $125 for the technician to come in. It's been 1 month and he still hasn't come in to fix as the part was back ordered.
Today, the machine DIED during a cycle. It won't turn on. I'm fed up with this machine, especially when we pay $1500!
Have to get another tec...
After 3 years the Washing Machine is not working -
At least 10 times our machine has stopped. When it gets to a spin cycle we get a message on LCD power cut,turn power off & on says restart in 10 seconds than stops after 5seconds.The power point is fine all other appliances are working perfectly. Fisher & Paykel produces rubbish products, I am very disappointed.
Quality Machine; Very Efficient and Clever.
So quiet and easy to use. Most cycles are under 50 minutes. Clothes are clean, no lint, no tangles, and using the 1100 Spin Cycle clothes are almost dry. ECO is great for those on water restrictions or not using fabric softener. Delay start is best to capitalize off peak night electricity. Clever, the first 8 minutes of the wash cycle, water and detergent are mixed then sprayed over the clothes. The barrel is filled to set level after that time. Note; Detergent must be poured into the centre of the agitator. Tip: To soak clothes longer than the...maximum 2 hours just turn the machine off at the wall or the machine will auto drain. I manually set the water level based on the agitators 5 levels; the auto fill is a bit too conservative. The machine doesn’t have cycle advance which I miss, as changing any setting other than the water level will completely restart the cycle. Rinse cycle is a short wash then rinse of about 30minutes. Design by Kiwi’s in mid 2015 and built in Thailand (WA8060P1). This machine is quality right out of the box and the user guide should be read. Purchased May 2016. No Problems thus far. Replaced Simpson 756 Encore 7.5kg, 16 years old, noisy, 15% bigger barrel, water and power hungry. .
I've had this for 2 years now & works fine so far without a single problem. Does a pretty good job with clean clothes but can be noisy some times. I like the feature that automatically works out how much water to fill up to help keep water consumption down but still not sure how accurate it is.
Updated Dec 6...I had a minor problem just outside F&P warranty but fortunately had an extended warranty through Appliances Online. Very quick & easy process & had F&P service contact me next day to arrange on site repair within 3 days. F&P Rep was ...
It's okay but the options are so awkward to adjust so quite often people will just get confused and press power and start meaning that they will often get a cold wash with an Auto Sensing water level when they might not want it so stupid. Its alright if you want to always use an auto water level.
A pain to wash with.
We bought this machine 5 or so years ago after the salesman highly recommended it. Although it has never broken down it is a pain to use. The clothes come out so badly covered in lint there is excess dust everywhere even when you shake them out before and after hanging out. Which them creates excess dust in my children's rooms. So I would not recommend to anyone who has an allergy or children's with allergies. The clothes don't ever feel clean after they have been washed. You can't put anything in it that is heavy because it constantly goes of ...balance. Winter is the worst because if I put even just one of my husbands jumpers in it goes of balance and you have to fiddle with it to work. Doesn't spin if I put the bath mats in. And wouldn't spin with my sons single quilt in it. I had to take it to the laundromat to wash. My husband's work clothes never come clean either. It doesn't get any marks or stains out of clothes so you have to soak a lot of stuff beforehand. I really wouldn't recommend it. Especially not to families. Started of okay and has gotten progressively worse over the years. Just replaced it with a front loader.
Quiet and great washing machine
Have had this washing machine for a few years. The stand out feature is its quietness and also a range of cool modes such as Eco power mode and duvet mode. It also senses the amount of water and the type of fabric so quite handy. No problems so far. Clothes come out clean however there may be some residue left on it depending on how dirty your clothes are. There is also the option to rinse the machine on its own but I found that to be a waste of water and energy as it doesn't do much.
Washes clothes well with no lint left on clothes. Spin cycle is very good, clothes come out nearly dry. Doesn't tangle or rip clothes. Quick and efficient, I have a family of 4, and wash most days and I find the 8kg is just right. I have used this machine since the start of January 2016. The only bad thing I found was the auto water fill does not fill the right amount in the tub, so I manually use med or high water level depending on the amount of clothes to be washed and this solves the problem without a hassle. I would recommend this machine.
Didn't work from day 1
went to use the machine the first time, dial would only go to regular. Other options wouldn't work properly either.
Technician came and ordered part. He returned to fix the machine three weeks later. Machine worked for a day. Again dial wouldn't work. Technician returned. Needs a tech expert to come and put another part in. That was two weeks ago have not been able to get a date for the repair and we are without a working washing machine.
Questions & Answers
Hello I have had my Fisher & Paykel iw812 machine 17 years has been absolutely brillant. Just recently water has been dripping from the water inlet valve inside the machine.
Do I need to organise a service person to attend and can this be fixed.
Error code 105. Says its a comms error. How to reset codes?
Had this washine machine for 8 years, getting message saying "POWER CUT" - restarting in 10 seconds. Any ideas on how to resolve this ?
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