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Fujitsu

Reviews

(333)
(66)
(11)
(9)
(42)
  • Product Quality
    4.4 (257)
  • Return Claim MadeYes (23) · No (263)
  • Customer Service
    4.6 (245)

Reviewer Photos & Videos

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Ramz

RamzSouth East Queensland, QLD

  • 2 reviews

Useless Airconditioner !

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationGood Guys
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu
  • Verified customer

Great Customer Service

published

Thank you so much to the team at Fujitsu (Balcatta) for their ongoing support of a repair job. The air con installers who are nothing to do with Fujitsu have caused major problems. Phone calls to and support from Dion, Liz and Gareth at Fujitsu is much appreciated. All are easy people to talk to and listen to your concerns.
Gareth is an excellent technician who can find the faults caused by others and then rectify them. He is so friendly, thorough and brilliant at his job. His knowledge and expertise are outstanding. We can't thank him enough.

Shelley

1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Shelley, Thank you for providing your feedback on Product Review. We appreciate you taking the time to let us know about your experience. We'll be sure to pass it onto Dion, Liz, and Gareth.

Review collected in partnership with Fujitsu

Anthony G.

Anthony G.Perth, WA

  • Verified customer

Warranty Job

published

Good customer service when I needed it the most, Well done guys unit was installed by a cowboy (not the good guys installer) you cleared up the problem in quick time and now the split system works like a charm

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood Guys
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

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cdpipx

cdpipxMetropolitan Adelaide, SA

  • Verified customer

Repair of Ducted Reverce cycle Airconditioning Compressor

published

Excellent Service thank you. Good phone communication and nice service guy. On time.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

The reviewer stated that an incentive was offered for this review

  • Verified customer

Repair of my Mum's air conditioner

published

My Mum's air conditioner is 10 years old and has broken down twice in the last 3 months, Fujitsu were very good in not charging a call out fee the 2nd time even though it was a different fault. Fault was fixed in no time with no issues. Technician was excellent.

Customer Service
Return Claim MadeNo
Store LocationThe general service call out number
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Jase

JaseFar North Queensland, QLD

  • 13 reviews

3.5 cooling unit

published

Bloody Awesome aircons. Had 1 installed 2 years ago and 2 more this year. The units never really change and they work really well in all our bed rooms there quiet and cheep to run and simple to use. We run ours on 24 cool, auto fan, low noise and in energy saving/economy mode. They keep up on a 40 degree day with 80% humidity easy.
Really happy worth the money

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman for the newest 2 and good guys for the old one
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Jase, Thank you for providing your review. We love hearing about how happy our customers are with our products.

  • Verified customer

Job well done

published

Gareth did the job well and efficiently. He was a very pleasant young man. Our air conditioner is running smoothly. I really don’t have anything more to say. I can’t make up stuff just to fill your 30 word criteria

Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi, Thank you for providing your feedback on Product Review. We appreciate you taking the time to let us know about your experience. I will pass this onto Gareth as well.

Review collected in partnership with Fujitsu

Jayne

JayneMetropolitan Adelaide, SA

  • Verified customer

Very Happy

published

We had over 60 apartments for the Fujitsu technicians to service over a period of four days. Everyone worked together well and some great technical advice was passed on to owners.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Jayne, Thank you for providing this lovely feedback on Product Review. We'll be sure to pass it onto our Assist Team in Adelaide.

Review collected in partnership with Fujitsu

James

JamesPerth, WA

  • 3 reviews
  • Verified customer

Cleaning of the bedroom air-con.

published

It was a pleasure to have Marc work on our Fujitsu split system air-con. He striped the unit down, cleaned the mould off it and rebuilt it. First person we have had that actually knew the unit inside out. He left the site in a clean and orderly condition and offered advise on the day to day running of the unit. "Very helpful".
We were not aware Fujitsu had people service air-cons that were out of warranty. Therefore we have had other companies do our maintenance, some of which have been absolutely useless, but still expect top dollar.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

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Darren S.

Darren S.Peel, WA

  • Verified customer

great customer service

published

the process was very professional from start to finish. I was impressed with the knowledge of the technician and had parts required to repair my system because they took the time to ask pertinent questions during the booking process

Customer Service
Product Quality
Return Claim MadeNo
Store Locationarmani airconditioning
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

AC5

AC5

  • 2 reviews
  • Verified customer

They listened to my concerns

published

After experiencing some initial hiccups with scheduling, the field person was very comprehensive and gave detailed explanation of the issues effecting all units at the property. Once diagnosed new units were fitted.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi AC5, Thank you for providing your feedback on product review. We appreciate you taking the time to let us know about your experience.

Review collected in partnership with Fujitsu

Alan W.

Alan W.Northeast, VIC

  • 5 reviews

Spare parts what's that.

published

Fujitsu service agent came said you need three new parts for unit which i though was unusual as it has done hardly any work. So far 3 .. THREE Weeks still nothing so i rang the agent he advise me he does not know when parts will be here very poor Fujitsu. You shoud spend some of your advertising budget on spare parts. Honestly at this point I can not recommend Fujitsu.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGj Gardners
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Alan, we'rs sorry to hear about your experience. Your custom and feedback are important to us. Please can you contact us on Tel: 1300 364 484 so we can investigate this further and we will do our best to assist you.

