Best Underwear Shops & Brands

Ordered several pairs of step ones and within weeks they've all developed holes. Customer service is totally absent despite assisting me they would send replacements.

Fast helpful service and perfect fit due to their very helpful sizing feature. I have been buying from them for 5 yrs. Thank you. Show details

Good range of quality plus size/big cup size bras. Would love for extended range of my favourites all year round - but love when they're on sale Show details

Way too small for an XL sizing - waist elastic is 60-70cm before stretch to 100cm+ which is way too restrictive. Legs are too small as I am a cyclist… Read more

my thighs are bigger, causing them to ride up in a "V" shape cutting into pelvic area. I wanted to tear them to shreds within an hour.

The main thing I like is the pricing you can sometimes find really good deals on branded items, especially during sales. When everything goes smoothly, orders do arrive as expected and the products are usually as described.

I purchased these for use on my e-bike - although I have a gel seat I don't have padded pants but 'normal' knickers seemed to become uncomfortable… Read more

after a few miles, especially in warmer weather. First pair of women's body shorts worn for a whole day, no cycling, felt cooler than I was used to. Second pair worn just on e-bike, cycled 12 miles, still cool and fairly comfortable, again maybe something I need to get use to. Less adjusting needed than 'normal' knickers whilst cycling. Possibly would benefit from a cotton gusset instead. 4 stars given as I'm still unsure about them, maybe more miles needed.

Defects - No response – Seems to be a trend in the feedback provided by others when a complaint is made to Tackle on the quality of their undies ( I too have a new pair with… Read more

a hole in them). I have logged 3 emails seeking feedback on what can be done. Tackle does not respond.

Bras came nice and quickly and are great quality. The strapless bra runs small and I needed to size up. Now I know my sizing it will be easy to order again in the future. Show details

Friendly staff very helpful . Would recommend to everyone who is struggling to find good bra of their sizes .

Everything I've bought from this site is either extremely low quality or broken. Although at no point is this stated on the website - Also sneakily… Read more

there is no ability to leave feedback or a review of any of these items on the website to warn other people. This is the fifth time I have been forced to return the items I've bought because they are either poor quality (broken seams or poor quality material) or broken clasps, dirty as though the bag has been used for a long time. I made the mistake of using a voucher to get it and so any returns is only giving me store credit, thus I need to go through even more BS of receiving things, getting store credit and trying to find another laptop bag. I would not be giving them any more money if I had a choice in it.

After 5 attempts to buy a laptop bag, I have no way to warn others of this. The Iconic has simply added the faulty items to be recirculated so that some other poor sucker will buy it and if they are desperate or don't have time, they will keep the item, despite it being broken. A disgraceful and scammy online store I highly recommend you give it a miss! The most recent bag I purchased was a Cobb and Co. Kemp leather laptop bag. How it looks on the website versus how it looks in real life is truly shocking. https://www.theiconic.com.au/kemp-leather-laptop-bag-637891.html

Disappointed & Confused Boody purports to be sustainable yet they attach clothing tags with hard plastic tabs that do not break down in the… Read more

environment. They also use a form of plastic wrap which is unimpressive. I just purchased a pair of their newly advertised ‘Forme’. They are unimpressive, bulky & shapeless. I have been a purchaser for in excess of a decade; doubt I will be so in the future due to these poor features. There are true sustainable products in the marketplace, go look for them.

Orders are always processed in a timely manner. Good value for money. Show details

Absorbency levels are misleading. My brand new ‘Super’ pair leaked in a huge way after just 3 hours of wear. No extra thickness to the gusset it… Read more

just goes upto your belly button which I’m guessing is where the ‘super’ rating is coming from. Where it counts, no better than ‘moderate’. Disappointed as these were expensive.

September 2024, after spending just under $900 on multiple jeans, two pairs were sent back as their fit was completely different. I was offered a… Read more

refund or gift voucher and took the gift voucher as I knew I would buy more jeans in the future. Gift Card received and when I spoke with Freddy they confirmed that their gift cards last for 3 years. No correspondence from them since. I went to use my gift card only to find it has expired. There is $400 on this gift card, so a lot of money to lose. When I last checked it before Christmas 2025 it had not expired. After contacting them I was told it was not a gift card it was store credit that expires after 30 days. Not possible as it was still active a few months ago. What disgusting behaviour. No emails to myself have stated I was receiving a 3 month expiry on credit, I only received the Gift Voucher card with no expiry. My bank is now raising a dispute with them, but to everyone else thinking of buying clothes through Freddy, PLEASE don't ever accept any form of gift card as a return. Always insist of a return of money to your bank.

