GENERAL (Fujitsu)

Just had my Fujitsu ducted AC serviced by their own local service technician Andrew who visited, tested, diagnosed and replaced a non-functional main board for a great price, in quick same day service and with a great attitude. Highly recommend. Thank you. Tim, Kenmore, Brisbane Show reply

Fantastic work by Michael,he went above and beyond,explained everything to me regarding the problems and what needed to be fixed. A long standing problem resolved. Many Thanks. Show reply

I had a problem with my Fujitsu split system not working. I called General and had a technician out to look at it the next day. The technician was on time and found the fault which required a replacement of a part. The technician was thorough, knowledgeable and upfront about costs involved. I decided to replace the part and found it easy to book a… Read more ·  1

scheduled time to suit me. The same technician attended and was very prompt and efficient at fixing the issue. Overall it was a good experience with general.

No problem with the service. The sad part is the my Polyaire controller requires adjustment but the aircon technician cannot do this part so I need to get Polyaire out - which is more dollars. Perhaps Fujitsu should have a controller that their technicians can adjust as part of the service. Show reply

The technicians were explaining what was needed to resolve the problem Show 2 replies

Very good customer service from Fujitsu – Fujitsu reach out to me very promptly. Their communication was very good. Sent out electrician who arrived on time and fixed my aircon problem. Show details ·  2

I was extremely impressed with the professional service I received from this company. The technician arrived promptly in a company sign-written vehicle and was wearing the company uniform, which immediately gave me confidence that I was dealing with a professional and reputable business. He introduced himself on arrival, explained that he was… Read more ·  1

there to carry out the service, and was respectful and courteous throughout. Before entering each room, he asked for permission, which I really appreciated. He conducted a thorough inspection and provided photo evidence of each outlet being scanned.

I also received a comprehensive service report, complete with photos, which gave me confidence that the work had been carried out thoroughly and professionally.

The entire experience was professional, respectful and reassuring from start to finish. I would definitely recommend this company to anyone looking for a reliable and professional air conditioning service, particularly with summer just around the corner. It’s reassuring to know your air conditioner has been properly checked and serviced before the warmer weather arrives.I was extremely impressed with the professional service I received from this company.

I had a heating issue with my 10 month old air conditioner. Hewett Trade Services sold and installed the unit. Hewett sold their business just recently to another company Voltora, I rang Voltora and they were only interested in sending me a $200+ invoice "for someone to have a look". not what "propaganda they emailed to me said" it read Hewitt… Read more ·  1

Trade Services has closed, but Voltora has you covered, what a load of horse manure. As it was a Fujitsu unit, I rang the Fujitsu, who are now called General the receptionist was excellent, there was a Technician organized to see what the problem was. The Technician turned up and found a line leak that Hewett did not install correctly. Even though it was not a Fujitsu / General problem the unit was repaired within a very short time and I now have heating from the unit. The technician was so professional and GR8 to be with. Dealing with General / Fujitsu was so refreshing compared to the money grabbing company called Voltora, "who said we have you covered".

The service technician arrived on time and provided phone call before arriving at our rental property....he was professional and polite at all times and attended to the diagnosis of our 10 year old fujitsu unit and examined the unit to find a lack… Read more ·  4

of refrigerant gas caused by a leak within the indoor unit...he proceeded to offer solutions to repair our unit and we discussed the options and likely cost to repair unit. The repair would have been less cost than replacement bearing in mind the unit had provided trouble free service for 10 years, we decided to replace the unit. The Technician provided pricing for a fujitsu unit from the good guys.... We confirmed the price of unit with good guys who had offered a black Friday cash back a few weeks.prior...the good guys were not prepared to lower the list price as the offer had expired We used our shop rite membership to secure a discount from another good guys store with delivery...we have arranged for the new unit to be fitted this week. The service provided from your technician was exemplary Our only negative is the messages recieved from fujitsu regarding the technicians visit... Owing to high demand...only warranty work was being accepted...3 messages were recieved after the call out had been accepted...we rang to confirm our call out. The call out was attended to as we arranged but the messages recieved created confusion. I would like to think that seeing how we choose to buy the premium product fujitsu units for our rental properties owing to reliability and presumably after sales service we expect that a faulty unit out of warranty is as important to your customers as a unit that needs repair or replacement...we will replace with a new fujitsu unit...because fujitsu came out !!

