Flybuys

I agree with nearly all other posters in their utter disgust with Flybuys. Flybuys fails to credit bonus points nearly always and standard points quite often. And lately I have not even been able to use the few points I have accumulated. And trying to correct matters is an exercise in complete futility. I would rate Flybuys as among the very worse firms I have had the misfortune to encounter.

Yesterday I had displeasure of dealing with Flybuys online chat questioning why the Flybuys points hadn’t been credited to my account for the purchase of 2 new phones from Officeworks. The agent was dismissive and advised I hadn’t entered the Flybuy card numbers which was factually incorrect. I requested a manager call me. To his credit he did… Read more

call at the time agreed, but then things went down hill rapidly. The manager did not and would not listen that there was a 5 times points promotion. We went around in circles. The customer service at Flybuys is no existent. When things don’t go to plan if a company has great customer service situations can be resolved. I have no faith I will ever see the points. I acted in good faith when I made my purchase and added my Flybuys membership number. I find it appalling that Flybuys can get away with holding up their responsibilities to their members. Please not I have no issue at all with Officeworks they were fantastic. You will also note I have deliberately not mentioned the 2 staff member names from Flybuys.

absolutely unspeakable, their webpage is useless, phone calls going nowhere, cannot redeem points

I’ve been trying to link the Flybuys account with my Velocity Frequent Flyer account. I tried several times but I just can’t get it to work. It just tells me it can’t complete the request. The virtual assistant was useless. I gave up waiting for the chat line.

Byron from the Customer Care hotline was very friendly and so quick to assist me today with my missing points. He was very friendly as well.

Signed up today – Signed up today only to find it can take up to 14 days for the point to apply Woollies manage to do it instantly Changing my review It's fantastic, all really saved heaps of money 100% better than woollies

Points credited to due to lazy husband – My husband thought that he would be cool and only carry his debit card with his iPhone instead of his wallet. I spent an afternoon scanning his receipts as well as my own receipt when I couldn't scan my Flybuys card because of the Crowdstrike outage. Flybuys refused to credit my points except for one receipt "as a goodwill gesture". I was so… Read more

peeved off and sent a couple of emails to them and I found out last week that they actually credited the points to my account. It was a fair amount of points too. Woohoo! My husband will carry his Flybuys card from now on anyway.

My Flybuys account was hacked and all my points were used mainly on gift cards. When i wrote to Flybuys they said in not so many words bad luck, My main point was why was the culprit allowed to change my telephone number to his without even contacting me to confirm the change. I lost 100,000 points and good old Flybuys could not give a hoot. So if this happens to you just sit back and forget thinking Flybuys will help. zero out of 10

Flybuys updated their app and will not download on some mobile phones. Flybuys blame the phone supplier, but why does the old Flybuys app work okay but the new app won't even download from the play store. If you develop a new app, make sure it works on all mobiles.

Missing purchase and promotional points. Nothing remotely that appears to be customer service and/or customer service. Program is ok and works as desired however is not supported by any service whatsoever. Many calls, mostly terminated. Still calling for my points. However long it takes.

I used the chat service regarding missing Flybuys bonus points. First, the initial agent asked me to provide a screenshot as evidence. After that, I was told to wait two more days as the points would be added. However, the promotion terms clearly stated that the bonus period had already ended, so when I tried to reply to this point, the chat was… Read more

suddenly closed. It seems I wasn’t even given 30 seconds to respond.

I then opened a new chat and spoke with another agent. This time I was told that there was no purchase record on my account. While I was preparing the screenshots, the chat was disconnected again. Once again, I was not given even 30 seconds. If there is no purchase record at all, then what exactly did the first agent investigate?

I opened yet another chat, but after repeating the same questions, I was told that the purchase history in my Flybuys account is not sufficient proof. I was instructed instead to attach the receipt and include the entire chat transcript when submitting another enquiry.

I was again asked which promotion the bonus was for, and once more requested to provide screenshots. I have had trust issues with Flybuys before, as similar problems have occurred in the past, so I did save screenshots this time. However, I do not normally keep such records. As for receipts, I do not keep everyday shopping receipts for over a month when they are not needed for returns or tax purposes. Without a receipt, it seems the customer is simply left with no resolution.

