Flybuys

You are better to shop on everyday rewards at Woolworths. Before Christmas i accumulated $200 off my shop through the year for Christmas I had accumulated more than 9000 points from flybys through the year which adds up to $40ish to use? $1 per point it states. 2000 = $10? Flybys is not what it used to be. Coles told me you can only deduct $10 at… Read more

a time from your shop off flybys? What a joke! You get a far better reward system through everyday rewards. If I could rate this properly it would be minus 5 stars.

I have had the same flybuys membership for around 20 years. This is the first year Ive had any real issues but how disappointing. Points collection in the last 18 months is a lot harder than it ever was, and today was beyond frustrating. First time I have forgotten to scan my cards for a bonus purchase. Called the call centre, got redirected to… Read more

the online chat. Online chat was dismissive from the first message. Provided photos, details etc and was told they had no idea what bonus I was talking about and Id have to go back to the store and have them correct it instead. Grant seemed more interested in ending the conversation as fast as possible rather than actually assisting.

Recently I've had much better use with the every day rewards card, so I will try focusing more on stores linked to that.

Flybuys sent out a digital gift card to a scam email not registered to my account. They won’t refund the small amount of points. The parent company only made a few million dollars in profit last year but they won’t look after their customers.

Can't leave proof as verified customer sadly as I need an invoice etc of the problem and there is no way to prove a phone call. Two stars for the first real person call as after navigating my way finally past the virtual assistant I finally got to… Read more

check my account. The review is re the second real call on discovering loss of years of flybuys and lack of a transaction record for years of membership is what this review is about. I have been using a flybuys card for over 20 years but unable to login into the website. I contacted flybuys on and off over the years ringing the number they provide or emailing but kept getting useless info from the virtual assistant or suggestions by email that did not work so stopped trying but still used the card on the off chance I would be able to fix it one day. Today after three failed attempts, a real person did succeed in enabling me to reset my password. It worked but the transaction record on the finally unlocked website account showed only this 2026 transactions (one month) so I called back to ask where those in the years previous were. I was then told by the rep that she was looking at transactions going back a few years and they all showed that I had been offered, and accepted $10 discounts (for which $2000 points had been deducted). I told her I had had exactly two offers for discounts over the past 20 from a cashier and from a supermarked machine ( but did remember later verbal ones I was asked for where I get petrol). Usually people just say are you a flybuys member, they don't then say would you like to receive a discount. She repeated that she was looking at a 'photo' of transactions where I had received many. I repeated that I had not (I remember being quite pleased with the one I got but though I used the same supermarket it was never offered again) and was there a chance some stores took them without asking me first. She said No, and repeated that she was looking at ..... I tried telling her again I didn't know what she was looking at but I was the one with the card, doing the shopping and I definitely did not get asked if I agreed to points being taken and, again, the website is not showing transactions before 2026 so where were the others? She repeated that she was looking at etc etc - so I said as politely as I could that unfortunately I could not see what she was looking at but I def have not been offered discounts in the past and if I had I would have remembered and therefore we would not be having this conversation - so have I basically lost them and have to accept she could not help? - and got another repeat of Í am looking at this photo and etc etc. Ashamed to say I lost it then as usually I just hang up (which I wish I hadn't) but am giving this feedback to warn others. At the least I would say NEVER not check what is happening on the app or website OR give up trying to get an answer re a failure sooner than later OR if you can't login after a few attempts either persevere more than I did or give up on it altogether as the card cannot be trusted to do what flybuys say it will do nor the assistance offered with issues provided as promised. Life is too short. Repeat: 2 stars for person who got my password working, not the woman above.

Signed up today – Signed up today only to find it can take up to 14 days for the point to apply Woollies manage to do it instantly Changing my review It's fantastic, all really saved heaps of money 100% better than woollies

Points credited to due to lazy husband – My husband thought that he would be cool and only carry his debit card with his iPhone instead of his wallet. I spent an afternoon scanning his receipts as well as my own receipt when I couldn't scan my Flybuys card because of the Crowdstrike outage. Flybuys refused to credit my points except for one receipt "as a goodwill gesture". I was so… Read more

peeved off and sent a couple of emails to them and I found out last week that they actually credited the points to my account. It was a fair amount of points too. Woohoo! My husband will carry his Flybuys card from now on anyway.

