14,552 reviews
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Seriously great undies – Have never reviewed a product before, these jocks are so seriously great that I’ve had to jump on and write one. I’ve got tree trunks for legs, always have a tough time buying leg related clothes, these bad boys fit perfectly, don’t ride up, keep everything where it’s meant to be and the Lycra panels really do make your legs glide together. No… Read more
chaffing at all!! Got a 4 pack to start with, on day 5 after arrival I had to revert to a pair of the old ginch, felt like I’d strapped some sandpaper on.. So impressed that I’ve just dialled in and doubled my fleet. Don’t listen to any of the odd propaganda reviews; Do yourself a favour lads, take the dive, your getaway sticks will thank you!
Great product and customer service, my package got stolen and customer service responded promptly when I said my package hadn’t arrived and even though it was no fault of their own they offered a complete refund or replacement
UPDATE: Since adding this review 2 months ago, I have had mutiple back and forth communication with Step one who appear to be giving me the run around! They asked me to resend pics of the damaged underwear which I did and also asked me to dig out the orders and send these to them as well which I did. More than 30 items bout over a space of years.… Read more
In between all these conversations I had to reach out TWICE to advise them that I have had no response from their Senior Sales person! And then finally I received a response to ask me to share the photos again! I told them to go and look for the info that I had already sent themself! So despite seeming as though they were genuinely caring about the issues we have experienced with the step one undies, its all just been a FARCE and a waste of time! I would give NO STARS if i could!!!! Between my husband and my son, they have purchased more than 30 pairs of these (trunk and boxer) and most of them developed a rip between the band and the material within months! Refer to picture. And they did prevent chafing at all! We wont be spending hundreds of dollars on this product ever again.
**UPDATE ** After being contacted a few times by Cher, still no reply after requesting the order email address I've attached some pictures, I hope this helps others consider an expensive purchase and the possibility of breaking. Can you tell me why the small panel on the back of the men's undies just below the elastic waist, rips? My husband as… Read more
around 2 dozen pairs so its not as if he uses the same one over and over, in 12 mths we have gone through around 6 each failing in the same spot. Considering the price this was a.major factor in switching brands
Hi ChrissyN, Thank you for your update, and we're… Read more (+4 replies)
Reviews with attachments
Awesome service from Gladys All the best and may god bless you girl! Show details
I bought stepone underwear about 3.5 years ago and they were the best so I bought more
No more holes – I bought my son a few boxers some years ago, he has worn them to death, literally. I was sick of looking at him walk out of the bathroom like a pauper ! He won't give them up! Untill I bought him another batch Lol! But his lucky strawberry limited edition print is not going anywhere! I hope they bring them back!!!!
Excellent Undies ! – Bought my first pairs of these 5 years ago. Have since replace all my underwear with Step-One. They are extremely comfy and long lasting. Better than any other brand I have ever tried. (p.s. Read the labels when you get them, there are hidden gems here.) Even if something does go wrong with your order, the customer service people are prompt and brilliant at correcting things. Great product and Excellent service ! Show details
Super comfy – Super comfy fit and such a nice feel. The boys love it
- +1
the product fits well feels good and does what it’s meant to do. However not even 12 months on 1 pair is falling apart at the seams the other is falling apart all over. Step one refuses to believe it’s a warranty issue and will only once out of courtesy replace just one pair. I have had briefs from k-mart at a fraction of the cost and last me 3-4 years before falling apart. This is bad business. Show details
Hi Mr. X, Thanks for taking the time to share this with… Read more
Very poor quality. Shame as super comfy but now all rip at the back after a few months.
Hi Brad F., We're very sorry to hear this has been your… Read more (+3 replies)
Latest follow-ups
Really good but can be better – These are the best boxers I have owned. I have bought over 14 pairs. It would be 5 star but they can be improved! Great for thick thighs and sweaty bits. The improvement can come from the material which isn’t around the trunk. Firstly, it becomes… Read more · 1
fluffy and bobbly after several washes. Secondly, men get sweaty bums too. Look into a design for that crack too. Keep up the good work. Reach out to me, happy to test out some new designs!!
Follow-up · I wrote a review back in July 2024 saying how happy and impressed I am with these boxers. 2 years down the line and I’m still over the moon with them. They are hands down the best boxers I have owned. As I said before, for a guy with thick thighs, and who runs hot, these are great. The quality is brilliant. I think I own around 40 boxers, and the… Read more
Find out how Step One Men's Bamboo Underwear compares to other Underwear Shops & Brands
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Best comfort and support for men! – I’m very happy with my husband’s comfort and the way he has been able to keep his overall health and well being up at his stage in life. Show details
Follow-up · Still going strong and keeping my husband happy and healthy. Well done!
