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Jura Australia
KatelynGreater Melbourne (Outer), VIC
Love this coffee machine!!!
This review is for our wonderful coffee sales manager - Stephanie Ritter
She was so beyond helpful! she went above and beyond to help us get our coffee machine fixed and serviced. The machine makes FANTASTIC coffee!! It is easy to use and I would recommend it for everyone's workplaces.
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Cant live without you
The Jura S8, its not only a beauty, she is easy to use, intuitive and makes our live so much better!
The smell of a fantastic coffee is awesomely nice daily experience.
1 comment
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Perfect coffee machine for the workplace
Great coffee machine, easy to operate and clean, ideal for workplace.
Excellent service from purchase to installation, training and support.
1 comment
Jura A.JURA Australia
Dear Choice Accounting, Thank you for your review are so happy to hear you are enjoying the new coffee machine in your office.
Kind Regards
JURA Australia
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BelleGreater Melbourne (Inner), VIC
Everyone needs good coffee
The machine makes fantastic coffee and it’s very easy to use and good for any workplace
Customer service was fantastic
1 comment
JURA AustraliaJURA Australia
Hi Belle, thank you for the positive feedback! Glad to hear you are loving your JURA coffee machine. Kind Regards, JURA Australia
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Top service
Thanks for your excellent service. -It was quick, methodical and pleasant. Our coffee machine came back looking great and working beautifully.
1 comment
JURA AustraliaJURA Australia
Hi Andrew, it's fantastic to hear feedback like this - glad to hear you had a great service experience! Kind Regards, JURA Australia
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JanePerth, WA
Extremely happy with purchase of a Jura coffee machine
In the past, we have had other coffee machines, but Jura has surpassed my expectations, we are extremely happy with the machine and the customer support.
1 comment
JURA AustraliaJURA Australia
Hi Jane, thank you for the fantastic feedback! Glad to hear you are loving your JURA coffee machine. Kind Regards, JURA Australia
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A marvel of engineering
I recently purchased the Jura e8 and was amazed by the technology and outstanding coffee that it produces. Can defiantly recommend to anyone who loves a great coffee! The customer service was exceptional and the delivery was prompt.
1 comment
Jura A.JURA Australia
Dear Courtney, Thank for so much for your feedback happy to hear about your experience with the customer support team. JURA Australia.
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Caroline L.Sydney, NSW
Excellent Customer Service. Great product. Best on the market and after sales care top notch!
Bought a Jura machine after falling in love with them in Switzerland. I was a bit nervous about after sales care but could not be happier. Every time I contact Jura with a question they are so quick to respond and assist. Great product.
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Recently Purchased Jura X8
We recently Purchased a Jura X8 to cover 30 staff. The machine makes great coffee and its self cleaning regime make it minimal effort to keep running well. I Highly recommend this machine.
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Patrick D.Sydney, NSW
Friendly, quick and efficient support when I needed it
My Jura Ena 8 had stopped working all of a sudden and I couldn't figure out what was wrong - Charlotte gave me clear and concise instructions via email and my coffee machine was up and running again in no time.
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Anthony SeiverSydney, NSW
great customer service
Bought ENA90 as manual machine wasn't up to WFH. Delivers great espresso, but frothed milk was cold. Sent enquiry through Jura Australia website, support replied quickly and sent the missing part.
1 comment
Jura A.JURA Australia
Hi Anthony, we are happy to help if you need any further assistance kindly let us know.
Kind Regards
JURA Support team
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SteveGreater Melbourne (Inner), VIC
best this for staff to have
absolutely fantastic product and service. Nothing is too much trouble, the workplace installation and demonstration was well planned and easy to comprehend. i would highly recommend this product to anyone thinking about a work place coffee machine
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Elizabeth MVictoria
Happy Staff
Our last Jura coffee machine, which we had for more than 9 years, finally needed to be replaced - after providing the staff with over 33,000 coffees. We traded it in and now have the Jura X8. Delighted with this machine. It is very easy to clean and makes a very fine coffee. All staff are delighted with this new acquisition. The service we received from Stefanie has been excellent.