My order was duplicated and I was charged fees on that order. Their website was at fault. The AI customer "service" bot "Mechelle" was useless and… Read more

wasted weeks of my time due to incorrect return instructions... Now, the underwear. Rubbish design. Inner seams are scratchy. Too much branding, Boxer shorts seems like a monkey designed them. Save your time and money. Mine are already being used as rags....

Do not buy from them they just scammed me. BUY FROM STAX. I bought Size 20 and recieved Size 18. Simple mistake right? This stuff happens. Cool. I… Read more

went through the return process. So I can exchange for the correct size I initially ordered. Even had a pic of evidence that i recieved the wrong size. Only for them to review the return and reject the exchange. They didnt even have my size to begin with but gave me a size down. What am I suppose to do with that wear it on my arms?! Please dont buy from them!!

Every add I get for shoes has the same issue..no sizes...Why advertise something you've got jack trash stock of..Waste of time.

Worst experience with click and collect. Advised via email my click and collect was ready when I got to the store 3 of the 4 items were missing and not available in the store. A week later I am still chasing them for a refund.

How a simple pre‑paid order became a Kafka‑esque nightmare: This was not a complex transaction. It was a straightforward online purchase: a parent… Read more

in Sydney paying for a birthday gift to be sent to a daughter in Melbourne. The business advertised “fast dispatch”, “same‑day dispatch”, and “FREE SHIPPING” – all the usual assurances that make a customer feel confident. Yet within days, our simple order was transformed into a minefield of unexplained “security checks”, arbitrary identity demands, and then a humbling cancellation with a vague 24–48‑hour refund promise.

What began as a routine retail interaction ended as a textbook example of how a small business can weaponise “discretion” against a customer who merely wants clarity, consistency, and a fair transaction.

A “security system” that exists only in their own narrative: The vendor invokes a “Shopify Security System” that “flagged the order as being at a risk of fraud” – but produces no rules, no documentation, no screenshots, not even a reference to any actual policy language. There is no explanation of what, precisely, triggered the flag, nor any evidence that this had anything to do with how my bank or card issuer processed the payment. The transaction was authorised, cleared, and in no way challenged by the financial institution.

The sudden pivot to demanding a photo showing *both my current ID and the payment card* appeared out of nowhere, after the order had already been confirmed and the payment captured. It felt like being asked at the checkout counter to strip‑search myself before the shop would hand over the goods. And yet, this intrusive demand was not grounded in any statute, regulation, or clearly disclosed term and condition. It was pure discretion, dressed up as “security”.

Overreach disguised as protection I wrote back, quite calmly, that there is **no Australian law** – neither under Commonwealth legislation nor New South Wales consumer or retail‑protection frameworks – that obliges a private customer to produce photographic identification and card details as a condition of having a confirmed online order fulfilled. Nor had any such requirement ever been disclosed before or during the purchase. The vendor’s own earlier emails said nothing about this; instead, they promised “fast dispatch” and “same‑day dispatch” and “no tax invoices or receipts” – happy, marketing‑driven language, not foreboding warnings about ID checks.

By quietly shifting goalposts *after payment*, the business exposed the fragility of its own “terms”. They expect you to trust them with your card details, but refuse to trust you with a completed order, unless you first surrender far more personal information than Australians reasonably expect to give in a retail context. The proportionality is backwards: the intrusion is maximal; the explanation is minimal.

A request that smells like a scam (and may feel like one to others): When the first email asked for a photo of my ID and card, my instinct was clear: *this is what phishing attempts look like*. I had to ask, very bluntly, whether this was a scam. The vendor’s reply tried to soften the tone with expressions of empathy (“I understand your frustrations”), but then simply repeated the same proposal: provide the ID and card photo, or they would cancel the order.

There was no alternative path offered. No human escalation beyond a scripted “these are security measures put in place by Shopify”. No explanation of how this “Shopify Security System” actually works, nor any reference to privacy safeguards, data retention, or who exactly would see those photos. The message was, in effect: *comply with our random, undocumented demand or lose your money and your order*. That is not consumer‑friendly service; that is coercive gatekeeping.

