Not worth the problems and no support
I bought a 3.5 kva off ebay around 2 years ago for a country property. It would be lucky to have done 40 hours over the 2 years. I use fuel stabilizer to keep the fuel fresh and change the oil every 8 months. Went to farm a few weeks ago for a night, generator finally started, ran for 10 minutes and then flooded the floor with petrol. I didn't try and restart it.
All motors can have issues. I contracted Gentrax but they shrug their shoulders and advise they are just the importers and have no idea who could possibly have a look at it....Their advice - contact the retailer. The only retailers of Gentrax would seem to be online ebay and similar stores. I did email the retailer, they asked me to pull the motor down and take pictures. They quickly advised it was out of warranty and to take it to any garden power mechanic. Gentrax and their retailers have no network, or knowledge, of anyone who can service or repair their units. I bought this motor as it is used once every 6 months, I thought I can replace it 3 times for the price of other models. False economy. Motors do break but and generally can be fixed. If a Gentrax breaks it is just expensive door stop. On a positive note, it did run well for the few hours it worked (bit noisy but otherwise ok). I bought a Briggs and Straton the next day after the Gentrax stopped. So far seems to be running well and a lot quieter. Pity I wont be up there for another 3 or 4 months.
Second unit provided after a process of 10 mths.. you guessed it same similar fault..conclusion inferior product not what is stated.. watts provided is not correct.. don’t know if I bother this time not worth it can’t rely on this unit.
Off grinder millmerran qld
Great portable generator
Initially took a while to start, but I didn't have a full tank of fuel for its first run. Since then its worked perfectly running a 10A home charger for a Nissan Leaf and a Stanbury Scarf & Lord 48Vdc 60A charger for an solar/battery off-grid system. Fairly portable, just a shame its not a little quieter. It has done about 50 hrs so far and no issues yet.
Don't waste your money.
I bought the 3.5 kVA generator to help with power outage during the bush fires. I needed to run pumps to get hoses to work. The unit wouldn't start from day 1. After 2 days of attempts I finally got it to work. It had less than 5 minutes work. I tried to start it again during a power outage. After 2 days cleaning the spark plug and checking everything, it still wouldn't start. The unit is too unreliable and unfit for purpose. It has been a complete failure ad a waste of money. I would not recommend any one buy this product. A complete waste of money.
Purchased in January 2020 at On line for A$600.00.
Very noisy Chinese generator
I paid $509.00 landed of ebay for this generator, but i don't think it is even worth that, it is very noisy, cheaply made , panels needed to be trimmed to fit , the oil filler is hard to get to and i dont have the biggest hands it looks cheap and feels cheap i have serious doubt it will last long .
Pay the extra buy a Honda or Yamaha
On the plus side on testing the power output remained stable under load
No good so far, won't start
Tried to download a manual for the GS-CEDD, but link doesn't work on Gentrax site, so relied on the Quick Start guide on the side panel. Nothing, zilch, nada. Followed instructions, left it for 5 minutes - Nothing, dead as a dodo. No smell of fules at the exhaust, went to check the spark plug but there's no way that I can get my hand in the inspection opening, I'd have to remove the whole cover to access anything, bloody poor design.
I've left queries with both the seller Outbaxcamping, and the maker, just waiting on a reply. If not satisfacto...
Purchased in October 2019 for A$569.00.
gentrax generator junk
I received one 3.5 was doa no spark. than couldn't get outback to take it back. they had me doing endless mechanical checks, every time I sent a email I got a reply from a different person. I suggested I have a contact person in the company no joy there it got quiet ridulus and in the end I had to drop generator off at a transport company went I got there they new nothing about the return, more trouble for me . avoid this company is my advise. I just had to strip down the replacement geni to clean out blocked fuel tap to my surprise it is reaso...nably well made I also cleaned out the carbie while I was in there and like all cheap genies the fuel bowl and carbie martial was badly corroded. and i will have to find a wiring diagram on the internet for some other problems and to see if I plugged it all back together right as its not charging its little start battery. it is now running and putting out 240 power but I should of bought a Honda 2.2 kva as this think don't make 3.5 kva no way. and Honda has a dealer in any town bigger then a one pub town and a 4 year warranty. i must of been mad to by this thing December 25th 2019 Update: Why am I taking so much time to answer all these questions. y6ou keep sending me requests to answer the poor peoples problems buit when I chiack back a couple of weeks later my replies have disappeared, you ask in you emails to me please reply t5o these questions as it helps other people with similar concerns. I agree as this brand has many problem probably due to the seller not running the product prior to dispatch. many don't start due to no spark my advice to these people is demand a address to return item. as this will teach this company to pre deliver the genset prior to sending it. all proper company's do this you don't get any were near a Honda or Yamaha genset before it is pre delivered.,
best Generator ever!
had 4 Generators in the past. Last one was a Genforce GT6000. That one was very good as a back up power supply in my house in case of black outs. It did however not have electric start and was therefore hard to start for my wife. threfore sold it.
Bought the Getrax. Much better product. powers all my house at once - water pump, fridges lights etc.easy start . just amaizing product - cannot speak highly enough of it. A little noisier as the Genforce 6000 but what a buy! Does everything easily!
thanks and well done!
What a piece of crap
Purchased from outback camping
First problem lcd was blinking then fuels started to leak I had to send it back and at first they wanted me to pay transport even under warranty after a discussion they picked it up they send it back with one less remote and gave me a credit for the remote only in last couple of months I started using it and it started to rev really high and then just drop to a low idles so low it would shut off but after a while it would eventually run and now we have just noticed that fuel is leaking again from the bottom of the generator like my mum said you buy cheap you get cheap total piece of crap
Purchased in October 2018 for A$700.00.
