Freedom Cancun

Cancun range is poor quality – I purchased 3 items in the Cancun range . The buffet bar was first one received and it was faulty and a terrible finish . I rang Freedom right away to inform them and asked to cancel the rest of the items in case they were of the same poor quality . It marks so easily as there is no seal on it and you can’t get any marks out . If you try to wipe… Read more

it the colour wash comes off . Despite it being 15 weeks away from delivery date given , I was told they don’t give refunds and to refer to the terms on the back of receipt given , which is given AFTER you’ve paid . The coffee table and tv entertainment unit has now arrived and the finish on those is of the same poor quality . The Customer service department you can’t get hold of , emails only. I am still awaiting a resolution from them since beginning of February . Such poor quality and poor customer service given from Freedom considering the cost of their furniture.

buffet came broken – Saw delivery drivers drop unit at my front door. Opened it up straight away and sure enough, item is damaged. Cant ring though to customer service, ONLY emails. They dont respond in a timely manner. It took 9 weeks for it to come from O/S, the replacement is coming from Sydney, so local, and it will take 6 weeks to swap over. What a joke. I can… Read more

see the other reviews with regards to poor quality and the worst customer "service" experience. They arent going the extra yard to appease customers, let alone any mention of some type of remuneration

Cancun Dining table so disappointed – Freedom advertise this table for everyday entertaining, but don’t spill anything on it. The table is not sealed so any spill will leave a stain. Freedom customer service was nonexistent

Glad I looked at the reviews! – Was just about to purchase the Cancun table from Freedom - but after reading some of the reviews (thank gosh) I will be shopping somewhere else for a dining table. Must say not good customer service.

Imagine a review of the Freedom Cancun bed – I have already left a review but my husband is so disappointed that he too has written a review ...... Imagine your excitement when your new Freedom Cancun bed arrived. Good looking and comfortable... Then imagine your surprise when, in the dark of night, a loud "crack" wakes you and suddenly you're falling... "thud", you've hit the floor like a… Read more

sack of spuds. Now your heart is racing a million miles an hour... What just happened?

Imagine fumbling around on the floor and finding a light... then you discover that the wooden slat reinforcing the bed frame has broken, snapped in half.

That break, you discover, is right on a knot in the wood... an obvious weak point.

Then imagine calling Freedom for help... you leave a message... and wait two weeks... sleeping on the floor...

No one calls you back... you call again, and again, leaving messages... and finally someone calls you back...

You explain your bed broke (no giggling, please) because someone at the factory let through a slat with a fault. Then you raise the warranty which (should) cover the bed frame for a life time... That's got to be right?

Then imagine the disappointment when Freedom wants nothing to do with fixing your bed. The reinforcing slats aren't covered, even if the wood that Freedom uses is poorly chosen and prone to breaking. That is the customer's problem.

Imagine what you really want to say, but you don't because, hey, the Freedom employee you have on the phone doesn't make the rules... But it doesn't take much to imagine that your Cancun bed, with the dodgy wooden slat, is the last thing I'll ever buy from Freedom.

Cancun dining table colour loss – Quite disappointed with the Cancun dining table. After very minimal use and protecting the timber with the recommended Freedom Indoor Timber cleaning products, it has gone from a white wash to a yellow. Customer care offered no resolution as was “out of warranty “ by just a few months. Would not recommend this product. Show details

Freedom Cancun table faults – The table is not even 2 weeks old and you can’t even wipe it with out it marking the table. Also all the white comes away with the cloth with just water to clean it. Very disappointed with the whole experience with freedom. Show details

Constantly stains – Purchased Cancun furniture from Freedom for the lounge and dinning room. NEVER AGAIN. We have had this for 9 days and already have stains. Because it is not sealed water, tea, food, even a hat left on the tv unit by my father inlaw leaves marks. We are now eating at the coffee table which is covered with a plastic tablecloth while we wait for… Read more

glass. This was not a cost we expected. I would NOT recommend this. It is not family friendly or suitable for everyday use.

Colour fades just after 3 months! – We purchase the CANCUN QB Bed Frame from Freedom Albany, NZ, delivered December 2017. First we made a complaint at Freedom Albany about the frame as it is bigger than a standard QB mattress purchased in NZ (see previous Review). Freedom did not came back to solve or support the matter. At the end we fixed it on our own! Its not good at all but… Read more

what to do.... Now we experience that the colour fades where the pillows come in contact with the frame! See photo! Seems there is no coating to protect the colour. Similar issue when removing a stain from dining table. If you just wash carefully with a damp cloth, you will remove as well the white colour! Never had such low quality furniture and we are really careful with our furniture!