Positive reviews
I have purchased several pairs of step ones and couldn’t be happier. The customer service team were fantastic to deal with when I recently had to contact them. Even though my email was sent late in the evening a team member replied instantly and resolved my issue promptly. Definitely the best customer service I’ve ever received! Show details
Amazing! I've seen the ads for years (Less so these days), but was always hesitant to buy, thinking it's maybe some clever marketing trick. (I've been tricked before with other brand "moisture-wicking" clothes that are actually sweat inducing). I finally decided to buy/try some and was very presently surprised. No chafing! No sweat inducing unnatural fibres. Show details
Most comfortable pair of underwear i have ever worn. My order was missing 2 pairs of underwear, but i had 2 more pairs shipped out within the 24 hours of the pacjage recieved. Quick & supportive customer service. Would highly recommend Step One! Show details
Negative reviews
Good for 15 wears and then they just give up. Elastic and material just goes. If you can afford $2 a wear go for it but if you think you will get alot of wear out of them look away.
Hi Pavlos P., We’re really sorry to hear this has been… Read more
Ordered several pairs of step ones and within weeks they've all developed holes. Customer service is totally absent despite assisting me they would send replacements.
Hi Dhcomet, We’re really sorry to hear about your… Read more
Shame that, in the pursuit of greater profits for shareholders, the task of holding the family jewels has befallen to poorer quality stepone trunks compared with some of the OG ones. Some of the new ones don’t even last a year, when some that are at least 5 years old are still holding on! Won’t be heading down the stepone path in this lifetime again. National shame, unfortunately. Show details
Hi Michael, Thanks so much for sharing your thoughts… Read more
Recent reviews
Just a warning to anyone purchasing from Step one. They now use Aramex couriers, this is the worst courier company around, it illustrates exactly how Step one view their customers.
Hi there, Thank you for sharing your feedback. We’re… Read more (+7 replies)
Utter garbage. They used to be my favorite underwear but now they don't even last a year. The quality has plummeted since they changed how they are made. I now purchase a competitor for half the price and they seem better quality. Disappointed as I was a loyal customer.
Hey Bob, Sorry to hear you’re disappointed — we really… Read more
Find out how Step One Men's Bamboo Underwear compares to other Underwear Shops & Brands
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I purchased three different styles all in size medium and they all differ vastly in size. I contacted customer service who asked for photos and the code numbers found on the undies tag. I submitted all of this and haven’t heard a peep in response! I definitely do not recommend this company Show details
Hi Leanne, Thanks for taking the time to share your… Read more
My son loves getting his "comfy undies" delivery! I love sending him random packages!! The Step One team are a great support especially when you have a (silly) question... they're a pleasure to deal with. BIGGIE THANKS STEP ONE TEAM. Show details
Used to be great (2 years ago) but quality dropped off completely. Now get holes at the back near the elastic within 2 months. Clearly saving cost on production to maintain margin. Now looking elsewhere for alternative brands. Shame, used to love them. Shipping terrible, 3 weeks to arrive to Perth. Aust Post faster. Show details
Hi John C., Thanks so much for your feedback — we're… Read more
Never done two reviews on the same item! Thing is, I did the first before my delivery. Just knew things would work out I suppose. Anyway they didn’t arrive.So Step One send me another order free of charge.Plus free delivery. It doesn’t getter any better. Thanks to you all for making this special for me.
Been running step ones for many years now, just recently placed another order (last night) and checked a pair I was putting on this morning and realized I got the incorrect size, followed up with step one and only took a matter of minutes to rectify Thank you so much Show details
They used to be spot on. Not sure if there’s some cost cutting going on but the sizing have definitely changed. Sizes are much tighter. (& no it’s not from weight gain) Show details
Hey Johnny L., Thanks for sharing your feedback! We're… Read more
I have been a fan of Step One for several years. Now it's time to replace some of the original pairs. After trying a brand of a different design I'm returning to Step Ones. Show details · 1
I love my step ones, what I don’t love is that the stitching on the band coming off from the material. The quality could be a little better. I have brought some more, and hope these ones won’t break like the last two pairs.
Hello Chief W. I am glad to hear you love your Step… Read more
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Hi there, We're truly sorry for the frustration this… Read more