OzSale

After 4 weeks I'm still waiting for my order of shoes. Contacted OZSALE by message and was told they are waiting for their order ( from China or Turkey or where ever ) I would have thought the stock they advertise is stock they already have in the warehouse.... but NO... you order from them then they order from oversees. I'm soooooo not happy! I can't say im happy with the range of products available because now I believe their actually is nothing available. Have products available to me means the products are IN the warehouse. Why advertise stock you don't have available?

Since Covid I've had great difficulty as I'm sure many people with Au Post, the night mare of peoples lives.
All my Ozsale orders concern's bar 1 have been by Ozsale pursued on my behalf thus far.
Good service indeed.
I am currently awaiting on 4 orders of which 1 is still very late but being investigated by Ozsale.
The new date will make it 6 weeks if it arrives.
Ozsale always do the right thing, it is the AU Postal systems lack of respect for business's that create the issues.

Purchased an outdoor setting based on picture in advert which to me was a black/grey colour. When it arrived it was predominantly green. They will not pay for return of this item. Evidently you have to zoom in on products to see true color!!! I did get other people to view advert online and they agreed that the picture at face value is NOT green. Very, very unhappy

There are plenty of good deals, and the customer service was terrific, but I'm disappointed that they only do store credits and for this reason, I prefer shopping with The Iconic.

Excellent customer service. Online support much better than most companies.
My query was answered and completed within a day. Very happy with products from the company.

Excellent online service. Online support. Competitive prices. Easy to find all kind of items from A to Z. Best of.

I do not know how this company has so many happy customers. I have tried many many times and just about every interaction I have had with them has been awful. Customer service is non existent. Cut and paste responses that don’t address your initial question, condescending remarks, long drawn out processes that only suddenly get moving when a PayPal claim is lodged or a fraud claim with the bank goes through. I won’t buy from them again.

The Breakfast set, in a box bought for a friend arrived and was chipped. The box was wrapped extremely well. However, the china inside was not. You could hear it clinking when you picked up the box. I was upset as the cup was chipped. I am happy that the full price was refunded to me with minimal hassle.

They sent my Parcel Post order via a Courier, which meant it was never going to be delivered.

Then the half wits spend days asking me for a home address, if I had of wanted delivered to my residence I would have told them that in the first place.

Still no delivery as I write this, so far 14 working days since they took money out of my account, and no sign of the merchandise.

Good luck with this mob. Never again for me.

Canceling unwanted order and made new order I’m very happy with customer service. I thought I would be stuck with the wrong order.

I had a missing parcel, and thankfully it was found and delivered by the courier company.
Ozsale offered a full refund if it was not found.

I’m very happy with my phone! There’s only minor cosmetic blemishes (surface scratches on the metal) but the phone itself works like brand new! Unbelievably happy :3. Customer service was fast and lovely to deal with.

Really easy to find what you want. It is also quick and easy to return the product that I chose wrong.

Jonas Detera was fast in response and provide very helpful solution to the problem. She has a great attitude and was very details in her response.

The Ozsale after service team have been amazing.
Whilst I never received the order, I did receive a prompt response and updates, till refund was issued.
Thank you!!!