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Fujitsu

Reviews

Review distribution

5 star
244
4 star
48
3 star
8
2 star
5
1 star
33

jule61

jule61Western Australia, 6157

  • 12 reviews
  • 7 likes

Amazed by prompt and informative email response of Fujitsu to my queries

published
Product Quality
Customer Service
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Sarah

Sarah

  • 2 reviews
  • Verified customer

Professional and Prompt Fujitsu Service

published

My airconditioner stopped working. I contacted Fujitsu General Service and they organised for a Fujitsu technician to visit that day. The technician identified the issue promptly, kept me informed and ensured my air conditioner was working again that afternoon

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWA Fujitsu General Service
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Sarah, Thank you for providing your feedback on Product Review. We are so glad to hear about your experience with our service team.

Review collected in partnership with Fujitsu

Mark

MarkSouth East Queensland, QLD

  • Verified customer

Excellent warranty support!

published

We just had a (nearly) 5 year old air conditioner system break down. It was installed by the previous homeowner but Fujitsu still covered it under warranty with quick and professional service. Thanks!!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Mark, Thank you for providing your feedback. We are so glad to hear of your positive experience regarding the service of your air conditioner.

Review collected in partnership with Fujitsu

Peter

PeterSouth East Queensland, QLD

  • Verified customer

Quick Reaction to Query

published

A technician came quickly and accurately identified the problem thereby assuring that a resolution and fix was completed in a timely and helpful atmosphere..
The company was helpful and professional at all times.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationThe Good Guys booval....
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Peter, Thank you for providing your feedback on Product Review. We appreciate you taking the time to let us know of your experience with our team.

Review collected in partnership with Fujitsu


ros

rosMetropolitan Adelaide, SA

  • Verified customer

Fantastic a must for air conditioners to be serviced regularly by a professional

published

Excellent service and explained everything , so glad I had it done. Highly recommend all responsible owners of air conditioners to have a service Service man was punctual and very professional. thankyou

Return Claim MadeNo
Store LocationFUJITSU WEBSITE
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Ros, Thank you for taking the time to place your comment and ratings on Product Review. We are delighted to hear you have received excellent customer service from our Service Team. We value your custom and your feedback is important to us.

Review collected in partnership with Fujitsu


  • Verified customer

Excellent friendly service.

published

The service man arrived on time. He was happy to explain what the service entails. He was tidy and efficient .He cleaned up after. I would reccomend this service to anyone.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDon't recall
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

HI Roger, we are pleased to hear you have received excellent customer service from our Service Team. We value your custom and your feedback is important to us. Please don't hesitate to contact us and we will do our best to assist you.

Review collected in partnership with Fujitsu


Keith

KeithSouth East Queensland, QLD

  • Verified customer

Fujitsu warranty....

published

I had to make a claim on our not yet 3 year old Fujitsu air conditioner. We fitted 4 units at the same time and one has developed an issue. Fujitsu were quick, polite and very professional in response, repairs and interaction. I could not be happier with the service provided. I had Fujitsu in my last house and will be buying it again along with recommending them to everyone I know! Thank you very much...it just reinforces the fact that I knew I made a great choice when I purchased Fujitsu again. Brilliant service....Thanks....

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman, Aspley
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu


  • Verified customer

Very competent and helpful technician.

published

Technician arrived on schedule and investigated problem promptly. Gave me a very clear report and provided full information regarding the options before us. We were very happy with the results.

Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Thank you for providing your feedback on Product Review. We appreciate you taking the time to let us know of your experience and are glad you were happy with results.

Review collected in partnership with Fujitsu

  • Verified customer

Repair of malfunctioning air conditioner in our family room- kitchen area.

published

I was very pleased with the technician who called when our air conditioner was not functioning.
He provided a quote for repairs. We accepted this, and he called very promptly to install the new parts needed. He was polite and well mannered, and on time.

We were very pleased with dealings. He provided quotes for 2 new machines, but we decided to stay with old one and have it repaired.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAir conditioner was originally purchased from Mannix, Norwood, SA. They suggested that I contact Fujitsu, as the machine was quite old.
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Rod

RodMetropolitan Adelaide, SA

  • Verified customer

work was carried out to my satisfaction

published

problem was solved, by the workmen promtly and with care. Was happy with overall results,and the Air Conditioner is now a lot quieter. am glad I bought a Fujitsu Split air system.

Product Quality
Customer Service
Return Claim MadeYes
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu


Barb

BarbPerth, WA

  • 2 reviews
  • Verified customer

Excellent Service

published

System failed on installation, minor fan scroll problem, warranty service called and within one day the arrived and fixed the simple fault. you cant get any better than that can you!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPerfect Clime Control
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu


  • Verified customer

Great Service

published

Very happy with service received, and would use and recommend Fujitsu again, Service man turned up on time and was able to fix the problem with my air-conditioned and is now working great.

Customer Service
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu


  • Verified customer

Awesome service

published

The guy couldn't have been more polite, kind, and did the job well. He arrived on time and got on and did what he had to do. I am very impressed.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu


private

privatePerth, WA

  • Verified customer

cant live without my air con functioning.

published

next day review after phone discussion of problem , then fixed.!!!
wonderful service.
would contact them anytime if my air con malfunctioned
living in the hills it is not easy to obtain reliable ,professional and accurate service.
having a happy ,friendly service person was an added bonus!!

Customer Service
Return Claim MadeNo
Store LocationBalcatta wa
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Denise d

Denise dSouthern and Hills, SA

  • 3 reviews
  • 2 likes
  • Verified customer

Air con warranty repair

published

Technician Josh, arrived when he said he would, fixed problem and told hubby what had been done. He was friendly and efficient. Could ask for better. A Big thankyou for your quickness also.

