Avoid purchasing this car
2 days after purchasing the car I had to return it to Mazda as the windscreen reservoir had a crack and would not hold water.
2 months later I had to have the rubber insert in the back passenger door replaced as it peeled away. Door is rarely used.
12 months after purchase I was stopped at a set of lights on Pacific Highway Lindfield and when I put my foot on the accelerator to take off nothing happened. 4 months later I received a new fuel pump after I provided Mazda with photos and videos of the problem as the technicians could find nothing wrong.
Now I have been back and forth with Mazda customer service for over 3 months as I have requested compensation. Their current offer (I believe) is unsatisfactory
Purchased in March 2019 for A$25,000.00.
Very very disappointed
In the past 12 months we have had two of these. Both used mostly for running around town and occasional trip from Canberra to Sydney. Both fine around town but each long trip has had issues with warning lights that are not connected to any obvious problems. The first car had escalating issues culminating in every warning light caming on speed display, Istop and cruise control all failing. Mazda took 3 months to agree to replace the car and guess what? First trip to Sydney in the replacement car it started to have the same issues. De...aler agrees the problem is the same but nobody seems to know how to fix it. Understand that there are several other cars in Australia with the same issues and more in "other jurisdictions". Dealer has pretty much shrugged their shoulders and Mazda has refused to communicate with us. If it it worked, it is a lovely car unfortunately it has obvious safety issues and Mazda does not seem to care. The new car has done around 2,000k the previous about 3,000k. Everyone agrees a new car should not be doing this but well -- it seems to be our problem not theirs. Apparently it is just unfortunate that we copped two cars with the same issue.
Purchased in February 2020 for A$35,600.00.
QUALITY ISSUES worst car I’ve ever had
My partner and I purchased the Akari CX3 new from a Mazda dealer in Adelaide, driven daily always looked after serviced and garaged, looked good and drove like new up until 3 years ago 70,000km when we started noticing quality issues. Both head lights have hair line cracks and looks like condensation on the inside but it’s not condensation looks like burn marks from heat, had contacted the dealer for an inspection but all they did was take a photo of both headlights and send to Mazda, they rejected there was any fault, no technician inspected t...hem all that was done was a photo taken by an office person. I contacted Mazda Australia myself and not even an offer to have them properly inspected and again they rejected the fault. The cost to replace both headlights is upwards of 3k, no wonder they are trying to fob us off. One of the rear seatbelts gave way was not working (Never has been used btw) our Mazda dealer did replace the seatbelt but only just as was still under warranty otherwise we were told we would have had to pay for the replacement ourselves. I was very surprised as this to me is an obvious fault with the Cx3 reading other posts on here. The gearbox is very sluggish, takes a while for it to click into first gear and at times has gone through all gears before reaching 40km/hr. Air conditioning is faulty blows hot air at times when on cold. The Drivers side sun visor bracket pulls out of the roof, the passenger side seat at the front has come away but Mazda Australia have agreed to fix this. I am not a person to complain, this is in fact the first post I have ever done against anything we have purchased, but when we paid over $38k for this car we are very disappointed with the quality and response from Mazda Australia. One last issue is there is rust beginning to surface in the roof (We don’t live near the beach) Paint protection was applied to the car when purchased. Our second vehicle is a Subaru Liberty completely faultless being 8 years old my partner will only now drive this and the CX3 sits in the garage!
Purchased in May 2016 for A$38,000.00.
Ok .well here we go again my back middle seat belt does not work considering no one sit they lm not sure what has happened there and just notice that the drivers seat towards the end has lost all foam..now if you say it my fault then l would have to be sitting on the edge with my behind right up near the door..so thus is now the 7 or 8 times something has gone wrong with this car. I have advised everyone not to buy a Mazda and believe me they are telling there friends. So what are Mazda going to so this time..repair repair repair ..my car is only 4 years old ..and it us crap..will wait to hear from you
no words can explain how upset l am l just feel like crying.
Great Car for Commuting
Hubby surprised me with a new car and Mazda went above and beyond to deliver the best experience. My hubby and I had never dealt with these guys but after their incredible service and friendly staff we will purchase all our cars from this Dealership. We personally dealt with Colin from Toowong Dealership and he was an absolute blessing, highly recommend speaking with Colin and the guys as they will exceed all your expectations. Mazda are friendly and polite at all times. We had our car serviced through them over the weekend and they smashed our...expectations. The car was cleaned and vacuumed. They went through all the details of the service and made it truly the most stress free experience. Highly recommend these guys and girls. The car is easy to drive, perfect for all driving (except extreme 4x4). It comes with a vast range of accessories, colours and modifications available. Value for money.
Great interior. Drives great. Looks nice with silver chrome on doors and has sunroof. The driver seat is only thing that isn't the best on my sore back but with pillow it helps.
Buy this vehicle and you will be a “winner”
Having driven Corollas for umpteen dozen years I recently decided to move outside my comfort zone and buy something completely different. I purchased a 2019 CX-3 iTouring in September and absolutely love it. It has more oomph than the Corolla and is magic to drive. If you are in the market for a new vehicle you cannot go wrong getting this vehicle.
Purchased in September 2019.
Bought this car three years ago. Already the aircon does not work any longer. Worked fine last Summer and before that. I feel a 'clunking' now and again when turning the steering wheel more than 45degrees, like the bearings or the CV joint is giving out. I am an older person - over 50 and it's not like I have been mistreating the car or anything. Very, very disappointed in the car. Oh and really jerky at times when it changes gears.
Purchased in May 2016 for A$34,000.00.