Overall, it felt like everything was being pushed back onto the customer. I was treated as if I was not being truthful, and the chat was repeatedly cut off without warning, with the explanation that “there are many people waiting.” However, at the same time, I was left waiting more than 10 minutes while they were “investigating.” Even when I typed “please wait” before the chat ended, it was still disconnected.

The issue was never resolved. I am truly shocked by this experience. It was an unbelievable level of customer service—easily one of the worst I have ever experienced. It does not even deserve one star.

my attempt to seek information from flybuys was by far the worst, most frustrating endeavour i have ever undertaken. and never did i manage to have two simple questions answered 1. were points recorded 2. could i have a plastic card. initial call message was 'ai generated information which may be inaccurate or incomplete' does this give any… Read more

confidence from the start. eventually got onto a person i think. cut off. second attempt, got onto a person i think. told had to use website. gave up. this business simply does not want you bothering them - treat customers with contempt.

Flybuys and Coles SUCK. Complete SCAM they are currently running when the targeted individual customer is offered to make 4 shops in 4 weeks with a minimum amount spent only not to come good with the $50 gift card at the end. Coles blames Flybuys but it is advertised through Coles. Flybuys is being very sneaky with this offer. There is NO… Read more

record of this offer on Flybuys, if you get an email to be a part you would think putting this email in your folder would keep the information, BUT NO, it disappears after a few days. So you have to screen dump the Flybuys page to prove the offer was sent to you. Then you have several other issues. An email should come out each week from Coles/flybuys about where you are at but this rarely happens or is late, they if you purchase goods Coles tries hard to make sure you order does not meet the minimum amount by leaving things off your order so without information on this you have to ring Flyboys to inform them or the $50 gift card is not given. (hours on hold to flybuys). Then if you get past all of that Flyboys doesn't always register your shops with Coles which means again you dont get the $50 gift card so you have to then download a PDF of Coles of your invoice and send it to flybuys then ring them to find that email so they can decide if they will give you the Gift Card. Never has $50 been so hard to earn. I have NEVER HAD ANY PROBLEMS WITH WOOLWORTHS. COLES IS THE WORST SUPERMARKET OVER THE LAST 20 YEARS. As i am disabled i dont have a lot of choice online to purchase goods so as much as i would NEVER want to shop at Coles i dont always have an option. How about our ACCC actually fines Coles and Flybuys for fraud on this matter.

When Flybuys works it is a good program but when there is a problem, forget it. Fuel dockets disappeared from the app. Live chat is hopeless, Flybuys closed the app twice before connecting with a service agent, after 3 times and finally being connected with an agent, the agent said they are aware of the problem and are working on it, then closed… Read more

the chat. No explanation given, no time line as to when the problem will be solved, no offer of compensation, nothing. Why have a chat line if this is how you treat customers. No email address, just a online form if you wish to escalate the problem. I've filled out the online form but not expecting a resolution.

One of the very rare times I have made and enquiry . My fuel discounts suddenly disappeared from my account . No explanation . Tried their live chat and they refused to answer my query in any shape of form . They wanted a DOB just to ask a question. Not even about the specifics of my account Lloyd shame on you. Coles shame on you.

I’ve used flybuys for a while and not had too many issues. It’s clunky and there are a lot of delays/issues compared to Woolworths rewards program but I thought it was ok…until today! Flybuys has introduced a new policy that means if you activate an offer for a minimum spend and complete a shop that qualifies for that minimum spend but there is an… Read more

item out of stock or a weighted product that comes in lower you NO LONGER qualify for the bonus points, through absolutely no fault of your own. So stingy. Back to Woolworths I go. Thank goodness I already support local f&v and butcher because Coles and woolies continue to suck in new and creative ways.

