During the period between October 7th, 2017 and November 30th, 2017, OzSale offered one random OzSale reviewer the chance of winning a $500 OzSale voucher. This was to encourage their customers to write about their experiences with OzSale, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward.
No presents before Christmas
After shopping regularly with Ozsale for many years, I feel extremely disappointed with their service. I ordered many christmas presents from their site, ensuring only presents with delivery dates in early December were ordered and yet the delivery date just keeps getting further away and for most items the expected delivery date is not after Christmas. No one will reply to be from customer service. So disappointing.
Terrible customer service- parcel 3 weeks late and still waiting!
I ordered a Christmas gift for Santa to bring my little girl in early November, the website advised it would be delivered by 24/11- 3 weeks has passed the advised date and i am still waiting. I have requested a refund so i can get her gifts elsewhere and i have been met with copy and pasted responses to my enquires.
Now i really dont know what to do- i need Christmas presents and I dont know if i will have them in time despite trying to be so organised and ordering so early!
Do not use this company, i wish i had done my research prior it seems common for them tto let down their customers time and time again.
This company should be shut down. I am going to contact fair trade Australia.
Where is my package ?
Several weeks ago my parcel was sent, but there is no tracking information whatsoever. Nobody knows where it is weeks later. It is clear that my parcel is nowhere to be found on tracking. So can you just refund me please ? I have waited far too long and nobody is helping.
Ozsale get their products from other suppliers, from all over the world. Some are okay and some unreliable others are completely dodgy. You might receive your item as described on time or you might receive a counterfeit three months after the ETA, or not at all. I will never use them again. Terrible customer service.
Where is my order?
I purchased an item and the Ozsale website stated that delivery would occur over 3 weeks ago. To date, no item has been delivered. I have been trying to obtain an answer since then with Ozsale. As of today, Ozsale cancelled my order! I am currently awaiting a call from there manager!
Returns and customer service are a nightmare
After purchasing many years from Ozsale I will no longer continue due to decline in customer service for a simple returns procedure. Will be complaining with my credit card company.
Still waiting for my shoes
I ordered some sandels on the 2nd of November. According to the track my order thing they are still on Turkey. Expected them with in 3 weeks from ordering... But now over 5 weeks later I'm wondering if they will be here this summer... Pretty disappointed. Will be asking for my money back soon.
The reviewer stated that an incentive was offered for this review
Returns are a drama!
I had two items to return for wrong sizing. They advertise the cheapest return option as being $6.50 but it's actually $7.50 when you go to the site and you have to pay online to get the return label (which you have to print off) and then drive miles to drop it off to the courier. You might as well just pay the $9.35 (if that's the correct price) to Australia Post.
Also, on all of their correspondence they don't advise which item it is they are referring to which makes it VERY confusing if you are returning more than one item or you have ordered a few things. You get an email stating they have refunded you because the item is no longer available (and you have no idea which item they have refunded.
Cancelled half my order - the good half!
Ordered x6 items made up of tops and dresses. All approx the same prices hence more value in the dresses discounts which enticed the purchase in the first place + to gain free shipping I added the tops. Brand was new to me so I tried it since the dress discounts seemed worth it. Upon delivery, Ozsale only sent tops due to no stock, this rendering purchase a waste. Incredibly disappointed with my purchase and they have a terrible returns policy! This is why the iconic is a better shopping site for clothing. Will not be shopping here again
False sale items
The website lists products that they don't have purely to build cash flows. They will keep your money for two weeks and then tell you that the product is unavailable and then take another 10 working days to refund. This leaves you without your money for a month while they've borrowed from you at 0% interest!!
We need a zero star rating for Ozsale and their courier Fastway.
Borders on fraud by taking money and not ensuring systems in place that function in a responsive and timely manner. Go to the shops and buy or only buy if a business uses Aust Post. Refunds are tedious to try for.
- Verified customer
I shop from this site regularly and I've learnt what to avoid.
I will start with the positives; they have wonderful customer service and I have never had any issues with returning products or receiving refunds if I am entitled to them.
They recently updated their site/app to allow shoppers to make wish lists. Thank you Ozsale!
And on one occasion they had a sale on night shirts and when someone created the sale, they left out the R in night shirts and that gave me a good giggle.