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FRACHT AUSTRALIA - VICGreater Melbourne (Metropolitan), VIC
Excellent Customer Service and Product
We dealt with Stephanie from jura to purchase our office coffee machine. She was absolutely amazing!! She provided detailed information on all machines available ensuring we chose what would work best for the office. Since purchase she has been available to answer any/all questions and has kept in touch to ensure everything is going well. BEST Customer Service ever!!! Stephanie herself came all the way out to help deliver and set the machine up for us!
The coffee Machine is pretty amazing, Money well spent. Its so easy to use, so easy to clean and the coffee tastes amazing!
Thank you Stephanie & The team at JURA :).
Will definitely be recommending JURA to anyone who is in the market for a new machine!
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RemondaSydney, NSW
Exceptional Customer Service and Brilliant coffee Machine
We dealt with Stephanie from jura to purchase our office coffee machine. From the word go she provided me with all the information required to chose the best coffee machine for the office. She was always available to talk to and even provided a real easy to use cleaning checklist for the machine.
And now for the coffee machine! WOW! it is worth every cent. We have staff coming in to work from the office just for the coffee ! We've gone from using 1 bag of coffee a week with the old coffee machine to up to 2+ bags with this jura coffee machine....Read more
1 comment
JURA AustraliaJURA Australia
Hi Remonda, thank you for the excellent feedback! We wish you many more years of coffee drinking pleasure. Kind Regards, JURA Australia
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Adam B.Southwest, VIC
Fantastic Experience Again
Just purchased a second Jura machine. This time with the advice and guidance of Stefanie. She was able to recommend 2 options for machine based on our team size and usage. The new machine has been fantastic and it was a seamless setup. Thanks also to Stefanie for helping me out a couple of weeks later with some extra advice.
1 comment
JURA AustraliaJURA Australia
Hi Adam, thank you for the excellent feedback! It's really great to hear our staff are delivering exceptional customer service. We wish you many more years of coffee drinking pleasure. Kind Regards, JURA Australia
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Trent B.
- 5 reviews
- 1 like
Excellent customer service
Spoke with the lovely Nerida who was quick to fix a very simple problem I had, saving me a call for a technician. Very pleased with my dealings with Jura. How great customer service should be.
1 comment
Jura A.JURA Australia
Dear Trent B.
Thank you for taking the time to write a lovely review about one of our lovely support team members Nerrida.
Kind Regards
JURA Support Team
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Barney37Mid North Coast, NSW
- 5 reviews
- 2 likes
Jura Quality machine with quality customer service.
I had issue with the machine, which was unfortunate, however after making contact with Kylie from Jura, the issue I had was resolved and we are back drinking superb coffee that Jura is renowed for.
Jura make an excellent product and I have effortlessly been able to resolve post purchase care. It was truely effortless, professional and with excellent customer service team.
Kylie and her team have been patient and ensured we have had an excellent outcome.
If you like quality coffee, that is easy to make and is like having a Barrista in your h...Read more
ome; Jura is the Coffee Machine you should have in your home and office. Because you know not only are you buying a quality product, you are buying quality customer service. Well done Jura and your support team.Similar opinion? Write a review on ProductReview.com.au!
John Phillip
- 2 reviews
Excellent customer service
My Coffee Machine was broken and I contacted Jura's costumer service, I dealt with Nerrida and Kylie, both were excellent to deal with, They were so helpful and friendly.
They asked me for a date for machine to be picked up and within a few days they came back and told me my coffee machine will be replaced and I will get it in two days. All in all everything took within one week.
I would like to thank Nerrida and Kylie for their excellent costumer service.
John Phillip
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- Verified customer
Avoid At All Cost
I purchased an E8 coffee machine and I thought it was pretty good until the Milk Frother fell apart after only two weeks.
I realise that faults happen sometimes, so I wasn't hugely concerned until I contacted their head offices to report the fault and they tried to tell me that this part isn't covered by their warranty.
What an absolute joke, how can you provide a product that only last two weeks and then refuse to replace it after it fails. I don't think it's too much to expect a $2000 machine to last longer than two weeks and if it doesn'...Read more
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Jura A.JURA Australia
Dear Martin.,
We are so happy to hear you are enjoying your S8 coffee machine, if you need any assistance kindly contact support on email support-au@jura.com or 1300 285 872.
Kind Regards
JURA Support team