I had Ben and a 4th year trainee come out for a service and get another opinion on my air conditioner not working to full capacity. I had a previous company come out 2 times to try and determine the issue and had already paid $1000 for a unresolved issue. These 2 men were very polite professional and thorough to check everything was working properly. They did determine I needed a new compressor like the previous company but I trusted them . They replaced it a couple of days later at a cheaper price than previous quote . It’s working perfectly. Great service! Thanks!

I purchased a large split system air con 5 years ago and the front panels have turned all yellow. I have tried to buy new covers and Fujitsu refuse to sell them to me unless I’m “in the trade” . These are simple plastic clip on panels which have discoloured. An easy fix if only they can sell me the parts. I’m now looking at the Mitsubishi split air con ... all because of poor quality plastic covers... Fujitsu obviously don’t care about their customers

I had a different company diagnose my aircon and was told that it needs replacement. After being told by a friend that Fujitsu have a team of guys that come to my place and are able to diagnose the problem they fixed it and saved me from having to buy a complete new aircon.

The guys that fixed the unit under warranty were fantastic. From the lady on the phone to lodge my issue, to the two guys that fixed the unit were absolutely fantastic

Your two technicians very polite, informing me when they will arrive...when they got here, kept their distance,asked a few questions and went to repair A.C., approximately 25 minutes later it was working...That's what you call, good service. Thanks guys. Ken

It does what it's supposed to do, a very good unit. The service agent was knowledgeable and helpful. He gave me some helpful and easy tips on heat re-distribution, Thanks.

I'd really like that it was booked and organised very quickly. The technician was very knowledgeable and explained us how the system is working and how we can run the system in a more efficient way.

Awesome service! They sent a confirmation text half an hour before arriving, brought the spare parts with them, completed the services promptly, I paid by eftpos on the spot and received an electronic invoice copy and receipt within minutes! As the technician was exclusively Fujitsu, he knew exactly what he was doing and talking about and the parts didn't have a mark up applied to them like they would've if it was a third party company. They even gave me an on the spot quote before completing the work so I knew how much it would cost. Very professional. I would highly recommend them. Makes a nice change from the dodgy tradesmen I'm used to dealing with.

7.5Kw unit didn’t appear to be warming the room. Fujitsu Rep adjusted the Remote and all was good. Air now warming all the room and pushing into the passage, so I’m happy.

Requested service to air conditioners. Ben (last name unknown) attended. I was very satisfied with job carried out. Ben was a delightful young man, polite and knowledgeable. Would recommend him highly.

The technicians were efficient, friendly and polite. The work was one without fuss and took less time than expected. Disappointed whichever one of them used the toilet didn't ask or flush the button

From booking the job to having the service tech coming it was a painless and timely service. The professionalism was excellent. The technician who came out was respectful and extremely helpful. The report he provided arrived within minutes of him completing the job. I could not have been happier.

Rang and talked to reception staff she was helpful and quick. She organised a nearest possible date for us to get the tradesman visit and fix the problem.Technician was very friendly and knowledgeable guy.

The agent was prompt, professional and very informative. And to mention addressed the problem at hand. He was courteous, friendly and answered any questions I had to ask him. Thank you very much

We were very impressed at how efficiently the job was completed.
Both Daniel and his work partner were very polite and had the unit fixed in under an hour.
So relieved not to be freezing now!

Split system air conditioning unit was out of warranty and had stopped working . Repairer arrived promptly, quickly identified the problem (ageing condenser), fixed it and the unit is now working as normal.

Admin service for initial call was great, tech was great, fast and efficient. Explained what had happened and had the required parts (new board) in the van. Would recommend to anyone.
Mike

Even though it was a simple solution was happy to get out of it with only a call out fee. Success in my book. So I was very pleased with the result

The repairer arrived on time and assessed the problem. A part was ordered and installed by the following week and the aircon was fully functional again. On completion everything was explained with clarity and advised that a one year warranty was added to the repaired air con.

From the moment I called Fujitsu, there was nothing that was too much trouble. Phone support was clear & helpful, tradesman arrived when expected, offered great advice & support. Painless experience in changing over my air-conditioner. The cashback claim process was a bit of a hassle but this had nothing to do with the local company