Fujitsu

Best service ever! Really do mean it. Really easy to deal with, super quick with both response and fixing and really honest. Can’t thank you all enough for the repair

Fujitsu Assist job #WA629737 was done quick and efficiently. Also the most affordable for fixing our AC unit, thought we had to replace the entire unit. Thanks team, should of contacted uou guys sooner. Pretorius family Show details

Michael and colleague conducted check on outside unit finding it to be operating in accordance with specifications, saw no reason to check internal unit. They were pleasant and efficient. System appears to be working properly. Show reply

We have only had our system installed for a week but so far it seems great. It was installed by Rowdycool Air and the service was excellent. Would highly recommend them. Show details ·  1

The technician came exactly on time. His name was Deepak. He checked the control panel, he checked the unit outside. He worked for nearly two hours and replaced the control panel and my air conditioner immediately worked. It has never reached 23… Read more ·  4

since I bought the house but within 30 minutes it was 23 and I was thrilled. Deepak was polite, kind and efficient. I can strongly recommend him and Fujitsu for excellent work and 5 star service.

Anthony was very helpful and did a comprehensive, professional job. I particularly liked his natural courtesy in thanking the building manager for his assistance. Many wouldn't have. Show 2 replies

The service technician arrived on time and provided phone call before arriving at our rental property....he was professional and polite at all times and attended to the diagnosis of our 10 year old fujitsu unit and examined the unit to find a lack… Read more ·  4

of refrigerant gas caused by a leak within the indoor unit...he proceeded to offer solutions to repair our unit and we discussed the options and likely cost to repair unit. The repair would have been less cost than replacement bearing in mind the unit had provided trouble free service for 10 years, we decided to replace the unit. The Technician provided pricing for a fujitsu unit from the good guys.... We confirmed the price of unit with good guys who had offered a black Friday cash back a few weeks.prior...the good guys were not prepared to lower the list price as the offer had expired We used our shop rite membership to secure a discount from another good guys store with delivery...we have arranged for the new unit to be fitted this week. The service provided from your technician was exemplary Our only negative is the messages recieved from fujitsu regarding the technicians visit... Owing to high demand...only warranty work was being accepted...3 messages were recieved after the call out had been accepted...we rang to confirm our call out. The call out was attended to as we arranged but the messages recieved created confusion. I would like to think that seeing how we choose to buy the premium product fujitsu units for our rental properties owing to reliability and presumably after sales service we expect that a faulty unit out of warranty is as important to your customers as a unit that needs repair or replacement...we will replace with a new fujitsu unit...because fujitsu came out !!

From my ducted a/c system developing a recurring fault code to then registering my details and issues via the website contact form is a process that initially provides a ticket number so you are in the queue but are in the dark as to your progress in the queue. Now you will be contacted after some prompting to get some feedback on the state of… Read more

play. Initially it was approx. 2 weeks before a tech could attend and this actually moved out by another few days. Now from past experience of having the same fault several years before I asked could the tech bring the same parts that had previously been replaced, I was placated with the thought that this was a done deal. The tech had no parts and subsequently had to order these from another location, once they arrived in Perth then a booking is made for the tech to attend to do the repairs. This process extends the time from parts ordering / parts arrival / tech booking to just over three weeks. The time on site for two tech's was approx. 1-1/2 hours so the actual work to be done is such a small percentage compared to the Fujitsu procedure that has to be followed. From the tech side they were all great to deal with and very professional, unfortunately Fujitsu's policies and procedures are a stumbling block to the customer. Also it is very difficult to actually talk directly to a Fujitsu staff member and the majority of correspondence is signed off as a department or position there are no names used. Additionally extracting information can be a difficult task for the non-technical person. Now the tech's are knowledgeable about installation work and quality of the same but will not make any comment on this as it is not a Fujitsu area of work and as such it is obviously a company policy that they do not make comments. I understand this but I see things that are obviously not to a satisfactory standard visually and also issues with the equipment not performing to the stated outputs. Now the installer is a Fujitsu certified tradesman qualified to install their equipment as defined in the Fujitsu documentation so that Fujitsu are happy and the customer should also be satisfied with their purchase of a Fujitsu product and an installation which has been completed to ensure the equipment will perform as described. Now in my case this was not done and the system still does not perform correctly 4-1/2 years on. This is where I feel the techs could at least make their observations known to Fujitsu Management so that the installer can be held accountable for their work on behalf of Fujitsu. I had an initial return to site by the installer on the day after the system was commissioned to discuss my concerns, after this there was another 1 hour visit and from that point on after payment was made phone calls and emails were not answered. I see this as bad for business for Fujitsu from both a product not being fit for purpose, warranty repairs with time and associated costs to Fujitsu. A customer who has had two 5 and 6 weeks periods during heatwave conditions where their air conditioning was not working. This has been a very difficult time and quite draining when I would be confident in stating that if the installer had performed his work to a satisfactory standard to meet the manufacturers requirements as well as industry standards we would not have had the issues we have had. 1. Fujitsu procedures seem cumbersome and onerous to the Customer, from Ticketing to Bookings followed by parts ordering then another Booking is required. 2. Fujitsu process of not having staff being identifiable by name to the Customer is not a welcoming feature of theirs. Also the majority of contact methods are by filling inquiry / contact forms out rather than having a verbal contact with a Fujitsu employee. 3. Fujitsu policies in place that do not allow on site Tech's to make written or verbal comments to the Customer relating to any item or issue if it is not the Indoor Unit it's self, such as ducting layout, sizes, installation quality etc. The Outdoor unit is the same, if it's not the actual unit then items such as refrigerant line installation, cable installation, ducting covers for external lines and cables are not commented on. 4. System Performance evaluation to confirm systems output meets design and marketing specifications from a build quality and from an installation meeting the necessary standards.

