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Jura Australia

Jura Australia

4.8 from 20 reviews · View Statistics

Reviews

4.8

20 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    5.0 (14)
  • Return Claim MadeYes (1) · No (11)
  • Shipping
    5.0 (7)
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Belle

BelleGreater Melbourne (Inner), VIC

Everyone needs good coffee

published

The machine makes fantastic coffee and it’s very easy to use and good for any workplace
Customer service was fantastic

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
JURA Australia
JURA AustraliaJURA Australia

Hi Belle, thank you for the positive feedback! Glad to hear you are loving your JURA coffee machine. Kind Regards, JURA Australia

Top service

published

Thanks for your excellent service. -It was quick, methodical and pleasant. Our coffee machine came back looking great and working beautifully.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
JURA Australia
JURA AustraliaJURA Australia

Hi Andrew, it's fantastic to hear feedback like this - glad to hear you had a great service experience! Kind Regards, JURA Australia

Jane

JanePerth, WA

Extremely happy with purchase of a Jura coffee machine

published

In the past, we have had other coffee machines, but Jura has surpassed my expectations, we are extremely happy with the machine and the customer support.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
JURA Australia
JURA AustraliaJURA Australia

Hi Jane, thank you for the fantastic feedback! Glad to hear you are loving your JURA coffee machine. Kind Regards, JURA Australia

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A marvel of engineering

published

I recently purchased the Jura e8 and was amazed by the technology and outstanding coffee that it produces. Can defiantly recommend to anyone who loves a great coffee! The customer service was exceptional and the delivery was prompt.

Incentivised ReviewNo
1 comment
JURA Australia
Jura A.JURA Australia

Dear Courtney, Thank for so much for your feedback happy to hear about your experience with the customer support team. JURA Australia.

Caroline L.

Caroline L.Sydney, NSW

Excellent Customer Service. Great product. Best on the market and after sales care top notch!

published

Bought a Jura machine after falling in love with them in Switzerland. I was a bit nervous about after sales care but could not be happier. Every time I contact Jura with a question they are so quick to respond and assist. Great product.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Recently Purchased Jura X8

published

We recently Purchased a Jura X8 to cover 30 staff. The machine makes great coffee and its self cleaning regime make it minimal effort to keep running well. I Highly recommend this machine.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Patrick D.

Patrick D.Sydney, NSW

Friendly, quick and efficient support when I needed it

published

My Jura Ena 8 had stopped working all of a sudden and I couldn't figure out what was wrong - Charlotte gave me clear and concise instructions via email and my coffee machine was up and running again in no time.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Anthony Seiver

Anthony SeiverSydney, NSW

great customer service

published

Bought ENA90 as manual machine wasn't up to WFH. Delivers great espresso, but frothed milk was cold. Sent enquiry through Jura Australia website, support replied quickly and sent the missing part.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
JURA Australia
Jura A.JURA Australia

Hi Anthony, we are happy to help if you need any further assistance kindly let us know.
Kind Regards
JURA Support team

Steve

SteveGreater Melbourne (Inner), VIC

best this for staff to have

published

absolutely fantastic product and service. Nothing is too much trouble, the workplace installation and demonstration was well planned and easy to comprehend. i would highly recommend this product to anyone thinking about a work place coffee machine

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Elizabeth M

Elizabeth MVictoria

Happy Staff

published

Our last Jura coffee machine, which we had for more than 9 years, finally needed to be replaced - after providing the staff with over 33,000 coffees. We traded it in and now have the Jura X8. Delighted with this machine. It is very easy to clean and makes a very fine coffee. All staff are delighted with this new acquisition. The service we received from Stefanie has been excellent.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
FRACHT AUSTRALIA - VIC

FRACHT AUSTRALIA - VICGreater Melbourne (Metropolitan), VIC

Excellent Customer Service and Product

published

We dealt with Stephanie from jura to purchase our office coffee machine. She was absolutely amazing!! She provided detailed information on all machines available ensuring we chose what would work best for the office. Since purchase she has been available to answer any/all questions and has kept in touch to ensure everything is going well. BEST Customer Service ever!!! Stephanie herself came all the way out to help deliver and set the machine up for us!
The coffee Machine is pretty amazing, Money well spent. Its so easy to use, so easy to clean and the coffee tastes amazing!
Thank you Stephanie & The team at JURA :).
Will definitely be recommending JURA to anyone who is in the market for a new machine!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Remonda

RemondaSydney, NSW

Exceptional Customer Service and Brilliant coffee Machine

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
JURA Australia
JURA AustraliaJURA Australia

Hi Remonda, thank you for the excellent feedback! We wish you many more years of coffee drinking pleasure. Kind Regards, JURA Australia

Adam B.

Adam B.Southwest, VIC

Fantastic Experience Again

published

Just purchased a second Jura machine. This time with the advice and guidance of Stefanie. She was able to recommend 2 options for machine based on our team size and usage. The new machine has been fantastic and it was a seamless setup. Thanks also to Stefanie for helping me out a couple of weeks later with some extra advice.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
JURA Australia
JURA AustraliaJURA Australia

Hi Adam, thank you for the excellent feedback! It's really great to hear our staff are delivering exceptional customer service. We wish you many more years of coffee drinking pleasure. Kind Regards, JURA Australia

Trent B.

Trent B.

  • 5 reviews

Excellent customer service

published

Spoke with the lovely Nerida who was quick to fix a very simple problem I had, saving me a call for a technician. Very pleased with my dealings with Jura. How great customer service should be.

Product Quality
Incentivised ReviewNo
1 comment
JURA Australia
Jura A.JURA Australia

Dear Trent B.
Thank you for taking the time to write a lovely review about one of our lovely support team members Nerrida.
Kind Regards
JURA Support Team

Barney37

Barney37Mid North Coast, NSW

  • 5 reviews
  • 2 likes

Jura Quality machine with quality customer service.

published
Product Quality
Shipping
Incentivised ReviewNo
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John Phillip

John Phillip

  • 2 reviews

Excellent customer service

published

My Coffee Machine was broken and I contacted Jura's costumer service, I dealt with Nerrida and Kylie, both were excellent to deal with, They were so helpful and friendly.
They asked me for a date for machine to be picked up and within a few days they came back and told me my coffee machine will be replaced and I will get it in two days. All in all everything took within one week.
I would like to thank Nerrida and Kylie for their excellent costumer service.

John Phillip

  • Verified customer

Avoid At All Cost

published

Never Received such great service

published

Well I walked into Jura Service centre in Melbourne never have i seen such a wonderful set up, my 10 year old machine needed to be serviced and i ended up purchasing a new one with the wonderful help from Kylie she walked through all the machines so helpful and nice we sat down and talked what would be best suited for my needs i walked out with a z6 great machine. Kylie gave me her card if i needed any help setting up I'm not that technical and this machine to advanced for me we couldnt manage over the phone so she come out afterhours to help I HAVE NEVER RECEIVED GREAT SERVICE LIKE THIS - Well done Jura

Anna

Anna

  • 2 reviews
  • 1 like

Jura coffee machine - would not buy anything else

published

I had trouble with my jura coffee machine and it did get sent back to Jura 3 times but at the 4th time they readily replaced it and with a better one with only a small change over cost. Very good service and they are great people to work with. Thank you Jura :)

Howiesue

HowiesueNSW, 2372

  • 11 reviews
  • 4 likes

Coffee Excellence - from the machine

published

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