FlexiRent

Aka Flexicommercial STAY CLEAR! – What an absolute nightmare. To obtain any information about your loan or any documents if you can contact them at all (ghost company) you will come across rude arrogant staff who can give you no answers. Sky High payout figures on commercial vehicle loans Absolutely avoid at all costs! Show details

Stay clear, no matter how nice it looks – There's a review I have written about FlexiRent few months ago, check my profile for the previous review. This review is post end-of agreement arrangement. Almost two months ago, prior to my agreement ending, FlexiRent sent me an email saying that should I wish to buy my product (ended up paying an extra $700 through FlexiRent, which is fine, I… Read more

had accepted that), but when they claim that you can make them an offer to purchase, is just a scam. Because in all cases they will refuse your offer, so they can offer their own price. That is, if you had the chance to make them an offer, because you will receive an email before you having the chance to offer them anything.

This is from the agreement: “12.4. Offer to purchase

Make us an offer to purchase the Goods. If we accept your offer to purchase, you will own the Goods. GST will

apply to the purchase price. However, we do have the right to reject your offer.”

In my case, they had wanted, and I quote from the email: "Offer to Purchase1 - If you would like to own the existing goods, we would be pleased to negotiate a sale price with you. We estimate that the sale price of the existing goods would be approximately $1,117.60 at the end of term. You will also need to pay any outstanding monthly rental payments or arrears".

So in addition to my monthly payments, I was still going to pay them $1,117.60 by the end of the term should I have wanted to buy the good. So I've decided to give them a call and dispute the price, because the price they have "estimated" is based on market value. I called to dispute the number, and it went down to about $500. But I wasn't entirely satisfied so I sent them an email, that this case will be raised with ACCC or ASIC, and that their "agreement" is dodgy and violates Australian laws that a company selling goods and services should be clear.

So I received a call from FlexiRent, and we disputed the matter, and upon asking how did they reach the price of $1,170.60, which is based on market value, the answer couldn't be any more offensive than: "I don't know, I am not a computer". So, I mentioned that I will raise this case with ACCC, and the answer was: "Yeah, you should". And the funny part was that, the conversation started with: "It doesn't make sense for the customer to make an offer".

Eventually, the representative said, we will bring the agreed value from ~ $500 (when I first disputed their number) to $313 (my monthly payment).

I wish ProductReview allows attachment, and I would have attached the emails between myself and FlexiRent.

This was my first and definitely the last experience with FlexiRent, and wish I hadn't gone down this road, and bought the item directly, but I hadn't been in Australia for long to know every dodgy dealing out there in the Australian market.

Anyhow, I do wish that people will read this review and any other review out there for them to make a sound decision before they get into an agreement with FlexiRent. Don't believe what the sales representative at your store (JB, Good Guys, etc...) tell you that you can even make them an offer of $1, this certainly isn't true. Because this is what I have been told, and he was missing another 170 after that $1. Because if you read the agreement carefully, it is mentioned that any offer should be of the market value of the item.

Not so bad if you communicate – I had a gripe with the original Lisa agreement I had with Harvey Norman for a laptop. The agreement got changed when Flexirent took over. I ended up paying over the original purchase price but came to an amicable agreement to end the contract after term. Customer Service were very good and kept in touch over progress in resolving my gripe. Show details ·  1

Thanks – Although disappointed that my MacBook didn't last for the 3 year contract, I now have a new computer and without much hassle. I believe flexirent did what they could under the terms of the agreement. Their claim process could be a bit clearer but overall I'm happy with the outcome. Show reply

DJI Drone with FlexiRent – I cant fault it. I could have paid it outright But for $400-500 extra I recieved upto 3 replacements if I crashed it. I used this only 1 time and had no issues at all. At the end of the 12months contract i had the option of receiving an additional 12months cover for an extra months payment. I took the offer and as I had a great credit history Flexirent waved the extra fee! So I saved $200and got 12months extra protection. Worked for me.  Show reply

This is a scam – This is a crap company..don't recommend for any reason. I have very bad experience with this company. still I'm paying for my laptop, it valued only $2700 I have already paid more than $6000 ..

Flexirent is a criminal scam Don’t use them!! – I bought a laptop from Harvey Norman 3 years ago. We reached the end of the contract set up the final balloon payment and sent inthe laptop to repair a cracked screen. Flexirent have refused to fix the screen and ALSO refused to return the laptop as is, that we fully paid for and own, saying they are releasing us from the contract!!!!! This is… Read more

absolutely criminal behavior and a complete scam. We had the money to buy it outright originally but got talked into the lease as “insurance”. We’ve paid almost double the original cost!! and have nothing!!! We will definitely take this further!!

Poor communication – Over 10yrs of contracts and not one payment summary I've had 1 email in 3yrs so when my contract ended nothing was mentioned. You think with paying over $9k for a $5k purchase I would be the perfect customer but instead have checked finding multiple payments still coming from my acc over $340 several months after term. This has to be illegal Show details

Shocking employer also – I won an unfair dismissal against the company as the team leader I was forced to work under advocated poor business ethics and "push" marketing! Deal with FlexiRent a your peril!