Similar Problem on first use
Sorry to hear what have gone through, I experienced s similar problem on first use. Generator stops every 20 min and when open the fuel lid there was a vacuum built up inside. After a few tries I found out there is a small opening on the fuel lid to open when it is in use. Once I open it no problem, it worked like charm. I used it in a low light condition and did not have glasses to read instructions properly. It is a really good generator.
Works for me
Bought it on eBay, a bit confusing at first, pulled the cord started first time, then things got better, the electric start with remote, once again first start, but read the manual first, great generator and great price and great service, and very helpful staff when I rang up and pointed out that that I hadn't read the manual. Would definitely recommend it to anyone
Purchased in August 2019 at eBay for A$649.00.
Buy a proper Geni - not a Chinese one
Outbax camping as a company does not appear to me to be to be as it presents. I purchased a 3500W Gentrax remote start generator and our troubles started at that point. It did start and run on the test start at home. It was however to be used at my snowy mountains property as a back up generator to power a 1000W smart battery charger connected to my off grid battery system for when the sun did not shine on the solar panels and the wind did run the wind generators or when it was snowing in winter. 1000W should not be a big ask for a 3000W geni -...BUT IT WAS. Read to the end - you will want to know how to get them to take notice. Firstly it would not run for any length of time (running between 20mins and 1 hour only) and just cutting out. Seemed like a fuel problem. The first time I tried to check the fuel level (had only half filled it for first run) there was some sort of fuel lock/blockage and when I turned the cap fuel spurted over 12 inches into the air from the cap and covered the generator. I was not trying to fill it - just opening the cap on a non running geni to see the fuel level. It has no gauge and the smallest filler cap I have ever seen on a generator and I have owned 6 of various sizes. I do feel lucky I did not end up in the burns unit. After a week of this thing not running for more than an hour I gave up and brought it back to Sydney to return. That is when the fun started. They do not have a phone number to ring and are very slow to answer any email. Usually days. They tried over weeks to implicate me with questioning fuel types and filling techniques etc (I actually own 24 small motors all up - I know how to use and service them) and when I finally dropped the Geni at the warehouse (that was the most hap hazard mess shared with 2 non related companies) they took 2 weeks to inspect and finally admit it was a faulty product. Probably the fuel pump . Read other posts and you will find a commonality here. They try to hold on to the money like a monkey holding a peanut in a trap. I was always dealing with [name removed] as it seems others with issues have. Very unhelpful and hard to understand his emails. Maybe [name removed] is an adopted name. [name removed] did everything to stall and not refund the money until I threatened him with a small claims court action and sent him a copy of an ASIC company search ($9 online through ASIC) showing the Director’s name and address as well as the Parent Company named :- SMARTCHANNEL Pty Ltd and the Accountants address in Minto for service of court paperwork. The money was refunded.
The generator is exactly what it says it is and produces the power that it says it can. It is quiet as stated and the economy function is great. In the past I have had big brand generators and so far this is as good as the big brand generators. I would recommend this product.
- Verified purchase
Excellent Generator works as advised
Very fast delivery and received within 4 days which was great considering it was the Christmas period. After reading instructions started 1st pull and ran like a dream. More than enough power which runs our Caravan Ibis 3 Airconditioner, a 35w battery charger and our microwave all at once without wavering. High recommends this product.
Good generator which works well although i think a little noisier than stated. Great for camping as it will operate everything in our caravan. Starts well even from the first time although haven't yet tried it under full load. Quick service and delivery as it arrived before the stated date.
Starts easily, runs perfectly!!!
Generator due to arrive 2/1, arrived 29/12. Put oil in, fuel in and followed starting procedure. Started first pull. Subsequent starts - exactly the same results. So far, so good. Have used the 3KW generator with a 2400 watt 9 inch grinder without an issue. Haven't pushed it further than that so far.
Questions & Answers
Justbpurchased gentrax 3.5 starts but doesn’t continue running helpppppp please cuts out with 5/6 sec
Clare check all the obvious petrol choke etc..as mentioned this unit is not worth time wasted.. if new no problems should happened cut your losses and contract to return unit back refund. I spent 10mths getting my second unit, only to find the spark plug was broken. The second Unit basically repeated the same issues, including the issue you have.
This Gentrax 3.5kw is not a pure sine wave, and does not provide watts as stated, inferior unit.
My solar controller gives warning load.
Jump up and down Clare it’s not right!!
Bought a gentrax over 2 years ago. Had a fuel leak in the first few months they shipped out a new part and it ran fine. Worked well for the tasks I used it for. After around 40 hours of running is stated to run rough- skipping missing. It does not effect the power supply. But it is clearly not running right. I've pulled out the carby and cleaned it, drained and replaced the oil. But it is still running rough. I've tried asking for some help trouble shooting the problem but the person ( Mike) does not seem to understand my problem. Could it be a coil issue?
Hi yeah it’s crook having to stuff around on a new Gentrax unit. Seems a time waster all round.. as stated this unit is a cheap import, the only good thing is the remote control.. better if unit provides pure sine wave concurrent waves. This does not occur.. unit runs under load.. meaning does not provide clean 240v.
I live off grid and won’t go cheap!
I brought a Gentrax 3.5KW generator late last year (2019), ran it briefly (2hrs) and then haven't used it until 2 weeks ago, where I ran it for 10 hrs during a power outage. I noticed late in the day that it was leaking oil, im pretty sure it's close to empty. I've had a look around inside it, but I can't find where it might have leaked. The oil cap was screwed on tight, any advice on what may have happened or what i could check?
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