FlexiRent
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Aka Flexicommercial STAY CLEAR!
What an absolute nightmare. To obtain any information about your loan or any documents if you can contact them at all (ghost company) you will come across rude arrogant staff who can give you no answers. Sky High payout figures on commercial vehicle loans
Absolutely avoid at all costs!
Stay clear, no matter how nice it looks
There's a review I have written about FlexiRent few months ago, check my profile for the previous review.
This review is post end-of agreement arrangement. Almost two months ago, prior to my agreement ending, FlexiRent sent me an email saying that should I wish to buy my product (ended up paying an extra $700 through FlexiRent, which is fine, I had accepted that), but when they claim that you can make them an offer to purchase, is just a scam. Because in all cases they will refuse your offer, so they can offer their own price. That is, if yo
... Read moreu had the chance to make them an offer, because you will receive an email before you having the chance to offer them anything. This is from the agreement: “12.4. Offer to purchase Make us an offer to purchase the Goods. If we accept your offer to purchase, you will own the Goods. GST will apply to the purchase price. However, we do have the right to reject your offer.” In my case, they had wanted, and I quote from the email: "Offer to Purchase1 - If you would like to own the existing goods, we would be pleased to negotiate a sale price with you. We estimate that the sale price of the existing goods would be approximately $1,117.60 at the end of term. You will also need to pay any outstanding monthly rental payments or arrears".
Rip off. BEWARE!
My son is still getting autobilled despite the contract being well expired. No way to contact the company as they don’t exist.
Dishonest contract
I paid double-up time and covered for 3 extra years after end of original contract for accidental loss, damage, etc
Theyre refusing to honour my repairs before my lease expires 18/06/22.
Contract shortened from September 2022.
I spoke to them 4 times this morning
Sneaky manager said I am no longer covered. Read the email luv
Hi Gabriella,
Thanks for raising this. Please check the email our team has sent you. Looking forward to hearing from you.
... Read more Regards, Flexirent TeamRubbish. You get me to fill out a manual request form for repair so as to get in before the date your email stated. Which you shortened by 3 months.
Now I received another email stating that you have
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This is a scam
This is a crap company..don't recommend for any reason. I have very bad experience with this company. still I'm paying for my laptop, it valued only $2700 I have already paid more than $6000 ..
Hi Maddy,
Thank you for giving us the opportunity to know your experience and to assist you further. Please send your full name and mobile number to review@humm-group.com. We look forward to speakin
... Read moreg with you so we can address any further queries you have.
Flexirent is a criminal scam Don’t use them!!
I bought a laptop from Harvey Norman 3 years ago. We reached the end of the contract set up the final balloon payment and sent inthe laptop to repair a cracked screen. Flexirent have refused to fix the screen and ALSO refused to return the laptop as is, that we fully paid for and own, saying they are releasing us from the contract!!!!! This is absolutely criminal behavior and a complete scam. We had the money to buy it outright originally but got talked into the lease as “insurance”. We’ve paid almost double the original cost!! and have nothing!!! We will definitely take this further!!
Hi there,
Thank you for making us aware of how you feel about your experience. We would like to be able to discuss this further and hopefully resolve your concern, If you could, please send your full name and mobile number to Review@humm-group.com
... Read more Regards, Flexirent TeamI tried emailing my full name and mobile number to the email address listed above as instructed and it was rejected. Furthermore, since writing this review the laptop has now been returned, however i
... Read moret no longer powers up. From just having a cracked screen which we could have got replaced ourselves it now doesn't power up at all. This is not the machine that we paid for and sent in to have its screen repaired!!!!!
Poor communication
Over 10yrs of contracts and not one payment summary I've had 1 email in 3yrs so when my contract ended nothing was mentioned.
You think with paying over $9k for a $5k purchase I would be the perfect customer but instead have checked finding multiple payments still coming from my acc over $340 several months after term.
This has to be illegal
Hi Chris,
Thank you for your comments and for giving us the opportunity to know your experience. We want to speak to you further and hopefully find ways to make your experience better. Please send y
... Read moreour full name, email address, and mobile number to review@humm-group.com
Shocking employer also
I won an unfair dismissal against the company as the team leader I was forced to work under advocated poor business ethics and "push" marketing! Deal with FlexiRent a your peril!
Not so bad if you communicate
I had a gripe with the original Lisa agreement I had with Harvey Norman for a laptop. The agreement got changed when Flexirent took over.
I ended up paying over the original purchase price but came to an amicable agreement to end the contract after term. Customer Service were very good and kept in touch over progress in resolving my gripe.
Find out how FlexiRent compares to other Buy Now, Pay Later Services
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Nothing but a scam
Purchased an iPhone and iPad in 2019 from Harvey Norman was never told it was a lease company, monthly direct debits started to triple and now a balloon payment what a joke! iPad has a smashed screen and can’t even be used. The ACCC really need to look into this
Hi Meaganandrea,
Our sincerest apologies for the experience you had. We'd like to speak with you further to help remedy the situation. We'd like to find out more about your experience and see if we c
... Read morean help. Please send your full name and mobile number to review@humm-group.comMeagan Black 0422239245
Hi Megan, thanks for giving us the details. We'll look into this and we will be contacting you as soon as possible.
