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23P Solar

3P Solar

 Verified🏆 2026ABN: 32620220948
23P Solar
4.8

1,964 reviews

Positive vs Negative
97%3%
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Average Purchase Price$9,742.70
Warranty Claim MadeYes · No
Customer Service
4.5
Installation ?
4.6
Value for Money
4.6

 AI reviews summary 

Pros
Installation punctuality: Installers consistently arrive at the scheduled time or earlier to begin work.
Technical support: Staff provide helpful assistance with troubleshooting inverter issues, app connectivity, and system monitoring.
Worksite cleanliness: Teams maintain a tidy environment and frequently remove rubbish and packaging after finishing the installation.
Communication and guidance: Staff offer clear explanations of system operation and provide walkthroughs for using monitoring applications.
Verdict

The service is characterised by punctual, professional installers who maintain clean worksites and provide thorough walkthroughs of the equipment. Technical support is a notable strength, with staff frequently helping resolve connectivity and monitoring issues. While isolated reports mention unexpected costs or after-sales delays, these do not represent a broad trend in the current feedback.

1,964 reviews
5  mary L.  · Excellent to deal with, great company. Certainly will pass them on.
5  Wenjun  · Fast and punctual. Very good communication. Very satisfied with the team.
5  Ben N.  · Incredible experience. Installed in 6 hours. They cleaned up afterwards.
5  Zane  · Very polite and professional left the place clean and tidy couldn’t ask for better
5  Jordyn  · They were great people on time and tidy professionals great
5  Alan  · Great job. Explained well all details and set up apps on phone
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John
John VIC 2 posts
 

I have used 3P solar twice now, both times, the people behind the scene have been prompt and curtious, while the installers have been extremely professional. They arrived on time, explained the process, and installed both my solar systemd with a minimum of Fuss. Would definitely recommend 3P Solar to any one considering a solar system install.

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Edmundo L
Edmundo L
 

We had a great experience with the solar installation service! The team was professional, friendly, and efficient throughout the entire process. They explained everything clearly, answered all our questions, and made sure the installation was completed neatly and smoothly. We are very happy with the quality of their work and the overall service. Highly recommended to anyone looking for reliable and professional solar installation!

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clinton m.
clinton m. VIC
 

The team at 3P Solar were fantastic throughout the entire process. Communication was excellent from start to finish, keeping us informed and updated at every stage. The solar and battery installation went smoothly, and the team took the time to walk us through every step, explaining everything clearly. We’re very happy with the service and would highly recommend 3P Solar! Show details

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Reviews with attachments

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Joshua N.
Joshua N. VIC
 

The Installer 3P solar did a good job. He was knowledgeable about solar and battery. Show reply

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Doug Gordon
Doug Gordon VIC
   Verified

3P did a fantastic job installing our panels three years ago, so we decided to go with them for a battery system too. The experience was great from sales to installation and we are very happy with the products they installed and the service. Show details

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Danny T.
Danny T.
   Verified

Great work from Sam!! Thank you for the neat installation and advice. Show details

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Paul
Paul
 

The installer was polite, helpful and knowledgeable about solar and batteries. The most important thing was they did a quality install. Show reply

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Bikram
Bikram VIC
 Published  · Edited

Had a good experience overall. It was very professional and easy Show reply

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Thanh hong
Thanh hong
 

Good service, and answer questions that i have. Clean up the area before they leave. Show reply

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Fraudie O.
Fraudie O. VIC 2 posts
   Verified

Amit did a great job, a perfect installation without any damage, made sure everything worked and hooked me up with the app. Explained everything and cleaned up after the install. I have a battery system as well. I look forward to the letters (Not bills anymore) from Origin now because they send me money! Show details ·  1

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Andrew W.
Andrew W. VIC
 

Took too long for them to respond. I paid a deposit for my 20kWh battery in Aug had to wait 2 months for the battery to be installed in early October but then they told me that the smart meter for the SOFAR battery was incorrect and had to be replaced. It is now 6 weeks and I have been calling and they have promised that there will be someone… Read more

coming. In the last few days, I tried calling but could not get an answer from the company. I am very concerned about the whole situation.

