37 reviews
Got a franke sink . Stated to get rust . Stainless steel isn’t supposed to rust. Voided the warranty stating wasn’t fitted with clips . Thought a kitchen supplier would know you don’t clip to a stone bench. Then made up every ridiculous excuse so they didn’t have to replace it. Poor quality, no warranty, incompetent staff . Show details
I purchased a Franke Cooktop Gas 85cm Natural Gas 3 Burner Stainless Steel FIG903S1N in 2025. Over a 9 month period, some of the little rubber supports that sit under the cast iron trivet have broken off. I emailed Franke to ask where I could order some more. I was told they don't supply this and maybe try a hardware shop. I was dismissed like I… Read more
hadn't attempted to source them myself. I ordered some on Amazon and they didn't fit. Weeks later I emailed Franke quite annoyed asking for them to source them as part of the after sales service protocol etc. The reply seemed abrasive, asking me what I would like done. I asked that they speak to the production warehouse in Australia and post them to me. They agreed to speak to them and get back to me. I followed up every week until I got an email stating they could not assist me. The stove is lovely. The service? Not so much. I just hope I don't have any major problems with it in the future.
We bought a Franke kitchen sink and tap about four years ago, and will never buy Franke again. We thought that purchasing an expensive "premium" product would mean that it would be built well and built to last. We have been sorely disappointed. First the positives: The sink and tap look great. The plug that pops up and down is a nice… Read more
feature. The draining rack that came with them is really good and we use it daily.
But the negatives: The sink dents really easily (as others have noted). It is a kitchen sink, so washing pots and pans is an obvious use, yet the sink doesn't stand up to the challenge. The paint on the tap chips ridiculously easily, and the handle is very wobbly (see video).
I haven't bothered raising this with Franke as I'm sure they'll tell me it's all because of the way we use it and that the products are four years old, but if one is spending so much money, one expects the product to last. Our previous sink and tap (different brand) were 15 years old and had barely a scratch on them. We will replace our products, but not with Franke.
Hi, thanks for taking the time to share your experience.… Read more
Reviews with attachments
Our 4 year old Franke sink drain plugs, have worn out and I sent a request to Franke, for two new ones. I am used to getting ripped off for spare parts, so imagine my surprise when they asked me to only pay the freight......the parts were no charge. WOW ! Show reply
Latest follow-ups
Had phoned Franke re sink plug. Was responded to with courtesy. After some discussion representative arranged for sale and despatch of sink plugs. All done efficiently. Show details · 1
Follow-up · Having had the plug for a only short time, I expect to have it for a few years yet. It was easy to install and shows no sign of wear. Yes, I would buy another when the need arises.
Update, NCAT found Franke liable and ordered them to pay the cost of repair. They have ignored the order and now I have to take the next step which will incur them costs plus the original amount to be paid. Franke just could not care less. … Read more
Purchased tap. Plumber tried twice to get this installed, leaking at base, and he gave up and said it was a faulty tap. FRANKE sent a plumber under warranty who pulled out the mechanism in the base of the tap and fixed it, sealed with white plumbing tape - fixed, no more leak. FRANKE paid the plumber as it was a problem with the tap as specified by the plumber. Unfortunately we have leak damage and FRANKE will not take responsibility now saying it was an install error, which it clearly was not. The base and back of our cupboard are so swollen with water damage I cannot close the door. Relatively new kitchen. Now we have to go through small claims court to get FRANKE to fix damage caused by faulty FRANKE tap. So frustrating and a waste of everyone's time. Reading reviews it seems FRANKE taps are not the premium taps we think they are. The service is abysmal and rude. If there is an issue they do not care. They have turned off google reviews. All other reviews are poor, should have read them before we purchased. Nothing but disappointing the FRANKE attitude.
Follow-up · Well they responded to the product review and asked me to contact them, then they did NOT reply to my email. So all they did was try and make t look like they cared.
Hi Kiwi3, Thank you for sharing your experience. We’re… Read more (+2 replies)
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I have Franke sink since 1999. Rubber on the sink basket worn out. Rang Franke customer service. I was advised I can’t replace the rubber as it’s manufactured not to be removed. And Bronwyn offered replacement for whole sink waist basket. Free of… Read more · 1
charge only pay for postage. Which I did.all this taken 48 hours to be finalized. Amazing customer service the time calling with Bronwyn. To receive email from Michael that’s my item being dispatched. Sincerely thanks to all customer service I am very greatly appreciated Eva
Follow-up · Call Franky on the phone number being provided previously. The Quick response from there customer service Amazing peace of mind. Without chasing customer service and offering free replacement the cost to me only paid for postage.
