- Verified customer
Great service and products
I read the review from Product Review, and I was suprised most of review were negative...
I had a really good experience to talk to their customer service and sorted out my vacuum sealer's problem.
Now I understand how to use my Freshield vacuum sealer correctly with automatic function for any dry produce or manual function for moist food like steak and fish fillet.
I highly recommended other users MUST read the user manual before start to use your new toy.
I paid $45 for repairing this time because I myself misused automatic funct...ion for vacuum seal the moist fish fillet. But I'm happy and satisfied for their service, the assistant was very patience and advised few tips and uses for the vacuum sealer use on the phone. They have done a great service, repair and cleaned up my machine. I love my Freshield machine, and I can easily tell the differences of the machine that made in Korea and China by the quality and material used. I had done some research this is the only brand is not made in China!
Worst investment of my life
Purchased at a Caravan and Motor Home show in Lismore, Tried to get a replacement unit at Adelaide M
C & MH Show, not interested. Have made several attempts to contact company, no luck still have not used the original bags supplied when purchased. It now lives in the garbage bin.
- Verified customer
This company try to rip you off - never deal with this company
I had a horrible experience with purchasing vacuum sealer from these guys.
I really don't want to focus on negative things, but I had to share this for other people.
I purchased the machine from these guys. I try to return before I get this machine, because I found out this might not be the best option for our business. They said they need to charge me $300 for handling fee, even before I get this machine.
So, I decided to get, I tried, It did not work as it supposed to. I have used several vacuum sealer to cook in sous vide machine. Thi...s creates too much air pocket when I use it in my meats which is most common ingredients for sous vide. I bring this issue up with these guys, they want me to take photos and videos of doing it. I did it, I spend tremendous amount time to do these and back and forth to communicate to solve these problem. Eventually, They want to investigate my machine and they send me rental ones instead without power cord. I asked them to refund as it does not perform as it describe in their website. I refused it. They said they are happy to give me an upgrade option which I need to pay another $800, because my model is less performing than the model they suggest. They said even though I have used in over 3 months. I have spent so much time and effort to get this done, they are kindly convincing me to upgrade. There were around 2 months to report, organise delivery, and get the replacement model without power cord. What an attitude they have. Their sales team drives me crazy, they are very keen to talk, but horrible to solve my problem. I am reporting this problem to small business development to protect my rights, and I am spending another hours to get this done. I run real business in Perth, this is legit experience I have at the moment.
Poor quality, bad aftersale service and irresponsible attitude.
I purchased this Elite Vaccume Sealer in one of the caravan shows held in NSW in 2011 before travelling back to WA permanently. The purpose was obvious. We wanted to seal our food and had it kept longer. We used it once in July 2011 as we found it troublesome to seal it inside our slide on camper. We used the Freshield cannisters all the time and happy with them.
In March 2012, we went to Perth annual caravan show in Claremont and wanted to tell the Freshield lady about our problem but she didn't want to talk to us. She quickly told us to ca...ll head office. Again we left it at that. Thinking of bad luck and all. We just threw away $349.00 and lesson learnt. We didn't think about it until this year Perth Caravan Show when a very friendly young lady in the Freshield booth kindly informed that head office would look into the problem or better still if I called the 1300 number and someone would talk me through to locate the problem. I was thrilled! May be we can still use the sealer. Someone is actually listening and helping. Well, the lady on the phone talked me through and guided me to open the back of the sealer where a filter inside a cassette was located. I followed her instruction but as soon as I opened the lid, I saw a crushed rubber seal and informed her about it. She then advised me that it could have been this broken seal causing the problem. I should return it to the head office in Victoria for testing and repair. So I did at my own cost.
Questions & Answers
I bought this unit a few years ago but have never used it until yesterday and the heating strip does hot heat. do you have any suggestions
My fresh shield unit will not seal, the seal does not heat up. I put it in a cupboard for 2 yearly...used only 4 times. What is the problem?
I am not sure why the seal does not heat up. My suggestion is first to ring the customer service if they can run thru a few simple checks over the phone. If it still doesn't work, it may need to be returned for servicing. My unit hasn't failed since they fixed it.
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