Agree with everything written below
40000km service on one year old Outback. Asked also for a repair to front left hand tyre which had nail and was going flat. Subaru said they would take care of it for $40. When I picked the car up 7 hours later, I was informed it was too worn and was not repaired. I never received a call or any alternative. Invoice stated they rotated the tyres, but that never occurred as the tyre in question was still in same location. So they let me leave with a unroadworthy tyre/vehicle according to them after they serviced a 12 month old Subaru vehicle?? Th...e next morning the tyre was half flat so I went to a tyre service centre. They stated the tyre was fine, just slight wearing on side which a alignment would fix. They repaired the tyre, rotated all tyres and balanced all tyres. I’m now suspicious if any service was carried out. The condition the car was returned was atrocious. No wash, hand prints all over the car from the mechanic. Won’t be returning to Subaru again, and recommend no one else attends this department in Frankston.
Charged $400 for labour, not even rotated tyres or topped up fluids.
Avoid this service center at any cost. From my experience I assume that they have NO qualified Subaru mechanics. The service center is busy as they do for both Hyundai and Subaru service. Some random mechanics attending Subarus with basic servicing, still not doing it properly. They haven't done tyre rotation as agreed and printed in the invoice and many other things as I discovered later. The mechanic doesn't even know when the next service is due. He may be following the Hyundai service intervals. Please do not put your car/ life at risk.
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