No good so far, won't start
Tried to download a manual for the GS-CEDD, but link doesn't work on Gentrax site, so relied on the Quick Start guide on the side panel. Nothing, zilch, nada. Followed instructions, left it for 5 minutes - Nothing, dead as a dodo. No smell of fules at the exhaust, went to check the spark plug but there's no way that I can get my hand in the inspection opening, I'd have to remove the whole cover to access anything, bloody poor design.
I've left queries with both the seller Outbaxcamping, and the maker, just waiting on a reply. If not satisfacto...
Purchased in October 2019 for $569.00.
gentrax generator junk
I received one 3.5 was doa no spark. than couldn't get outback to take it back. they had me doing endless mechanical checks, every time I sent a email I got a reply from a different person. I suggested I have a contact person in the company no joy there it got quiet ridulus and in the end I had to drop generator off at a transport company went I got there they new nothing about the return, more trouble for me . avoid this company is my advise. I just had to strip down the replacement geni to clean out blocked fuel tap to my surprise it is reaso...nably well made I also cleaned out the carbie while I was in there and like all cheap genies the fuel bowl and carbie martial was badly corroded. and i will have to find a wiring diagram on the internet for some other problems and to see if I plugged it all back together right as its not charging its little start battery. it is now running and putting out 240 power but I should of bought a Honda 2.2 kva as this think don't make 3.5 kva no way. and Honda has a dealer in any town bigger then a one pub town and a 4 year warranty. i must of been mad to by this thing December 25th 2019 Update: Why am I taking so much time to answer all these questions. y6ou keep sending me requests to answer the poor peoples problems buit when I chiack back a couple of weeks later my replies have disappeared, you ask in you emails to me please reply t5o these questions as it helps other people with similar concerns. I agree as this brand has many problem probably due to the seller not running the product prior to dispatch. many don't start due to no spark my advice to these people is demand a address to return item. as this will teach this company to pre deliver the genset prior to sending it. all proper company's do this you don't get any were near a Honda or Yamaha genset before it is pre delivered.,
best Generator ever!
had 4 Generators in the past. Last one was a Genforce GT6000. That one was very good as a back up power supply in my house in case of black outs. It did however not have electric start and was therefore hard to start for my wife. threfore sold it.
Bought the Getrax. Much better product. powers all my house at once - water pump, fridges lights etc.easy start . just amaizing product - cannot speak highly enough of it. A little noisier as the Genforce 6000 but what a buy! Does everything easily!
thanks and well done!
What a piece of crap
Purchased from outback camping
First problem lcd was blinking then fuels started to leak I had to send it back and at first they wanted me to pay transport even under warranty after a discussion they picked it up they send it back with one less remote and gave me a credit for the remote only in last couple of months I started using it and it started to rev really high and then just drop to a low idles so low it would shut off but after a while it would eventually run and now we have just noticed that fuel is leaking again from the bottom of the generator like my mum said you buy cheap you get cheap total piece of crap
Purchased in October 2018 for $700.00.
Similar Problem on first use
Sorry to hear what have gone through, I experienced s similar problem on first use. Generator stops every 20 min and when open the fuel lid there was a vacuum built up inside. After a few tries I found out there is a small opening on the fuel lid to open when it is in use. Once I open it no problem, it worked like charm. I used it in a low light condition and did not have glasses to read instructions properly. It is a really good generator.
Works for me
Bought it on eBay, a bit confusing at first, pulled the cord started first time, then things got better, the electric start with remote, once again first start, but read the manual first, great generator and great price and great service, and very helpful staff when I rang up and pointed out that that I hadn't read the manual. Would definitely recommend it to anyone
Purchased in August 2019 at eBay for $649.00.
