Flybuys

my attempt to seek information from flybuys was by far the worst, most frustrating endeavour i have ever undertaken. and never did i manage to have two simple questions answered 1. were points recorded 2. could i have a plastic card. initial call message was 'ai generated information which may be inaccurate or incomplete' does this give any… Read more

confidence from the start. eventually got onto a person i think. cut off. second attempt, got onto a person i think. told had to use website. gave up. this business simply does not want you bothering them - treat customers with contempt.

Flybuys and Coles SUCK. Complete SCAM they are currently running when the targeted individual customer is offered to make 4 shops in 4 weeks with a minimum amount spent only not to come good with the $50 gift card at the end. Coles blames Flybuys but it is advertised through Coles. Flybuys is being very sneaky with this offer. There is NO… Read more

record of this offer on Flybuys, if you get an email to be a part you would think putting this email in your folder would keep the information, BUT NO, it disappears after a few days. So you have to screen dump the Flybuys page to prove the offer was sent to you. Then you have several other issues. An email should come out each week from Coles/flybuys about where you are at but this rarely happens or is late, they if you purchase goods Coles tries hard to make sure you order does not meet the minimum amount by leaving things off your order so without information on this you have to ring Flyboys to inform them or the $50 gift card is not given. (hours on hold to flybuys). Then if you get past all of that Flyboys doesn't always register your shops with Coles which means again you dont get the $50 gift card so you have to then download a PDF of Coles of your invoice and send it to flybuys then ring them to find that email so they can decide if they will give you the Gift Card. Never has $50 been so hard to earn. I have NEVER HAD ANY PROBLEMS WITH WOOLWORTHS. COLES IS THE WORST SUPERMARKET OVER THE LAST 20 YEARS. As i am disabled i dont have a lot of choice online to purchase goods so as much as i would NEVER want to shop at Coles i dont always have an option. How about our ACCC actually fines Coles and Flybuys for fraud on this matter.

When Flybuys works it is a good program but when there is a problem, forget it. Fuel dockets disappeared from the app. Live chat is hopeless, Flybuys closed the app twice before connecting with a service agent, after 3 times and finally being connected with an agent, the agent said they are aware of the problem and are working on it, then closed… Read more

the chat. No explanation given, no time line as to when the problem will be solved, no offer of compensation, nothing. Why have a chat line if this is how you treat customers. No email address, just a online form if you wish to escalate the problem. I've filled out the online form but not expecting a resolution.

absolutely unspeakable, their webpage is useless, phone calls going nowhere, cannot redeem points

I’ve been trying to link the Flybuys account with my Velocity Frequent Flyer account. I tried several times but I just can’t get it to work. It just tells me it can’t complete the request. The virtual assistant was useless. I gave up waiting for the chat line.

Coles & Flybuys steal from their Customers – Dealing with Flybuys and Coles is a nightmare. They have no sense of Customer Service and completely ignore you when you have a problem. 90% of the time when I receive a Flybuys offer to shop at Coles there are problems redeeming the offer and you… Read more

have to then contact their help desk over and over to get something done about it. The majority of times the issue is that they do not apply the offer or discount and then blame the Customer for the error, when you contact Coles/Flybuys they fail to read the complaint and ask you to provide information that you have already provided before.

When you ask to speak to a Manager they just ignore you and tell you to contact Flybuys again, the reason that no Manager contacts you is that there is no real contact for Coles and Customer Service Staff just ignore you.

How Coles get away with making these offers then failing to honour them is a disgrace.

Signed up today – Signed up today only to find it can take up to 14 days for the point to apply Woollies manage to do it instantly Changing my review It's fantastic, all really saved heaps of money 100% better than woollies

Points credited to due to lazy husband – My husband thought that he would be cool and only carry his debit card with his iPhone instead of his wallet. I spent an afternoon scanning his receipts as well as my own receipt when I couldn't scan my Flybuys card because of the Crowdstrike outage. Flybuys refused to credit my points except for one receipt "as a goodwill gesture". I was so… Read more

peeved off and sent a couple of emails to them and I found out last week that they actually credited the points to my account. It was a fair amount of points too. Woohoo! My husband will carry his Flybuys card from now on anyway.

Satisfied Customer – I had a problem with a promotion . I placed the order within the time frame but collected some hours after it closed . On drawing the misfortune to the pleasant young Lady at Flybuys I was credited with the 2000 points bonus .... That to me is building great customer relationship and I thank both Flybuys and Coles for the sensational service they provide. Show reply

One of the very rare times I have made and enquiry . My fuel discounts suddenly disappeared from my account . No explanation . Tried their live chat and they refused to answer my query in any shape of form . They wanted a DOB just to ask a question. Not even about the specifics of my account Lloyd shame on you. Coles shame on you.