Nothing but a scam – Purchased an iPhone and iPad in 2019 from Harvey Norman was never told it was a lease company, monthly direct debits started to triple and now a balloon payment what a joke! iPad has a smashed screen and can’t even be used. The ACCC really need to look into this

No finalization of contract – Had a 2yr contract with [Name Removed] and still getting payments taken out after contract finished, they at no point have ever contacted me to finalize the account and I don’t know how seems they appear not to exist anymore

ripoff scam – with 6 months to go on our lease we sent in 1 of the laptops we leased for repair of a hinge only to be told they are ending our lease and not returning the laptop and it was in the terms and conditions (hidden way in the back) as it was not viable to repair, total scam and ripoff, would never deal with these crooks again

Very unprofessional, unorganised, most horrible customer service – I 100% do not recommend opening a contract with flexirent as they are very poor and careless when it comes to the customers needs. Nothing was ever taken into consideration from our end. I recently closed my contract with Flexirent last year on or about 25 August 2020 to settle a last payment from one of their team members who had finalised it… Read more

with us deliberately over the phone. A year later they contacted me numerous of times chasing for another payment and then realise it was their own confusion to which payment was already paid in full. Beyond devastated with what kind of service Flexi rent has to deliver. Shocking.

This company is a total rip-off – Regardless of the operating names you keep changing from Flexirent to Lisa and now the operations are discontinued. A new one is birth called Humm. I still believe your company is a big scam and rip off deceiving people into financial debt. I bought a laptop in 2017 from Harvey Norman and I had my full cash which I opted to pay with then the… Read more

sales assistant convinced on why I should go for flexirent because it's a finance lease and I have the option of saving myself the expenses and get covered for insurance and stuff. He won and I was happy to pay 40% more for the laptop to be spread over 3 years. The laptop had issues earlier this year and I returned it back to Harvey norman using my product warranty that I paid for and got it replaced with another one. I still kept paying my monthly installment to your company and all of a sudden I am getting an email that my rental agreement is about to expire and I do not own the laptop after 3 years??? What kind if scam is this? Why do I have to pay again to own the laptop I have already paid over 40% for. I have even returned the initial laptop and only got a new one because of my product warranty. This is really terrible and manipulative.

Scam! You go in thinking you are buying but you are not! – I purchased a laptop, television and surround sound bar 5 years ago. I was told by JBHIFI that I was buying the products. It wasn't until I saw the name of the company in an email that I was concerned this was not the case as it was called flexi"rent". I ended up paying $10,000 for products worth $4,000. Then at the end of lease they had the nerve… Read more

to tell me that a 5 year old laptop would be worth $300!! Laptops are obsolete after 2 years! I found them to be completely irregular with payments. Constantly putting me into financial distress by taking payments out when it wasn't supposed to. It was originally supposed to be fortnightly. Some fortnight's they did no payments then next week they would do it twice in a fortnight. This has been one of the worst experiences of my life and I emplore people to please please please think twice before signing with them. It is a scam. They say you are buying something then at the end of your contract they want to take your products back. Oh also. If you have signed with them, please keep an eye on your account. I was 2 payments in credit, then funnily on the day they finalised it. That credit was gone.

3years scam – My partner and I “bought” 2 laptops and an iphone. Suddenly I thought of double checking my email to see when my payments will end. Unfortunately, I over see an email from Lisa last June saying that the three products mentioned are only on lease. This is ridiculous. We went to Harvey Norman and said we were buying the products and yet they offered… Read more

Lisa. We’ve never heard of it before but it was never clear that these are just on lease. This is unbelievable! We were supposed to finish all the payment by the end of the month!

End my contract 25/04/21 – My contract is end 25/04/21 Flexirent deducting my account for 3 moths I call them and give me receipt and end contract . They did not refund for 3 moths What a rep off Disappointed never buy a goods.

Stay well clear. Dodgy – I’ve been paying a laptop off for 3 years and have just learned at the end of the payment plan I still do not own the item. After paying around 200% the retail price. You will be sold it like finance.

Absolute sham – I was talked into agreement from harvey norman, who conveiniently no longer use this company. Sent ipad in for repair as the ear phone jack was broken after paying for item for 2.5 years. They apparently are not repairing or replacing. Just ending my contract. What a joke. Total sham.

