Jura Australia

Jura Australia

 Verifiedau.jura.com
Jura Australia
4.7

74 reviews

PositivevsNegative
92% · 686 · 8%

Return Claim MadeYes · No
Product Quality
4.8
Shipping
4.8

Reviews

74 reviews
Mahlia
MahliaGreater Melbourne (Metropolitan), VIC
 

Great for busy small team

Our team recently purchased one of the smaller machines and it has been a great hit so far. Our office is located in an area where good tasting coffee is limited, so this machine has been a great boost of energy for the staff. Cleaning is easy and machine runs smoothly. Show details
Andrew
Andrew
 

Great machine, fantastic service

I bought a Jura WE 8 coffee machine. Stefanie delivered and installed the machine and provided great advice and tips on day to day usage and cleaning of the machine. The staff love it. Thanks Jura! Show details
Marsha d.
Marsha d.
 

The worst coffee machine

Bought this, broke within 9 months, took it back, they sent to Jura it got sent back to me a month later with only the base an NO parts!!! It’s been back and forth about parts and now I’m requesting a credit but they will not budge! I am so upset I paid more than $2500 for this ridiculous machine and it’s even more ridiculous customer service Show details
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Brylie
Brylie
 

Awesome Service!

Stef from Jura has been extremely helpful through the whole process from the quote to the aftersales. Machines came the next day after payment, they were very easy to set up and the team is very happy with the coffees they are putting out. Show details
Great service
Great serviceGreater Melbourne (Metropolitan), VIC
 

Wonderful Customer Service with a smile

Sarah and Laura were so lovely to deal with. Saturday morning Service was excellent Show details
Sue
SueGreater Melbourne (Inner), VIC
 

Great coffee maker!

Stefanie from Jura set up our new coffee maker. She was very professional and very knowledgeable.
The team love the coffee maker as it’s easy to use and it makes the perfect coffee every time!
Highly recommend it.
Haydn S.
Haydn S.Darling Downs, QLD3 posts
 

Pathetic service and useless machine

Purchased our S8 from Harvey Norman in November 22. Also added product care for over $3000. Was told machine was quality and for the price you would expect much better. Over 6 weeks ago stopped making coffee totally. We then contacted Jura directly and had to send back to the for repair. After not having it for about a month got it back last week for it not to be repaired at all and still not working. Contacted Jura AGAIN only to be told to send it back again. Like what? This is not good enough from both Jura and Harvey Norman. What is the point of paying extra for product care let alone what a normal warranty should cover.
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Jules
JulesSydney, NSW2 posts
 
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Georgia
Georgia
 

Great coffee machine, great customer service!

Stefanie and the team have been so helpful and attentive while we organise the coffee machine for our new office. They have gone above and beyond to assist us, and have been so understand with a number of unexpected delays on our end.
Annette
Annette6 posts
 

Brilliant Customer Service

Excellent customer service which stands behind an excellent product. I would recommend Jura and would not personally own another coffee machine...it is the best
Tara
Tara
 

Everyone in the office loves it!

Easy to use, easy maintenance and is amazing at personalizing everyone's individual coffee. Show details ·  1
Aveo
AveoGreater Melbourne (Metropolitan), VIC
 

Quality Product

This Swiss machine is perfect for our retirement community. The capacity for 80 cups per day is perfect. The coffee tastes great! Thank you to Stefanie for her assistance. Show details ·  1
James
James
 

Coffee consumption through the roof

The EN8 is awesome. It’s too easy to get my hands on that perfect coffee, or five, everyday. Show details ·  1
Aston Commercial
Aston Commercial
 

It is perfect!

Our staff are so happy with our Jura machine - they now drink more coffees in the office than heading out for takeaway coffee's! We also use the smaller Jura machine in our Client space. The machines are very easy to use & to clean. Stef at Jura was such a great help & gave incredible support. Love it! Show details ·  1
Jess
Jess
 

Best coffee machine ever!

Staff at Jura assisted me in selecting the best machine for our office kitchen. All our staff are very happy with the machine's capacity and range of coffees on the screen menu.
The cleaning of the machine is so simple. Couldn't be happier! Show details ·  1

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