Chris

ChrisMetropolitan Adelaide, SA

  • Verified customer

Warranty claim

published

Extremely prompt, very professional technician, couldn’t be more helpful, would thoroughly recommend Fujitsu products to friends as the service was more than I could ask for. Hope we don’t need again but we would hope for the same standard of service

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Buyer

Buyer

  • 2 reviews
  • Verified customer

Please solve this awful issue

published
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Jane J

Jane JMetropolitan Adelaide, SA

  • Verified customer

fujitsu are the best

published

Great guys, they were very helpful, respectful and pleasant and non threatening which is appreciated as I am an older person. As I have dogs they were also very friendly

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Jane, Thank you for providing your feedback on Product Review. We appreciate you taking the time to do this.

Review collected in partnership with Fujitsu

Appliance Brands

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  • Verified customer

A great product with follow up service

published

Fujitsu was recommended to me by an air conditioning technician. It is that much better than my previous unit that there is no comparison. The customer service and follow up is also excellent. I am now a loyal customer.

Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Matilda, Thank you for providing your review. We look hearing about our customers experiences and appreciate you taking the time to provide this feedback.

Review collected in partnership with Fujitsu

customer_first_na

customer_first_naMetropolitan Adelaide, SA

  • Verified customer

Great service and prompt

published

Requesting a service under warranty was hassle free and simple
The repair men were on time and completed the job promptly professionally and cleaned up
Very satisfied and would definitely recommend Fujitsu

Return Claim MadeNo
Store LocationHarvey Norman
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Valued Customer Thank you for placing your rating and comment on Product Review. It's great to hear you are pleased with the customer service you have received from the team. We appreciate your feedback.

Review collected in partnership with Fujitsu

  • Verified customer

Excellent service at an affordable price

published

Straightforward, simple and approachable. Fujitsu customer service was accessible and arranging a time for a repairman to come out was hassle and drama-free. Repairman (Ben) was amazing - thorough job, respectful throughout, and went above and beyond in his troubleshooting and gave me clear explanations about what the issue was and what I'd expect.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Valued Customer, Thank you for kindly placing your rating and comments on Product Review. We are delighted to hear you've received excellent customer service from the Service team from beginning to end. We appreciate your feedback

Review collected in partnership with Fujitsu

  • Verified customer

Good service

published

Fujitsu responded quickly to our issue and staff were dispatched promptly.
Staff were knowledgeable and professional and fixed the problems quickly.
They were thorough and courteous and cleaned up prior to leaving the premises.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationN/A
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Sharon

SharonMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Great service

published

I had an unusual issue, which turned out to be the fault of the installer not the air-conditioner itself.
The service technicans actually listened to me and did a thorough job to find the problem and did the followup action they said they would.
They were prompt, polite and efficient and knew what they were doing.
I wish they had installed the unit, now I'm waiting for the original installer to fix their mistake.
Highly recommend Fujitsu service.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Sharon Thank you for taking the time to place your comment and rating on Product Review, we are delighted you have received excellent customer service from our team. We value your feedback and custom.

Review collected in partnership with Fujitsu

Page 1 of 24

Questions & Answers

QUICHE

QUICHEasked

i am buying a house that has a Fujitsu Reverse Cycle ducted unit...the outdoor unit model is AOT25RWA i am trying to work out how many horse power it is and how old it is...Cant seem to find any information re this online, are you able to offer advice please?

4 answers
ERRYN
ERRYN

No,I moved in here when A/C newly installed.Suggest you try it out,ask a local seller,& local A/ C installer,plenty of resources to find info

Fujitsu
Fujitsu A.Fujitsu

Hi Quiche, please can you kindly provide the serial number (which can be located on the right-hand side of the unit and will start with letter E T or R followed by six digits) so we can then assist you with the age of the unit.

QUICHE
QUICHE

T004173

Jim E

Jim Easked

Our 5k Fujitsu nearly 5 yrs old needs faulty condenser fan motor and outdoor pcb replaced according local electrician.
It hasnt had a lot of use as in a holiday home. Wants to charge $1200.
States will install Mitsubishi for $2000
I cant believe our ac is faulty but it is flashing lights and does not work

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Jim, Thank you for your question on Product Review, please can you call us directly to speak to our Technical Support team Tel: 1300 364 484 so we can discuss this further with you. We look forward to discussing this further.

Annie W

Annie Wasked

Is the burner suppose to ignite on the first stage of the FF-LT96 furnace and can I see it through the little window?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Annie, Thank you for your question on product review, in regards to your question the Fujitsu model reference you have kindly provided is not available in Australia so please contact Fujitsu General America as per below who will do their best to assist you:
U.S. Headquarters:
Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free:
(888) 888-3424
Local (NJ):
(973) 575-0380
Main Fax:
(973) 575-2194

Get an answer from our members and Fujitsu representatives

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