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Fujitsu
4.5 from 654 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (421)
  • Return Claim MadeYes (36) · No (424)
  • Customer Service
    4.7 (421)
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Joelle Villanueva

Joelle VillanuevaMetropolitan Adelaide, SA

  • Verified customer

Very professional

published

The Guys that came that day is very professional
They help me a lot to understand my A/C..
Thanks a lot

Product Quality
Customer Service
Return Claim MadeYes
Store LocationSA
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Joelle, Thank you for providing your feedback. We really appreciate you letting us know about your experience with our Assist Team.

Review collected in partnership with Fujitsu

The reviewer stated that an incentive was offered for this review

Christian

ChristianMetropolitan Adelaide, SA

  • Verified customer

Very rapid response

published

Murphy’s Law struck a brutal blow with the air conditioner suffering a malfunction in a 38° day. Fujitsu customer service lodged the service call and within 2 hours a technician was on site, with parts in hand and able to complete the repair. Greatly appreciated!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Christian, Thank you for your lovely feedback. We appreciate you letting us know about your experience and are so happy to hear that you were attended to quickly.

Review collected in partnership with Fujitsu

cdpipx

cdpipxMetropolitan Adelaide, SA

  • Verified customer

Excellent Service

published

Josh is personable, professional and nice - and competent, he's done a great job for us on the compressor and duct valves - easy booking by phone, very satisfied

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Thank you for providing your review. We appreciate you taking the time to let us know about your experience. We will certainly pass this onto Josh who will be so happy to hear your thoughts.

Review collected in partnership with Fujitsu

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  • Verified customer

Quick and pleasant

published

Quick to respond. Performed accurate analysis and offered appropriate advise
This was a warranty call for air not distributed from air conditioner unit into house

Incentivised ReviewNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Mike

MikeSydney, NSW

  • Verified customer

Done

published

Great to get the job done.
Would have preferred the initial service to have had the parts but because it wasn't in warranty (despite providing details of the unit model) there were no parts carried.
Final job was done efficiently and quickly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Mike, Thank you for providing your feedback on Product Review. We are always working on improving our service and value your feedback. This is something we working towards.

Review collected in partnership with Fujitsu

  • Verified customer

great

published

Efficient, friendly service guy, . Arrived on time, and completed job efficiently, in a friendly manner, and provided advice for future issues.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationunknown
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Thank you for letting us know about your experience with our Assist Team. We appreciate you sharing your review with us.

Review collected in partnership with Fujitsu

Peter I.

Peter I.Metropolitan Adelaide, SA

  • Verified customer

Great prompt and friendly FIX

published

Friendly service, fixed the problem you have way to many requirements to post good job well done aaaa you have got to be joking ,, you still want more?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Stephen

StephenMetropolitan Adelaide, SA

  • Verified customer

Efficient

published

Efficient, friendly service guy, Daniel. Arrived on time, and completed job efficiently, in a friendly manner, and provided advice for future issues.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

John B.

John B.Metropolitan Adelaide, SA

  • Verified customer

Excellent customer service

published

Process from start to finish was prompt, courteous and thorough. I required five Fujitsu units to be serviced in the middle of summer, and there were a couple of technicians at the house within the week. They were on time, professional and gave me a detailed explanation of the work required. That work was done quickly and efficiently, and now everything is working perfectly. I was also particularly impressed with the office staff who booked the service - very much on top of their game.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi John, Thank you for providing your review. We really appreciate you letting us know about your experience and are glad to hear you were happy with the service our team in Adelaide provided.

Review collected in partnership with Fujitsu

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  • Verified customer

Fantastic Customer Service.

published

Warranty for the inducted unit was a month out. We had only owned the place for three months so Fijitsu sent out a technician, identified the problem and arranged for the parts to be replaced with the fought night, all for under warranty, absolutely fantastic.

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Valued Customer thank you for taking the time to place your comment and rating on Product Review. We're delighted to hear you've received a great customer experience and your air conditioning is working for you. We hope you enjoy your new home!

Review collected in partnership with Fujitsu

  • Verified customer

Knowledgeable technician went above the normal.

published

Prompt service and product knowledge saved me money. Had replacement parts on board means he didn't have to come back a second time.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide S A
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Brian, Thank you for providing your feedback on Product Review. We appreciate you letting us know about your experience with our Assist Team. We are glad you were happy with our service.

Review collected in partnership with Fujitsu

customer_first_namec

customer_first_namecMetropolitan Adelaide, SA

  • Verified customer

Found problems with the system straight away.

published

I found the technician very efficient and easy to talk to. Happy to explain what the problems were and he has fixed them.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

JLK

JLKMetropolitan Adelaide, SA

  • Verified customer

Prompt professional service

published

The technicians were friendly and on time. They had the parts on hand and resolved our problem promptly and professionally.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWayville
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi JLK, We are so glad to hear about your experience with our Assist Team in Adelaide. We appreciate you taking the time to write a review.

