13,269 reviews
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- Very small (123)
- Slightly small (95)
- True to size (463)
- Slightly large (51)
- Very large (43)
Reviews
Nuisance/scam?
Am getting unsolicited ozsale.com.au promotional emails to the tune of several a day. On trying to unsubscribe it requires I enter my email. As I never subscribed it all looks scammy, my spam is getting clogged.Unethical Business Practice
I have recently been receiving multiple emails a day from this company. I never signed up, and have gone through the unsubscribe process many times without success. The company keeps telling me that my concern has been escalated, but I am still on their list. I would advise not to purchase from this company due to their unethical business practice. Show detailsUnsolicited nuisance SPAM from OzSale
Receiving unsolicited text message SPAM from OzSale. Who are these nuisances, and where did they get my number from? Show detailsHi Jamie, Thank you for your review. I am sorry for the issue. In this instance, I have sent you an email privately requesting your email address for me to check further... Read more
. Looking forward to your reply. Warm Regards, OZSALE TeamSPAM SPAM SPAM
Why am I getting spam text msg for your company today. I have never signed up for your service, never used your website. You have illegally obtained my contact details. I do not give you permission to use my info in anyway, and request that you delete all illegally obtained or not approved info you have. And before you say you got the info from a 3rd party, they have obtained it illegally as well, and without permission or consent.Hi Steve, Thank you for your review. I am sorry for the issue. In this instance, I have sent you an email privately requesting for your email address... Read more
. Looking forward to your reply. Warm Regards, OZSALE TeamExcellent customer support
Very helpful support. The return process of faulty item was smooth & excellent. Show details · 1Non-stop spamming!
Receive several advertising emails a day from ozsale, despite never having purchased from them. Unable to unsubscribe. Very annoying.Hi Kezbekistan, Thank you for your review. I am sorry for the issue. In this instance, I have sent you an email privately requesting for your email address.... Read more
Looking forward to your reply. Warm Regards, OZSALE TeamExcellent
Easy, quick, reasonable and expedient. Thank you so very much. Show details · 1Dishonest company. Avoid!!
We purchased a number of items online, paid for them and never received them.We spent hundreds of dollars and then had to spend hundreds more as these were gifts that had to be replaced.
We then contacted customer service and after what is now 3 months and numerous emails, they've simply never bothered to respond.
They've effectively stolen our money.
I see now that this is common practice for these criminals and I will launch a class action if 6 or more of you want to join.
These guys need to be put out of business given that what they do is flat out stealing.
So impressed
I had an issue with a product I had purchased and just wanted to leave a review about the product. However Johnpaul went above and beyond to assist me and refunded my purchase. The communication was so quick and very professional. Show details · 1Thank Johnpaul
Johnpaul was able to secure a partial refund on a faulty item Show details · 1Great customer service
I received my ordered item very quickly from OzSale {first-time customer}. When I requested a return because the product was too small for me, Richard Santiago promptly dealt with my return issue and was very accommodating in ensuring OzSale's actions provided customer satisfaction. This has given me confidence about buying from OzSale again. Show details · 1Good luck getting hold of Ozsale
My account was hacked. Couldnt change password. A fraudulent transaction occurred with stored bank card details and they respond in 1-2 business days. Doesnt help when the event occurred on a weekend. Contacting customer service urgently is not an option. Show detailsHi Tetris, Thank you for bringing this to our attention and I am very sorry for the experience that happened. I am sorry we do not operate on weekends. I have checked and can see that the refund for t... Read more
he order has been processed on 24/02/24. Please allow 5 business days for the funds to appear in your account. We are in the midst of enhancing the safety measures to ensure that this does not happen in the future. I apologize for the inconvenience caused. Warm Regards, OZSALE TeamFavourable Resolution
Many thanks to Johnpaul Lisondra, the Ozsale team member, for all his efforts which resulted in a successful resolution for me in a difficult situation. Johnpaul was able to arrange for me a full refund for a product, which was supplied by another company to sell through Ozsale.A great effort, Johnpaul, well done!
Thank you again, Johnpaul for your wonderful assistance and attention.
Kind regards,
Karin Fox. Show details · 3
Return experience
Had originally gotten a product that was not the right size but ozsale was happy to give me the store credit. Eventually everything got fixed and got my purchase in a timely manner and hassle free. Show details · 1No hassles and great customer service
I ordered a pair of Birkenstocks for my son. When they arrived unfortunately, they were the wrong size. I returned them and i received a store credit on my account. I place another order for the next size up, wanting to use my credit, however somehow the credit did not apply, and I noticed on my credit card I'd been charged the full amount. I wrote to OzSale advising of what had occurred and requested they refund me. Without any hassle or further requests, they refunded me the money almost straight away. The new pair fit perfectly and i could not been more satisfied with their service. Show details · 1Questions & Answers
What are you doing about so many accounts getting hacked as per reviews? For starters, can you please delete all PayPal and Credit Card data saved for accounts? You are clearly supporting scammers or scamming yourselves. What is your email address for complaints? Dont ask me to log into my account as my account has been hacked and password reset doesnt work.
Hi P Kay, Thank you for bringing this to our attention and I totally understand your concern here. I have now passed on your feedback to our team.
Meanwhile, we are taking all the necessary actions ... Read more
to ensure that this does not happen again in the future. Warm Regards, OZSALE TeamUnable to access your site, "You don't have permission to access ozsale on this server." Would be great to access it.
Ozsale can only be contacted on the”Contact Us” menu button with a question or issue. You then have to wait for an answer, probably from a bod. There is no telephone, nor email, nor chatbox possibil... Read more
ity, so only an indirect interchange. Client unfriendly to say the least.Hi Kari, Thank you for your message and I am sorry that you are having issues logging into your account. Could you please drop us a private message with your email address for us to check further?
L... Read more
ooking forward to your reply. Warm Regards, OZSALE TeamPlease advise email address, I am not able to access your site, it says you don't have permission to access
Why do you charge postage in Australian if we are spending over $100
Hi Leanne, Thank you for your message. In order to ensure that we will be able to continue to serve our customers both locally and internationally, our shipping fees will depend on the sale event of t... Read more
he item/s purchased and the warehouse it is being dispatch from. With that, the shipping and handling fee will vary. Warm regards, OZSALE TeamDetails
Category | Online Shops, Underwear Shops & Brands, Footwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | No |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Variety of Labels |
Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Ugg Boots and Work/Trade/Heavyduty Boots |
Clothing Type | Activewear, Baby & Toddler, Children, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear |
Contact info for OzSale
- ABN: 11118610987
Extra Information
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Hi James, Thank you for raising this matter with us and I am sorry for the experience.In this instance, I have sent you an email privately requesting for your email address and I will check further.... Read more
Looking forward to your reply. Warm Regards, OZSALE Team