Now onto the not so great; I have been shopping with Ozsale for years now. In the beginning, I was young, I had disposable inco...me and I was naive enough to believe the massive discount I was apparently receiving. I have learnt to always compare prices with other stores, especially big ticket items. There is not point spending more money than you need to and I have learnt not to the believe the Our price $xx Dont pay $xxx because Ozsale tends to be a bit misleading with the competitor prices. For example, at the moment they have a perfume for sale their prices is $34.95, elsewhere is apparently $120. Never in my life have I ever seen that perfume selling for $120. In fact, you can actually buy it elsewhere for $27.95. So they can be a bit unrealistic with their pricing. Another issue is their postage. I always check the approximate arrival date, especially if I am buying a birthday gift because I need it to arrive before a certain date. There have been many many times that items have arrived later than they were supposed to and it really irritates me. And their latest free shipping promotion is a bit flawed. You have to spend $50 to receive free shipping but you will add A B and C to your cart, all costing $20 each. A and B get grouped together so you need to spend another $10 to get free shipping. And the second group requires another $30 to get free shipping. Otherwise you get charged the $7.95 shipping fee TWICE!! And there is no way of being able to work out which items will get grouped together to reach that $50 threshold. So proceed with caution and remember to shop around for a better price and check the estimated delivery dates, which occasionally are way off.
Purchased xmas light arrived ok except no power adapter, after several contact requests a response from an overseas employee who clearly could not comprehend written english advising to return item for refund. No phone contact all in members links.
I sourced an adapter from another online retailer after 3 hours searching, don't waste your time or money with Ozsale, they are a horrible trading platform.
No Love Just hate
Does not even deserve one star!
Ordered an item from OzSale almost a month ago, payment taken immediately, etc. Item was never shipped. OzSale saying supplier has not updated their end and therefore not their problem. Refuse to give refund, etc. NEVER USE THIS COMPANY.
- Verified customer
No item delivered after six weeks
I ordered five floor mats on 19 October. As at 28 November nothing has arrived. The site promised "Order will be delivered in 5-7 days. Orders are dispatched directly to you from Australia." Do not assume this means that the goods are already in an Australian warehouse. Their first excuse was a delay in shipment from the supplier to their warehouse. The second was "our management has changed the courier partner" from the supplier to the warehouse. Still no expected delivery date. This sort of service gives local online shopping a bad name. Better to order the goods yourself directly from the overseas supplier.
On 11/11 I purchased 4 items from Ozsale. 1 has arrived. I checked my order and it says 2 items cancelled, the remaining item seems to have disappeared. No email or refund has been provided by Ozsale. A similar thing happened last year, I thought I would give them another go which was clearly a mistake. They seem to advertise items they don't have. Order number 30394403.
I placed an order on 8/11 and received the confirmation email and tax invoice for the items. I waited excitedly for the items to arrive. After 10 working days, I discovered that 2 of my items had been cancelled with no email sent or explanation provided. Upon contacting OzSale, I was informed that there was not enough inventory to fill my order, yet today I noticed they are selling the same items. I have contacted OzSale several times and now they are not answering my messages. The ACCC have advised me I have a case to pursue. I am still waiting on the other items from the same order. Not happy.
Excellent customer service
Today I received a craft set from Ozsale that had been squashed in transit. While the contents were still usable, the box for the set was no longer in good enough condition to be given as a gift, as I had intended. I sent a message to Ozsale requesting to return the item. Within 3 (!!!) minutes, I received a response, stating that they would be refunding the full amount, but I did not need to go to the inconvenience of returning the damaged item. I was incredibly impressed by this level of customer service. Thank you Ozsale.
Do no trust this company
Based on your reviews, I will not shop here. Too many people havent received their orders. Seems they also prevent you from submitting negative reviews. Perhaps Fair Trading can stop them.
- ‹ Prev
- Next ›
Questions & Answers
why my parcel has not arrived it has been sent to another town which is 130k round trip for me to get it i am very disappoint you had better fine away to get it to me or return my money
Can I return a product that I mistakenly ordered cause I thought it was a cordless drill but got an impact driver ?
My order got cancelled by Ozsale without any notification. I also havent received any refund.
Hi Harum, I am sorry to hear that, your order has been cancelled.
I can assist to check on this for you. Please revert back with your order number. Thank you.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.