I love my vacuum sealer!
I find this to be a very effective, and thorough way of vacuum sealing my food. It is easy to use, but make sure you do read the instructions in full or you may get the process wrong. You can manual or auto seal the food. Also, best not to put in wet food like baked beans, or similar unless you freeze them first because if the juices get into the motor it will destroy the unit, and there goes your warranty. Love my sealer!
Same Worst investment
I would have to agree with Big C. I purchased mine at a home show and it never worked properly. After complaining to the company with no satisfaction, into the cupboard it went. I pulled it out today and it won't heat up. I also still have all the original bags. I don't want to throw it out but I think i will have too.
Or just send it back. I would NOT encourage anyone toward this product and it was not cheap!
- Verified customer
Great service and products
I read the review from Product Review, and I was suprised most of review were negative...
I had a really good experience to talk to their customer service and sorted out my vacuum sealer's problem.
Now I understand how to use my Freshield vacuum sealer correctly with automatic function for any dry produce or manual function for moist food like steak and fish fillet.
I highly recommended other users MUST read the user manual before start to use your new toy.
I paid $45 for repairing this time because I myself misused automatic funct...ion for vacuum seal the moist fish fillet. But I'm happy and satisfied for their service, the assistant was very patience and advised few tips and uses for the vacuum sealer use on the phone. They have done a great service, repair and cleaned up my machine. I love my Freshield machine, and I can easily tell the differences of the machine that made in Korea and China by the quality and material used. I had done some research this is the only brand is not made in China!
Worst investment of my life
Purchased at a Caravan and Motor Home show in Lismore, Tried to get a replacement unit at Adelaide M
C & MH Show, not interested. Have made several attempts to contact company, no luck still have not used the original bags supplied when purchased. It now lives in the garbage bin.
- Verified customer
This company try to rip you off - never deal with this company
I had a horrible experience with purchasing vacuum sealer from these guys.
I really don't want to focus on negative things, but I had to share this for other people.
I purchased the machine from these guys. I try to return before I get this machine, because I found out this might not be the best option for our business. They said they need to charge me $300 for handling fee, even before I get this machine.
So, I decided to get, I tried, It did not work as it supposed to. I have used several vacuum sealer to cook in sous vide machine. Thi...s creates too much air pocket when I use it in my meats which is most common ingredients for sous vide. I bring this issue up with these guys, they want me to take photos and videos of doing it. I did it, I spend tremendous amount time to do these and back and forth to communicate to solve these problem. Eventually, They want to investigate my machine and they send me rental ones instead without power cord. I asked them to refund as it does not perform as it describe in their website. I refused it. They said they are happy to give me an upgrade option which I need to pay another $800, because my model is less performing than the model they suggest. They said even though I have used in over 3 months. I have spent so much time and effort to get this done, they are kindly convincing me to upgrade. There were around 2 months to report, organise delivery, and get the replacement model without power cord. What an attitude they have. Their sales team drives me crazy, they are very keen to talk, but horrible to solve my problem. I am reporting this problem to small business development to protect my rights, and I am spending another hours to get this done. I run real business in Perth, this is legit experience I have at the moment.
Poor quality, bad aftersale service and irresponsible attitude.
I purchased this Elite Vaccume Sealer in one of the caravan shows held in NSW in 2011 before travelling back to WA permanently. The purpose was obvious. We wanted to seal our food and had it kept longer. We used it once in July 2011 as we found it troublesome to seal it inside our slide on camper. We used the Freshield cannisters all the time and happy with them.
In March 2012, we went to Perth annual caravan show in Claremont and wanted to tell the Freshield lady about our problem but she didn't want to talk to us. She quickly told us to ca...ll head office. Again we left it at that. Thinking of bad luck and all. We just threw away $349.00 and lesson learnt. We didn't think about it until this year Perth Caravan Show when a very friendly young lady in the Freshield booth kindly informed that head office would look into the problem or better still if I called the 1300 number and someone would talk me through to locate the problem. I was thrilled! May be we can still use the sealer. Someone is actually listening and helping. Well, the lady on the phone talked me through and guided me to open the back of the sealer where a filter inside a cassette was located. I followed her instruction but as soon as I opened the lid, I saw a crushed rubber seal and informed her about it. She then advised me that it could have been this broken seal causing the problem. I should return it to the head office in Victoria for testing and repair. So I did at my own cost.
Questions & Answers
We have a freshshield elite 11, I took the filter off the back as the bags would not seal,(the seals were not forming a perfect seal ). I plugged the two holes with blue tack & lo and behold it works fine, or it did. Problem now is that the heat sealing line is burning thru the plastic bags, it is getting over hot & melting the plastic bag, thanks, Brian.
There are a couple of reasons why the seals are not forming correctly. One will be that the food inside the bag is wet food, not patted dry or dry food. If you are sealing a steak, chicken, mince, fish or other food that has large percentages of moisture, it is better to freeze them first, or in the case of steak and chicken pat them dry with a paper towel. This prevents moisture from getting between the bag's surfaces where the heat seal is to seal. Any foreign products between the surfaces will prevent the seal from adhering properly. The other could be the use of non-propriety bags which may not be suitable for the machine. Also, don't modify the unit as it will void warranty, so it would be best to put the filter back on, and remove the blu tack as well.
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