Product Quality
Customer Service
Return Claim MadeNo
2 comments
Denise d
Denise d

Oops meant “couldn’t have asked for better” typo mistake by me.

Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu

Slater Dave

Slater DavePerth, WA

  • Verified customer

Aircon repair

published

Arrived on time and sourced the problem quickly and arranged new parts promptly
Returned the next day and completed the repairs efficiently
Technician Marc did a very good job and knew his trade very well

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCool Choice Airconditioning
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu


  • Verified customer

Great Service

published

Had the fujitsu team come out for two separate issues with our two aircons, both diagnosed promptly and were fixed within days. The entire service was friendly and pain free, from the phone booking service to the lovely guys who came around to help. Overall a really great experience.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu


Trevor E

Trevor EMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Great Service

published

We’re punctual. Diagnosed my fault very quickly which other air conditioning repairers were unable to do. The cost was a third of what another repairer was quoting and I had waited 2 years for him to try to diagnose the problem.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFujitsu General Assist
See all answers
1 comment
Fujitsu
Fujitsu A.Fujitsu

Review collected in partnership with Fujitsu


  • Verified customer

air conditioning problem.

published

the service guys were very patient and showed us in detail how to remedy the problem we were having.
could not have asked for more!! happy to recommend your products. and service people!

Product Quality
Return Claim MadeNo
Store Locationmannix
1 comment
Fujitsu
Fujitsu A.Fujitsu

Hi Trevor, Thank you for providing your feedback on Product Review. We appreciate you taking the time to let us know of your experience. We love that you would recommend us, that means alot.

Review collected in partnership with Fujitsu


  • Verified customer

Excellent service all round

published

From the initial call to the service centre, to the on-call technician that came out to my house on the day, the experience was friendly, professional and efficient. Excellent service all round.

Product Quality
Customer Service
1 comment
Fujitsu
Fujitsu A.Fujitsu

Thank you for providing your feedback on Product Review. We appreciate you taking the time to let us know about your experience.

Review collected in partnership with Fujitsu


Page 1 of 17

Questions & Answers

Annie W

Annie Wasked

Is the burner suppose to ignite on the first stage of the FF-LT96 furnace and can I see it through the little window?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Annie, Thank you for your question on product review, in regards to your question the Fujitsu model reference you have kindly provided is not available in Australia so please contact Fujitsu General America as per below who will do their best to assist you:
U.S. Headquarters:
Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free:
(888) 888-3424
Local (NJ):
(973) 575-0380
Main Fax:
(973) 575-2194


Donna

Donnaasked

Hi, we have a ARTG30LHTA and are using it for the first winter. So far it seems our electricity bill will be extremely high compared to summer. We have it set at 22-23 degrees auto and in one zone only which is lounge/kitchen for an open plan home. We run it for approx 2-3 hours a day. So far our estimated bill is $800 with one month to go. We have noticed alot of water coming from the outside unit but were advised this can be normal. Any advice is appreciated as we feel a jump of almost $500 a quarter is excessive when we thought this was meant to be an efficient unit.

2 answers
Mark
Mark

Hi Donna
In my opinion you have your heating temp to high for winter. In winter it should be set between 18/20 and in summer around 24/27. As long as it’s warmer inside than outside in winter and cooler inside than outside in summer you should be comfortable. Otherwise your bill will suffer.

Fujitsu
Fujitsu A.Fujitsu

Hi Donna, Thank you for taking the time to place your comments on Product Review. In regards to your temperature settings this would be chosen to your choice, however on heating the lower the better (less energy will be required) Fujitsu's tip is 18-21 for Heating (however run it in heat mode so it doesn't cool to that) If heating is desired you will need to run on heating mode not auto so it doesn't switch to cool.

In regards to your rate of Electricity, there are many factors to consider such as the environment with the actual temperature outside, may need to ensure all windows are closed or check there is no outside cold air coming in, check the outdoor unit is clear and free from any obstructions with no items placed in front of it. It could also depend on how many outlets are on the zone and how you may have calculated the Fujitsu units usage compared to the rest of the house and how much use is being made of other electrical items. Also, regular cleaning of your filters will help too. You could also visit www.energyrating.gov.au and canstarblue.com.au for comparisons of energy consumption.

Also, with the water coming from the outside unit, this is normal when the heating mode is selected. In the heating cycle, water condensation occurs on the outdoor heat exchanger as a result of the moisture content in the air condensing on the cold surface. The water generated will drain away from the outdoor unit via the drain ports (Model depending, there may be 3 drain ports)
The indoor unit generates water on cooling cycle & generally drains into house gutter usually so you wouldn't necessarily be aware of this process.

If you would like to talk further regarding your comments please feel free to call our Technical Support team who will happily chat through any issues with you and provide further top tips to get the most out of your Fujitsu Air conditioning unit. Tel: 1300 364 484.


Shirley D.

Shirley D.asked

Where can I learn more about these two products such as the pros and cons for fujitsu gas furnace FF LT96 and air cond. FO 17C 2.5 Ton, 30000 BTU?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Shirley, Thank you for placing your question on Product Review which has come through to the Fujitsu General Australia team. In regards to providing you the pros and cons for the Fujitsu Gas furnace FF LT96 and Air Conditioning unit FO 17c 2.5 Ton these are American products so please contact the Fujitsu General United States office and they will do their best to assist you:

U.S. Headquarters:
Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free: (888) 888-3424
Local (NJ): (973) 575-0380
Main Fax: (973) 575-2194
Email: For support, please email hvac@fujitsugeneral.com


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