GoodWe

Worst customer service I have experienced with a product as an electrician of 20 years. Taken months and hours on site and on phone to get a warranty replacement 1.5kw solar inverter sent out that was faulty after 18 months. Terrible communication and GoodWe would always try to close the ticket number off as solved after every email when it… Read more

wasn't. Good luck to anybody else with warranty issues. I won't be buying any of their products again and will be advising customers to do the same.

this is a rubbish company with a rubbish product and after sales support!

My GoodWe EV charger has been offline for more than two weeks, and despite repeated attempts to get help, there has been no resolution. I have called their support number over 50 times. Most of the time, the calls are either not answered by a human, or I am connected to call-centre staff who clearly do not understand the product or the issue. On… Read more

several occasions, I was told someone would call me back — which never happened. There is no ownership of the issue, no follow-up, and no meaningful technical support.

I only went with a GoodWe EV charger because my installer recommended it to match the GoodWe inverter. Had I done more research or known how poor GoodWe’s after-sales support is, I would never have chosen this brand.

A product like an EV charger relies heavily on reliable technical support. Unfortunately, GoodWe has completely failed in this area. I would strongly caution others to think twice before choosing GoodWe, especially if you expect any level of customer service after installation.

We have been trying to contact GoodWe to help us with our existing GoodWe system and it is impossible - they send silly messages that are irrelevant, they refer us to retailers that don’t even work with GoodWe products, or they don’t return calls - totally useless. We are totally at a loss now.

Purchased solar panel plus inverter 4 years ago. Goodwe recently 'approved' the replacement of the inverter, sent the new inverter to me, then when I asked I'd a technician would be coming out to install i was advised of the following 'because we established the issues we will only replace the inverter under the warranty. If you had a solar… Read more

technician come out to investigate, then he could put the claim through under the warranty!'

Im now out of pocket to get a technician out to replace the inverter. To say I'm not happy is an understatement.

PLEASE DO NOT USE GOODWE PRODUCTS! Your 10 year warranty doesn't mean anything.

I have a 5kw inverter and homekit (the power monitor module). The homekit is useless. It drops off my wifi every 3 days or so, and even when connected is unreliable (not monitoring for hours at a time). This is despite my having installed a dedicated 2ghz wifi extender specifically for it. I have tried multiple times to engage with both the… Read more

installer and goodwe but the installer forwards me to goodwe. They seem to think it is working as intended. Absolute garbage. No issues with the inverter yet.

Horrible company. Had an inverter fail just weeks outside the warranty period and they couldn’t care less. Absolute joke of a company and their inverters are junk that can barely make it outside the warranty period before they fail. Avoid

Initially when I had an issue with the inverter dying soon after installation they were great, and a new inverter was supplied quickly. The problem is with the Wifi dongle being a total nightmare!!! I struggled to get the dongle to connect to the wifi router, despite me being an experienced electrician and communications tech. I did finally… Read more

succeed, but around 2 years later after my old TP-Link router died and I replaced it with an Eero 6+. I spent around 8 hrs running through various troubleshooting including contacted Goodwe and getting generic responses. I then tried to get ahold of the Goodwe Lan dongle so I could hardwire it to the router. I then found out 2x firends had their dongles drop off the wifi. I then spent hours trying to help them. I sent Goodwe messages, phoned them, tried to order through Electrical wholesalers, and no one at Goodwe would respond to mine or the electrical wholesalers request to provide either the Lan kit of the dual Wifi/Lan kit. or tell us where to buy them. Their support may have been good once. but in 2025 it is now HOPELESS!

They promise you everything before you join up. They say they have customer support that is in Australia and if you have any concerns to contact them. My solar stopped working 1 month after it was installed and I had no idea until I got a huge power bill. I have asked them for assistance with this matter and I was treated rudely and made to feel… Read more

like the fault was mine. I even reached out to a manager via email twice and he did not have the decency to reply to me. DO NOT USE GOODWE. They are terrible.

Avoid Goodwe! – I am deeply disappointed with my GoodWe EV charger and the company's lack of effective support. The charger fails to operate correctly in PV priority mode, using all solar energy produced rather than just the excess. Despite following the manual’s instructions and ensuring all settings were correctly configured, the issue persists. After numerous… Read more

exchanges with GoodWe support, they finally (MONTHS) provided a firmware update, which should be as simple as being available on their website. While this update fixed the PV priority issue, it subsequently broke the scheduled charging functionality. This compounded my frustration as I was left with a different, yet equally disruptive problem.

Additionally they have recently updated the SEMS app, which has now broken communication with the EV charger. It will not load in the app and has rendered the charger completely useless.

Goodwe has one EV technician in Australia, who does not answer his phone and does not respond to email communication. Do not let Goodwe fool you with saying they have Australian support, they may have an office here, but support is non existant.

My experience with GoodWe's customer support has been frustrating. Despite detailed descriptions and repeated follow-ups, their responses have been slow, generic and unhelpful. They have not acknowledged the need for a more thorough investigation or provided a lasting solution.

I also emailed their executive leadership team after finding them on LinkedIn. Not one person responded, showing that this is a problem from the very top down to the very bottom.

I would not recommend this product due to its persistent malfunctions and the company's inadequate support.

3 inverters in 5 years – We had a solar system installed including a Goodwe inverter after installing the installer said you have a faulty inverter it didn’t even turn on. So we started the process of getting goodwe to replace it so after many calls we got it replaced. Then just over 2 years it stopped working so once again on the phone many times and finally replaced.… Read more

Then just over 5 years the warranty on the inverter from original installation date , not the date they got the original unit to work but the date they installed a faulty unit. I contacted goodwe but not interested in the time wasn’t working only the date of original installation. So in just over 5 years we’ve had 3 goodwe inverters , so I would not ever use there equipment again or recommend them.