I’ve used flybuys for a while and not had too many issues. It’s clunky and there are a lot of delays/issues compared to Woolworths rewards program but I thought it was ok…until today! Flybuys has introduced a new policy that means if you activate an offer for a minimum spend and complete a shop that qualifies for that minimum spend but there is an… Read more

item out of stock or a weighted product that comes in lower you NO LONGER qualify for the bonus points, through absolutely no fault of your own. So stingy. Back to Woolworths I go. Thank goodness I already support local f&v and butcher because Coles and woolies continue to suck in new and creative ways.

First up lets be clear I stuffed up not flybuys. Clearing my emails yesterday morning half asieep still hungover from the night before I clicked on a dud flybuys email that landed up costing me $500. The scammers hit me for 5x $100 DAD gift cards. Luckily I was aware of my points balance and picked up I was down 100K points. Double changed my… Read more

password but also noted they had changed my mobile number, i'm guessing to set up a future hack. Anyway all safe now. I do have a comment on flybuys (West farmers/Coles ) My gift cards were shipped off to a domain in Estonia, Atomicmail a zero access encrypted site with a dodgy reputation. You would think with the amount of scams going on a site like Atomicmail would warrant an alert. Why would a guy in Queensland early on a Saturday morning suddenly send five gift cards to a girl with an Estonian IP. The banks, or at least my bank, has done a good job in looking after their customers. They take security seriously while I think flybuys takes a very much laissez faire approach. You only lost points not real money. Maybe i'm wrong but that's my thinking. flybuys do have a warning about scammers atop their webpage which is good but I still think they can do more in looking after customers.

Tried numerous times to update email with flybys. Even after all attempts no emails. Went instore coles twice to redeem points for cookware. Not there. Tried an online shop with coles to see if I could get cookware that way but no. When I called flybys to find out how I could get the cookware the person told me that promotion ended the day before.… Read more

The credits I shopped for now worth nothing. So infuriating to have to try and get answers from someone not even in the freaking country, reading a script in poor english and they can't understand what you are saying. After all that I went home and deleted flyby app. Still no emails after wasting hours and effort to simply update email....oh well....just been shopping elsewhere where they don't have flybys.

Having been a flybuys member since Mike started the program up for Coles/Myer. I recently tried to redeem my points only to be told by there offshore contact centre that my information was wrong even after copy and pasting my details they have on the membership page. The kept telling me my details are incorrect. I asked to speak to someone in… Read more

Australia and they refused. Being a loyal flybuys and coles shopper since the day the program was started. I have no option but to stop wasting my money in coles and other associated stores. These were great Australian business until west farmers became involved. I have no way of recovering my hard earnt flybuy points. As they don't have anyone from Australia with common cense at there contact centre. You can stick your flybuys where the sun dont shine.

I think it's wrong that purchase of tobacco products doesn't earn you points we paythe same money as anyone for our products and we pay a lot for the tobacco products why shouldn't we be rewarded the same as a loaf of bread it's still an in store purchase i understand not being able to buy smokes with the points but we should still earn points for the purchase. This is disgraceful it's predjudism against smokers.

On Wednesday, June 10/26 my wife opened an Email she thought it was from Flybuys regarding updated Privacy regulations. She was prompted to sign into her account and received a two factor authentication code. After that nothing happened but the next day she realized that 36000 points had been removed from her account. She immediately contacted… Read more

FlyBuys regarding this issue and was told that they would look into it and let us know either way. It has now been over twelve days and we have heard nothing so it seems that FlyBuys are not very considerate and they are not very interested in making sure that Customers information does not fall into the wrong hands. We felt that by having been prompted with a two tiered security code that everything was fine but we were wrong. So we would just like to warn other Customers about this type of Scam.

