Fujitsu
- fujitsugeneral.com.au
- ✓ Verified company
- Award Winner 2023
1,908 reviews · Statistics
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Fujitsu is a ProductReview.com.au Awards Winner for 2023. Learn more
Great work
Ben was friendly and efficient. He arrived on time and kept me abreast of his progress. Great job!
- Return Claim Made: Yes
Collected in partnership with Fujitsu
Professional and helpful
The technicians arrived on time, were polite and courteous and provided me information that was easy to understand and the steps that would be required to rectify the issue were accurate.
Collected in partnership with Fujitsu
Replace faulty controller
The technician Alex Guira who attend was extremely professional and polite
He made sure the problem was fixed and took time to explain more helpful aspects of the system
- Return Claim Made: No
efficient
turned up on time and quickly and efficiently fixed the problem.
Collected in partnership with Fujitsu
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Glitch in my largest airconditioner
Technician arrived first thing in morning, had it sorted in 15 minutes, checked my four other air-conditioned. So glad I opted for Fujitsu, couldn't be happier.
- Return Claim Made: No
Collected in partnership with Fujitsu
Service of our air conditioning unit by Paul
Paul was excellent - thank you. You were extremely helpful in explaining the workings of the unit as well!!
- Return Claim Made: No
- Store Location: Harvey Norman Balgowlah
Collected in partnership with Fujitsu
Aircon repair
Quick response, and givenbtips on how to best use our ducted reverse cycle as we havent had one before.
- Return Claim Made: No
- Store Location: No store, online request
Collected in partnership with Fujitsu
The Technician is Knows His Stuff
The technician is very knowledgeable. One look and he knows the issue right away, unlike the other technician that I hired.
- Return Claim Made: No
Collected in partnership with Fujitsu
Great service
Arrived on time and fixed the problem within the hour!
Collected in partnership with Fujitsu
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Great work can now live in this heat..
We were kept informed all the time about a delay Greatthe tech person had, he arrived on time was polite and quickly git the job done...the person we spoke to on the phone was so good and understanding as I am a carer for the home owner who is going through chemo treatment and got us seen too as quickly as possible....could ask for a better company and I will be recommending them to everyone.
- Return Claim Made: No
- Store Location: Over the phone
Collected in partnership with Fujitsu
product support & back up
Response was prompt, communication good and diagnosis and repairs completed wiothout delay
- Return Claim Made: Yes
- Store Location: South Australia
Collected in partnership with Fujitsu
Great service and professional advice
On time and professional advice . Service person was very informing .
- Return Claim Made: No
- Store Location: Melbourne
Collected in partnership with Fujitsu
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Fujitsu General set Benchmark for Customer Service
Our Fujitsu VRF system required 2 internal
Coils to be replaced. Technicians Yogi and Andrew were assigned this difficult task to complete… difficult due to the coils being located in a tiny roof space.. the booking of the service was easy and seemless..we received confirmation of the booking 1 day before, we received a tracking sms and link when the technicians were on their way. They arrived on time, they were very polite and diligent in the changeover of the 2 coils… I was briefed after the job of the next steps and they were confirmed by the booking team that same afternoon.. all in all Fujitsu customer service from the booking team, to the communications, to the technicians attending the job were first class..
- Store Location: VRF ducted system was installed by a Fujitsu installer
Collected in partnership with Fujitsu
Great service!
Kelvin arrived on time and diagnosed the problem very quickly. He is an excellent service technician. The problem was not with the Fujitsu system but was the Advantage Air controller but he managed a temporary repair to get the system operating. Kudos to Fujitsu for employing their own in-house techs .
- Return Claim Made: No
- Store Location: Fujitsu WA service department
Collected in partnership with Fujitsu
Pleasant experience.
The work was carried out on time and in a very efficient manner by Robert.
Collected in partnership with Fujitsu
Questions & Answers
I currently have a Fujitsu AOT24UNBKL a/c which needs relacement, It is a on the wall type with unit
outside Reverse cycle type. I am wondering what unit would be a replacement for that type.
I have a large lounge area and bedroom running off this room. It always did quite well cooling
bedroom as well, although not as good as lounge (But, not an issue). Any ideas! I cannot remember
where I saw a model which may suit but it was around $1800. Thanks, Richard.
Hi Richard, Sorry, I'm not an expert on these types of questions, however, our unit cools a living room and kitchen so is comparable to yours and we purchased a 9.4 kW unit which was over $4000 plus installation. Maybe consult your local Fujitsu Dealer. I hope that helps. MM
Thankyou very much for your reply, especially so quickly. Need to do more homework.
very much appreciated, Cheers, Rick
Hi Rick please visit our website for further information or please don't hesitate to call our Sales Team who will do their best to assist you. Tel: 1300 364 484 or https://www.fujitsugeneral.com.au/residential-products
how will i know when the cash back card has been approved, also if they have recieved the receipts iv emailed showing proof paid in full
Hi Sam, Once your claim has been approved you will receive an email confirming. You can call us anytime on 1300 364 484 to check the status and also check the status online here -https://www.fgafreemoney22.com.au/claim-status-login
ok thankyou, is there a way i could confirm here with you if you received the receipts, as they dont seem to know much when i call
Hi Sam, Yes but I'd need your surname, claim ID, and phone number if you can private message me I can check for you.
have sent, and thankyou
Thank you.
no problems!
We just had a new one fitted the lounge is nice and quite but the ones in the bedrooms sound li like water running then like it's raining then after couple of minutes of noice it kicks in running like the one in the lounge nice and quiet but dose this all night. Is t this a problem with them
Hi Stephen, we're sorry to hear about the issue at night with your Air conditioning unit. Please call the Technical Support Team with the model of your Fujitsu unit which can be located on the right-hand side and they will do their best to assist you. Tel: 1300 364 484
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