Time wasting crap
Their wonderful new security to access your flybuy points is so good you cannot even access it. I have wasted so much time resetting pass words etc works once then your forced to go through the whole waste of time again and again. Coles if you don’t want to pay out the points earned don’t waste our time promoting them your customers have more important things happening in their live then playing games with your app. Coles promotions people should concentrate on making it easier a less of a headache to operate and maybe Coles will be rewarded with increased sales thus improving their market share. The old system worked why Did it need to be changed?
App design is rubbish, need a physical flybuys card
If you don't want to carry around a bunch of cards, use the app and then open it to scan the barcode when you shop. Trouble is, they update it from time to time, and you then have to sign in if you want to see or scan your flybuys card number. To make matters worse, they make you sign in with your flybuys number, which you can't find unless you have signed in (i.e. you can't find out what it is). So it means standing at the checkout trying to figure out the app in order to get the barcode to scan.
This is hopeless design. If the app has been u...pdated, why has it not remembered my details, and can at least show the barcode number without having to sign in so it can be scanned? To give them feedback, they don't have a mechanism either in the app or on their website other than phoning ("we have a longer than usual call volume at the moment") or writing to a PO Box; can't email, no online chat, no link to FB or any other way to communicate is offered. Does it mean they don't want to hear from us? It means we have to turn to sites like this.
Activate for bonus points ever increasing upper limit
First it was spend $100 at 2 shops to collect 10,000 points. The amount to spend is ever increasing. Just last week it was spend $300 each week for 4 weeks! Well, I would not spend that much and I know they are trying to push my upper limit. They are tracking my spending and I bet everyone gets different offers based on their buying behaviour too.
Get lost Coles!!
Flybuys no good for Coles On Line
Coles On Line allow you to collect points with your flybuys card, however don't allow you to redeem points on purchases on-line. Why don't Coles recognize their own card???
Coles make it very hard to find this out, I wonder why.
After talking to their Customer Services, they don't know what's going on as I get nothing but wrong information, Coles customer services staff need some good old comprehensive training.
Very rude customer service on the phone
I called Flybuys asking whether the (1st generation or 2nd generation) of the Apple AirPods with Wireless Charging Case MRXJ2ZA/A online? So I can redeem online.
Today 27th April 2020 at time 3:39 pm (the guy was very rude and unwilling to help customer)
He should not be on the phone to help customer. So rude and bad manners.
If there will be no star, I will put 0 instead of 1 star for this.
I will never redeem points for rewards again
I redeemed my flybuys points which worth 150 dollars to get an advertised item called sonos "WIFI extender " after receiving the item and find out that it's not what it's supposed to be and i have no use for it i called flybuys the next day and told them that the item still in the box and it's not a wifi extender it only works with some speakers and the answer was they can't take it back because it's their policy once you redeem your points they won't accept any returns or refunds even it was their mistake for false advertisements I'm so angry I always shopped at Coles but now I'm considering switching to Woolworths at least they don't con you with their rewards
Bonus Points are Bogus Points!
I have only been using Flybuys for about a year as I have usually only shopped at Woolworths in the past. Recently I purchased certain products that were in my offers to get bonus points. The offers were activated and shopped in the specified time. The points were not given to me, after ringing Flybuys 4 times, and I got treated like a liar! Any points I did get in the past have taken forever to get. Do Woolworths rewards its just easier!
Would give it zero if I could
Have been scanning my flybuys cards for literally about 10 years, but never used the points. Just called up to activate my account, only to be told that my account was closed 4 years ago, so all my points are gone and don't count towards anything - no apology, no offer of a solution, nothing - extremely unhelpful staff and program. Biggest rort and waste of time. Will actively be avoiding flybuys related stores from now on.
As a points card its great but avoid the surveys
Collecting points on shopping is great but avoid their new survey rewards. All it does is ask a lot of personal info and then tell you the survey isn't a match for you resulting in wasted time and no points. It's just a click bait way of collecting personal info
Ridiculous waste of time
After using our Flybys cards for ages and having 78000 points ( So we thought!) Having a very tight week tried to claim some for groceries, no luck, called Flybys only to be told both cards were cancelled in 2014 there was no correspondence and were still showing as accepted in all shops, so we were none the wiser. Disappointing. Thanks for nothing.
I have been receiving rewards email to be activated which I have been doing for years only to find out the deals activated does not apply to the card I am using because somehow the card numbers are different. (The one i have been tapping and the one online)
This is so upsetting!
Small shops big points
I've worked out how to get decent points for minimal spend.
Usually I accrue about $500 in points a year for shops under $52 about 30 times a year.
When you do a big shop and scan your card they will give you an offer to spend $10 more than you would normally purchase to get bonus pointsnext time.Next thing I knew they were wanting me to spend $120 for a pathetic amount of bonus points.
But you can train it the other way .
Drop the amount you spend and don't activate until the offer is for a much smaller spend.
You should also do some tiny...
Beware of Coles Flybuys bonus rewards
They advertise to offer bonus points for shopping online with Coles, but the products are more expensive than they are in store. They also trick you to order products which you can collect on certain dates within the promotion period, but you are not entitled to collect the bonus points if the Coles store failed to have them ready for your collection and you are unable to cancel the order. Flybuys staff are very poor in resolving customers concerns. The only response they offered is for you to read carefully the terms and conditions of each promotion.
Dissatisfied Coles Customer
New surveys warning!
DON'T be tempted to try the new surveys Flybuys is offering. They offer you lots of points to participate in surveys but all they do is ask you lots of personal questions and then tell you that you aren't a match for the survey. I've tried to complete many surveys but never had any points.It's just a misleading way of collecting personal information.
Questions & Answers
I want to speak with someone from Flybuys, but can't find a number that has been disconnected, or an email address, to have someone answer my questions. If someone knows, please let me know.
I signed up to app they automatically have me a new card number but I have a old one with points on it how do I replace new one for my old one on my app
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