Satisfied Customer – I had a problem with a promotion . I placed the order within the time frame but collected some hours after it closed . On drawing the misfortune to the pleasant young Lady at Flybuys I was credited with the 2000 points bonus .... That to me is building great customer relationship and I thank both Flybuys and Coles for the sensational service they provide. Show reply

I am planning to start a Go Fund Me for buying calculators and hiring a Year 2 Math & Reading Teacher for close to two dozens Flybuys customer service staff and their supervisor... I placed an order at Bunnings for over $3k in mid-January. They recorded my Flybuys card number on the Order. On 26 January I paid $1k deposit, when Bunnings recorded… Read more

my Flybuys card number again. A few weeks later I was informed that part of my order was not available therefore, they reduced the balance that I had to go and pay in a store. My Flybuys card was scanned again. The two separate payments and two pages of the Order resulted in two invoices

5214/9984xxxx dated 13/02/2026 for $2,695.40 and 5214/9984xxxx dated 14/02/2026 for $620.35

Payments: 1000 + 2315.16 = 3315.16 - Invoices: 2695.40 + 620.35 = 3315.75

None of my points for an over $3k purchase were registered originally so I contacted Flybuys customer service and requested to allocate the missing points. Times 5 due to being a OnePass customer. The points for the balance payment were finally recorded. After having sent over a dozen emails "talking to over a dozen customer service agents" , explaining the events, providing calculations and attaching orders, invoices and payment receipts over and over again because they just ask for the same thing over and over again but do not read the email thread, one Flybuys agent has escalated the "case" to support over two weeks ago.

They still have not figured out how to allocate 1000 points times 5... They "understand how important these points are for me" and they are still investigating...

Tried to request new physical Flybuys cards on behalf of my parents as they don't use apps online, called up support twice, had to go through the automated greeting and help which had no idea how to navigate what I was requesting and the finally the first call which the person had to confirm details which was fine but then got cut out half way… Read more

through, called again, another person picks up and they knew I called before but got cut off, saying I had to go throughout their online chat system to help with registration which was no help at all as it was just automated AI having no idea how to help me either. I'm wondering who is training or employing these people to do anything but help the customer.

Requested a copy of my flybuys activity due to an anomaly (my points reduced by half overnight) but I have been repeatedly refused by the flybuys team even after requesting escalation. In additional The team tried to breach my privacy by asking me to share confidential data over open unencrypted email, this is after raising the case securely… Read more

through their system. In todays age how can a company this big not understand the basics of privacy online. Just waiting to see them join the ranks of optus and medibank for serious data breaches.

I provided encoded details but they again refused, stating what seems to be a demand for clear text confidential data to be shared over email only. They take weeks/months to follow up, each time no useful information supplied.

About to raise a breach to the privacy commissioner as I've had enough of this.

Other issues 1. As noted my flybuys points HALVED over the holiday period, and there is no longer a way to review activity. Thief by flybuys of hundreds of dollars in points.

2. They have discriminated repeatedly refusing to remove voice communication as an option. Also have tried to force me to use the mobile app.

3. The account login constantly locks out, they use some kind of CDN which is fragile and rarely works any pages that go to the experience URL just don't work properly half the time or more.

I also find the points system simply insane, created by someone that clearly doesn't shop or doesn't have a busy life. They expect customers to somehow read through offers and activate or if you don't then bad luck you don't get the points when you legitimately purchase. There is also no way to confirm if you successfully activated and got points, unlike the Woolworth system which I was show how it clearly shows the source of the bonus.

I just spent $2500 on a big order with Kmart. I didn’t have my fly buys on the account, but I added it later. I messaged fly buys but that said it’s too late, even though I still haven’t received the goods. It’s hard enough to get 2000 points for a measly) $10 off your shop. Then they can’t even credit you points due, from a simple overlook.

Hacker stole 120,000 points…. Flybuys could not respond or cancel the order…. Flybuys ‘All care, no responsibility’…. There are clear flaws in their online security systems & they should take responsibility for the lack of security breaches and/or implement systems that protect accounts & customers rewards. Absolutely appalling… will definitely be shopping with Woolworths Rewards from now on.

