GENERAL (Fujitsu)

After having a Fujitsu ducted RC aircon installed, I had an issue with it and a Fujitsu service tech came out within 2 days. The tech was extremly knowlegable and recitified the fault which ended up being an installation issue and not the Fujitsu unit itself. He also made some other recommendations which will be followed up with my installer. Show reply

I booked the 2 year service for my home air conditioner when the technician came to do it he accidentally broke the filter frame when opening it. And he said he will let his office know about replacing it. Then I have not heard from the office after a week and then I rang them and then they informed that they have ordered the spare parts and the… Read more ·  1

next day technician came and replaced the whole thing with new filter. Thank you for your quick action.

Excellent experience with General having my aircon repaired under warranty. From the girl at the call centre to the servicemen. Would recommend Fujitsu to everyone. Show reply

Andrew and Ben arrived early. Worked on getting the air conditioner working which they did. It was a good experience. I am very happy with the result. Show reply

The technician arrived at the beginning of the scheduled window and proceeded to isolate the cause of the weak heating problem and then sent the appropriate video of the issues so that they could be sent to Ambience Air to followup and correct the problem. Show reply

I much rather leave good reviews than bad but I had a FUJISTU DUCTED installed and when i was sold it i was tempted to get it before the end of the tax year as it was sold with a 500 bucks cashback GENERAL/FUJITSU has just notified me by email that i don't qualify for the cashback because it was installed after June 1st even though the scheme ran… Read more

to June 31st , not sure what that's all about. and after weeks of them asking for more information on several occasions i think it was just a runaround till you give up, i do not think they liked me paying the installer in cash, but a pokie win paid for most of it, SHOULD HAVE JUST GONE WITH DAIKIN THEY WERE ONLY A GRAND MORE by the way AC STORE at Westfield north lakes was fantastic a family business that could do no better and this is no reflection on them except maybe they don't sell a brand that promises and does not deliver.

OK THEN FUJITSU/GENERAL was correct it was in the small print -the scheme ran between 1st May and end of June but it says in the small print i had to pay it in full by June 1st and not just the deposit, doesn't sit well as the installer didn't even know so 1 star

I had a heating issue with my 10 month old air conditioner. Hewett Trade Services sold and installed the unit. Hewett sold their business just recently to another company Voltora, I rang Voltora and they were only interested in sending me a $200+ invoice "for someone to have a look". not what "propaganda they emailed to me said" it read Hewitt… Read more ·  1

Trade Services has closed, but Voltora has you covered, what a load of horse manure. As it was a Fujitsu unit, I rang the Fujitsu, who are now called General the receptionist was excellent, there was a Technician organized to see what the problem was. The Technician turned up and found a line leak that Hewett did not install correctly. Even though it was not a Fujitsu / General problem the unit was repaired within a very short time and I now have heating from the unit. The technician was so professional and GR8 to be with. Dealing with General / Fujitsu was so refreshing compared to the money grabbing company called Voltora, "who said we have you covered".

The service technician arrived on time and provided phone call before arriving at our rental property....he was professional and polite at all times and attended to the diagnosis of our 10 year old fujitsu unit and examined the unit to find a lack… Read more ·  4

of refrigerant gas caused by a leak within the indoor unit...he proceeded to offer solutions to repair our unit and we discussed the options and likely cost to repair unit. The repair would have been less cost than replacement bearing in mind the unit had provided trouble free service for 10 years, we decided to replace the unit. The Technician provided pricing for a fujitsu unit from the good guys.... We confirmed the price of unit with good guys who had offered a black Friday cash back a few weeks.prior...the good guys were not prepared to lower the list price as the offer had expired We used our shop rite membership to secure a discount from another good guys store with delivery...we have arranged for the new unit to be fitted this week. The service provided from your technician was exemplary Our only negative is the messages recieved from fujitsu regarding the technicians visit... Owing to high demand...only warranty work was being accepted...3 messages were recieved after the call out had been accepted...we rang to confirm our call out. The call out was attended to as we arranged but the messages recieved created confusion. I would like to think that seeing how we choose to buy the premium product fujitsu units for our rental properties owing to reliability and presumably after sales service we expect that a faulty unit out of warranty is as important to your customers as a unit that needs repair or replacement...we will replace with a new fujitsu unit...because fujitsu came out !!

Paul arrived on time and went through the issue with our split system air conditioner. Once I agree with the price he installed the new board and also cleaned afterwards. Show reply

Mark was efficient and was able to reduce the noise level of my air conditioner, however there is minimal air flow now in the adjacent 2 rooms. Although this is not a problem at present, when the summer comes these rooms will not have sufficient cooling. Mark reduced the flow from 120 hectopascals to 60. I think this will need to be increased in due course. Show reply

Matthew the serviceman was very good and informative. Arrived promptly and on time. Quickly solved the problem. A new part was ordered and returned a few days later to install. Unit back up and running Show details ·  1

This website does NOT confirm registration from New Zealand unless you input State "NSW". I don't want New Zealand to be in the state of NSW, but apparently this will fool the website and confirm your registration.

The technician did not see the leakage problem happening. Not convinced that the technician knew what the problem is, but he was suggesting a new condenser coil at an extra cost of $500-600. After having already paid $220 I am not willing to gamble another $600. That unit is the one least used in the house and is no longer useful after nine years. Will replace the unit with another brand.

#627762WA Technician came out to my apartment complex. Said there was most likely a leak in the pipes that run to my apartment which is effecting the dual split system and advised that Fujitsu wouldn’t touch it. Wouldn’t supply info on anyone that could. Very very average service.

Always excellent service. Booked 2 days ago for an air con service. Came exactly on time, friendly technician and competitive price. Would highly recommend to others. Show 2 replies

Deepak K: Excellent customer service and communication skills, honest, thorough knowledge of product and took pride in his work and company. I will be hiring again in the future. Show details ·  1

Jeff from customer service was outstanding. 24hr turnaround with service tech onsite for repair. Efficient, clean and polite with a professional approach. Definitely recommend General Australia and Fujitsu air conditioner Show details ·  1

Quick response and helpful. The technician spent his time not only check the air con unit but went up the ceiling to make sure everything was running smoothly. The heating has been resolved. Show reply

Awesome communication leading up to the visit of the Technician, who was very polite, professional and helpful. His useful advise was very helpful to me. I highly recommend General Australia to look after your Air Conditioning services. The service provided was fanimorous. Show reply

Yogi was extremely punctual, friendly and professional. He was very efficient and completed the job promptly and did an excellent job. I was very happy with his service and would definately recommend him to others. Show reply

Marcel from Fugitsu General Assist was great, went through the check list thoroughly, found some really slack work by the installers, e.g.1) loose wiring in the control module, 2)battery reserve not switched on in the module,3)temperature display for the room not switched on in display module 4) the outside unit hose engress not covered to… Read more ·  1

stop rodents getting in, as per manufacturer instructions and lastly, when installing the the control module,the installer Ambience Air (not Marcel from General)didnt take our wall clock off before drilling holes, causing it to fall and break, no apology no acknowledgement.A sorry would have been nice, but nah. The young guns aircon installers were great but the guy ,the heavy weighted older bloke, doing the control unit should take a good look at himself, he work was shoddy as.