3P Solar
3P Solar    

Dear Andrew, Thank you for your feedback. We sincerely… Read more

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Arthur Brent
Arthur Brent 7 posts
   Verified

I arranged 3P Solar to install a 10klw solar system in March 2024 & that was provided at a very competitive price of I which I was very pleased with, as I wanted to further improve my electrical efficiency I decided to install a solar battery, I again went to 3P solar as I was happy with previous solar panel install, 3P Solar provided another… Read more ·  1

very competitive price for a 19.2lkw Sungrow solar battery system, this was completed on 20/11/2025, the electrical installer was very efficient & informative throughout the whole process & now I am just waiting for inspection to enable me to turn on & save further on my electricity, The whole process was arranged without any fuss or issue by 3P Solar & they followed up once completed, I have absolutely no hesitation in recommending 3P Solar to anyone looking at installing a solar system/battery, if comparing via compare websites make sure you include 3P Solar while comparing, you will not be disappointed. Thank you again 3P Solar & I will recommend to anyone I know looking at solar systems, cheers

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Latest follow-ups

Geoff
Geoff 3 posts
 

I spoke to Tom on the phone and he was most helpful. His instructions were clear and easily followed. His patience was amazing. My problem was addressed and fixed in one call. Show details ·  1

 Follow-up  · I would most certainly recommend 3P. I encountered no problems and their communications were always very clear. After receiving government approval, the install was done in one day within the week.

Stewart
Stewart 2 posts
 Published  · Edited

Noah was a good help on the call. I recommend. The job isn't finished and I didn't rate this job. Here we are 12 months later still not finished !!

 Follow-up  · Still not working 2 years late !

3P Solar
3P Solar    

Dear Stewart, Thank you so much for your kind words!… Read more (+1 reply)

patricia
patricia VIC 4 posts
 Published  · Edited

installer did a perfect job, explained everything and showed how it all worked. then cleaned up after themselves, spotless. very happy Show details ·  3

 Follow-up  · Lots of problems with the inverter, switching to off grid for no reason, importing from the grid when the battery is full and inverter main switch tripping for no reason. No help from 3psolar or foxess. Would not recommend the brand

In-depth reviews

Emy C.
Emy C.
 

Outstanding Service and Workmanship – Highly Recommended! The entire experience was excellent from start to finish. The solar panel and battery installation team led by Sam with Adnan and Noor arrived on time, worked professionally, and completed the job ahead of schedule. Due to the tight installation space, they needed to make a hole through the… Read more ·  1

plaster in my living area. They returned the very next day to repair and repaint it, and the workmanship was so good that you genuinely cannot tell where the hole was. They handled everything without fuss. The equipment was delivered the night before, and all rubbish was removed the same evening the team finished. They left everything clean and tidy, which was greatly appreciated. It is rare to find a team that combines punctuality, efficiency, professionalism, excellent workmanship and such attention to detail. I couldn’t recommend them highly enough. If you’re considering solar panels and battery storage, I would wholeheartedly recommend this team at 3P SOLAR.

Big John
Big John 2 posts
 

Many thanks Tom!!! We had a problem with our Neovolt solar battery system setup after having a good run for about 6 months and was extremely happy how everything was working. Then a regular beep started. On hearing this I did a full reboot of the system and noticed that we were getting next to no charge going to the battery and most of the excess… Read more

solar power was going into the grid and we still had the beep After a call to 3P solar ( our system supplier) I immediately got a call from Tom their Tech support. Tom was extremely friendly, helpful and patient and forwarded the issue to Neovolt, who quickly resolved my power direction problem. But still the beep was coming. So another call to my extremely friendly, knowledgeable, helpful, patient Tom who suggested maybe the smoke alarm immediately above my system was the problem. I then said "SMOKE ALARM" a little embarrassed, I ring Tom with my apologies for wasting so much of his time and of course thanked him for his assistance & patience. Thanks again Tom

Ibrahim
Ibrahim VIC 2 posts
 

Solar battery system installation is a technically demanding process that plays a critical role in the performance, safety, and efficiency of a renewable energy setup. When properly installed, a solar battery allows excess energy generated by solar panels to be stored and used later, improving energy independence and reducing reliance on the grid.… Read more ·  1

A major strength of professional installation is compliance with electrical and safety standards. In countries like Australia, installations must meet strict regulations (such as AS/NZS standards) to ensure safe operation. Certified installers handle tasks such as inverter integration, battery placement, wiring, and system testing, which reduces risks like overheating, electrical faults, or fire hazards.

