Good Car Co

Nightmare customer experience, zero accountability from company – Absolutely terrible experience with GoodCar. The handover process was a complete nightmare, requiring countless calls and a full day of my time to resolve their mistakes. Days later, the price of the car dropped significantly, and GoodCar refused to adjust the price or offer a reasonable return option. They were happy to honour the 7-day return policy but wanted to charge me over +$3,000 in fees (including paying to return to Melbourne, despite having car depots nearer in Sydney), essentially eliminating any benefit of returning it. This felt like a deliberate attempt to deter me from exercising my consumer rights.

GoodCar's lack of accountability throughout this handover and following was appalling. They never once proactively offered compensation for the inconvenience caused or acknowledged the significant drop in the car's value due to their pricing decisions. I am now reporting them to the ACCC and strongly advise against buying from GoodCar.

The one EV in my reach was not my sort of car – It's big. It has a lot of features I don't especially relate to, like GPS trip planning & directions. It's very low and unnecessarily beautiful. I promised myself my next car would be emissionless and this I now have. Hoping to trade it for something more to my taste, in EV.

The very best car I've ever owned! – Great customer service from the Good Car Co! From the test drive through to delivery. The Good Car co' go above and beyond!

Love love love my Leaf – Reduced personal carbon emissions... Saved thousands in fuel and services... Love every part of my Leaf, runs like a dream, best purchase I've made... Good Car Company amazing to deal with.. Super happy customer! Highly recommend the vehicle and the Good Car Company. We will definitely go through them again when able to buy a second EV car.