GENERAL (Fujitsu)

Hayden was such a professional, worked with upmost care , even after completing all necessary repairs, he checked over the complete system making sure nothing else was damaged . Definitely would recommend! Show details

I much rather leave good reviews than bad but I had a FUJISTU DUCTED installed and when i was sold it i was tempted to get it before the end of the tax year as it was sold with a 500 bucks cashback GENERAL/FUJITSU has just notified me by email that i don't qualify for the cashback because it was installed after June 1st even though the scheme ran… Read more

to June 31st , not sure what that's all about. and after weeks of them asking for more information on several occasions i think it was just a runaround till you give up, i do not think they liked me paying the installer in cash, but a pokie win paid for most of it, SHOULD HAVE JUST GONE WITH DAIKIN THEY WERE ONLY A GRAND MORE by the way AC STORE at Westfield north lakes was fantastic a family business that could do no better and this is no reflection on them except maybe they don't sell a brand that promises and does not deliver.

OK THEN FUJITSU/GENERAL was correct it was in the small print -the scheme ran between 1st May and end of June but it says in the small print i had to pay it in full by June 1st and not just the deposit, doesn't sit well as the installer didn't even know so 1 star

The technician arrived at the beginning of the scheduled window and proceeded to isolate the cause of the weak heating problem and then sent the appropriate video of the issues so that they could be sent to Ambience Air to followup and correct the problem. Show reply

Very quick, professional and polite serviceman and the fee wwa. Show 2 replies

We needed a louvre motor replaced on our split system. Deepak (hope I’ve spelt this correctly) was very prompt to attend, very friendly and efficient. Also, dealing with the helpline for assistance with a query was quick and easy. Very positive experience for us and we would happily recommend. Show details ·  2

We have only had our system installed for a week but so far it seems great. It was installed by Rowdycool Air and the service was excellent. Would highly recommend them. Show details ·  2

I had a heating issue with my 10 month old air conditioner. Hewett Trade Services sold and installed the unit. Hewett sold their business just recently to another company Voltora, I rang Voltora and they were only interested in sending me a $200+ invoice "for someone to have a look". not what "propaganda they emailed to me said" it read Hewitt… Read more ·  1

Trade Services has closed, but Voltora has you covered, what a load of horse manure. As it was a Fujitsu unit, I rang the Fujitsu, who are now called General the receptionist was excellent, there was a Technician organized to see what the problem was. The Technician turned up and found a line leak that Hewett did not install correctly. Even though it was not a Fujitsu / General problem the unit was repaired within a very short time and I now have heating from the unit. The technician was so professional and GR8 to be with. Dealing with General / Fujitsu was so refreshing compared to the money grabbing company called Voltora, "who said we have you covered".

The service technician arrived on time and provided phone call before arriving at our rental property....he was professional and polite at all times and attended to the diagnosis of our 10 year old fujitsu unit and examined the unit to find a lack… Read more ·  4

of refrigerant gas caused by a leak within the indoor unit...he proceeded to offer solutions to repair our unit and we discussed the options and likely cost to repair unit. The repair would have been less cost than replacement bearing in mind the unit had provided trouble free service for 10 years, we decided to replace the unit. The Technician provided pricing for a fujitsu unit from the good guys.... We confirmed the price of unit with good guys who had offered a black Friday cash back a few weeks.prior...the good guys were not prepared to lower the list price as the offer had expired We used our shop rite membership to secure a discount from another good guys store with delivery...we have arranged for the new unit to be fitted this week. The service provided from your technician was exemplary Our only negative is the messages recieved from fujitsu regarding the technicians visit... Owing to high demand...only warranty work was being accepted...3 messages were recieved after the call out had been accepted...we rang to confirm our call out. The call out was attended to as we arranged but the messages recieved created confusion. I would like to think that seeing how we choose to buy the premium product fujitsu units for our rental properties owing to reliability and presumably after sales service we expect that a faulty unit out of warranty is as important to your customers as a unit that needs repair or replacement...we will replace with a new fujitsu unit...because fujitsu came out !!

From my ducted a/c system developing a recurring fault code to then registering my details and issues via the website contact form is a process that initially provides a ticket number so you are in the queue but are in the dark as to your progress in the queue. Now you will be contacted after some prompting to get some feedback on the state of… Read more

