Well done....up and running again...
The control unit had an error and would not run....support was great coming ouf to replace a faulty circuit board in the ac unit promptly....very happy with the whole process !!!
The Fujitsu staff were very professional and quickly identified the source of the problem and made practical suggestions as to the best solution. I was very impressed with their service,
The technician arrived on time and was extremely professional while he was at the centre. He serviced the air conditioners and gave us advice on keeping the systems working well. The air conditioners are working really efficiently. Very happy with the service provided.
Fantastic customer service and support
The service centre was prompt to book in the initial inspection. The Technician was on time, friendly, knowledgeable and understanding. Stephen quickly diagnosed and clearly articulated the cause of the issues. Good customer service - dealt with matter within appopriate turn around
Prompt and fast
The technician arrived on time, and was quick to diagnose the issues, unfortunately I can’t remember his name but hope he is the one to return to carry out the quoted works. My only criticism would be the initial booking process, I waited 5 days from my initial enquiry until someone called me back and then it was to see if I was available the following day. Unfortunately I wasn’t due to the fact that I also work, once I knew when my next RDO was I rang back and booked the service for that day.
On Time-Job fixed
Firstly the technician was on time. Diagnosed the problem and ordered parts required. Second visit fixed the problem in a timely manor. Checked other aircons and discovered a problem with another one. Parts ordered and again on time for scheduled fix. Good outcome.
Better late than never
My air-con gave up working about 24th January . It was finally fixed on 8th March.
Having endured the very worst of the heat & having had to buy a second hand portable air-con as I suffer both Lymphodema & heart problems, I must say I am relieved to have it working again.
The young man who came to fix it, Jason, was extremely competent & polite though I would have been grateful to have him 5 weeks earlier.
Gareth, the Technician, was outstanding -both in servicing the unit and his personal skills. A truly 5 star service! He came twice because parts had to be ordered. His colleagues at head office were also very helpful and considerate.
Quick on fuss fix
The serviceman came the next day on time and had the problem analysed and solved in a very short space of time. The young fellow was polite and efficient, what more could you ask for?
Hit & Miss
Fujitsu technician arrived on scene as organised and replaced faulty part under warranty in less than 15 minutes. Fantastic.
However Fujitsu is closed on weekends, which when it's 40 degrees and the faulty air con can't be fixed, we suffered for 48hrs
Knowledgeable and competent technician
The technician - Paulv - carried out the service efficiently and competently. He investigated and identified the cause of the fault quickly, explaining what he was doing all the while. He noted that while he had rectified the fault within the converter, the cause of the fault was how power was connected to the drain pump. This our installer needs to correct. Best of all, Paulv actually 'cleaned up' after the job was done.
Once our issue was logged, the staff were very professional and efficient in dealing with the issue, from the initial scheduling appointment through to the onsite technician (keeping us up to date the whole way through). The technician that attended our premises was fantastic and went above and beyond to assist.
Quotation callout fee
The service is very organised but I thought that my initial request for quote for repair would have been free if I accepted the repair quote, I was not aware inspection and quote was a compulsory charge before the technician arrived and gave me the quote. The inverter has been installed over 9 years ago but it would only have been used intermittently approx; 12 months total in that time. I was disappointed that I could not replace the inverter with a new one as Fujitsu have made the new ones so they are not compatible with the indoor component, you have pay to change both units.
Fujitsu really know what customer service means and how to deliver
I have 3 Fujitsu splits in my home and unfortunately on Australia Day my larger 8kw unit , at 5 years old decided to play up. After going through the standard trouble shooting, the unit wasn’t responding. I contacted customer care and submitted a ticket. The Fujitsu customer rep quickly responded to my calls for help, and knowing some hot days were coming up, was able to organise a good turnaround to get the unit repaired in a timely manner for summer business when local repairers couldn’t even come see the unit for 2 weeks. Plus the Fujitsu servicemen that came out were very professional and respectful and didn’t waste my day - done in about 1 hour.
It’s working perfectly now. Thank you Fujitsu for honoring your service and warranty without hassle. Will defiantly stick with the brand for any future units I may need, and would recommend to anyone considering buying an air con to support a company that will support you when it counts.
Fujitsu were very prompt and professional .
They sent out a technician first thing the next day who was very professional. Problem with the Metalflex Controller. Waiting for a replacement part from a different company. Fujitsu were excellent.
WOW What Service
Bought a couple of new Fujitsu (7.1kW and 2.1kW) air conditioners last year from Harvey Norman. The purchase and installation all went very well and was kept informed on progress throughout. I had difficulty in understanding and adjusting to the Fujitsu Inverter System and reported my concern to Fujitsu who responded virtually immediately and had a service person come out that day to check all was working well. He gave me very good hints as to how to get the best performance. It has worked well through the last heat wave in Adelaide albeit on a higher fan speed than we are used to but no complaints. Very well done by all from start to finish. If only one could get that service everywhere.
Great job fixing the aircon so quick.
The weather was horrendous (very hot), but they fitted me in to repair the aircon, the technician turned up on time and was very expedient, was a pleasure to deal with.
The Rapid response and Service was deeply appreciated during a heat wave in South Australia, emails were sent on Saturday and a follow up phone call was received at 8.00am Monday. We were advised a technician was out in our area and would be available around 11.00am he arrived earlier than expected and completed the repairs within 30 minutes.
The Fujitsu Unit was installed by professional tradesmen. The Unit has worked beautifully and has made a huge difference to our lives in the current heatwave. We would recommend a Fujitsu Unit to other people.
Top notch service
Top quality service following on from service that was substandard from a private service provider. Fujitsu did a quality job at a special no charge basis. Can recommend Fujitsu service to anyone.
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