Fujitsu

From the time i logged the call via web, as one of my 4 units stopped work on the 1st Decent hot day.

I felt like i was a valued Customer as the very next morning i got a call back then the techs did what they said they would as far as time keeping and Parts they were very professional and their dress & Bearing was very top end and a credit to Fujitsu Please insure the lady that was working behind the scenes is not overlooked as she knew her job and is a massive support to the techs foe a seamless operation System Was fixed on a 41 degree WA day

Thank you Team Fujitsu

Technician was friendly, helpful and diagnosed the issue which turned out to be a leak in the pipework. took some finding, as it was nowhere near the unit, but he persisted to ensure the issue was found.

The ac stopped working on the first hot day this season. The service person was helpful and very thorough. He checked everything including the installation. No apparent problems and reset the ac by switching the unit off then on. Seems an unusual quirky feature!

The technician was on time, efficient and courteous. The air-con is now working perfectly after 2 years of the local service person not able to get it right. Clearly it pays to engage the manufacturer's technicians that know their product.

The technician who attended fixed our problem quickly, professionally and also explained how we could get even better outcomes - we HIGHLY recommend Fujitsu for after sales service and quality ducted a/con (we have a large 3 phase model and it is very efficient!!

Air conditioner was inspected and serviced as planned. Technician was on-time, efficient and easy to talk with.
I learnt some useful information about my air conditioner which will be useful going forward.

Thanks you for great service and proactive Reponses to my queries. Rhys the Technician was very polite and helpful, he identified the problem quickly , overall we were very happy with the services

My aircon has been broken three times straight after I purchased and it was manufactured default, the waiting time to have technician to come is too long especially in this such hot day

Fujitsu staff were very professional and provided a prompt, free of charge diagnosis. Kelvin, the technician who attended, was very competent and wrote on the spot a comprehensive report, which we used to successfully argue a refund for an inefficient service provided to us earlier on by another company.

Good service, bit pricey but ok, the tech was quite friendly and was on time.

The aircon had a blocked drain, which took about 25 minutes, the call out was $165, so was more than I expected

I had an electrical fault. The serviceman that attended, I think his name is Kyle, was on time and extremely knowledgeable. He fixed the problem and advised me how to trouble shoot, should a similar problem occur in the future.

The noise has stopped with the replacement of the compressor. There is still a little noise but nothing like before. Thank you for dealing with the situation promptly and efficiently.

Technician arrived the same day I reported the fault and was able to fix the issue on the spot. Service staff were pleasant and efficient. Very happy with the service.

The check was done well but could not find solution. Odour is still present when it is hot weather. Do not know how to solve it. The technician was professional.

The young man who came to service our air conditioner was polite punctual and very efficient. He knew exactly what he was doing. I would certainly recommend him and the company.

Repairs by another company were found to be unsatisfactory. Fujitsu Tech identified problem and repaired fault using all the correct procedures. Office staff service very prompt with appointment and helpful action delivery. Valued confidence with future service.

The technician was prompt and very professional he quickly diagnosed the fault with the head unit and quickly conducted the repair. The unit was up and running within the hour

Bought 7 a/C had trouble with all( new house) Had Fujitsu service agents out several times.
Last time field agent decided to fix all once and properly. Fantastic service. Very professional.