Buy a proper Geni - not a Chinese one
Outbax camping as a company does not appear to me to be to be as it presents. I purchased a 3500W Gentrax remote start generator and our troubles started at that point. It did start and run on the test start at home. It was however to be used at my snowy mountains property as a back up generator to power a 1000W smart battery charger connected to my off grid battery system for when the sun did not shine on the solar panels and the wind did run the wind generators or when it was snowing in winter. 1000W should not be a big ask for a 3000W geni -...BUT IT WAS. Read to the end - you will want to know how to get them to take notice. Firstly it would not run for any length of time (running between 20mins and 1 hour only) and just cutting out. Seemed like a fuel problem. The first time I tried to check the fuel level (had only half filled it for first run) there was some sort of fuel lock/blockage and when I turned the cap fuel spurted over 12 inches into the air from the cap and covered the generator. I was not trying to fill it - just opening the cap on a non running geni to see the fuel level. It has no gauge and the smallest filler cap I have ever seen on a generator and I have owned 6 of various sizes. I do feel lucky I did not end up in the burns unit. After a week of this thing not running for more than an hour I gave up and brought it back to Sydney to return. That is when the fun started. They do not have a phone number to ring and are very slow to answer any email. Usually days. They tried over weeks to implicate me with questioning fuel types and filling techniques etc (I actually own 24 small motors all up - I know how to use and service them) and when I finally dropped the Geni at the warehouse (that was the most hap hazard mess shared with 2 non related companies) they took 2 weeks to inspect and finally admit it was a faulty product. Probably the fuel pump . Read other posts and you will find a commonality here. They try to hold on to the money like a monkey holding a peanut in a trap. I was always dealing with [name removed] as it seems others with issues have. Very unhelpful and hard to understand his emails. Maybe [name removed] is an adopted name. [name removed] did everything to stall and not refund the money until I threatened him with a small claims court action and sent him a copy of an ASIC company search ($9 online through ASIC) showing the Director’s name and address as well as the Parent Company named :- SMARTCHANNEL Pty Ltd and the Accountants address in Minto for service of court paperwork. The money was refunded.
The generator is exactly what it says it is and produces the power that it says it can. It is quiet as stated and the economy function is great. In the past I have had big brand generators and so far this is as good as the big brand generators. I would recommend this product.
- Verified purchase
Excellent Generator works as advised
Very fast delivery and received within 4 days which was great considering it was the Christmas period. After reading instructions started 1st pull and ran like a dream. More than enough power which runs our Caravan Ibis 3 Airconditioner, a 35w battery charger and our microwave all at once without wavering. High recommends this product.
Good generator which works well although i think a little noisier than stated. Great for camping as it will operate everything in our caravan. Starts well even from the first time although haven't yet tried it under full load. Quick service and delivery as it arrived before the stated date.
Starts easily, runs perfectly!!!
Generator due to arrive 2/1, arrived 29/12. Put oil in, fuel in and followed starting procedure. Started first pull. Subsequent starts - exactly the same results. So far, so good. Have used the 3KW generator with a 2400 watt 9 inch grinder without an issue. Haven't pushed it further than that so far.
works a treat
i put in the correct oil. i put in the correct fuel. pulled the starter cord ONCE only, and everything worked as it should.
- it is refreshing to know that some things manufactured in China, do work as intended.
i have no hesitations in recommending this product and ebay seller
I have purchased 2 of these in the last 3 years. One for caravan and one as backup for our off grid home system.
I have found them to be extremely reliable, one unit on its 7th oil change. I have just purchased another for our next door friend since the storms last week left him without power for 3 days and he borrowed our caravan unit and was astounded that it could power his tv / fridges and lights all at once.
The right one
I didn't know where to start but after doing my homework I decided the 3.5kW unit would be right for my new 2kw portable air condioner in our camper bus and I was so glad I did, so easy to use and plenty of power when the air con switches on its compressor part.
It is also good looking and reasonably quiet. dual 15 amp sockets mean you can plug in the van plus anything that you might want to run while sitting outside like a big fan to blow the mozzies away, I don't need the 12 volts at the moment but who knows?
Delivery was quick as well, very happy indeed.
We havent used it yet but had it going and it seems great
Cant wait to use it
I have seen other reviews and they are all positive so hopefully mine will be as well
We are taking it with us when we go travelling soon so it will be great to be able to go free camping and have our own power source
The Gentrax 3.5kW does all it is ask to do runs my caravan Aircon, fridge and microwave all at the same time, as fabulous buy.
It was delivered to me on time, and was very well packed, if you are looking for a Generator don't go past this one.
Well done, would buy again.
So Far So Good
I recently received a Gentrax 3.5kW inverter generator through the post. It arrived on time and apparenly undamaged. It was easy to set up and started as per the instructions. I have only used it twice and on both occasions it operated to my complete satisfaction. Only time will tell whether it was a good buy or not, however, so far so good.
