Incompetent case managers
Equip yourself with a good team of doctors and lawyers if you happen to have GIO as your employer’s WorkCover. Especially if you have psychological injury.
They are manipulative, abusive and would use any means to get you off their books. They breached confidentiality by doing unlawful covert investigation, asking people in my social circles who had no idea about my psychological condition.
They cherry pick their own IME reports.
Their conduct has aggravated my condition to a point I’ve made multiple suicide attempts.
Never seen doggy company like this before
I placed a quote for workers comp, back to a few years ago.
They send me to the bill to pay, bill period start from the second day of the quotation is submitted.
I don't want to go ahead because at the time I don't have a worker work for me.
And then they start their unstoppable harassment.
Firstly, they send my file to a government officer, they claim I am illegal because I don't buy any worker's comp insurance.
I had written a letter to government officer and explain I am just a sole trader. I don't have any workers to work with me at th...
- Verified customer
They are nothing but ROBBERS! Do NOT buy insurance product from them!
I would rate them as 0 star if I could. These guys are real robbers! Do NOT ever buy insurance product from GIO!
My husband used them for business insurance several years ago and advised them NOT to renew his workers compensation insurance policy as he was a sole trader and didn't have any employee worked for him for quite a while back then. However, GIO reluctant to cancel his policy, still renewed his policy and chased him for payment by involving government people and debt collector. We had to explain to each of them to close the case.
Lodging a claim as an employer
Called GIO to make a workers compensation claim on behalf of an employee.
Was on hold for a while before i got through to a gentleman. I asked if i could lodge the incident through him he said he would prefer if i did it online or went through a form process (which he sent through to me). I filled out the form and emailed it two weeks ago. During this time i have made several phone calls and emails trying to gain a claim number or a case number so the employee is covered for doctor expenses and treatments. Every time i speak with GIO they info...
Really not happy with this insurance
I have about 20 of my cousins and friends will cancel the insurance with you I've been waiting for 2 months for my claim just because I'm new to the insurance you guys took to investigation and asking me for a lot of my privacy. I will never come back to you unless this is sorted and 20 people waiting for this claim as well if it goes bad they gonna cancel.
- Verified customer
GIO still charging for cancelled policy and vacated premises
My company imports products from overseas and has a number of retail stores. We have used GIO Marine Insurance for over 10 years to insure goods in transit as well as GIO Business Cover to insure goods and equipment at each of our locations. Since the outset when dealing with GIO I was assured that any e-mail confirmations between me and my GIO agent, [name removed], would be treated as “confirmed in writing”. Over the years we have added various new stores, and closed others, this is the nature of our business.
Recently I noticed that we...were still being charged for four locations (stores) which we vacated several months ago. I had advised the agent by e-mail of such at the time of each. We also cancelled our Marine Insurance with GIO 11 months ago as we received a cheaper quote from another insurer. This cancellation was acknowledged by the agent at the time. Upon reviewing my bank statement I have discovered that we are still being invoiced monthly for insurance of these locations which we no longer occupy, and for the Marine Insurance which we cancelled 11 months ago. When I e-mailed my regular GIO agent and his assistant I received an "undeliverable" error from Suncorp so contacted GIO general enquiries only to be informed that “that whole department has been laid off due to a restructure”. I explained the situation and was asked to send through e-mail evidence supporting my claims, which I did. When I followed up I was advised by GIO “Please provide further evidence as we cannot authorise to back date from a written email. You will need to provide valid proof that you have vacated those premises at the stated dates you are requesting. Eg: end of lease agreements, etc.“ So for over 10 years I have been dealing with GIO on an e-mail basis, and GIO have been quite happy to add new locations and additional cover, but now that there has been an oversight on the part of GIO suddenly e-mail proof is not sufficient. The problem I have is that most of these lease agreements would have been month-by-month so the only evidence I have of having vacated is the correspondence between me and the landlord / agent.
injured at work, Obligated to make a claim.
Physical pain from ruptured tenant requires surgery & recovery time with physiotherapy & other treatment along with checking progress for reliable feedback for the case worker to aid & support the whole process. But if the caseworker is advised the injury is the worst the surgeon ever encountered with no chance of recovery & permanently disfigured body.
The GIO set up appointments with different rehab providers who are trained to see a liability instead of a tormented man who has lost the joy at 40 & then his wife & house.
Thank you for listening and review it back
After we gave a bad comment re our claim, they finally review and do their act right this time which we appreciated. They resend their people to review our case then they approved our claim with promptly. We were about to considered to move to different insurer. With the experience that we have got and after explaining to them that we had been insure to different insurer and never had claim before and that we didn't want this thing happened to us which make us have to close our business few days it was really inconvenience. At least they resolved out problem. Thanking you for acting promptly. Then now we can have trust in insured it with gio.
Amazing experience with claims
I spoke with Jasmine this morning from Business Insurance Claims and can honestly say she was amazing, made me feel completely at ease after a stressful incident. She completely turned my experience around and I am really happy with the service she provided. Fast, efficient & lovely to deal with.
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