Review collected in partnership with Fujitsu

Ian Kennedy

Ian KennedyMetropolitan Adelaide, SA

  • Verified customer

Excellent tradesman

published

Tradesman arrives on time and spent a while trying to figure out the problem. He replaced several boards and didn't leave until he was happy that the air conditioner was working properly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman at Mt Barker SA
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Ian, Thank you for providing your feedback on your experience with us. We'll be sure to pass this onto our Adelaide team.

Review collected in partnership with Fujitsu

Dave

DaveMetropolitan Adelaide, SA

Great Service Job

published

The technician was very professional and knowledgeable. He didn't stop investigating and remedying the problem until he was totally satisfied that he had really fixed the problem. And he gave good advice on how to avoid the problem in the future. The system is working like a charm now.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGood Guys, Mile End, SA
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Dave, Thank you for letting us know about your experience with our Assist Team in Adelaide. We'll be sure to pass this onto them.

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Girish

GirishNSW, 2132

  • 8 reviews
  • 2 likes
  • Verified customer

Good service

published

It was easy to make an appointment with the Fujitsu technician. Service provided was on time and professional. Thanks very much

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Girish, Thank you for providing your feedback on Product Review. We are glad you were happy with your appointment with our assist team.

Review collected in partnership with Fujitsu

Alec

AlecMetropolitan Adelaide, SA

  • Verified customer

Job done

published

A/C required fixing and it was fixed. Technician was polite efficient and new his job. I would recommend the service.

Incentivised ReviewNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Jules

Jules

  • 2 reviews
  • 1 like
  • Verified customer

Guy was prompt, efficient & polite

published

Guy was early and waited for me to get home without getting cranky, he knew what he was doing and got to fixing our aircon straight away. Explained what had happened to it and what he replaced when he was finished.

Incentivised ReviewNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Jules, Thank you for providing your feedback on Product Review. We appreciate you letting us know about your experience.

Review collected in partnership with Fujitsu

  • Verified customer

Very Happy with the Swift Action

published

We had an error appear on our air-con. Fujitsu took quick action to organise a repairer and still under warranty.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Michael C.

Michael C.Metropolitan Adelaide, SA

Happy consumer

published

After having issues with our unit on install and the supplier mistakenly identifying the problem incorrectly, The Fujitsu tech carried out a process of elimination before replacing the unit within a week, so very staisfied.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide, south Australia
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Michael Thank you for taking the time to place your comments and rating on Product Review regarding your experience. We are delighted to hear you are pleased with the outcome. We value your custom and your feedback is important to us.

Page 1 of 33

Questions & Answers

Stephen L.

Stephen L.asked

We just had a new one fitted the lounge is nice and quite but the ones in the bedrooms sound li like water running then like it's raining then after couple of minutes of noice it kicks in running like the one in the lounge nice and quiet but dose this all night. Is t this a problem with them

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Stephen, we're sorry to hear about the issue at night with your Air conditioning unit. Please call the Technical Support Team with the model of your Fujitsu unit which can be located on the right-hand side and they will do their best to assist you. Tel: 1300 364 484

Jay C

Jay Casked

Hi
I bought two of your Reverse Cycle Split systems (SET-ASTG34KMTC and SET-ASTG12KMTC) from the Good Guys in Victoria. One of the reason was due to the Digital Prepaid Card promotion. I have been working straight for almost 3 weeks and was really busy and had planned to apply for the offer today. Just went on the website and it says the offer lodgement date expiry was 30th Sep two days ago. I was just wondering if there is a chance you can make an exception and allow me to be eligible for the promotion please. It’s just that I have been in lot of pressure including work and then looking after kids etc and had planned to lodge it today and I am really disappointed that I missed on the offer which I kind of factored in my budget when I was buying the units and would really appreciate your understanding please. I am about to supply you the payment receipts / tax invoices and serial numbers of both the units.
Regards
Jay

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Jay, please send the information to promotions@fujitsugeneral.com.au. Please also be advised Fujitsu kindly gave an extra 8 weeks to lodge the claim after the promotion had closed for purchases, or to advise of any issues with doing so. This was an online claiming process which was taken down on the date stated in the promotion as per the terms and conditions. Please call Fujitsu Assist Tel: 1300 364 484 if you have any further questions.

Belinda

Belindaasked

I have entered all my details to claim the prepaid Mastercard however when I press "next" after selecting my invoice and proof of payment it says that the next screen doesn't exist or has been moved. Tried multiple times with the same result.

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Belinda we're sorry to hear about your experience in trying to lodge a claim for the Fujitsu Free Money Promotion, please call Fujitsu Assist Tel: 1300 364 484 and they will do their best to assist you.

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