I have been scammed out of $500 of flybuys points I have been saving up. I stupidly got an email that looked so legitimate & after clicking the link they sent SMS code & a code to my email so seemed so real but sadly they stole all the points. I tried to call flybuys straight away but being a Sunday they were closed. By the time i could speak with… Read more

them it was too late as the scammers had been sent $500 digital gift cards. The frustrating part is Flybuys have been so unhelpful & more or less said it’s my own fault. I understand I made the mistake but would love to know how the scammers got such personal details like mobile number email & flybuys number. Also .. flybuys emailed the digital gift cards to somewhere but they don’t know where which seems odd. I would have thought that Flybuys / Coles being the multi million dollar company they are would have done something as a goodwill gesture at least but instead made me feel even more st^pid than I already did. Thanks for nothing flybuys & maybe look into your security measures you have in place as they are completely inadequate

Just closed my flybuys account after many years because contacting customer service over a long time has been problematic and the “deals” have become not worth the effort. I know Cole’s is not directly tied to flybuys but they do adopt the flybuys card and they themselves have become overly expensive. Pennies to the customer! And also flybuys advised that they found missing points from a year ago to now. Just another reason to leave!

We were sent a scam email that looked identical to the flyby’s website. When we clicked on it we lost all our points $80 worth we contacted flybys in regards to this and were told “oh yes we know about this fishing email , so I asked if they could refund the points as a token of Goodwill ,considering we’ve been Flybuys customers for over 20… Read more

years. I was given a flat out NO. Absolutely disgusted with their response we were saving these points for our children’s Christmas presents Flybuys should be ashamed of themselves.

I purchased $500 worth of Cole’s gift cards through their rewards program using my flybys point on the 14-5-26 , when I received an email from them saying they were sent and tracking would be available within 2 days , No Tracking was ever provided. I contacted Flybys and asked for the tracking I was told that the cards came from a third party and… Read more

they had no way of getting a tracking number and that I should wait until today the 2-6-26 and if my cards had not arrived to call them so they could start an investigation and replace the cards ensuring they had tracking . Today after the postie had been I rang flybys to inform them my cards still had not arrived . I tried online chat and the person told me to wait until the 14-6-26 and then cut off the chat before I could ask anything. I then rang the 13 number to ask for help the first woman took my details and simply hung up so I called back the second woman proceeded to tell me that I would have to wait until the end of the week and call back and her supervisor would discuss the issue about the issue ? She refused to give me an answer about when to expect my gift cards or what would happen at the end of the week if they still had not arrived . 6 months ago I purchased a $60 toaster from them , they sent it with tracking we had to sign for the parcel and it arrived in two days from the same place . But a $500 purchase nobody can seem to find or give me details . I have now joined the class actions regarding Coles practices because when I asked if these cards would be replaced I was given NO answer . I tried lodging a complaint and escalating the matter and you get the same exact response NONE AT ALL . Coles Flybys seems to be just another scam and their customer service is non existent .

Extremely disappointing experience with Flybuys Rewards. I redeemed 20,000 Flybuys points for a Black & Decker Wet & Dry Lithium-Ion Dustbuster. When the item arrived, it was clearly faulty straight out of the box as the charging cord could not be inserted into the charging port. I reported the issue immediately, provided photos, and was told I… Read more

would receive a response within a few business days. Despite multiple follow-ups, the matter has dragged on with little progress. Instead of resolving the issue or providing the refund I repeatedly requested, I was asked for further information and subjected to unnecessary delays.

What has been most frustrating is the poor customer service. On one follow-up call, the representative was rude, dismissive and repeatedly interrupted me while I was trying to explain the issue.

Consumers should not have to fight for a remedy when a product arrives faulty. Based on my experience, Flybuys’ after-sales support has been extremely disappointing and falls well below the level of service I expected.

I will be escalating this matter to NSW Fair Trading.

1 Had my.flybuys scamed by email after 4months of ignoring i opened when said.needed.to update account. Adised fly buys 2min after so the could stop the gift card that stole 50000 point. Two weeks later they adivised.they cannot return points. Have been a loyal customer didnt realise tbey.were so poor . 2 Give aways are a scam of theres to… Read more

spend money. Then no items when you get enough points .DONT WASTE YOUR TIME. After years of loyalty so gutted. Guess i will have to spend more elswhere. FORGET FLYBUYS SCAMERS.

Cannot redeem points for Fly.Buys money off Coles Supermarket shop. Their online agents are bullies, who do are apathetic to my issue Tried 5 times over two days 'online chat'with their Agents, the best response was a condescending reply, then next, being disconnected 3 times from their 'chat line,' finally a bullying aggressive woman,… Read more

extremely hostile.

All futile time wasters, no resolution.

I am amazed by Product Reviews score of 1.4 stars, Fly Buys is unworthy, my opinion ,zero to negative satisfaction level is appropriate .

This is trash. Points don't show up, promises aren't honoured and everything is done to benefit them. Basically I am saying that they lie. Also if you send them a question they want you to send them your ID. Weaselling out.