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Fujitsu
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Finally
At last I finally found out why my A/C unit wouldn't heat the lounge room, the lady at Harvey Norman sold me a unit that was to small for the area I wanted to heat and that's after going there with the measurements. The last Technician did a fantastic job of readjusting the unit to give me a bit more heat and finally telling me it was the wrong size after many visits from other technicians over 4 years.
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great job
Leo did a great job of sorting out the problem with our air conditioning
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air conditioner repairn
prompt, good service a a a a a a a
- Incentivised Review No
- Return Claim MadeNo
Hi Valued Customer Thank you for taking the time to place your comments and ratings on Product Review. We value your custom and your feedback is important to us. We love Happy Customers
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Good job
Good job by Tech who attended. Quite knowledgeable I would say.
- Incentivised Review No
Hi Savio Thank you for taking the time to place your comments and ratings on Product Review. We value your custom and your feedback is important to us. We're delighted to hear you've received excellen...
Read moret customer service from the team and that your air conditioning unit is working for you. We love Happy Customers!Review collected in partnership with Fujitsu
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Excellent service
Excellent service, professional and polite. Staff were quick to rectify fault, left house clean
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
Hi Raye, Thank you for taking the time to place your comments and ratings on Product Review. We value your custom and your feedback is important to us. We love Happy Customers
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Technician Steve
We were greatly appreciative of Steve, there was a mix up with our booking, Steve arrived at 7am as advised and went straight to work, it was very cold and both of our Kids had colds. The heater was up and running in about 10 minutes. Steve was pleasant, and very personable, he explained everything to us as well. Your Team is all the better for having such a wonderful Employee
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
Hi Valued Customer, Thank you for taking the time to place your comments and rating on Product Review. We're delighted you've received an excellent customer experience from the technician Steve which ...
Read morewill be passed on, and your Fujitsu Air Conditioning is working for you. We value your custom and your feedback is important to us. We love Happy Customers
Hi Kate, Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.
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- 8 reviews
- 9 likes
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Great support from Fujitsu
I had 2 split system units installed. One of them had an issue after a few months. The Independant installer did not care much to help me out but Fujitsu stepped in like a boss , came to site and replaced the faulty PCB within warranty. Up and running again without issue.
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Hi Christian, Thank you for taking the time to place your comments and ratings on Product Review. We're pleased to hear you've received excellent customer service and experience from the Assist Team, ...
Read moreand your Fujitsu Air Conditioning is working for you. We love Happy Customers.Review collected in partnership with Fujitsu
- 2 reviews
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Poor design for a inverter Air Con
If we had known that Fujitsu air conditioner in the heating mode would make a gurgling noise every time it turned on! We wouldn’t have gone with Fujitsu! I will be writing a google review about this so others aren’t put out by the noise.
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Hi Ian, We are sorry to hear about your experience. Please call Fujitsu Assist Service Team so we can discuss this further with you. Fujitsu Assist Tel: 1300 364 484.
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Aircon service
Prompt, Friendly, Competent. We would certainly recommend this service to others.
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Hi Garry, Thank you for taking the time to place your comments and rating on Product Review. We are delighted to hear you've received excellent service from the Fujitsu Assist Team and had a great customer service experience. We love Happy Customers.
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- 2 reviews
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Great work
Clear explanation of the problem identified using language easy to understand
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
Hi Laura, Thank you for taking the time to place your comments and rating on Product Review. We are delighted to hear you've received excellent information and had a great customer service experience. We love Happy Customers.
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Very, very happy with the service.
Straight to the point. Excellent services and great communication skills.
- Product Quality
- Customer Service
- Incentivised Review No
Hi, Thank you for providing your review and feedback. We appreciate you taking the time to share your experience.
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Excellent Service
Very prompt service to repair our broken split system. Good communication.
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Thank you for providing your review and feedback. We really appreciate you taking the time to share your experience with us.
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- 2 reviews
- 1 like
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Excellent service
Fujitsu service team were very helpful and kept me informed of progress of parts. The technician was punctual and very professional, knew what he was doing with no problems in completing the job.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Stephen,, Thank you for providing your review and feedback. We appreciate you sharing the details of your experience with us.
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Exemplary service from a fantastic tech.
The tech who came to check my air conditioner was polite, knowledgeable, thorough and helpful. He knew his stuff! And he gave me quite a bit of practical advice, thank you for a very positive experience.
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Hi John, Thank you for providing your review and feedback. We're so glad you've had a great experience with our Assist team and appreciate you sharing this.
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Very Professional and thorough
The technician Paul was very professional and very experienced in what he was doing took his time checked the unit very thoroughly before he left. Extremely happy with the service I got From Paul.
- Incentivised Review No
- Return Claim MadeNo
- Store LocationEastern Creek nsw
Hi Gloria, Thank you for providing your review and feedback. We're so glad to hear you were happy with the service Paul provided. We'll be sure to pass this on to him.
Review collected in partnership with Fujitsu
Questions & Answers
how will i know when the cash back card has been approved, also if they have recieved the receipts iv emailed showing proof paid in full
Hi Sam, Once your claim has been approved you will receive an email confirming. You can call us anytime on 1300 364 484 to check the status and also check the status online here -https://www.fgafreemoney22.com.au/claim-status-login
ok thankyou, is there a way i could confirm here with you if you received the receipts, as they dont seem to know much when i call
Hi Sam, Yes but I'd need your surname, claim ID, and phone number if you can private message me I can check for you.
We just had a new one fitted the lounge is nice and quite but the ones in the bedrooms sound li like water running then like it's raining then after couple of minutes of noice it kicks in running like the one in the lounge nice and quiet but dose this all night. Is t this a problem with them
Hi Stephen, we're sorry to hear about the issue at night with your Air conditioning unit. Please call the Technical Support Team with the model of your Fujitsu unit which can be located on the right-h...
Read moreand side and they will do their best to assist you. Tel: 1300 364 484
Hi
I bought two of your Reverse Cycle Split systems (SET-ASTG34KMTC and SET-ASTG12KMTC) from the Good Guys in Victoria. One of the reason was due to the Digital Prepaid Card promotion. I have been working straight for almost 3 weeks and was really busy and had planned to apply for the offer today. Just went on the website and it says the offer lodgement date expiry was 30th Sep two days ago. I was just wondering if there is a chance you can make an exception and allow me to be eligible for the promotion please. It’s just that I have been in lot of pressure including work and then looking after kids etc and had planned to lodge it today and I am really disappointed that I missed on the offer which I kind of factored in my budget when I was buying the units and would really appreciate your understanding please. I am about to supply you the payment receipts / tax invoices and serial numbers of both the units.
Regards
Jay
Hi Jay, please send the information to promotions@fujitsugeneral.com.au. Please also be advised Fujitsu kindly gave an extra 8 weeks to lodge the claim after the promotion had closed for purchases, or...
Read more to advise of any issues with doing so. This was an online claiming process which was taken down on the date stated in the promotion as per the terms and conditions. Please call Fujitsu Assist Tel: 1300 364 484 if you have any further questions.Get an answer from our members and Fujitsu representatives
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Hi Leo, Thank you for your comments and ratings on Product Review. We value your custom and your feedback is important to us.