Jura Australia

We’ve had a fantastic experience with the Jura X8. It consistently delivers high quality, barista level coffee with minimal effort, making it perfect for our busy environment. The machine is reliable, easy to use, and produces excellent results every time. What really stands out is the support behind it! The team at Jura have been exceptional to… Read more

deal with, providing prompt and helpful service whenever needed. Overall, a premium machine backed by a great company.

NOTHING BUT PROBLEMS..RUBBISH PRODUCT – Disappointing coffee machine and Customer Service I had the worst experience with Jura. Our first Jura E8 completely failed at its primary purpose—making coffee—and had to be returned while still under warranty. Hoping it was just a one-off issue, we purchased another Jura machine, only to face problems within four months. Their customer service… Read more

is abysmal, offering no real solutions and constantly blaming the user instead of addressing product faults. It's frustrating and unacceptable for a brand that markets itself as high-end.

Avoid Jura at all costs! Choose another brand and spare yourself the headaches, poor product reliability, and nonexistent customer support. What a waste of time and money! JURA- FIX YOUR PROBLEMATIC MACHINES!!

Coffee Machine Service – We've had the machine for about 5 years and it's still producing great coffee. The Jura team looks after us really well when it comes time to service the machine too.

Excellent coffee machine – Our Jura automatic coffee machine has been incredibly popular at our workplace. Its user-friendly interface and wide range of capabilities make it a breeze to create a diverse selection of high-quality coffee beverages, catering to the unique preferences of everyone in the office.

Great experience and great coffee – Our Jura automatic coffee machine has been a big hit in our organisation. So easy to use and the customer service has been outstanding.

Poor service – We had our machine serviced just over twelve months ago. Four weeks ago we put it in for repairs and a service and told it would take about four weeks. I called yesterday on the progress and was told it will be another two weeks. The lady I spoke to said they are telling customers the service will now take eight weeks. That is utterly ridiculous.… Read more

They are a very expensive machine that you can only use ten months of the year. I love my jura coffee machine but will never buy another one.

The worst coffee machine – Bought this, broke within 9 months, took it back, they sent to Jura it got sent back to me a month later with only the base an NO parts!!! It’s been back and forth about parts and now I’m requesting a credit but they will not budge! I am so upset I paid more than $2500 for this ridiculous machine and it’s even more ridiculous customer service

Pathetic service and useless machine – Purchased our S8 from Harvey Norman in November 22. Also added product care for over $3000. Was told machine was quality and for the price you would expect much better. Over 6 weeks ago stopped making coffee totally. We then contacted Jura directly and had to send back to the for repair. After not having it for about a month got it back last week… Read more

for it not to be repaired at all and still not working. Contacted Jura AGAIN only to be told to send it back again. Like what? This is not good enough from both Jura and Harvey Norman. What is the point of paying extra for product care let alone what a normal warranty should cover.

X8 Joy! – We're thrilled with our new X8 Jura coffee machine! It's easy to use, easy to clean, looks great, and importantly our coffee tastes great. Shout out to Jura's customer service which was also seamless.

Excellent machine and excellent service – Very high-quality product that produces great quality coffee. The personal service from the Jura team was excellent with fast delivery and great assistance with set up and installation.

Great for busy small team – Our team recently purchased one of the smaller machines and it has been a great hit so far. Our office is located in an area where good tasting coffee is limited, so this machine has been a great boost of energy for the staff. Cleaning is easy and machine runs smoothly.

Great machine, fantastic service – I bought a Jura WE 8 coffee machine. Stefanie delivered and installed the machine and provided great advice and tips on day to day usage and cleaning of the machine. The staff love it. Thanks Jura!

Awesome Service! – Stef from Jura has been extremely helpful through the whole process from the quote to the aftersales. Machines came the next day after payment, they were very easy to set up and the team is very happy with the coffees they are putting out.

Great coffee maker! – Stefanie from Jura set up our new coffee maker. She was very professional and very knowledgeable. The team love the coffee maker as it’s easy to use and it makes the perfect coffee every time! Highly recommend it.