First up lets be clear I stuffed up not flybuys. Clearing my emails yesterday morning half asieep still hungover from the night before I clicked on a dud flybuys email that landed up costing me $500. The scammers hit me for 5x $100 DAD gift cards. Luckily I was aware of my points balance and picked up I was down 100K points. Double changed my… Read more

password but also noted they had changed my mobile number, i'm guessing to set up a future hack. Anyway all safe now. I do have a comment on flybuys (West farmers/Coles ) My gift cards were shipped off to a domain in Estonia, Atomicmail a zero access encrypted site with a dodgy reputation. You would think with the amount of scams going on a site like Atomicmail would warrant an alert. Why would a guy in Queensland early on a Saturday morning suddenly send five gift cards to a girl with an Estonian IP. The banks, or at least my bank, has done a good job in looking after their customers. They take security seriously while I think flybuys takes a very much laissez faire approach. You only lost points not real money. Maybe i'm wrong but that's my thinking. flybuys do have a warning about scammers atop their webpage which is good but I still think they can do more in looking after customers.

Tried numerous times to update email with flybys. Even after all attempts no emails. Went instore coles twice to redeem points for cookware. Not there. Tried an online shop with coles to see if I could get cookware that way but no. When I called flybys to find out how I could get the cookware the person told me that promotion ended the day before.… Read more

The credits I shopped for now worth nothing. So infuriating to have to try and get answers from someone not even in the freaking country, reading a script in poor english and they can't understand what you are saying. After all that I went home and deleted flyby app. Still no emails after wasting hours and effort to simply update email....oh well....just been shopping elsewhere where they don't have flybys.

Having been a flybuys member since Mike started the program up for Coles/Myer. I recently tried to redeem my points only to be told by there offshore contact centre that my information was wrong even after copy and pasting my details they have on the membership page. The kept telling me my details are incorrect. I asked to speak to someone in… Read more

Australia and they refused. Being a loyal flybuys and coles shopper since the day the program was started. I have no option but to stop wasting my money in coles and other associated stores. These were great Australian business until west farmers became involved. I have no way of recovering my hard earnt flybuy points. As they don't have anyone from Australia with common cense at there contact centre. You can stick your flybuys where the sun dont shine.

I think it's wrong that purchase of tobacco products doesn't earn you points we paythe same money as anyone for our products and we pay a lot for the tobacco products why shouldn't we be rewarded the same as a loaf of bread it's still an in store purchase i understand not being able to buy smokes with the points but we should still earn points for the purchase. This is disgraceful it's predjudism against smokers.

On Wednesday, June 10/26 my wife opened an Email she thought it was from Flybuys regarding updated Privacy regulations. She was prompted to sign into her account and received a two factor authentication code. After that nothing happened but the next day she realized that 36000 points had been removed from her account. She immediately contacted… Read more

FlyBuys regarding this issue and was told that they would look into it and let us know either way. It has now been over twelve days and we have heard nothing so it seems that FlyBuys are not very considerate and they are not very interested in making sure that Customers information does not fall into the wrong hands. We felt that by having been prompted with a two tiered security code that everything was fine but we were wrong. So we would just like to warn other Customers about this type of Scam.

I have been scammed out of $500 of flybuys points I have been saving up. I stupidly got an email that looked so legitimate & after clicking the link they sent SMS code & a code to my email so seemed so real but sadly they stole all the points. I tried to call flybuys straight away but being a Sunday they were closed. By the time i could speak with… Read more

them it was too late as the scammers had been sent $500 digital gift cards. The frustrating part is Flybuys have been so unhelpful & more or less said it’s my own fault. I understand I made the mistake but would love to know how the scammers got such personal details like mobile number email & flybuys number. Also .. flybuys emailed the digital gift cards to somewhere but they don’t know where which seems odd. I would have thought that Flybuys / Coles being the multi million dollar company they are would have done something as a goodwill gesture at least but instead made me feel even more st^pid than I already did. Thanks for nothing flybuys & maybe look into your security measures you have in place as they are completely inadequate

Just closed my flybuys account after many years because contacting customer service over a long time has been problematic and the “deals” have become not worth the effort. I know Cole’s is not directly tied to flybuys but they do adopt the flybuys card and they themselves have become overly expensive. Pennies to the customer! And also flybuys advised that they found missing points from a year ago to now. Just another reason to leave!