Fujitsu

Fujitsu

4.7

1,908 reviews · Statistics

PositiveNegative
93% · 1,77996 · 5%
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Return Claim MadeYes (118) · No (1,255)
Product Quality
4.6 (1,229)
Customer Service
4.8 (1,383)
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Reviews

Adrian K
Adrian K
 · Verified

Great work

Ben was friendly and efficient. He arrived on time and kept me abreast of his progress. Great job!

  • Return Claim Made: Yes

Collected in partnership with Fujitsu

Troybo
Troybo Greater Melbourne (Outer), VIC · 2 posts
 · Verified

Professional and helpful

The technicians arrived on time, were polite and courteous and provided me information that was easy to understand and the steps that would be required to rectify the issue were accurate.

Collected in partnership with Fujitsu

Nick
Nick

Replace faulty controller

The technician Alex Guira who attend was extremely professional and polite
He made sure the problem was fixed and took time to explain more helpful aspects of the system

  • Return Claim Made: No
Product Quality
Customer Service
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geof
geof Metropolitan Adelaide, SA
 · Verified

efficient

turned up on time and quickly and efficiently fixed the problem.

Collected in partnership with Fujitsu

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leslee
leslee South East Queensland, QLD · 4 posts
 · Verified

Glitch in my largest airconditioner

Technician arrived first thing in morning, had it sorted in 15 minutes, checked my four other air-conditioned. So glad I opted for Fujitsu, couldn't be happier.

  • Return Claim Made: No

Collected in partnership with Fujitsu

Butch
Butch
 · Verified

Service of our air conditioning unit by Paul

Paul was excellent - thank you. You were extremely helpful in explaining the workings of the unit as well!!

  • Return Claim Made: No
  • Store Location: Harvey Norman Balgowlah

Collected in partnership with Fujitsu

Jason
Jason Perth, WA
 · Verified

Aircon repair

Quick response, and givenbtips on how to best use our ducted reverse cycle as we havent had one before.

  • Return Claim Made: No
  • Store Location: No store, online request

Collected in partnership with Fujitsu

Chito s.
Chito s.
 · Verified

The Technician is Knows His Stuff

The technician is very knowledgeable. One look and he knows the issue right away, unlike the other technician that I hired.

  • Return Claim Made: No
Product Quality
Customer Service

Collected in partnership with Fujitsu

Jenny
Jenny Perth, WA · 2 posts
 · Verified

Great service

Arrived on time and fixed the problem within the hour!

Collected in partnership with Fujitsu

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Elizabeth King
Elizabeth King Perth, WA
 · Verified

Great work can now live in this heat..

We were kept informed all the time about a delay Greatthe tech person had, he arrived on time was polite and quickly git the job done...the person we spoke to on the phone was so good and understanding as I am a carer for the home owner who is going through chemo treatment and got us seen too as quickly as possible....could ask for a better company and I will be recommending them to everyone.

  • Return Claim Made: No
  • Store Location: Over the phone

Collected in partnership with Fujitsu

Maxi
Maxi
 · Verified

product support & back up

Response was prompt, communication good and diagnosis and repairs completed wiothout delay

  • Return Claim Made: Yes
  • Store Location: South Australia
Product Quality
Customer Service

Collected in partnership with Fujitsu

Bernie oconnor
Bernie oconnor
 · Verified

Great service and professional advice

On time and professional advice . Service person was very informing .

  • Return Claim Made: No
  • Store Location: Melbourne

Collected in partnership with Fujitsu

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Alex
Alex Sydney, NSW · 6 posts
 · Verified

Fujitsu General set Benchmark for Customer Service

Our Fujitsu VRF system required 2 internal
Coils to be replaced. Technicians Yogi and Andrew were assigned this difficult task to complete… difficult due to the coils being located in a tiny roof space.. the booking of the service was easy and seemless..we received confirmation of the booking 1 day before, we received a tracking sms and link when the technicians were on their way. They arrived on time, they were very polite and diligent in the changeover of the 2 coils… I was briefed after the job of the next steps and they were confirmed by the booking team that same afternoon.. all in all Fujitsu customer service from the booking team, to the communications, to the technicians attending the job were first class..

  • Store Location: VRF ducted system was installed by a Fujitsu installer

Collected in partnership with Fujitsu

Reece
Reece Perth, WA · 2 posts
 · Verified

Great service!

Kelvin arrived on time and diagnosed the problem very quickly. He is an excellent service technician. The problem was not with the Fujitsu system but was the Advantage Air controller but he managed a temporary repair to get the system operating. Kudos to Fujitsu for employing their own in-house techs .

  • Return Claim Made: No
  • Store Location: Fujitsu WA service department

Collected in partnership with Fujitsu

Trev
Trev Adelaide · 3 posts
 · Verified

Pleasant experience.

The work was carried out on time and in a very efficient manner by Robert.

Collected in partnership with Fujitsu

Questions & Answers

Rick D.
Rick D. · 

I currently have a Fujitsu AOT24UNBKL a/c which needs relacement, It is a on the wall type with unit
outside Reverse cycle type. I am wondering what unit would be a replacement for that type.
I have a large lounge area and bedroom running off this room. It always did quite well cooling
bedroom as well, although not as good as lounge (But, not an issue). Any ideas! I cannot remember
where I saw a model which may suit but it was around $1800. Thanks, Richard.

fed-up
fed-up · 

Hi Richard, Sorry, I'm not an expert on these types of questions, however, our unit cools a living room and kitchen so is comparable to yours and we purchased a 9.4 kW unit which was over $4000 plus installation. Maybe consult your local Fujitsu Dealer. I hope that helps. MM

Rick D.
Rick D. · 

Thankyou very much for your reply, especially so quickly. Need to do more homework.
very much appreciated, Cheers, Rick

Fujitsu
Fujitsu · 

Hi Rick please visit our website for further information or please don't hesitate to call our Sales Team who will do their best to assist you. Tel: 1300 364 484 or https://www.fujitsugeneral.com.au/residential-products

Guest
sam
sam · 

how will i know when the cash back card has been approved, also if they have recieved the receipts iv emailed showing proof paid in full

Fujitsu
Fujitsu · 

Hi Sam, Once your claim has been approved you will receive an email confirming. You can call us anytime on 1300 364 484 to check the status and also check the status online here -https://www.fgafreemoney22.com.au/claim-status-login

sam
sam · 

ok thankyou, is there a way i could confirm here with you if you received the receipts, as they dont seem to know much when i call

Fujitsu
Fujitsu · 

Hi Sam, Yes but I'd need your surname, claim ID, and phone number if you can private message me I can check for you.

sam
sam · 

have sent, and thankyou

Fujitsu
Fujitsu · 

Thank you.

Fujitsu
Fujitsu · 

no problems!

Guest
Stephen L.
Stephen L. · 

We just had a new one fitted the lounge is nice and quite but the ones in the bedrooms sound li like water running then like it's raining then after couple of minutes of noice it kicks in running like the one in the lounge nice and quiet but dose this all night. Is t this a problem with them

Fujitsu
Fujitsu · 

Hi Stephen, we're sorry to hear about the issue at night with your Air conditioning unit. Please call the Technical Support Team with the model of your Fujitsu unit which can be located on the right-hand side and they will do their best to assist you. Tel: 1300 364 484

Guest

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