Excellent yearly full service as always for our 14 years Fujitsu ducted inv erter reverse cycle A/C. It keeps working as good as expected. Cool in summer, warm in winter. Big thanks to the team for the great work done. Tax invoice no. 8363025 Show reply

I just wanted to write and thank your service people for the prompt call out and the service they provided even though our unit was out of warranty. We greatly appreciate the service and your commitment to keeping faith with the customer, even though the unit was out of warranty, Fujitsu General stepped up and I cannot thank and recommend the team enough. Thank you once again. Show reply

Reece the technician was very thorough, professional and efficient and definitely an expert of their products. Customer service has also been really promptly and helpful. Show reply

I had a multi head unit with 3 indoor heads and one outdoor unit- The outdoor unit rusted out within less than 8 years- There was nothing wrong with the indoor units but te comany said that the oudoor uits were not availabe as they had been superceded and I had to change the entire system- This is disgusting- I was quite happy to pay for the outdoor unit to not be available after on 7 years? Do not buy this product if you want long term backup

I much rather leave good reviews than bad but I had a FUJISTU DUCTED installed and when i was sold it i was tempted to get it before the end of the tax year as it was sold with a 500 bucks cashback GENERAL/FUJITSU has just notified me by email that i don't qualify for the cashback because it was installed after June 1st even though the scheme ran… Read more

to June 31st , not sure what that's all about. and after weeks of them asking for more information on several occasions i think it was just a runaround till you give up, i do not think they liked me paying the installer in cash, but a pokie win paid for most of it, SHOULD HAVE JUST GONE WITH DAIKIN THEY WERE ONLY A GRAND MORE by the way AC STORE at Westfield north lakes was fantastic a family business that could do no better and this is no reflection on them except maybe they don't sell a brand that promises and does not deliver.

OK THEN FUJITSU/GENERAL was correct it was in the small print -the scheme ran between 1st May and end of June but it says in the small print i had to pay it in full by June 1st and not just the deposit, doesn't sit well as the installer didn't even know so 1 star

This website does NOT confirm registration from New Zealand unless you input State "NSW". I don't want New Zealand to be in the state of NSW, but apparently this will fool the website and confirm your registration.

The initial visit by Yogi assessed the problem with the air conditioner which was promptly attended to on a second visit. He was most courteous and friendly and kept us informed of his progress during the repair. The air conditioner has since functioned as intended. Regular updates from the office was also appreciated. Show reply

I can’t speak highly enough of the Fujitsu team - from my initial email communications, through to the technician home visits, I was thoroughly impressed. They were rapidly responsive and didn’t hesitate to take the time required to diagnose and solve the problem with my ducted air con system. Would give them 10 stars if I could! Show reply

Service call, great service showed me how to use the system as we had just moved in and took the time to explain what each button does and how the whole system is connected Show reply

Very prompt service came on time. Rep was respectful and polite. they couldn’t locate exact Problem so changed things. That could be related to error issue haven’t had message come up again Show reply

Very impressed with Matt youre tradie,exceptional service. Matt was a great communicator,punctual and extremely thorough in his diagnosis and remedial work on our AC.Highly recommend Matt. Show details ·  1

We are into property management business and recently we had Air Con breakdown in one of our rentals and I was dealing with Jess from General fujitsu. She was very quick in organising the technician and getting things sorted. It helps us to give a good service to our tenants and She made us look nice and prompt. I strongly recommend using them Show reply