My account was hacked and 10,000 points used to purchase and email a $50 XBox gift certficate and although I reported this the same day I finally received an email essentially bad luck Jack not our fault. Even on the 25th Feb I had an email from them requesting a password reset which means some one has my Card number or email associated with my… Read more

account because I was driving from Sydney to Melbourne in the car and diid not have access to my internet ALL DAY. All I can say is Woolworths here I come and Coles/Flybuys can GAGF

I had a well functioning Flybuys system on Stocard and then it was swapped over to Klarma. Klarma became dysfunctional and I couldn't use it. I tried reinstating ths original Flybuys unsuccessfully. I tried the App and it kept trying to get me to buy this or that and I could never get the barcode visible on my phone. I finally asked for a new… Read more

physical card - but of course all my old credits are now gone. Hopefully the new system might be able to work without hours of wasted time.

Very rude staff rang up to get my points fixed up as i was missing points got transferred to someone who could fix them up and got spoken to very rudely and soon as I said mate dont freaking speak to me like that they hung up after being more rude im sick of this its either a constant issue getting points that are owed or its you constantly get issues with redeeming points

Been waiting for Fly buys to add points to my account after purchasing an XBox. I joined OnePass beforehand so I can get extra points but they weren’t added. Customer service is no existent!!!!!

I had 21 Flybuys dollars. Redeemed another 4000 Flybuys today for another 20 Flybuys dollars. Went to use it pay for fuel, but PIN was not accepted so had to pay another way. Tried to check but the Flybuys dollars have now disappeared. Wanted to reset the Flybuys dollars PIN but could not access this. Flybuys is a terribly unreliable loyalty scheme. Woolworths rewards is so much better.

Liquorland refused to accept my Flybuys membership number without a Physical Flybuys card being shown. The system appears to”mickey mouse” compared with Dan Murphy membership digital system. An expensive order of wine failed to be delivered as promised from Liquorland and was only resolved by going into a store to pick up the order. I’ll never trust Liquorland or Flybuys again and will stick to Dan Murphy instead, Show details

If I could leave zero I would. I joined an online chat. WAitED just over 50 minutes to be answered. Answer gave me a message asking for details. Started typing details and 1 minute after flybuys request, chatter said " no reply so closing query". Absolutely shocking customer service.

What is the point of Flybuys? Why do Coles “Group” not listen to customers and the endless complaints about it? That’s easy. The answer is they don’t care. Flybuys is a carrot being dangled in front of you, promising rewards while they harvest your data and build consumer profiles. There are no rewards. The points, the measly amount of points,… Read more

take literally weeks to be applied, and that’s if they even are applied. Like every rule, there are exceptions and Flybuys has more exceptions for every rule.

Compare this to Woolworths: sure, they’re getting your data too, but they’re giving something tangible in return. I got ten dollars off my shop the other day. I’ve hardly been trying to accumulate the points but they added up. I got a reward.

With Flybuys nothing adds up and there are no rewards.

This company is quick to take your money when you buy for your family needs. However when they have campaigns they are simple like Woolworths, make it simplier and fairer to your customers considering you make lots of money buy changing your prices points on certain products to make them look like they are on special. Disgusting behaviour

What has happened to Fly Buys as it was once very good . We couldn't load our points to our card so rang and all passwords didn't work . Gave up but rang up another day and waited 55 minutes to be told my husband could no longer use our fly buys account after 10 plus years . New rules for couples . Awful . I went online when I got home and did… Read more

move the points to our credit account . Not good when I wish my husband to help me to do this sometimes . They said we needed two different emails which we don't have and we only one credit card . WHY ? St>pid IDEA for couples and older couples . Shopping at Woolies for the next few weeks as very angry with Flybuys and woolies have a great offer . Fix the problem .

Ive always used flybys and I went to redeem money off my shop at office works. But turns out you cant do it with the app. You have to have the actual card. What is the point with having the app ?? so I ring customer service. They tell me they can load my points back onto my account ( off my physical card) ... BUT WILL TAKE 48 HRS. Like WTH

in this day and age, flybuys lacks the customer support to be able to instantly re-enable locked accounts. They said I have to wait 24 hours and then call them back. Currently, the password reset and lockout emails are not being delivered to inboxes. Come on guys it's 2025. It's a checkbox to unlock accounts. Poor service.