Excellent followup on diagnosis
The technician arrived at the time designated and was thorough in his warranty maintenance. He suggested a few technical follow up issues and sent an email diagnosis. I never had any technician who was knowledgeable and efficient in his work, Thanks Fujitsu for this.
Needed a service
Phoned Fujtsu in the morning and by that afternoon the service gentlemen arrived. I decided it needed a service after 15 years of trouble free service.
He did an excellent job and will definitely get it done every year.
Fujitsu for me !!
Great Team to call on and very supportive on all our request. Keep it up guys. Please check your installation manual , some of the important things was not yet publish.
Quality and Professional Setvice
I was very happy with the service.Extremely efficient and very professional,the gentleman explained what the problem was and told me what the cost was going to be with parts and service an I was very surprised how cheap it was.So Thankyou Fujitsu
Fujitsu service person was professional,polite and clearly knew what he was doing. Came out the same day as I rang and on time. Solved the issues. Very Happy. Sent a report the same day.
Very Good Service
Contacted Fujitsu when the Airconditioner stopped working. Very prompt service to check the issue on site, and then back again 2 days later with the required part to fix it. The technician was knowledgable and friendly, and arrived at the time that was was arranged. Very happy with the service.
Exceptional service all whole way through
As soon as I call Fujitsu, they took my details and had someone call me that day to get a serviceperson to come out. They literally came out 2 days later. Was professional and informative. Gave a detailed report and quote. I agreed to the quote as my spilt system needed fixing due to power outage causing no power to system. Had a call next day to advise that they had the parts and could come out that day to repair. Both servicemen arrived on time and did a great job.
Fujitsu Perth contact person whom I spoke to for an appointment was courteous and informative with regards to my faulty unit. The technician who came to repair my faulty unit was efficient and helpful.
Call out to repair my Fujitsu air con.
After making an appointment the repairer came out rather promptly and on time.
He noticed a button at the control box out of alignment, pulled out a Stanley knife, freed it up from being stuck and bingo! all was well again. Thanks.
Will have Fujitsu service my aircon from now on .
Fujitsu were called to check my air conditioner outdoor unit as company I called could not repair it.After they changed all the components they called Fujitsu to check it.The service person sent by Fujitsu found the problem and replaced the part free of charge. I must say how grateful I am to everyone I spoke to at Fujitsu.Thank you
Fujitsu is the worst split aircon we bought. The aircon worked fine for the first 6 years, but honestly we used it probably 15 days in a year. Our house is well ventilated and we use it only on very hot days. After 6 years when it was just outside the warranty period a gas leak was observed. I spent 590 aud for fixing the leak and refilling the gas and afte 6 months the aircon went out of gas again. The second time i spent another 275 aud for their technician to inspect and he said he cannot trace the gas leak but can refill the gas and see how it goes..I just gave up on this company...In all have spent 3000 AUD for an aircon that was hardly used.
The Best customer service I have had in years.
The customer service I received from initial phone call to final service and installation was excellent. Once I made my initial phone enquire I did not have to action anything at all. My technician Nathan handles everything and kept myself informed during the whole process. Even when I had to cancel at the last minute due to conflicting appointments, this was not a problem and was easily accommodated by my service technician.
Had my aircon break down and the tech guy who came out was very professional, kind and on time. You have a great team of technicians working for you. Thanks
Thank you Fujitsu for a very thorough service and excellent customer service. All of our questions and concerns were addressed with a can do attitude from your friendly staff member.
Manufacturers take note! Fujitsu understands service
Out of 3 AC units I had installed, one of them had a small issue with the motorised front.
Fujitsu got it sorted very quickly, with out fuss! They called me straight away and arranged a time for a technician to attend my home. They turned up at the time they said would and had the issue fixed in no time at all.
Prompt and professional service
I had an error on my ducted reverse cycle unit, was called back within an hour and booked in for the next day. Faulty circuit board was replaced under warranty.
I had a fujitsu air conditioner playing up that was a few weeks out of warranty. With one phone call to fujitsu the lady organised a technician to look at it in a few days. The air conditioner was fixed at no charge. I found the company and staff excellent to deal with.
Was disappointed when the near new ac expired.
However team Fujitsu had the replacement parts installed and the unit running quickly.
Worth noting they also changed parts that may have been compromised, but still working.
Service like this is rare.
Service of 9 units
Arrived on time and completed the job efficiently and effectively. Technician was super friendly and kept me informed on what was happening throughout the day. Would highly recommend using Fujitsu to service your units.
Fujitsu were efficient
We wanted to have our split system airconditioner serviced in preparation for switching over to heating in winter. From phoning to having job done was 5 days. All done on time and serviceman came when he said he would. No dramas at all.
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