Frankies Auto Electrics & Car Audio Physical store

Shameful behaviour by salesmen – My 17 year old grandson was given the hard sell and manipulated to spend ALL of his money on a very expensive audio system. Within the cooling off system, before installation he cancelled and went with a cheaper option. For months he has been asking for the refund due to him so that he can repair his car. 3 Months later, still no refund. Shame on you

Awesome service – I recently had an issue with a rear view camera on my new caravan not being compatible with the head unit on my tow vehicle. Rather than replace the rear camera from an eyeball style to a square style, which would have left marks and holes on the rear of my van, they altered the electronics within the existing eyeball camera so that it made it… Read more

compatible. Awesome service and great result. Big shout out to Al in the workshop who did the job....truly a legend.

Gme uhf radio and antennas – Searched for GME UHF radio kits and Frankies were the best price ever. I almost thought it was to good to be true. In country Tamworth i was worried about delivery to such a remote location from sydney. When my uhf kit and antennas arrived i was absolutely amazed at how well they were packaged. Full marks to who ever packed it. So sucure and wrapped to prevent any damage. My product is perfect. I would buy again for sure and very happy. Show details

CTEK MXS 5.0 12V 5A Battery Charger - One of the BEST Battery Chargers - with a 5 Year Warranty – Frankies Auto Electrics, Albion Park, NSW This company offer good advise and customer service whether over the phone or online. I bought the CTEK MXS 5.0 12V 5A (8 stage) Battery Charger as it has a "Trickle Charge" to use on my Mercedes GLC when away for more than 4 weeks - I used the Comfort Cable (supplied) direct to the battery terminals for easy On/Off connection when using the Battery Charger. Bert F. Melbourne (O/N: 153616) Show details

Possibly the worst company I have dealt with. You have been warned – I placed an order for two Blue Seas battery isolator switches. I initially called the company in Sydney to advise that I needed them urgently. The salesman told me that it was good news as the products were being despatched from Brisbane and being in Hervey bay (3.5 hours north of Brisbane) I would receive the products very quickly, and told to… Read more

order online straight away which I did. After 11 days still no sign of them. The courier they use Aramex apparently picked them up in Wollongong not Brisbane. I called the local depot number in Maryborough to have my call answered in the Phillipines. The operator could only tell me that the goods had left Wollongong days ago. I emailed Frankies a few days ago and no response. Finally got to speak to a staff member today which was also a waste of time, no resolution. I shouldn't have trusted them and removed the old isolator switches in the boat. I feel Frankies (as echoed in other comments) have no interest other than taking your money. Shame on you Frankies!

Android Auto and Samsung Galaxy – Running the latest AX5000 Sony system I purchased last year one of the best to factory Lexus speakers, had an Oppo Ax5 phone that was never supported by the android auto as their operating system was variating on each update it's not the correct software to support the maps on the Android side of the Sony system. This week I purchased the new… Read more

Galaxy A42 5G handset and it works a treat with all functions of A/Auto, Would highly recommend the new A series Samsung range and any Samsung of Android OS 10.0 + will work no worries

I wouldn’t go back to this store if I was on fire and they were the only place with water – Would rate 0 stars but it’s not an option, Absolute worst customer service I’ve ever received in my life. Was told an hour and a half for a stereo to be installed and that I should wait in town, returned an hour 45 minutes later to be told another 50 minutes (mind you in 35 degree heat) they claimed it was due to installing issues though I noticed… Read more

the unopened box so they hadn’t even started the job, came back an hour later and still was told another 30 minutes, this continued happening every half an hour for another 2 hours. One of the staffs son had better customer service than everyone in the store combined, this job could have been handled better by that 9 year old than any of their employees. All up it took 4 hours to install a simple stereo. Wouldn’t recommend to my worst enemy. Total garbage from beginning to end.

Pioneer reverse camera,stereo – Great price, supplied everything that was required for installation, Trevor was great with good advice and information. I was very happy with the store as all the stock was available. Would recommend Show details

Hopeless Customer Service – They are not interested in their customers, didn't want to serve me at all when I went to purchase a battery. BEWARE, go elsewhere. Guy sat in his chair and didn't move. Show details

bunch of lying idiots – lost my booking.were flustered and unorganised from the start.were a man down i found out .so after waiting for for hours couldnt do the work.then personally insulted me on the phone .gutless lying cowards. Show details

Extra charges – Given a quote. Two of us were there . Went ahead with job. Rang them to check price was told 750 at the time rang back before pickup to confirm they then said 650 thought ok even better . On pick up they then said 850 Not happy at all

Great after sales service – Bought a dashmate camera front and rear they installed it didnt work so they replaced on the spot. Then software problem. The salesman (Gavin)told us he would download software for camera over night on hes time we showed up at said time and he fix camera. He went out of his way to help us more then happy to recommend Gavin.Will buy from again Show details

Hacks and as honest as a rat with a gold tooth – These guys installed some headrest screens in my car and one fell out the very next day . I returned to show them mans they said they’d need the car for another full day to fix it . I left the car there for a day only to return that afternoon to pick it up and it hadn’t been touched . They told me the “ part “ had not come in yet and could I… Read more

bring it back the next day which I did much to my inconvenience. The next day I dropped it off again and went back that afternoon to find they’d simply superglued the screen in and had it covered in masking tape . Obviously someone for got to take the tape off before I returned . Since then it’s fallen back out again and when I’ve taken it back to them demanding it be replaced they’ve told me they onky come as a set and I could get a set half price and free installation. Or I’d have to contact the manufacturer for a replacement and Frankie’s would charge me to install . They are crooks .