Regards,
Flexirent Team
No finalization of contract
Had a 2yr contract with [Name Removed] and still getting payments taken out after contract finished, they at no point have ever contacted me to finalize the account and I don’t know how seems they appear not to exist anymore
Hi GMB,
Thank you for your comments. We're sorry to hear about your experience. We would love to hear more about it. Please contact us on the details below together with your full name and mobile number so we can look in to this further for you.
... Read more Review@humm-group.com Regards, Flexirent Team
ripoff scam
with 6 months to go on our lease we sent in 1 of the laptops we leased for repair of a hinge only to be told they are ending our lease and not returning the laptop and it was in the terms and conditions (hidden way in the back) as it was not viable to repair, total scam and ripoff, would never deal with these crooks again
Hi John,
Thanks for raising this.
... Read more As agreed previously, we sent you the laptop and we waived remaining payments and the claim fee. The consignment number for shipping was sent in a separate email. Please advise urgently if you haven’t received it so we can investigate with the delivery company. Flexirent TeamFind out how FlexiRent compares to other Buy Now, Pay Later Services
Know better, choose better.
Very unprofessional, unorganised, most horrible customer service.
I 100% do not recommend opening a contract with flexirent as they are very poor and careless when it comes to the customers needs. Nothing was ever taken into consideration from our end. I recently closed my contract with Flexirent last year on or about 25 August 2020 to settle a last payment from one of their team members who had finalised it with us deliberately over the phone. A year later they contacted me numerous of times chasing for another payment and then realise it was their own confusion to which payment was already paid in full. Beyond devastated with what kind of service Flexi rent has to deliver. Shocking.
Hi Aram,
Thank you for your comments. We're sorry to hear about your experience. Please contact us on the details below so we can look in to this further for you.
... Read more Review@humm-group.com Flexirent Team
This company is a total rip-off
Regardless of the operating names you keep changing from Flexirent to Lisa and now the operations are discontinued. A new one is birth called Humm. I still believe your company is a big scam and rip off deceiving people into financial debt.
I bought a laptop in 2017 from Harvey Norman and I had my full cash which I opted to pay with then the sales assistant convinced on why I should go for flexirent because it's a finance lease and I have the option of saving myself the expenses and get covered for insurance and stuff. He won and I was happy t
... Read moreo pay 40% more for the laptop to be spread over 3 years. The laptop had issues earlier this year and I returned it back to Harvey norman using my product warranty that I paid for and got it replaced with another one. I still kept paying my monthly installment to your company and all of a sudden I am getting an email that my rental agreement is about to expire and I do not own the laptop after 3 years??? What kind if scam is this? Why do I have to pay again to own the laptop I have already paid over 40% for. I have even returned the initial laptop and only got a new one because of my product warranty. This is really terrible and manipulative.Hi Blessing,
Thank you for making us aware of how you feel about your experience. We would like to be able to discuss this further and hopefully resolve your concern. If you could, please send your
... Read morefull name and mobile number to review@humm-group.com. We will look into this for you.
Scam! You go in thinking you are buying but you are not!
I purchased a laptop, television and surround sound bar 5 years ago. I was told by JBHIFI that I was buying the products. It wasn't until I saw the name of the company in an email that I was concerned this was not the case as it was called flexi"rent". I ended up paying $10,000 for products worth $4,000. Then at the end of lease they had the nerve to tell me that a 5 year old laptop would be worth $300!! Laptops are obsolete after 2 years! I found them to be completely irregular with payments. Constantly putting me into financial distress by ta
... Read moreking payments out when it wasn't supposed to. It was originally supposed to be fortnightly. Some fortnight's they did no payments then next week they would do it twice in a fortnight. This has been one of the worst experiences of my life and I emplore people to please please please think twice before signing with them. It is a scam. They say you are buying something then at the end of your contract they want to take your products back. Oh also. If you have signed with them, please keep an eye on your account. I was 2 payments in credit, then funnily on the day they finalised it. That credit was gone.H there,
Thank you for giving us the opportunity to know your experience and to assist you further. We can be reached via the details below. We look forward to speaking with you so we can address any further queries you have.
... Read more Review@humm-group.com Regards, Flexirent TeamQuestions & Answers
Can you please tell me if I have any outstanding accounts and the payout figures please
Sonya maree lester
sm.lester@hotmail.com
The email I’ve tried to send it to is telling me it’s blocked
Thanks
Hi Sonya,
Thanks for contacting us, please send your full name and mobile number to review@humm-group.com. We'll look into this for you.
Regards,
Flexirent Team
Having paid $110 to lodge an issue and because I was given the wrong information on the phone I'm sent a new link to lodge the issue again and expected to pay another $110! Now instead of 48 hours to assess the issue, it's 5 days to attend the email. I want to know how to sort this issue?
Hi Maree,
Thank you for your comments. We're sorry to hear about your experience. We would love to hear more about it. Please contact us on the details below so we can look in to this further for you.
Flexirent Team
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Hi there,
Thank you for raising this. We'd be happy to have a look into this.
... Read more Please send your full name, email address, and mobile number to Review@humm-group.com. Regards, Flexirent Team