Geely EX5 (2025-2026)

Shout out to Geely Maroochydore on the Sunshine Coast. I’ve just ordered an EX5 Inspire, and it was easily the best new car buying experience I’ve had in more than 25 years of purchasing a new vehicle every three years. There was no hard sell and none of that horrible, time-wasting back-and-forth with the sales manager. They offered a more than fair trade-in on my nearly three-year-old BYD Atto 3 and didn’t complain when I said I wanted to sleep on the decision overnight. When I returned the next day, they agreed to include the moulded floor tray set and V2L cable at no extra cost.

When I signed the contract, I also discovered they had included a complimentary 3-year/60,000km service plan as part of their four-day EOFY sale—even though the promotion doesn’t officially start until tomorrow.

Credit where it's due: outstanding customer service and a genuinely refreshing car buying experience.

The EV car itself is amazing, and I have been very happy with how it drives and performs. However, my experience with the after-sales service from Geely Osborne Park has been disappointing. At the time of purchase, the salesperson advised us that key holders would be provided, as we received two key fobs with the car. After months of follow-up, I was later told by the General Manager that the key holder was apparently not part of the purchase, and that there was no written proof because the salesperson has since resigned. One key holder was eventually provided as a gesture of goodwill.

While I appreciate that one was provided, the situation was frustrating because we were given a different expectation at the time of purchase. I also had to make several attempts to contact the dealership through messages, email, online enquiry, Facebook, and phone calls before receiving a proper response. The communication and follow-up were poor, and the matter only seemed to progress after Paywise became involved.

The car itself is great, but the customer service and after-sales experience need improvement. Clearer communication from sales staff and better follow-up after purchase would make a big difference for customers.

Very Disappointing Experience with Geely EX5 I purchased a Geely EX5 brand new, expecting a reliable and high-quality vehicle backed by solid after-sales support. Unfortunately, my experience over the past six months has been extremely frustrating and disappointing. From the day of delivery, issues started immediately. The vehicle was handed over with a cracked dashboard console, which was later replaced with another damaged part — and I am still waiting for a proper replacement. This is simply unacceptable for a new car.

Several accessories that were promised at the time of purchase were not provided at delivery. I had to repeatedly follow up just to receive them in stages, which should never be the customer’s responsibility.

The vehicle was also delivered with outdated software. I had to make multiple trips to the dealership — first to convince them there was an issue, and then again to have it fixed. This wasted a significant amount of my time.

Now, only six months in, one of the door trims is visibly fading. Even more disappointing is that Geely is refusing to take responsibility for this under warranty.

I have had to return the car to the dealership multiple times, which has been inconvenient and frustrating. A six-month-old vehicle should not feel like an ageing car needing constant repairs.

Overall, I am very dissatisfied with both the build quality and the after-sales service. My confidence in the brand has been seriously affected.

I hope Geely takes responsibility and resolves these issues properly — otherwise, I would not recommend this vehicle to others.