Very disappointed in their membership cancellation process
Very disappointed in their membership cancellation process.
I submitted the cancellation form 2 weeks before I was notified it was actually being processed, Despite their website saying I would receive a call in 48hrs.
This meant I had no time to find someone to take over my membership - I was cancelling due to relocation.
Absolute rip off. Charged $250 cause they couldn't get their act together and tell me my membership was actually being cancelled and that I could transfer it.
Do not join this club
I joined in 2015 and broke my arm not long after joining. I contacted them and suspended my membership until further notice. Which i was told thatis ok in the light of my age.
An extremely condescending female (who constantly referred to me as sweetheart and darling. By the sounds of her i would be at least 25 years her senior) i spoke to roughly 2 weeks prior and she had records of all of my accounts and anything information but the arrangement to suspend my account. Supprise supprise. She said she would send me an online form to cancel again. I still haven't received anything yet.
My advice is to anyone considering joining this club should take notice of all the feedback on this page and and find another club with a good reputation.
Go Health Clubs ROTHWELL
This gym was originally Genesis Gym Rothwell, When they were taken over by GO they continued to bill me at the same rates I was originally paying which was a GOLD level membership so that I could use all the Genesis Clubs in Brisbane and did so WITHOUT notifying me or getting my authorisation first.
After repeated arguments with the manager to get a refund for the months taken without my authorisation I came up with little or no success with negotiation. I would strongly advise anyone else who finds themselves in this situation takes them to QCAT.
Do not go with GO health clubs or Genesis gym who enabled them to do this. Both gyms are clearly no good.
Incompetent staff that don't know what they're doing.
I tried to join the Rothwell club and after getting the contract wrong five times, thought I would try the nundah club. ( I really wanted to join because my old PT had moved to Go health clubs) I called nundah on Friday, explained what happened at rothwell and they assure she me someone would get back to me. Three days later no one calls, so I ring and I'm offered a completely different membership. The whole experience was awful, I didn't join. They don't understand or explain the memberships correctly. And consistently put the wrong amounts on the contract. Don't join them. They don't deserve your business or mine
I would never recommend the gym to anyone.
I joined the Gym September 2016 for a year contract.
I checked with receptionist (twice with different receptionists) in September 2017 when my gym membership finishes. They both said that my membership finishes on 11th October 2017. I asked them both twice that "so, after 11th of October, my membership completely finishes. I do not want my membership to continue as I have heard some gyms renew the membership themselves after the term finishes which I do not want and I want to make sure my membership does not continue". Then, they both said t...
They just want your money, they don't care about your health.
Just don't bother. Unless you want a basic of all basic memberships that allows you access to classess, I wouldn't touch these guys ever again. I was talked in to joining up for the $35 per week membership and told I could easily down grade at any time. After having this ridiculously priced membership for 9 months, I realised wth am I doing and tried to cancel. I was then told that if I did downgrade, I would have to resign a new 12 month contract.. WTH??
Go Health never contacted me to assist with my motivation or check in about my wellbei...ng (even though I'm a valued member crap). They really don't care... At least Fernwood would send me a text if I hadn't been in for 5+ days saying 'hey we haven't seen you in a while!?' Then I was told they didn't have the technology to track all their members and 3000+ members is too much to keep up with... Well I'm not sure why you don't have the technology to do so since you clearly have the money?! PROBLEM after PROBLEM - all lies. They don't care.
NEVER JOIN GoHealth Nundah
They lie to their customers and don't give them all the facts before you are signing the contract to join.
I signed up for GoHealth Nundah in October 2016 and thought it was a fantastic deal. What was offered to me - a 12 month contract, plus 1 access, and full access to yogabox as well as gym facility for $20 a week. What I got instead - yogabox canceled from my membership after 6 months and the only way to get it back is to upgrade my membership! This is ridiculous!!! How can they run a business where they lie to their customers and have th...
Avoid at all cost!
My advice to anyone looking to join a gym is to avoid Go Health Clubs. Recently I've been trying to get my contract resigned to avoid GO price increases only to be met with constant refusal because my current rate is "too low". GO have told me that because my membership includes a +1 (which they happily sold me) my membership will be rising in a 'bulk increase' from $13.99 a week to $35. Despite the fact they advertise and encourage 'resigning to avoid CPI increases' it seems they will only do this when it suits them. GO are happy to offer you ...a good deal to get you in the door but they will screw you over at every chance they get after that. In addition to this most of the barbells on the weight floor are bent, the renovations consisted mostly of covering the floor in astro turf, there aren't enough weight plates during peak hour, the noise in yoga box is like training next to a train line, and the 12 month free Yoga Box trial offered to existing members was reneged after 6 months. There are better gyms in Brisbane which won't try and rip you off every chance they get. Join any of them.
BEWARE of signing your CONTRACT!!!
GO Health club Springwood or any of the clubs...Beware when signing up to this gym, make sure you take the contract home and read everything... Legally they are meant to provide you with a copy of your contract on the day of signing, this never happened to me after 2 days of not receiving anything I wrote to them asking for my contract as i wanted to cancel the membership, they do this so your cooling off period of 48 hours goes past. Im still trying to cancel the contract but they argue my cooling off period lapsed, they dont take any responsibility for negligant staff or do they simply train them this way???? sales tactics, their happy to take your money though and send you to a debt collector!!!!!!
- Verified customer
Broken equipment, no complaint process, its just criminal
Faulty equipment (a cross-trainer) that has not been fixed the entire time I have been at the gym.
Staff will not tell you the hidden fees they will not advised the dispute resolution process but they are really good at saying; “It’s in the terms and conditions’ and awesome at saying ‘NO”.
Claim to have a 'special' relationship with the Department of Fair trading.
The dishonor fee is the cost of your weekly membership.
Go Health Clubs - ROTHWELL
Worst gym I have ever had the displeasure of going to. I was an original Genesis member when Go took over. They lied, failed to disclose information, were often unprofessional, took money out of people's accounts (inc mine) without permission, even sent my email address to 450 other people and failed to apologise at the time or give a reason as to why this occurred. They have advertised top notch facilities when was far from with various complaints from dissatisfied clients swept under the carpet (can be seen after renovations occurred). From v...iewing other Go clubs review pages it appears that it is a repeated pattern of money grubbers putting greed before client satisfaction or safety. Avoid this club or at the very least check out the reviews on their page as well as the other clubs.
Best gym I've been come across
I've been with this gym for over two years now, Its always clean, everyone looks after the gym well, great atmosphere, the music is nice a loud, its a motivational environment. Worth the money compared to other local gyms who have half the equipment for the same membership rates. I only pay $15.99 a week which is reasonable for what you get and they do regular upgrades. However would like a few more calisthenics based equipment. Such as a climbing rope, monkey bars etc. overall, would recommend to everyone!
Overpriced, unfair contracts, poor service
This gym franchise would have to be the worse I have ever come across. They use high pressure sales tactics to the extreme. I said no to the sales rep over five times and I felt like I couldn't leave the premises. The gym doesn't enforce hygiene, as a result the gym smells of foul smelling body odour. The memberships are very expensive, up to $45 a week which is outrageous. Equipment was alright though still lacking. The gym doesn't stop people from using their phones whilst using equipment. Though common I found that I couldn't finish my workout due to these people and lack of equipment.
Steer clear of this wreck and sinking ship of a gym franchise.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.