Ticket number 2681956.

AMAZING CUSTOMER SERVICE EXPERIENCE – After having my new Fujitsu ducted air conditioner installed on the 19/12/24, I went to turn it on for the first time on the 21/12/24 and it wouldn’t turn on which was just brilliant!! I called the company that installed my air conditioner and they came over that night and told me the power boards in the unit were not working so they would get in… Read more ·  1

touch with Fujitsu on Monday morning to see if they could come and replace them. They sent an email to Fujitsu on Monday morning detailing what was wrong with the unit and I also rang the Service Centre and spoke to a fabulous young lady called Jess and explained that my 85 year old mother had flown in on the 22/12/24 and was not coping with the heat. As it was two days before Christmas, Jess was extremely apologetic and told me that she wouldn’t be able to get a technician to my house until the 03/01/25 but would let me know if they had any cancellations. I received a phone call from Jess approximately half an hour later saying they did in fact have a cancellation and she was sending Brett to my house from the Sunshine Coast!! Well I was over the moon to say the least!! Brett the fabulous technician turned up and replaced the 3 x power boards and the air conditioner has been working perfectly ever since!! I called Jess back after Brett left to thank her for all of her assistance but was unable to talk to her and asked Nicole to pass on my message to Jess. I can’t thank Jess and Brett enough for their understanding of the situation and for doing everything they possibly could to have the problem rectified in the quickest possible time. I hope the air conditioner turns out to be as fabulous as Jess and Brett. Thank you so much again and I hope you had a wonderful Christmas!! Thank you, Michelle Smith.

I had an issue with my air conditioning and contacted Fujitsu for warranty service. They responded very quickly, arranged a prompt on-site visit, and replaced the faulty part straight away. I’m very satisfied with the efficiency and service provided. Show reply

Quick and very courteous response. The job was booked in and completed super fast. It was also impressive that I could follow the approach of the technician on my phone. Show details ·  1

After requiring a service for our Fujitsu airconditioner, we dediced to contact the General Assist Australia Service Team after our initial installer failed to respond to our requests. Their technician Anthony attended our premises, turned up on time, was courteous and explained the whole process. My entire experience with the General Assist… Read more ·  1

Australia Service Team was absolutley professional and I throughly reccomend them for Fujistu service and warranty repairs. We have also signed up for their annual service reminders due to this positive interaction.

The technician did not see the leakage problem happening. Not convinced that the technician knew what the problem is, but he was suggesting a new condenser coil at an extra cost of $500-600. After having already paid $220 I am not willing to gamble another $600. That unit is the one least used in the house and is no longer useful after nine years. Will replace the unit with another brand.

#627762WA Technician came out to my apartment complex. Said there was most likely a leak in the pipes that run to my apartment which is effecting the dual split system and advised that Fujitsu wouldn’t touch it. Wouldn’t supply info on anyone that could. Very very average service.

Installed a new Fujitsu 9.5KW (replacing our 17 year old 7.4KW old system). Realised that I have to pay a subscription in order to unlock features like coil-dry. If want to use that have to pay $7.99 a month!! Seriously?! This is something that was available on previous models without paying extra. Pure greed. I don’t recommend Fujitsu and if I’d… Read more

know this new and ridiculous new and unfair rule wouldn’t have purchased the unit for sure. Soon to replace other smaller units in the house, they won’t be Fujitsu for sure.

I cannot recommend the Fujitsu service team highly enough. After 18 months of great performance, our system began failing two months ago. Our installer, Advantage Air, was incredibly dismissive, with their technician claiming the unit was fine without performing a thorough inspection. When the Fujitsu representative arrived, he conducted a proper… Read more ·  1

check and discovered that the installer’s ductwork had come apart in the roof. While the Fujitsu unit itself is excellent, the installation quality from Advantage Air was clearly sub-par. Fujitsu’s expertise saved us from a "cowboy" installation mistake. After finding the issue, Fujitsu technician said that he will escalate this to the installer as the duct work is the installer's fault and need to be fixed by them. Now we are waiting for the installer to attend and fix this!

Excellent and quick repair service provided by Fujitsu in less than a week at affordable price. The repair was done by Deepak at our premises, he was efficient and polite while doing the repairs and explained everything to us in details about the fault. Highly recommended. Vikas Show reply

Great experience from start to finish. Booked in a time on the phone for first available appointment, about a week or so after the call. Received a call/text the day before confirming as well as one in the morning. The technician called me to give an update on time before the appointment and then arrived earlier than anticipated. Great… Read more ·  1

communication imo. Anthony was super polite and professional. Figured out the issue quickly and resolved it on the spot. Couldn’t be happier. Everything is working great again

The technician was professional and helpful during the inspection. He clearly explained that the issue is not related to the air conditioning unit but likely coming from the ceiling area. The problem is still ongoing and requires further action from the builder. Show reply

With a few tests and 15 minutes later, the Fujitsu technician was able to pin point the problem, and fixed the issue with new parts. A bit disappointed to have a problem with our fairly new aircon, but these things happen and it was promptly fixed. Very satisfied with the service. Show reply

Aircon unit broke down during a heat wave and General Australia were able to resolve the issue as soon as they could. Professional communication and sent around experienced technicians to troubleshoot and repair the unit. Not ideal that the unit broke down but happy with the after sales warranty service. Show reply

Garreth arrived on time. He did his checks and promptly had the problem sorted. Very impressed that he had the faulty part onboard. Excellent service, he cleaned up after himself. Show reply

The problem with the fujitsu airconditioner faulted in the morning, the following day the technician came on time it took half hour to correct. And now its back to normal. Great service thank you Show reply