System compatibility is another critical factor. Solar batteries must be correctly matched with inverters and solar panel systems. For example, some batteries are AC-coupled while others are DC-coupled, and improper configuration can lead to energy losses or system inefficiency. Professional installers assess system size, household energy usage, and backup requirements before installation.

Installation time varies depending on system complexity. A standard residential solar battery installation typically takes between 4 to 8 hours, while more advanced or larger systems may require a full day or longer. Proper commissioning—including performance testing and monitoring setup—is essential and should not be rushed.

One clear benefit of a well-installed system is improved energy efficiency and backup capability during outages. Many modern systems include smart monitoring, allowing users to track energy usage and battery performance in real time via apps.

Positive reviews

Zafir O.
Zafir O.
 

Very prompt service and got installation done within 8 business days after initial deposit. Great pricing, clean installation and very proficient customer service. 100% recommended.

Brendon
Brendon
   Verified

From the sales person Alvis to the installers Neil , Ahmed and team I am extremely happy. Neat and tidy. Everyone very helpful though the whole process. This company delivered on everything they said they would Show details

Tejinder gill
Tejinder gill VIC 2 posts
 

We had a wonderful experience with the solar company. From the initial consultation to the installation, everything was handled professionally and efficiently. The team was friendly, knowledgeable and always happy to answer our questions. Their workmanship was excellent, and the entire process was smooth and stress-free. We are very happy with… Read more

the service and the final outcome. Highly recommend them to anyone looking for a reliable and professional solar company. Thank you to the whole team for doing such a fantastic job!

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Negative reviews

John
John VIC 3 posts
 

Sign-up and installation were seamless and professional. Unfortunately, post-installation support has been non-existent. The monitoring app on my phone stopped working, and I have been chasing an update/fix via email for several years with no reply or resolution. The system was installed years ago and I have been left without working monitoring or support. Show details

3P Solar
3P Solar    

Dear John, Thank you for your feedback. We sincerely… Read more

Abhishek
Abhishek 2 posts
 

Very disappointed with the 3p. They could not provide clear instructions on price break down. We agreed on $2391 for all the things, I asked repeatedly - do I need to pay anything after that, they said no. Now, I am paying $29.17 every month. I called them and after I explained the situation, they hung up on me. Show details

3P Solar
3P Solar    

Dear Abhishek, We’re sorry to hear about your experience… Read more

Mark Heatley
Mark Heatley
 

Do not choose 3P! The worst customer service, I have dealt with to date. Among all other solar companies went more expensive from quotes thinking get better service / product was I wrong 3P Solar is by far the worst to be dealing with. Definitely look elsewhere or go with other solar companies. Very Disappointing experience, they boasted how good… Read more

they are and how good their reviews are and to trust them don't fall for there lies. but they beg you to give a good review.

3P Solar
3P Solar    

Dear Mark, We sincerely apologize for the inconvenience… Read more

Recent reviews

Paul
Paul 3 posts
 

The whole process worked really well from installation through to saving on the electricity bill. We have 2 solar batteries & a heat pump too. 3P Solar were very easy to deal with. Show reply

Giorgio
Giorgio 3 posts
 

Had trouble with my system after Ausnet did testing as it wasn’t working so I contacted 3P Solar and had tried the support team at Ausnet and they kept saying it will be fix in a couple of days so a week later and still no response so contacted 3P Solar and within a couple of hours the problem was resolved and many thanks to Noah from the support team a job well done thank you Show reply

Tracey G.
Tracey G.
 

Installer was on time , polite, knowledgeable and professional. Job complete with install of APP and how to use. I recommend this company to arrange the complete process including installation and government interest free loan process. Very happy.

VeeTee
VeeTee Victoria
 

Tom was very helpful with troubleshooting a shinepro app issue. He listens and does not rush things. He informed me that he will call an hour or two which he did. Remained honest with his words.

JFletcher
JFletcher 2 posts
 

Had a very pleasant experience with 3P solar. The sales representative whom we dealt with named Aaron, was extremely helpful and answered all our questions with ease and understood what product we were after and also assisted in designing a system that best suited our need. Installation was brilliant and the team achieved an amazing installation, very neat and tidy. Thankyou for our new solar and battery system. Show reply

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