Forzieri

Keep away ! Scammers – keep away! Scammers. I bought the item, then cancelled the purchase on their website within an hour, they processed the purchase anyway. Then, didn't send the item. I had to open a dispute on Paypal to get them to react. Pretend they have a representative in Australia. They are dodgy as. Keep away. Show details

They have return & my money – Received defective item. Sent pics. Delayed sending return label. Delayed processing return. Return was processing. All returns were being delayed. Filed dispute with my bank. Forzieri sent documents which had to be translated. My bank finally stated documents indicated I HAD received refund. I sent letter & proof of return delivery. My… Read more

bank reached out to this merchant again. Forzieri stated PayPal was giving them a hard time & would issue a store credit. I want my money back not store credit. I have nothing & these thieves have my money. My bank tells me cannot make a merchant return my money. RUN from this disreputable company.

Worst online shopping ever. A scam! – i placed an order for a Marni bag on the 22/7/2020 (order no: 9041731). It has been 10 weeks and after multiple emails, the customer support claimed that there is a delay from Marni side thus the item is not in stock. After waiting for 10 weeks, I decided to cancel and request a refund. The moment I asked for a refund, they told me the item was… Read more

shipped and I will be provided with a tracking number soon. After 3 days, I have not received any tracking number and no updates. The item is worth almost AUD 2000 and the customer service was absolutely poor and disappointing. If I could give zero star I would.

This company is a scammer! Please get away from it – I bought aud$622.30 bag and got it returned cos it took them a month for it to be delivered. Requested refund but they suddenly said it is shipped. Wow. Idc and still want a refund and they said I can issue it once the parcel has arrived at me. After it arrived they have confirmed that I'm eligible for a refund and I return the product. It's been… Read more

16 days and I dont receive my money back!!! Emailed them no response Called them no one answer. Rip customer service. You call yourself a luxurious website but I feel like buying from a garbage can.

Happy Purchase – This is the 1st time I buy from Forzieri and it's an excellent experience. It only takes 2 days to delivery to Australia and the package is amazing. I would definitely purchase again and recommend it to my friends. Thank you for everything.

Horrible CS and poor platform – Poor platform. Beware when you input your address, the second address line might not be successfully stored in their system, but the worst is that when you contact their CS, no matter via CS form or facebook, reply to confirmation even their helpdesk email, no one replies you, even you quote your order number and mention the issue (e.g. incomplete… Read more

shipping address list in order detail), none care and they would just push the parcel and deliver a very bad experience. I don't recommend the site, there are too many other choices, pick something better like Farfetch, net-a-porter etc.

very impressed – I ordered a little business card holder. I ticked standard shipping and it arrived the next day express for no extra charge and was packaged beautifully inside, protected by two boxes and lots of tissue paper. By the time they covered the shipping and packaging, they wouldn't have made any money out of me, was really impressed.

TERRIBLE RETURNS AND CUSTOMER SERVICE – I purchased two bags from this website. They claim to offer free returns which is completely false and misleading. I had to pay the costs to ship back one of the bags from Australia which costed me just under $100. Then I'm told I have to pay approximately 32% of the cost of the bag which is just over $200 as import tax for returning the bag to… Read more

the country of origin. But they provide no official customs documentation, they just said they will deduct the value from my refund, so in essence I will only receive half of what I paid for the bag that I didn't even use! Have been in touch with the customer service team via email and phone and they are very unhelpful. Customer service will be the failure of this business. Unless you are absolutely sure you want the item purchased. DO NOT buy from this business. You will waste and lot of time and money.