Lisa now Flexirent - thieves!!!! – My laptop died and I needed another in a hurry .. the lovely guy at Harvey Norman talked me into doing a lease scheme which after 24 months I could upgrade or buy out ... don't worry Harvey Norman are certianly NOT innocent and clearly BeLisa were paying these sales guys an awesome commission, that's why they were so quick to offer this service… Read more

... Well, then suddenly it's no longer LISA and I'm now dealing with the AWFUL Flexirent ... so let's assess shall we, I purchased in Aug 2019 over 3 years ... the laptop was worth $3,200 ... I've been paying $147 per month since then ... a total payment to date of $2,940 ... Like a lot of people I lost my job on 31 March and I called them to advise... they wanted me to lodge a hardship claim ... I explained I was willing to negotiate a fair price for the laptop seeing I had almost paid it's value anyway ... only to then be told my laptop was now only worth $400 and that my payout was $2,700 which is the remaining "rental" term ... I went onto their website to lodge a complaint and they took 20 days to respond ... and only to be told you've been given your options... Honestly, how do these people sleep at night working for such a bunches of crooks!!! Shameful situation that I am out of work and have to pay $147 per month of my Centrelink to these people ...

Customer Service LOL what a joke – Like most people I was talked out of paying cash for two laptops for my kids for school. We have an accidental breakage claim which has now moved to three months since returning product and still no replacement. I have questions why I am still being charged for a service / product that is not being provided, response it’s in our contract. Appears… Read more

replacement goods were sent over a month ago, but lost in transit. And I understand this is beyond their control, but when you send an email you get an automated response saying they will reply in 5 days LOL mmm still waiting, I think I might franchisee a company like this, sell a product based on sales crap, provide no service, have customer without product for over 2 months and still demand payment, if I want out I have to break contract. People do not be conned, this product and or the LIsA product or HUMM whatever they call them selves this week, is a sham and you WILL be ripped off.

Same problems as everyone else – So two years ago I went to buy a gaming monitor at Harvey Norman. The guy there convinced me to use Lisa Flexi rent.You know blah blah blah they will look after you. Anyway recently the computer monitor had a hardware failure. So I call Lisa Flexi rent and they wanted $110 fee to process the event. I argued with him that I did not accidentally… Read more

damage the product that it was a hardware failure And I shouldn’t have to pay the fee. Then goes on to tell me I have to pay the fee because I did not purchase a extended warranty, like what it’s not my my equipment i just lease it it’s up to Lisa to do that if they want to.But lo and behold they approve the event claim and take the $110 anyway. So that was all good so I asked them for a loan replacement gaming monitor while the one I am leasing of them is being repaired, Then they proceeded to tell me they do not loan computer monitors how wonderful. That would be considered a breach of lease agreement. They are actually what I consider to be thieves and I strongly suggest that no one ever leases any type of equipment from them the worst company to deal with and the customer service is just crap.To be honest just save up people and buy the product you’re looking for cheers

Flexirent not honouring lease terms – I went to Harvey Norman in April 2019 to buy a laptop. I had the cash but the salesman convinced me to lease it through Bealisa as I would be able to get a new laptop after two years. I received the welcome email from them that stated I had “certain protection “. It seems this is not the case as I rang them today to organise the néw laptop only to… Read more

be told they changed the terms of the lease and they don’t do this any longer. The person told me I could pay them over $500 and break the lease. It is my opinion they have broken the terms by not honouring it by replacing the laptop. Don’t deal with this company. Has anyone else been stung by this lot

Don't get conned! – At the beginning, Flexi-rent promised the world but they will bite you back when you have signed the contract. They charge for every single services and they made the call to close our contract as they did not want to replace damaged laptop. This was after two years of monthly payment. They use the contract clauses to shut your mouth claiming they… Read more

have the right to stop the contract as they deemed.

Salesman at Harvey Norman promised us the world as well and said we do not have to worry about anything but that was not the case. If you are thinking of going with flexi-rent, you better think it through wisely or else you will regret. We paid so much but got nothing out of it. Stay away from this deal and it is not worth it! You better take a loan and purchase your goods than letting flexi-rent suck your money out of your pocket.

Disgusting company! DO NOT USE – I have been paying a small amount per month for 3 years now, I have paid well and truly above what the product was worth. They don’t tell you when they will direct debit your account either, then if you miss a payment because of this, they bombard you with 6+ calls per day. I paid off my arrears, then all of a sudden the following week I had… Read more

more arrears? This company are money hungry vampires. Disgusting business. Can’t believe they are allowed to operate.

Disgraceful Service – I too was talked into BeaLisa by a salesperson at Harvey Noman and am over two years through my 3 year lease term and had a view to pay a small amount to keep the items at the end of the lease early next year. I have now paid well and truly over and above what the items are worth and feel like I've been taken for a ride as the salesperson said I… Read more

would own the goods at the end of the lease term.

I had never been late on payments however hit a snag when Covid hit and I changed jobs. My pay period changed to the end of each month. I emailed FlexiGroup on several occasions, including a collections officer from humm-group advising that I needed to change my payment dates and we agreed on the 1st of each month. This did not happen and I recently received a notice of termination of lease and demand for payment and return of goods. I am happy to catch up any outstanding lease payments and come to and agreement to finalise the lease and keep the goods.

The only reason the lease payments have fallen behind is an error on FlexiGroups part with their lack of actioning a simple request. I will not be returning the goods and will be engaging a solicitor, along with reporting FlexiGroup to the financial ombudsman unless I get contacted in the next 48 hours.