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Go Health Clubs

Go Health Clubs

1.2 from 17 reviews

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Reviews

Review distribution

5 star
1
4 star
0
3 star
0
2 star
0
1 star
16

Bee B

Bee BBeenleigh

Very ANNOYED with Cancellation

published

Been with Go Health for years , cancelled Membership after not using gym an they still want to hit you with a MONTH BILL omg ,
disgusting how they treat you when you cancel I would NEVER recommend GOHEALTH Club to any one ....


disappointed

disappointed

  • 2 reviews
  • 2 likes

Very disappointed in their membership cancellation process

published

Very disappointed in their membership cancellation process.
I submitted the cancellation form 2 weeks before I was notified it was actually being processed, Despite their website saying I would receive a call in 48hrs.
This meant I had no time to find someone to take over my membership - I was cancelling due to relocation.
Absolute rip off. Charged $250 cause they couldn't get their act together and tell me my membership was actually being cancelled and that I could transfer it.

Do not join this club

published

I joined in 2015 and broke my arm not long after joining. I contacted them and suspended my membership until further notice. Which i was told thatis ok in the light of my age.
An extremely condescending female (who constantly referred to me as sweetheart and darling. By the sounds of her i would be at least 25 years her senior) i spoke to roughly 2 weeks prior and she had records of all of my accounts and anything information but the arrangement to suspend my account. Supprise supprise. She said she would send me an online form to cancel again. I still haven't received anything yet.
My advice is to anyone considering joining this club should take notice of all the feedback on this page and and find another club with a good reputation.

Poor Customer Service

published

Quick to sign you up but when it came to cancelling my membership I tried calling numerous times at the ROTHWELL GYM but they just kept saying we’ll send an email of cancellation that I never got or they said they would call back which never happened.


Annonymous

AnnonymousSouth East Queensland, QLD

  • 4 reviews
  • 7 likes

Go Health Clubs ROTHWELL

published

This gym was originally Genesis Gym Rothwell, When they were taken over by GO they continued to bill me at the same rates I was originally paying which was a GOLD level membership so that I could use all the Genesis Clubs in Brisbane and did so WITHOUT notifying me or getting my authorisation first.

After repeated arguments with the manager to get a refund for the months taken without my authorisation I came up with little or no success with negotiation. I would strongly advise anyone else who finds themselves in this situation takes them to QCAT.

Do not go with GO health clubs or Genesis gym who enabled them to do this. Both gyms are clearly no good.


Kiwichic

KiwichicSouth East Queensland, QLD

Incompetent staff that don't know what they're doing.

published

I tried to join the Rothwell club and after getting the contract wrong five times, thought I would try the nundah club. ( I really wanted to join because my old PT had moved to Go health clubs) I called nundah on Friday, explained what happened at rothwell and they assure she me someone would get back to me. Three days later no one calls, so I ring and I'm offered a completely different membership. The whole experience was awful, I didn't join. They don't understand or explain the memberships correctly. And consistently put the wrong amounts on the contract. Don't join them. They don't deserve your business or mine


Unfairly treated

Unfairly treatedQueensland

  • 2 reviews
  • 1 like

I would never recommend the gym to anyone.

published

Jaimeson

JaimesonBrisbane

They just want your money, they don't care about your health.

published
Lied To

Lied ToBrisbane

NEVER JOIN GoHealth Nundah

published

Avoid at all cost!

published

Suz

SuzBahrs Scrub

Don't bother

published

Do you need a kick start? Do you need a gym that cares about you? One that's in your face? Reminds you to go? Cares about your needs? Adapts to your ever changing life? Replys to emails? Comes out of their office to speak with you? This is NOT the place for you.


BEWARE of signing your CONTRACT!!!

published

GO Health club Springwood or any of the clubs...Beware when signing up to this gym, make sure you take the contract home and read everything... Legally they are meant to provide you with a copy of your contract on the day of signing, this never happened to me after 2 days of not receiving anything I wrote to them asking for my contract as i wanted to cancel the membership, they do this so your cooling off period of 48 hours goes past. Im still trying to cancel the contract but they argue my cooling off period lapsed, they dont take any responsibility for negligant staff or do they simply train them this way???? sales tactics, their happy to take your money though and send you to a debt collector!!!!!!


  • Verified customer

Broken equipment, no complaint process, its just criminal

published

Faulty equipment (a cross-trainer) that has not been fixed the entire time I have been at the gym.

Staff will not tell you the hidden fees they will not advised the dispute resolution process but they are really good at saying; “It’s in the terms and conditions’ and awesome at saying ‘NO”.

Claim to have a 'special' relationship with the Department of Fair trading.

The dishonor fee is the cost of your weekly membership.


Go Health Clubs - ROTHWELL

published
gym rat

gym ratGold coast / Brisbane

Best gym I've been come across

published

I've been with this gym for over two years now, Its always clean, everyone looks after the gym well, great atmosphere, the music is nice a loud, its a motivational environment. Worth the money compared to other local gyms who have half the equipment for the same membership rates. I only pay $15.99 a week which is reasonable for what you get and they do regular upgrades. However would like a few more calisthenics based equipment. Such as a climbing rope, monkey bars etc. overall, would recommend to everyone!

Chloe

ChloeSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

No towel no training?!

published

I got pushed out coz I don't have a towel?! Which is the their new policy with no informing at all!! Poor service, the crazy staff even tried to sell a towel to me?!
EXCUSE ME!!!!


Farket

FarketRedlands, Brisbane

  • 7 reviews

Overpriced, unfair contracts, poor service

published

This gym franchise would have to be the worse I have ever come across. They use high pressure sales tactics to the extreme. I said no to the sales rep over five times and I felt like I couldn't leave the premises. The gym doesn't enforce hygiene, as a result the gym smells of foul smelling body odour. The memberships are very expensive, up to $45 a week which is outrageous. Equipment was alright though still lacking. The gym doesn't stop people from using their phones whilst using equipment. Though common I found that I couldn't finish my workout due to these people and lack of equipment.

Steer clear of this wreck and sinking ship of a gym franchise.

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