play. Initially it was approx. 2 weeks before a tech could attend and this actually moved out by another few days. Now from past experience of having the same fault several years before I asked could the tech bring the same parts that had previously been replaced, I was placated with the thought that this was a done deal. The tech had no parts and subsequently had to order these from another location, once they arrived in Perth then a booking is made for the tech to attend to do the repairs. This process extends the time from parts ordering / parts arrival / tech booking to just over three weeks. The time on site for two tech's was approx. 1-1/2 hours so the actual work to be done is such a small percentage compared to the Fujitsu procedure that has to be followed. From the tech side they were all great to deal with and very professional, unfortunately Fujitsu's policies and procedures are a stumbling block to the customer. Also it is very difficult to actually talk directly to a Fujitsu staff member and the majority of correspondence is signed off as a department or position there are no names used. Additionally extracting information can be a difficult task for the non-technical person. Now the tech's are knowledgeable about installation work and quality of the same but will not make any comment on this as it is not a Fujitsu area of work and as such it is obviously a company policy that they do not make comments. I understand this but I see things that are obviously not to a satisfactory standard visually and also issues with the equipment not performing to the stated outputs. Now the installer is a Fujitsu certified tradesman qualified to install their equipment as defined in the Fujitsu documentation so that Fujitsu are happy and the customer should also be satisfied with their purchase of a Fujitsu product and an installation which has been completed to ensure the equipment will perform as described. Now in my case this was not done and the system still does not perform correctly 4-1/2 years on. This is where I feel the techs could at least make their observations known to Fujitsu Management so that the installer can be held accountable for their work on behalf of Fujitsu. I had an initial return to site by the installer on the day after the system was commissioned to discuss my concerns, after this there was another 1 hour visit and from that point on after payment was made phone calls and emails were not answered. I see this as bad for business for Fujitsu from both a product not being fit for purpose, warranty repairs with time and associated costs to Fujitsu. A customer who has had two 5 and 6 weeks periods during heatwave conditions where their air conditioning was not working. This has been a very difficult time and quite draining when I would be confident in stating that if the installer had performed his work to a satisfactory standard to meet the manufacturers requirements as well as industry standards we would not have had the issues we have had. 1. Fujitsu procedures seem cumbersome and onerous to the Customer, from Ticketing to Bookings followed by parts ordering then another Booking is required. 2. Fujitsu process of not having staff being identifiable by name to the Customer is not a welcoming feature of theirs. Also the majority of contact methods are by filling inquiry / contact forms out rather than having a verbal contact with a Fujitsu employee. 3. Fujitsu policies in place that do not allow on site Tech's to make written or verbal comments to the Customer relating to any item or issue if it is not the Indoor Unit it's self, such as ducting layout, sizes, installation quality etc. The Outdoor unit is the same, if it's not the actual unit then items such as refrigerant line installation, cable installation, ducting covers for external lines and cables are not commented on. 4. System Performance evaluation to confirm systems output meets design and marketing specifications from a build quality and from an installation meeting the necessary standards.

Ticket number 2681956.

We had our Fujitsu heat pump installed by J Grey Heating Howrah Tasmania.. Jarred Gray, is very experienced and professional, friendly and helpful. Very please with the quality of his workmanship, and how quiet the Fujitsu heat pump is. Show details ·  1

Your technician was a real gentleman. He explained to me how it all works as he corrected the issue and some good advice for the future of looking after my air con unit. Show details ·  1

I was so impressed, unfortunately I don’t recall the man’s name but he was friendly explained the issue and nothing felt to much trouble, honestly it was great for a warranty job Show reply

This website does NOT confirm registration from New Zealand unless you input State "NSW". I don't want New Zealand to be in the state of NSW, but apparently this will fool the website and confirm your registration.

The technician did not see the leakage problem happening. Not convinced that the technician knew what the problem is, but he was suggesting a new condenser coil at an extra cost of $500-600. After having already paid $220 I am not willing to gamble another $600. That unit is the one least used in the house and is no longer useful after nine years. Will replace the unit with another brand.

#627762WA Technician came out to my apartment complex. Said there was most likely a leak in the pipes that run to my apartment which is effecting the dual split system and advised that Fujitsu wouldn’t touch it. Wouldn’t supply info on anyone that could. Very very average service.

One of those rare situations which challenged the true meaning of warranty and good faith. And I am truly so delighted to say that the Fujitsu warranty team delivered beyond all expectations, and with great proficiency on all levels of service and care. These types of circumstances remind us of what holds true meaning in life, rather than just business. With true gratitude,SamuelService ManagerMETTA AIR CONDITIONING PTY LTD Show reply

Technician was great suggested afew different ways to operate system , it’s been about 5 days having the system on a timer increasing temperature has helped a bit , probably still not impressed with electric heating Show details ·  1

General(Fujitsu) responded quickly to our request for help. Michael was very thorough in trying to find the source of the air con fluid leak. He returned some days later with a colleague to check pressure. He was courteous and helpful at all times. Show reply

A pleasant experience after a quote from a competitor for $5300 to replace our aircon which supposedly had 3 major components defective. General found no problems with the components listed but a short caused by a lizard on another item that they had on board and were able to replace. Cost $528 total. AC as new. Show reply

Easy to book the service, value for money, technician arrived in a timely fashion was thorough and professional. Its a company I used before , will use again and I trust Show details ·  1

The technician who came out, Michael, was extremely helpful and was able to rectify our concerns promptly and efficiently. He answered our questions and provided information to help us in the future. Thank you for the fantastic service, please keep it up as it's few and far between these days! Show reply

Impressed with installation, the unit is 3.5 to 7.4kw perfect for our large open kitchen, dinning, rumpus room also heats up nearby bedrooms. We have had Fujitsu reverse circle aircons in out previous home with no issues, very happy with the product. Show details ·  1

We are very pleased about the service provided. The technician was on time a very pleasant person extremely helpful. We spoke with Deon to start with he was most helpful and got things moving here in WA. Gareth the technician was very knowledgeable and quick with the repair and left things neat and tidy so all in all we are very pleased and grateful to all concerned. our regards to you all. sorry we don't have a picture Show reply