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time wasters providing non-existent customer service
Appalling customer service including being fobbed off repeatedly via email, being on hold for hours at a time trying to speak with someone at the call centre (over a period of 4 months until I just gave up). And the card doesn't work.
Would be perfect if I could use points
I have had card for years and was happy being able to redeem at coles but now it’s switched to on line have not been able to use points all year . Very frustrating and cannot get answer on phone. People have so many passwords we do forget them . So let’s have an easy way to have another password . The email sent us not working ..
Total time waster
I tried to register twice. I sent my passport, medicare card and a utility bill and they still do not recognise a member with my details. I have scanned my card for years and accrued thousands of points but I won't spend another few hours by the phone and then convince them of my existence to no avail. Buy buy Flybuys!
Check your flyby points - Promotion points
This is the second encounter with flyby customer service that I had to follow-up with the flyby points.
I participated the promotional offers that said "spent $100 in-store and receive 3000 points".
As a regular participant in the promotional points system, I went to the shop and spent $113.85 on 21 Aug 21. After 2 weeks, the points of 3,000 were not reflected in my account so I called customer service. As usual, you will have to wait about 40mins at least to connect to one of the customer service staff. I was told by the Customer staff th...at the points will take up to 4 weeks to reflect it in my account. Today is 4 weeks since the date of my purchase and still no points so I rung the customer service again, waited 43mins. It took me a total of 1 hour 15mins and I was told that the promotion points are FOR ONLINE purchase! I spoke to their team leader [Name Removed] who cant prove to me that it was an online promotion. I told him I always read and make sure I participate in the promotion to gain extract points. To cut the story short, the promotion article that was on my APP could not be found and I can't justify the promotion offer I read was in-store. Secondly, when I called the 1st time, one of the staff told me the points will be reflected within 4 weeks.
Customer Service Call Centre - what a joke
I am currently waiting on the line to speak to Fly Buys as an item I redeemed stopped working and it is still under warranty. The FAQ's does not cover this. I need to speak to someone to see how the item will be fixed/replaced. Already been waiting for just over an hour and surprisingly it said the wait time was 40 mins and I was told that was an hour ago.... I think Fly Buys need to have more than one person in their call centre.
Flybuys didn't credit bonus points
Don't trust flybuys, I recently activated an offer of spending $80 at coles and get 2000 bonus points, I spent $91.44 and they said I didn't activate the offer. Better take a screenshot of the offers.
Customer Service Non Existant
Waited 20 minutes on the phone. They hung up Called back 30 minutes and still waiting . Don't waste your time . Perhaps Flybys could consider hiring more staff , ...I will be shopping at Safeway in future!
The Sheraton sheets they offered were rubbish
They offered a set of 1200 TC sheets. Supposedly valued at $249. We had almost $100 to spend on gift cards etc but I thought this was a bargain. First they were such a tight fit over standard mattress. After my husband and I spent 4 hours tossing and turning because we were so overheated(both sheets and pillow cases)we ended up changing the sheets back to our old ones bought at a retail store. Most disappointed that we used all our points plus cash on these inferior sheets. And yes I prewashed the sheets. Our first disappointing reward from Flybuys
Customer Care is zero
Been a member since 2005, have previously been able to log in to my account to redeem points over the years, but whatever so-called updates they have done have changed it so I now cannot log in. I can verify my mobile number, but this silly system no longer recognises my unique email address!
Every single phone call I have made says there is a 20 minutes wait, so that seems to be their fall-back position to customer care on the phone line!
Tried the contact form on the web-site and found this to be an equally useless process.
Whomever has their...
System is not working - their IT people are unable to write a workable program!
Waiting times for hours on end. System does not allow a client to log in to the account...regardless whether using personal digits or email address, it does not accept it.
Flybuys hmmm what a load of crap
Guys dont bother with these fools in fact you are a fool if you do ,
Why you ask well I updated my app as requested then all my points disappeared,suprise surprise and after waiting on the help ( what help) line for approx half an hour i was smugly told i need to contact a different help (idiot) line and start again . so guess what they can shove flybuys where the sun dont shine :)
WOW I just looked at other reviews and now I realise this IS definitely the absolute worst co around guys dont waste your time with these fools .
I have toned down my language for the sake of sensitive eyes that might read the cold hard facts and not be happy about how I and it seems many others feel about this company that doesn't care about its customers .
Disappointing customer service
I was using this card for ages and when I turned to redeem points, it wasn't going through. When I contacted customer service I had a gentleman, came after a very long waiting, who was not willing to listen even, and he had big issue providing even general information. A long chat did not give much hope. Then when I wrote to them, I got a mail stating that someone would get back after 14 days.. Not sure what kind of infrastructure they have for taking such a long time for a email response. Very disappointed and I would probably cancel this card and forget about thousands of points I earned so far. Worst part is, it is accepting my password on phone but not when I try to redeem or change password.
Missing points & not helpful customer service!
I haven't been receiving my bonus points recently (missing 10,000 bonus points for spending $70 for 4 weeks promotion and missing 2000 bonus points on 2 occassions for spending $80 in 1 shop promotion).
After waiting for 45 mins to get through to their support team, I spoke to the most stubborn person ever who only knew and kept repeating 1 phrase. She continually blamed me and told me that I hadn't activated the offer which is so not true (I would always receive the "congratulations" message on the bottom of my dockets informing me that I had...successfully completed my shops each week). I am 14,000 flybuys points short even tho I have completed my side of the deal. I have already blocked all e-mails from flybuys and have switched to Woolworths and their rewards program instead.
What a waste of time! Go to Aldi & forget flybys!
I have spent over one hour trying to login to flybys. I now get a message I am blocked. A total waste of time. Just go to Aldi where you get a fair price & don’t have to worry about silly cards!
Impossible to get customer service responses
I have tried 3 times to get 1,000 points owing to me from a promotion offer. I have the original email of the offer to prove. Not only do I still not have the points, but I don’t even get a response from the customer service team. It’s like beating your head against a wall.
Questions & Answers
Hi I can't seem to play your shake and play game on the flybuy App, it keeps saying there is something wrong with my internet connection, I have an Android phone, but my daughter can play it on her iPhone??
Same. I have an android and it just won't work. I even tried uninstalling and reinstalling the app but same problem
I activated a flybuys deal spend $80 a week at Coles for 4 weeks receive 10.000 flybuy points received email notification for first 2 weeks then nothing says in my flybuys app I have nothing activated and spen a lot more than $80 per week very cofused
I cant sign in because you wont accept my new phone number, as I have also changed my address as well, fly bys wont accept my pin number at stores, sick of waiting endless hours to speak to someone there to correct these issues, as it is I can never collect or use my fly bys. Diane Noon. 6008947011286011
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