Gift Cards

I have lost a total of 3680, I thought I was helping this country by buying giftcards from Glen Iris Victoria. They will send me e gift cards with the funds depleted. I recall telling customer service he will be going to hell for such misconduct and greed, he responded "Why am I going to hell?" with stupidity and selfishness, they don't even know… Read more

to pay taxes or issue receipts or send you a real card in the mail. Sadly, they just steal money from your bank account.

Avoid True Rewards Beware when considering these as a gift to someone The gift cards have an activation date when purchased rather than when redeeming which have a relatively short term expiry date. We have grown accustomed to gift cards now having a long term expiry period after the industry was exposed for unethical expiration policies. I would avoid True rewards Show details

Over 6 months to resolve card issue – Purchased gift card, used once for an uber trip. Card then no longer working. Called customer service multiple times advised to wait and they will look into it. First they say that they will send a cheque to refund it just wait. Next time they said it has been escalated and I will get a refund or cheque. After over 6 months and repeated calls explaining the same thing over and over, they finally made the card active to use again.

Poor service – Very poor service takes way to long to receive the product you purchased would not recommend this company to anyone

Absolete joke of customer service and massive blame push onto everyone but them – Nothing but errors when trying to purchase gift cards and every time they blame my system or my bank. I have spent hours on the phone to both them and the bank as well as email and getting absolutely nowhere. This was an email they sent me in relation to the issue, too lazy to even update their template or personalize it. The best part they wont… Read more

even attempt to purchase it over the phone for you because they well know how poor their system is.

Hi (Customer Name)

The Coles Support team have advised that your order decline is showing as a 3DS error, this means there is something from your computer or network not allowing the transaction to process. Can you please ensure that you are not using any ad blockers and clear your browsing data (cookies & cache) before attempting to process again.

If this does not resolve the issue, using an alternate device or connecting to a different network may allow the transaction. If problems persist please call your bank or financial institution for further 3DS assistance.

Should you have any other issues, feel free to contact our Gift Card Support Team on 1300 304 990 between 8:30am – 7pm Monday to Friday, 9am - 5pm Saturday and Sunday AEST.

Yours Sincerely

Nouman

Customer Service Agent | Retail Gift Cards

Delivery is too slow – Very easy to use the website but once you have purchased the gift card is not instantly received by the recipient. It takes hours if not days for the order to go through. I do not recommend using this e gift card.

Avoid for your own wellbeing – As others have said all but impossible to spend full value of card. Website is misleading with false and confusing information, phone support is useless. Don't get sucked in and waste your time and money.

Great way to waste money as card never works. Scam – Absolutely terrible, tried multiple times to use a gift card but doesn’t work. An absolute waste of time. Given as a gift and card is a scam and total waste of space.

THIS IS A SCAM - STAY AWAY – SCAM - DO NOT USE GIFTCARDS.COM.AU The gift cards do not work. When you call the support line they are extremely rude and unhelpful. They will tell you that the cards they sell are from a third party vendor and they have no control, the number they give you has no option to speak with a customer service representative. When you ring them to ask… Read more

for help, they will laugh and giggle, before hanging up the phone. I requested to speak with a manager, and was placed on hold for 40 mins before the line disconnected. DONT WASTE YOUR MONEY OR YOUR TIME. DON'T GO THROUGH THE SAME HEADACHE AND FRUSTRATION I AM GOING THOUGH. DONT USE GIFTCARDS.COM.AU - THIS IS THE WORST SERVICE I HAVE EXPERIENCED

What a disgrace! – If I could give less than 0 stars I would. Nothing but trouble! Every time I try to use it, it is either declined or accepted only to have the transaction cancelled later due to an issue with the card. I tried giftcards.com, they can’t help with e-gift and the customer’care’ phone number on the card put you on hold to do nothing only to say it… Read more

works now but wait 24hrs to use. Next day, same issue. DO NOT BUY, waste of money, time and effort. You can also not use it in store.

Impossible in practice to fully spend these cards - will take to ACC – I have bought several Coles cards when on sale, knowing that are only available for digital spend. That's slightly inconvenient but OK. However it turns out that if your transaction exceeds the card amount, the payment doesn't go through. Also, these cards are non-transferrable. So, unless you spend exactly the amount on the card, you end up with… Read more

small amounts left on it that are extremely difficult to spend. In effect, they make it hard to use the card and will for most customers keep their small change. Don't waste your time, unless you want something to contact the ACC about.

Google Play card does not work – Purchased a $50 Google Play gift card from this website, thinking it would be reputable as it's backed by Coles Group. Card doesn't redeem and gives an error message. They refuse to do anything or take any responsibility as Google is a 'third party' and they 'cannot access their system'. Um, but you could refund me? Send a new card? Money is essentially lost. Would not allow me to lodge a complaint. Not interested at all. AVOID.

Website payment system is terrible – I tried three different credit cards. Same result here. Transaction Failed. Speak to customer service. Their system is terrible. Coles needs to uplift this system.

Gift card was already used – Purchased a $250 Coles gift card which was already used with a balance of $0. They refused to do anything about it and told me I had to contact Coles Pre paid Mastercard. Over 1 month of trying to get through to someone over the phone and no one has ever picked up. Now going through the ACCC.

Tried to purchase multiple times but transaction fails. Asked to speak to customer service – Terrible experience from this store. They'll charge your credit card but don't process the transaction. Tried across multiple cards. Avoid giftcards.com.au! Save yourself the hassle.

Transaction Failed. Speak to customer service – The payment transaction failed, and their customer service kept trying to blame the bank. However, I've never had an issue with any other payments on websites, except this website.

No one is there to listen the issue – I purchased a couple of e-gift cards from this site. One is for Coles and another is for Kmart. I was never able to scan either of these cards in any checkout machines. Each time I requested help from the staff, they tried several times and finally ended up inserting the card numbers manually. I called giftcards.com.au. They have replied that the… Read more

card is fine. If this doesn't work in one machine, I need to go to a second machine. They are not ready to address the actual issue or accept the pain of customer. It seems like that there is no one to listen the technological issue for these gift cards. I am totally frustrated with these gift cards. I feel that purchasing these cards means purchasing unnecessary harassment.