Positive reviews
Outstanding service. Enquired about replacing our Franke sink plugs (WP669) and by the next day they were replaced with kindness by Franke and delivered. Haven’t felt customer service like this for a long time. Thank you. Show reply
Stylish and sophisticated aesthetically. Great water pressure in the tap and spacious double sink. Franke 5 year warranty lives up to its promise and the customer service team are generous when helping their clients. Show details · 1
In 2016 we bought a Stockholm island range hood from Whispair NZ, which had an IP1140 Inline Pro Fan supplied by Haus Group (part of Franke). This has quietly (and I mean that literally) got on with the job of extracting cooking smells and steam away from the cook top for 9 years. A few weeks back, the noise of the fan increased markedly - on… Read more · 1
investigating in the ceiling cavity, we found that the housing of the motor had broken. Turns out the intaller at the time had incorrectly mounted it. Franke have offered to replace the motor for free! Absolutely outstanding service on a great product.
Negative reviews
Moved into new apartment with FRANKE sinks. Having moved from a home of 38 years, with Franke sinks, without any issues, right from the start, we noticed scratches . FRANKE are 100% unhelpful and have given us bullshxt that the scratching will magically improve over time. ...no... I'm not a total fool... and almost ALL online reviews are ALMOST IDENTICAL to our experiences. Franke may have been good in the past, but are NOW A THIRD RATE COMPANY
And considering that this review is "monitored by Franke", I'm further appalled that they have done… Read more
I bought from winnings in danks street on 21/12/2015 one ta7031 fr tap rolux pullout spray s/l for $799. (invoice s101501532). 5 years or so later the spray head gave up functioning properly. I rang franke in melbourne and they told me the spray head had been redesigned and that I could buy a new one for $160. I said there was a 15 year… Read more
guarantee on the tap but to no avail. Three weeks ago 14 february 2026 I went into winnings at danks street and was told they would get the franke rep ([Name Removed]) to call me. I am still waiting for her call. The fact that the spray head was redesigned indicates that the original I bought was defective. No stars for franke.
Hi David, Thank you for your feedback. We’re sorry to… Read more (+1 reply)
Franke Kitchen Mixer TA9701 This tap should be taken off the market. It is not fit for purpose. The water flows at 1.5L/min. Not even enough to get the gas hot water running in kitchen. I spent over $1000 on this tap. Should have put the money through a poker machine, would probably get more in return. Show details
Hi Julie, Thank you for sharing your experience with us.… Read more
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Recent reviews
If I could give 0 stars I would. Very disappointed with Franke. Our "premium" composite sink has chipped in the centre after only being installed and used for 4 months under normal household use. That is not reasonable wear and tear for a product marketed as durable and sold at a premium price. Even more disappointing was Franke’s response.… Read more
Despite the sink only being installed 4 months ago, they dismissed the issue as “impact damage” and refused any warranty support.
A sink of this quality and cost should not be chipping after a few months, and a premium brand should stand behind its products. Franke is absolute rubbish quality for such a high price point, you would be better off purchasing a no name brand for a quarter of the price. FRANKE INFERIOR QUALITY FOR PREMIUM PRICING!
My Initial inquiry for replacement sink plug was met with a most helpful Danielle. A photo was requested to allocate correct type to facilitate same. An invoice for postage only was generated. Franke are forwarding me 2 new sink plugs, free of charge as a goodwill gesture! Fantastic service from this very reputable company. Thank you Franke. Karen Show reply
Recently..: the 'sink basin basket' rubber 'O" ring on both our adjacent sinks,deteriorated ..: after installation of the 'Franke" sinks, about 10 years ago, at least....causing leakeage. Daily use..good quality to start with..: therefore has lasted this long. After trying 4-5 local hardware stores...I contacted "Franke" direct...they sent 2 brand… Read more · 1
new 'sink basin baskets'..at NO cost ..: Just..: " In good faith"..I was so grateful I need to advise how much I recommend "Franke" to all...the firm itself ,plus the staff I was emailing/corresponding with. Not many firms I've dealt with would prove so generous and accommodating. Full credit to them..cannot recommend highly enough .
We bought a KWC (part of Franke family) tap as part of a kitchen renovation - we could only look at it in the showroom, not test it. It makes a lot of noise and comes loose easily. The mixer tap operation is "sticky" and the trim cap (needs to be removed to access cartridge) is impossible to get off, seems to be corroded on. Really average for… Read more
the high price tag. Customer support from Franke after the sale was worse than bad - rude on top of unhelpful.
Winning Appliances was good to work with but I'd avoid this brand family.
