Fujitsu

Thank you so much to the team at Fujitsu (Balcatta) for their ongoing support of a repair job. The air con installers who are nothing to do with Fujitsu have caused major problems. Phone calls to and support from Dion, Liz and Gareth at Fujitsu is much appreciated. All are easy people to talk to and listen to your concerns.
Gareth is an excellent technician who can find the faults caused by others and then rectify them. He is so friendly, thorough and brilliant at his job. His knowledge and expertise are outstanding. We can't thank him enough.

Shelley

Good customer service when I needed it the most, Well done guys unit was installed by a cowboy (not the good guys installer) you cleared up the problem in quick time and now the split system works like a charm

Excellent Service thank you. Good phone communication and nice service guy. On time.

My Mum's air conditioner is 10 years old and has broken down twice in the last 3 months, Fujitsu were very good in not charging a call out fee the 2nd time even though it was a different fault. Fault was fixed in no time with no issues. Technician was excellent.

Bloody Awesome aircons. Had 1 installed 2 years ago and 2 more this year. The units never really change and they work really well in all our bed rooms there quiet and cheep to run and simple to use. We run ours on 24 cool, auto fan, low noise and in energy saving/economy mode. They keep up on a 40 degree day with 80% humidity easy.
Really happy worth the money

Gareth did the job well and efficiently. He was a very pleasant young man. Our air conditioner is running smoothly. I really don’t have anything more to say. I can’t make up stuff just to fill your 30 word criteria

We had over 60 apartments for the Fujitsu technicians to service over a period of four days. Everyone worked together well and some great technical advice was passed on to owners.

It was a pleasure to have Marc work on our Fujitsu split system air-con. He striped the unit down, cleaned the mould off it and rebuilt it. First person we have had that actually knew the unit inside out. He left the site in a clean and orderly condition and offered advise on the day to day running of the unit. "Very helpful".
We were not aware Fujitsu had people service air-cons that were out of warranty. Therefore we have had other companies do our maintenance, some of which have been absolutely useless, but still expect top dollar.

the process was very professional from start to finish. I was impressed with the knowledge of the technician and had parts required to repair my system because they took the time to ask pertinent questions during the booking process

After experiencing some initial hiccups with scheduling, the field person was very comprehensive and gave detailed explanation of the issues effecting all units at the property. Once diagnosed new units were fitted.

Fujitsu service agent came said you need three new parts for unit which i though was unusual as it has done hardly any work. So far 3 .. THREE Weeks still nothing so i rang the agent he advise me he does not know when parts will be here very poor Fujitsu. You shoud spend some of your advertising budget on spare parts. Honestly at this point I can not recommend Fujitsu.

Extremely prompt, very professional technician, couldn’t be more helpful, would thoroughly recommend Fujitsu products to friends as the service was more than I could ask for. Hope we don’t need again but we would hope for the same standard of service

Great guys, they were very helpful, respectful and pleasant and non threatening which is appreciated as I am an older person. As I have dogs they were also very friendly

Fujitsu was recommended to me by an air conditioning technician. It is that much better than my previous unit that there is no comparison. The customer service and follow up is also excellent. I am now a loyal customer.

Requesting a service under warranty was hassle free and simple
The repair men were on time and completed the job promptly professionally and cleaned up
Very satisfied and would definitely recommend Fujitsu

Straightforward, simple and approachable. Fujitsu customer service was accessible and arranging a time for a repairman to come out was hassle and drama-free. Repairman (Ben) was amazing - thorough job, respectful throughout, and went above and beyond in his troubleshooting and gave me clear explanations about what the issue was and what I'd expect.

Fujitsu responded quickly to our issue and staff were dispatched promptly.
Staff were knowledgeable and professional and fixed the problems quickly.
They were thorough and courteous and cleaned up prior to leaving the premises.

I had an unusual issue, which turned out to be the fault of the installer not the air-conditioner itself.
The service technicans actually listened to me and did a thorough job to find the problem and did the followup action they said they would.
They were prompt, polite and efficient and knew what they were doing.
I wish they had installed the unit, now I'm waiting for the original installer to fix their mistake.
Highly recommend Fujitsu service.