Thieves steeling money
I had a gift card issued to me by gift card planet in June 2019, I tried to activate my card a week after receiving it but the card seemed to have an issue and could not be activated, it is now February 2020 and I have called at least 200 times and no one has still been able to reissue me a new gift card or activate my current gift card, they say they are going to look into it and I never get a call back, no complaints line apparently and impossible to speak to someone senior. Absolutely ridiculous that they just get to steal $185 from me.
Planet steals shame on you
I was given mid last year gift card from market research. I couldn’t use the card because i did not activate the card three weeks from the day I received it.
I rang and wrote to planet gift card all they say sorry bad luck.
Total ripe off, no one should support this company because they steal your money.
Shame on you... Shame... Shame... Shame... Shame
My card wasn't even activated. Once activated I knew it would have a 12 month expiry date as that is what is stated on the card so I left my activation for about 5 months until I was ready to use it, turns out my activation period had already cancelled. I had not received anything in writing about this and it wasn't printed on the card. It annoys me that this company is essentially stealing from people.
Never get a gift card from this company
My gift card had expired because I did not realise it had a 12 month life. A week after expiry I asked customer service to extend. After phone calls and 3 emails and letting me wait a month, they finally advised their rigid rules and have a nice day. Arrogant to say the least
- Verified customer
Do not make purchases with an offer of an EFTPOS card from this company. They make activation near impossible, giving you the run around so you give up. Like other reviewers, was told it was activated when it wasn't. I had to call them repeatedly. They are completely unhelpful. Steer clear. So where has my $100 unspent money gone?
Thieves!!! Do not buy!!!! They are corrupt!
You have to activate the card apparently 3 months from the time of purchase but nothing is stated in the card apart from the spend expiry date. No way to credit back the money upon expiry of the activation date. Obviously a way to pocket consumers money!!! Shame!!!
Have received 2 giftcardplanet cards. Both failed on activation rang customer service and told card good to go. What a joke - card never worked after several attempts of "activating" and now cards are EXPIRED. Cards cannot be replaced as my fault I did not access the funds. $300 disappears into the ether and straight into giftcardplanet/edge or whatever they call themselves pocket. This is corrupt.
DO NOT USE
Thanks to their ridiculous expiry policy I am now $750 out of pocket. I am currently unemployed and desperately needed these funds! No where on the card does it state that you are required to activate by a certain date. I would have needed to activate this within a week of receiving this and was not advised of this at all.
DO NOT USE
DO NOT USE Gift Card Planet their customer service is a joke, they flat out will not consider any circumstances if your gift card has expired and they will not allow you to escalate. They simply reply that their terms and conditions are explicit and rigid and to have a lovely day?? How can I have a lovely day when they have just stolen $500 from me?
I feel sorry for their agents, I wonder what their staff turnover is like surely it would not be fulfilling working for this company.
- Verified customer
Activated my card after the three month expiry
I emailed them, explained the circumstances as to why I couldn't activate in time as well as listed what the ACCC had on their website as I wasn't sure why the activation period expired so quickly. After two days they fixed it all up and everything is well. Thank you GCP! :)
DO NOT USE THIS COMPANY
Do Not use this company, they are thieves and I am actually appalled at the customer service they belief they deliver!! False advertising on their website that it can be used anywhere visa is, completely FALSE!! Very limited in the accessibility to actually use these cards. Save your money and do not purchase these for your clients!!! Extremely frustrating!
Unable to speak to a representative
I called on several occasions and have not received a satisfactory response regarding my balance on the card being reduced from $100 to $0. What this company fails to realise is that I am the customer, the end user of the product. I have received no customer service. I worked for the $100 and to be told by a telephone operator that it was a promotional card is unacceptable. You only engage in email correspondence and fail to offer the service your other competitors provide. When I asked to speak to someone rather than engaging in an email excha...nge I was told you do not offer this facility. I have received conflicting information from your representatives. I have no option but to take the matter further. This company is owned by a larger operator that is well known and service does not matter?
Never Use Giftcardplanet.com.au
Terrible company and idea. The gift card that has an activation period of just 3 months, at which point it is unusable. The is nowhere on the card!!! There site is almost always not working. "Can't see anything on the right - Click Here" Is a permanent part of their check balance page. Give cash people!
- Verified customer
This Company is a Joke!
If you don't activate the card within the allotted time, even though it is valid for 12mths they will keep the money. I had a card gifted with $2500 dollars and was waiting to use it for something special. I missed the date to activate it by 5 days and was told bad luck. Avoid this company at all costs. No other gift card I have ever received has an activation date. This is HWY robbery. Surely there is a law against this???
Such a scam- corporations and users beware!
What a complete rort.
A gift card that has an activation period of just 3 months, at which point it is unusable. Nowhere on the card does it say that mind you. In addition, when questioned about how this fits with gift card consumer law, I was told it’s a “promotional card” and this doesn’t apply.
Save your money and go elsewhere. Coles and Myer would be my pick.
Gift card planet - Bad service
I agree with other comments. My card only worked when it felt like it. I have had no access to my account for many days, so cannot check history of purchases. I have lost approx. $700, don't know exact amount because I cannot check anything on line. I used my card on the last day and the sales I did were not honoured. Trying to get help from a human is like extracting teeth. It takes 2 days if your lucky to receive an email just saying refer to terms & conditions. I am at a loss why this company takes no responsibility when cards are faulty & t...here system does not provide what they promise. Would anyone else like to join me and put this forward to the media, as this is not the way a business should be operating. I will be letting the corporates I work with not to purchase these gift cards in the future. November 6th 2018 Update: Gift card planet Battle In regards to my first review, I persisted for weeks with emails & letters back & forth wanting an answer as to why my card was being declined when trying to use in store for purchases. (I also lodged my complaint with consumer affairs & the ACCC). I had to wait for weeks for the companies IT department to look into the issue, and I was determined to get an answer. I was not going to accept that card was expired and they could not do anything. I am happy to report, they finally agreed the card was faulty and have given me another card to the value for most of the balance that was left on the card. ($200 less).
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