Hi James, We’re sorry to hear about your experience. When… Read more (+1 reply)
In a world where sometimes customer service can be overlooked it is such a wonderful experience to deal with a company that immediately addresses your issue and fixes it in a short amount of time. Also truly impressed with the quality of the Franke items I bought too. The FRANKE MARIS dbl bowl 350mm Matt black under mount sink and the TA9601GD EOS Neo Gold P-Out tap Thank you Jodi in Franke customer care. 10/10 Show reply
Total lack of customer service. The tap was purchased as part of a Franke sink and tap package BC621RHBTA6400 Not long after purchase the Franke mixer began leaking and dripping badly. This was reported to Franke Customer Care and they sent a… Read more
plumber to fix the mixer in June 2023. It continued to leak and he came back again several weeks later to fix the problem. However 2 years later and it is still leaking and dripping in 2025. The mixer has a 5 Years Parts/Labour warranty with 15 Years on the cartridge. It has again been reported to Franke Customer Care however they haven’t taken any action. The tap was originally purchased from E&S Trading and they have been contacted for assistance. E&S also contacted Franke but still no action.
Follow-up · Over 3 months have passed and we are still waiting for Franke to respond and to repair or replace the tap. Total lack of customer service.
Wanted to find a supplier of a cartridge for my KWC Eve sink mixer. Happily, Franke market KWC and also supply parts for KWC. The cartridge was in stock and the very helpful gentleman ensured the correct part was received in Brisbane the next day. Excellent service! As an aside, the KWC mixer is itself a thing of beauty, equally beautiful internally. Has withstood decades of use and abuse. Show details · 1
Spoke with Michael Monday morning about KWC pullout hose and Luna spray head. After two emails on the same day, payment was organised, and items were ordered. Arrived Thursday afternoon as promised! Seamless transaction. Thank you Michael.. Show details · 1
Three years into the warranty on our kitchen mixer we had an issue with the spray button falling off. I contacted Winning Appliances who logged a ticket with Franke. The staff at Franke contacted me within 2 working days and we had a full replacement spray head on our doorstep the next afternoon. It was incredible customer service. Show reply
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I purchased an extractor hood and sink from Franke for my kitchen renovation. The extractor fan is on the 3rd replacement; 1st one has issues with the control panel turning the wrong features on/off when you pressed buttons, the 2nd arrived damaged and the 3rd has the same issue as the first but this one makes sparking sounds and i believe to be a… Read more
danger to my family.
Franke are taking no responsibility. Do not buy anything with the Franke name associated with it.
The sink also has never held water in either the main sink or the smaller draining sink, the plugs just do not hold water in the sink, either off them.
Very disappointed with this brand. You have lost another customer and i will advise others to avoid this brand as well.
Dear valued customer, We’re very sorry to hear about your… Read more
Excellent customer service – Contacted Franke to confirm where we can get new seals for the plugs. Michael at Franke honestly went above and beyond and arranged for replacement parts with no fuss or hassle. Thanks Michael I will highly recommend Franke products as the service backup has been amazing. Show reply
Excellent service – We had an expensive stainless steel kitchen tap, with faulty spout. Our plumber had identified the problem. When we contacted Franke service they had total empathy for our situation and arranged for service plumber to attend our house. He agreed with our assessment and arranged for a spare part to provide , but it wasn’t in stock and with the… Read more · 1
Christmas shut down replace was suggested to 4-6 weeks. That unit in in butlers pantry and the Franke plumber made an adjust to allow the unit to be used. We were notified by Franke direct explaining the action to be taken. After about 2 weeks Franke advised the spout replacement was available and would be sent asap. 2 days later, the local plumber contacted us and replacement was installed the next day. The Franke crew kept us informed and the local plumber gave instant first class service. All companies are great when every goes good but an inconvenience like ours is so often overlooked. Franke and their response was 10/1o and we certainly would recommend Franke products to any prospective purchaser . Great service, instant response and quality service thanks Peter Anderson South Perth
Freaking awful nasty Overtop (you deserve to go bankrupt) – You freaking pieces of crap. Your product has broken on my twice and took months to fix you [Content Removed]. You all deserve to go bankrupt and cease to exist [Content Removed] pieces of crap. I’ve had enough and will be taking you to court. I am going to get your [Content Removed].
Promotion accessories not supplied – Franke fails to supply its sink accessories offered as part of a sink and tap promotion purchased in July. Blamed supply chain problems but it’s now December. Have referred to Fair Trading After much chasing, from various angles, Franke has now supplied the promised accessories.