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Questions & Answers
I have a Gentrax 3.5 and it has been running the aircon in our caravan fine until yesterday when it tripped out on the overload switch and now it wont run at all it will start and run for about 30 seconds then the overload lights comes on and the unit shuts down and there is nothing plugged into the genny to cause an overload nothing at all plugged into the machine. Before it optionally tripped out it began reving very fast
this will be my last reply to problems with gentrax rubbish as it seems pr4oduct revue remove the answers I and others post to your benefit and others as they could read thru all the many many problems and find a answer to fit their problem. so their is no point going to all the many hours work writing fixes, I your case it would be very likely the inverter module has failed.
something that is quite common on this page must have been ablest 5 complains of your problem and it comes to pass on inspection that the module is u/s. one chap stated here a new module is 165 dollars me I wouldn't spend a dime on it as something else will fail next month up the you but.
I bought a Gentrax 3.5 electric start i Sept. 2019. Worked fine to start with but when really needed failed miserably. Ran a 1500w appliance successfully a few times then when really needed went into a frenzy and now drops to 200v with the same appliance as well it runs flat out with nothing plugged in in economy mode. Have tried other appliances with the same result. Contacted supplier and will look at it if I send it back at my cost. From country SA to Sydney this won't be cheap. I own several (about 20) small motors which I service and maintain myself so would be quite capable of repairing this if I could get some advice and parts. I contacted Gentax direct but got sent straight back to the supplier. Has anyone had similar problems and where can I buy parts or get a wiring diagram. If I send it back I'm afraid I'll be throwing good money after bad. Just wish I'd bought a reputable brand and as the old saying goes you get what you pay for.
Morning Trevor.prior to purchasing my 3.5 non-electric start, I queried the supplier regarding any possible problems that could occur and could I send the unit to the Melbourne branch to save on transport costs up North. The reply was that there were no repair technicians there, only sales, but should I require them, any parts necessary would be shipped to me . Naturally the damned genny wouldn't start, but leaving it in the GO situation, resulted in a reluctant start the next morning. So far, everything crossed, it's been performing as it should. The company should, based on the email that I received, send you any parts that are required.
Transcript of email:
Please advise me.
If I buy from you and I have a problem with the generator, must it be returned to you in Sydney
or can I take to Outbaxcamping in Melbourne, as I am in Central Victoria?
I don't expect to have a problem as it is a highly rated generator.
New message from: outbaxcamping (102,490)
Our technicians are only located in Sydney.
We don't have any other third party service centers.
If you're capable of fixing generators, we are more than happy to send parts instead, else it needs to be returned back to Sydney for repair.
Trevor,the email was received 7th October 2019, hope you can sort thungs out with them. dave
as far as I know the gen-set has a 1 year warranty and as outback has no repair centres for their rubbish they will have to pay the freight return to their repair centre. mine way d.o.a from them a couple of years ago and after a huge run around I had to inform them I would take case to small claims. then they paid freight from cairns Queensland to what ever shit hole they currently reside.
and in the course of time sent complete new replacement.
simply put you have to go after this mob a bit or you wont get any where. they have to meet at warranty allowed in asst by law . for god sake people stop buying this rubbish i have answered about 20 calls for help to try to get these things to run.
most with similar problems how this brand got a high rating from product review is beyond me. the fact they don't have contracts with repair centres in all states should get them ruled out for one thing and all the failures should send them broke if every body demanded to return there under warranty gen sets for repair or replacement. and that would be a good thing .
My gentrax 3.5kva has gone on the fritz. Revving high all the time. Had it on my caravan and it was fine til it started revving high. Have tried to see if it has a fuse I may have blown or a circuit breaker, but cant seem to find any info. Does anyone know what the problem would be?Thanks
is it still suppling 240 volt power.
and can you run all the same Appin ices as before.
I need to know this and is it still under warranty.
Has anyone encounted a similar issue and solved the issue. I have a 3.5kva genny which has been running the aircon in our caravan just fine until now it started reving very fast and tripped out on the overload and since that happened it will not run. It will start but won't keep running and the overload light comes on and shuts the unit down without anything being plugged into it so no load at all on the unit can anyone suggest what might be the problem and how can i fix it
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