Bought the car Brand New on 2015 - drive well, love it - never missed the service always garage, only 20k now. once the warranty finished the headlight condensate. I search in the forum, it is a common problems, some owner are lucky to found it out during the warranty period, replaced and no cost involved. If Mazda aware of this problems they could have recall this matter. I hope someone from Mazda Australia read this and do something about it.
Purchased in August 2015 at Liverpool.
This car grabs you
If you are looking for a small SUV this is well worth a look. It drives and feels very positive on the road. It's very economical for a FWD 2 litre. Nothing is lacking in it's performance, even in the Auto. Packed with Safety features, Auto Headlight and Rain-sensing function. Air conditioning, 6 speaker Audio system, and a host of other features that one would expect in a car of this quality. The only problem we had was choosing the colour.
- CX-3 DK (2015-2020)
- Verified purchase
Love my Mazda CX3
I love my Mazda CX3! This is my first mini SUV. I use the car to work or to the station and over weekends. I have had the car for 3 years, travelled to Canberra, Adelaide and looking forward to a long drive to Sydney soon.
The features and style are highly recommended. The reverse camera and maps is a must and should be fitted in all new vehicles. Cannot do without one! The car is serviced annually at a Mazda dealer
Purchased in June 2016 at Essendon Mazda for A$27,500.00.
Cutest car in town
Drive my car daily. Upgraded from a CX7. Love the size, ease of parking and fuel economy. Beautiful leather interior makes this a luxurious car to drive. Great safety features, but no retracting wing mirrors which is a shame.
Purchased in March 2017 at Zoopers for A$25,000.00.
Have had a few issues but overall not too bad
Nice looking car, good features however have had a few issues with the safety features which are currently being addressed with mazda. This includes the automatic high beams constantly flashing and not functioning properly.
Purchased in February 2019.
The reviewer stated that an incentive was offered for this review
Good petrol consumption
I had this car for almost 3 years now and not a problem so far.
I would probably choose a 4WD than a FWD as I’ve noticed the power isn’t that great when driving up even on small steep
- CX-3 DK (2015-2020)
- Verified purchase
Car is just over a year old and come back from first service. Only done 11,000 so far. The car is automatic S-Touring version of the car. Love the ride, comfort and overall quality feel of this car. No complaints.
Purchased in April 2018 for A$29,960.00.
The cx3 is a great car. Had it for three years and it performs flawlessly. We have the top end model with all the bells and whistles and we love it.
Purchased in November 2015 for A$32,000.00.
- CX-3 DK sTouring FWD, 2.0L Petrol, Automatic (2015-2020)
- Verified purchase
Perfect for city driving
We have been driving our CX-3 for just over a year after purchasing new from Brookvale Mazda and have been thrilled with the performance and high quality of the car. Boot space is limited but that was highlighted to us during purchase. Official Mazda service includes a detailed video blog of the service which is a brilliant way of keeping across how the car is being taken care of. Thoroughly happy with our purchase
Love the car but wish the fuel tank wasn't tiny.
I have been driving the petrol Akari AWD for a couple of months now.
I mainly use it for my commute and it's not very often I have passengers so the interior dimensions are perfect. The driving seat is comfortable and easy to adjust. The leather trim is good quality. The car is good to drive and I like the way it looks.
Two things I'm not too happy about:
The fuel tank is miniscule, I think 35 litres. It's obviously something I should've checked but it never occurred to me.
The satellite navigation is rubbish. Even after installing the latest update it doesn't recognise places that have existed for years. It's a shame because the display is in a good position and very clear.
Purchased in December 2018 for A$36,000.00.
Great Car, nice finish and high quality build
Have Just purchased new MAZDA CX-3 STouring
Love the car:Great high quality finish, premium high quality feel to it!
Good fuel Economy lots of safety and many other features. Very Nice looking car perfect for couple / single.
Great Warranty 5-yrs / Unlimited KMs
Love the pop up display that warns you about speeding and road signs ahead, and blind spot monitoring.
Air-Conditioning fault and appalling service
I have the Mazda CX3 Akari it is a 2015 model I purchased from my daughter who never drove for more than 20 mins at a time in it, now I have been driving it for a year, generally for about 50 mins at a time to work and back, ever since I have had it I knew the air conditioning was not right and I took it to a service centre 3 times to try and have fixed, it was never corrected they said they found a different problem on each occasion.
Now obviously the warranty has run out, the Mazda service centre had absolutely no idea what was wrong with it...
Questions & Answers
Has anyone put in a claim to Mazda Australia regarding compensation for fuel pump issues. My CX-3 broke down in the middle of Pacific Highway when stopped at a set of traffic lights. When I moved my foot from the brake to accelerator nothing happened. Took Mazda 4 months to replace the fuel pump. I am not seeking compensation and getting what I consider pretty poor offers. Anyone else asking
My Mazda CX3 has suddenly developed a loud noise when I switch on the air con. Is there a motor issue with this model
Hi all, I've got a Mazda cx-3 16 plate, the air con has been blowing out warm air. I bought the car last June. I got the A/C regassed on Thursday and yesterday it went back to blowing warm air again. Can I phone Mazda and ask them to repair it has it's a known fault?
Hi Charles from previous posts on here seems to be a recognised fault, I haven’t gone down the long road of back and forth with Mazda Australia they are useless and do not look after their customers. Disgusting customer service and what I have noticed they don’t read any of these posts unlike Subaru have the decency to read and reply to posts regarding their product, buy a Subaru they are a far better quality vehicle and you won’t have any quality issues like the Mazda CX3.
yes l agree with Charles , l have had nothing but problems since l brought this car , now my seal belt in the back seat has gone , l dont feel safe in this car at all , would niot buy a Mazda again
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