Disappointing Customer Service – I purchased the Jura Z6 in November 2021 @ $ 3274.00 which is still in warranty, believing this to be a top quality brand. This machine has been returned for the 3rd time in 20 months due to operational issues, previously resolved without charge under warranty. The current issue which presented as a E5 'error' message requires parts for which I… Read more

have been quoted repair costs of $800 + dollars. Jura advise that charges now apply (despite the product still being within warranty) , claiming that the issue is a result of 'vermin' having entered the machine during use! I strongly refute this claim and feel that if any vermin has infiltrated the machine this has done so whilst in their care during previous repairs or returned to me in their packaging. I feel the resolution offered is both unfair and unreasonable , given the product age and value and would be reluctant to purchase from this company again at the very least Jura should cover the cost of the repair.

Great coffee machine, great customer service! – Stefanie and the team have been so helpful and attentive while we organise the coffee machine for our new office. They have gone above and beyond to assist us, and have been so understand with a number of unexpected delays on our end.

Brilliant Customer Service – Excellent customer service which stands behind an excellent product. I would recommend Jura and would not personally own another coffee machine...it is the best

Quality Product – This Swiss machine is perfect for our retirement community. The capacity for 80 cups per day is perfect. The coffee tastes great! Thank you to Stefanie for her assistance. Show reply

It is perfect! – Our staff are so happy with our Jura machine - they now drink more coffees in the office than heading out for takeaway coffee's! We also use the smaller Jura machine in our Client space. The machines are very easy to use & to clean. Stef at Jura was such a great help & gave incredible support. Love it! Show reply

Best coffee machine ever! – Staff at Jura assisted me in selecting the best machine for our office kitchen. All our staff are very happy with the machine's capacity and range of coffees on the screen menu. The cleaning of the machine is so simple. Couldn't be happier! Show reply

Horrible customer service – Machine broke on multiple occasions. Warranty is obsolete as soon as they find an insect of any kind in the machine. I don't recommend buying this machine unless you live in Antarctica with little to no insects. Also, frother has to constantly be toggled while making your coffee. Definitely not worth the hefty price tag

Fantastic machine and excellent service – Recently purchased the WE8 machine for our business. Service from initial enquiry all the way to post delivery follow up has been excellent. Stephanie and the Jura team have gone above and beyond. Machine is very user friendly and easy to use and produces cafe quality coffee. Very happy and would highly recommend. Show reply

Fantastic machine! – Purchased the WE8 for our office and we couldn't be happier with it. Makes fabulous coffee and it is very easy to use. Looks and operates wonderfully. Would highly recommend. Show reply

Jura We8 best coffee machine ever – We purchased a Jura We8 Coffee Machine for our kitchen at work. WOW!! Everyone loves how easy it is to have a great coffee now Looks fabulous & So easy to clean Absolutely love this machine Show reply

Jura deliver exactly what they promise...an excellent coffee every time – Purchased a WE8 for the home. This is the entry level machine from Jura's professional range. It has a larger bean hopper, 3 litre water reservoir and the waste compartment is around double the size of that found in the standard E8. Must say, right out of the box the WE8 impresses. The product is visually flawless and the first coffee you make… Read more ·  2

immediately confirms you have made the right brand choice!

I customised the grinder setting to extract a little more crema and increase the bitterness of the coffee. And also reduced the default espresso volume from 45ml to 40ml. The coffee is now nothing short of exceptional.

Having installed the Bluetooth smart connect device, everyone in the family is now able to personalise their coffees and save them on their iPhone's for repeated use. Brilliant idea.

This is my first Jura. If it's reliable (and only time will tell), I can't imagine buying another brand in the future.

so easy to use! and great coffee! – Never had such an easy machine to use and so easy to clean, great coffee, and great milk frothing even on lactose free milk Show reply

WOW what a machine – We purchased JURA WE8 professional coffee machine for our workshop showroom anyone and everyone who has a coffee complements the simplicity of use of the machine and the quality of the coffee thank you very much for this great machine so happy with our purchase highly recommend it to others . Show reply