Dear Cindy, We are glad the accessories have been supplied… Read more
Poor quality and NO customer care service – Worst customer care and service Centre EVER. Called to be on hold for ages and then told to send an email with the fault. I have a mixer tap that I can't locate the invoice for and therefore don't recall the style name., but it keeps dripping from the head. The quality isn't great for the price charged. I don't know why it keeps dripping when… Read more
less than 1 year old. I at least need as a minimum to know what is needed as a replacement part. I have sent pictures of the tap so they can tell me which product and what I need. The only concern they have is I provide the receipt, as if I stole the tap and sink. At the end of the day it is your stamped brand. I have only asked why is this happening and please provide me with the replacement part. I am getting the run around , have tried calling and emailing it has been 4 days. All I want is the replacement part or what I need to get it fixed. I can't go to Bunnings as they are all different sizes etc. Their concern is the invoice. You either back your brand product or don't. Very disappointed. I have three sinks and taps from them and wouldn't buy from them again. They were not cheap at all. I have been told there is at least 2 days of email backlogs so I can only imagine how many more customers are having similar problems with poor quality. Hope they are at least getting better service and results. It has been over a week, photo's sent and no response, extremely unprofessional, worst customer service. In fact there is none and no-one to speak too either. Would never buy from them again!
Dear Customer, Please accept our apologies regarding your… Read more
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Do not buy Franke Sinks – Do not purchase Franke Sinks. The product is inferior and customer service is appalling. We purchased Franke Sinks for a new build and in less than 2 months they have discoloured and stained with little to no use. Franke Australia customer service keeps sending conflicting cleaning instructions and want to charge for a technician to come and inspect despite under warranty.
Dear Lindy, We understand how disappointing this has been… Read more
Poor Customer Service & Unavailability of Spare Parts - Franke Australia – I am extremely dissatisfied with the customer service provided by Franke Australia based in Victoria. I placed an order for Franke Cassette Filters on 19/8/2024 (SO675848) and was promised an early November delivery. However, until last week, everything was on schedule. After calling them today, I received news that there is a shipping delay, and… Read more
I will not receive my order until January 2025.
This kind of delay is simply unacceptable, especially when I have already been waiting for so long. I cannot accept this delay as an excuse, especially for a common accessory like a basic filter that should not take months. They have not provided any tracking information or updates, and I am the one who has to call and write emails to get any information. It is causing a lot of inconvenience for me, as I have been using my cooktop without these filters and cannot wait for months for delivery. It is simply unacceptable.
I am aware that Franke Australia has a monopoly on the distribution of Franke parts, so I cannot cancel my order. However, I demand immediate action to be taken to expedite the delivery process.
However, I do not recommend purchasing Franke products due to poor customer service and unavailability of accessories.
Dear Siddharth, We understand how frustrating this has… Read more
Fixing a Seized Kitchen Mixer – In this day and age you are entitled to be sceptical about anything and everything! So, when you eventually get someone or something that you can honestly appraise, you want to get it out there. We had an issue with our Franke kitchen mixer. I immediately contacted their Head Office in Melbourne on Moday the 29th July. I am here to state… Read more
categorically, that my issue was dealt with by Thursday the 1st of August! The service provided was outstanding. The tap was fixed by an oustanding plumber. My faith in humanity has been restored. Thank you Franke. You are a company with integrity.
Absolutely disgraceful service and product – We bought a 76cm franke oven - had it for 5 years with a service agent coming out every 6 months to review my problem which never got solved and never got any compensation for the appliance that NEVER worked . Which lead us to pull it out and replace with a fisher amd paykel which has been a dream. Wld not recommend franke ovens.
Dear Tania, Thank you for taking the time to share your… Read more
Refused warranty on manufacture crack – My cooktop cost over 3k, bought in 2020. Last week it split in an almost straight line while using it, then cracked again where my hot pot was. The company has practically told me to go F##k myself and continue to imply I'm a lier and that I dropped something on it. I have sent photos of the manufacturer cracked, as they said a straight, unchiped… Read more
cracked is a manufacturer fault in email and verbally to me,yet now refuses to contact me about my proof of the manufacturing crack my stove has.
They continue to ignore emails and Facebook requests now and I have lodged a complaint with fair trading Australia and will talk to a lawyer about being called a lier and the company's refusal to take responsibility for faulty products. Having no stove for over a week now, and no help has caused serious mental stress especially with Christmas coming and not having a stove to cook on for dinner.
Do not buy this company's products, it's garbage quality clearly and they know it by refusing to help.
Hello Tam, As we discussed on Facebook Messenger, our… Read more
Michael from Franke has been very helpful with my enquiries regarding a part for my tap. My tap is about 25 years old and has never faltered. A great product Show reply
Our fault was logged by Michael, and the replacement tap part arrived at our home via courier very quickly. Much appreciated! Show reply
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Hi Steve, Thank you for sharing your feedback. We’re… Read more