The arbitrary cancellation and the refund illusion: Once I refused to hand over the requested images on the grounds that they are not legally required and are grossly disproportionate to the risk, the vendor simply “cancelled the order” and promised a “refund within 24–48 hours”. Notice what is missing: any admission of fault, any apology for forcing the customer into an impossible‑seeming choice, and any explanation of how this process actually protects *me* rather than their own convenience.

The refund is being treated as a favour, not an obligation. But in Australia, if you take money for a service or product and then fail to deliver anything, the default expectation is that the money goes back – promptly, without spectacle. The casual way they toss up “24–48 hours” as if this is a generous concession, when the delay is entirely of *their* making, adds insult to injury.

This is not just poor service; it is a pattern that could easily trip other trusting customers. Someone who pays in good faith, sees a “fast dispatch” promise, and then suddenly gets a demand for ID and card photos, might feel pressured to comply – not because it is lawful, but because they are afraid of losing their order or being labelled “suspicious”.

A warning to other Goodwill‑minded customers: To anyone currently considering purchasing from this business: proceed with extreme caution.

- You can pay in full, receive a cheerful confirmation email, and later be told the order is “held” because of an opaque “Shopify Security System”, with no appeal or meaningful explanation. - You can be asked to surrender highly sensitive personal information (ID plus payment‑card images) as a condition of getting your own pre‑paid order, even though this is not required by any Australian law or standard consumer‑protection framework. - You can then be given a choice between invasive compliance and losing your order, with the “refund” presented as a courtesy rather than a basic expectation.

This is not how a transparent, law‑abiding retail operation behaves. It is how a business behaves when it treats its own discretionary internal checklist as if it trumps both the law and common sense.

If you value privacy, your own legal rights, and your autonomy as a consumer, you may want to think twice before trusting this vendor with your money, your data, or your goodwill.

Disappointment – I am amazed that I can only order 1 product every 10 days. I am yet to receive confirmation of my order, from both Zodee and Paypal. The only reason I purchased from Zodee was the security of Paypal. What is going on?

Beware - during checkout they sneakily add extras to your order. That’s reprehensible I would never buy again, I don’t like their business model I… Read more

took up the buy one get one free offer from Facebook advertising. Should have cost $59 plus shipping. Instead I was charged $122 as they added a “2 pack of bras” to my order that I didn’t see checked. So disappointed. Furthermore I messaged them within minutes to be told I can’t cancel the add ons as it’s already been processed. Really? Within a few minutes! Terrible way to do business. I’ll be returning the whole order once it arrives but what an inconvenience. I won’t buy again

1 star because there's no option to give 0 stars. No way I would ever buy anything technical from them. I bought a vacuum robot that worked for 5… Read more

months and then there was no way to return it or repair it under the warranty that was advertise as 1 year. they sent me a spare battery, it's a laughing if it wasn't lost money. time and nerves. The worse service I have ever received.

OrderAU009525800 – I have not heard anything on my order i submitted a week ago. Even my emails i sent has not been replied to me.. have i been conned .

Excellent service from purchase to delivery. Very quick turnaround. Highly recommend. Show details

Friendly service from the Parafield store. They helped me find the right size and colour. Lots if options to choose from. Show details

This bra is a crock of trash, I ordered size 16DD, this would be lucky to be a 'B' cup. You also advertise it as 'Just $10', by the time shipping and… Read more

other hidden costs were added it was $43 dollars. Even if I were a 'B' cup, this flimsy piece of cr#p wouldn't support anything. absolute rubbish product and I wish I had not been conned by your false advertising. Other customers BEWARE, this is the biggest false advertising I have ever come across in my life.

10/10 – The service is fast and lovely, the bra (Shock Absorber Infinity Front Close Power Bra) is amazing! I exercise a lot and tried many bra's, BUT it's the first time I can really recommend 10/10!!

I have purchased numerous merino baselayers from several different brands and Ktena, to me, is the best by a significant margin. Simply excellent quality products, excellent service and excellent after sales support. Show details

Great Service – The website was easy to navigate, great price and fast delivery.

Did an online search, phoned and booked in. Matt, popped around and installed my new Merlin roller door motor, after he took me through a range of… Read more

replacement motors. Lovely young chap, no fuss, just got stuck into it. 3 remotes, 2 for the cars and one for the abode. Followed by a quick demo and double checked everything was in working order. I filled out the warranty online. Matt cleaned up the site after he finished and took away my old motor to dispose of it. Top notch replacement motor and service.