Grill King Outdoor BBQ Kitchens

WARNING DO NOT BUY!!!! These guys are absolutely useless to deal with. They took 5 months to deliver my BBQ. I followed up numerous times to find out where it was. They dont answer their phones and then i finally told them i wasnt waiting anymore and wanted a refund and then they miraculously had it in stock. I didnt want it after waiting 5 months… Read more

so asked for my money back and they tried to charge me a 20% restocking fee. WHAT A JOKE!!!! STAY AWY FROM THIS COMPANY!!!! SHOCKING SERVICE AND TRIED TO RIP ME OFF BIG TIME!!!!!

This mob's gazebos were cheaper than just about everywhere else, and now I know why. During a chat with one of their sales consultants I asked about delivery and they confirmed that my gazebo "would be on the first trip to Queensland in early January". End of January is looming and I haven't heard anything, so I drop them a line asking if… Read more

there were any updates, and was informed that delivery would be in April. Essentially I was lied to in order to get the sale (the consultant was very pushy to begin with) and they had no intention in fulfilling the early January timeline.

I despise being lied to, and going by other reviewers, this is a common practice for this company. Got a refund, but only because I threatened them with consumer affairs. Dodgy and dishonest. Avoid.

Horrible service horrible products. Took almost a year to get what I ordered and it was damaged. The bbq can’t be converted to NG unless I grind off tack welds and weld back on. The fridge was damaged apparently it takes almost a year for a new one… Read more

to arrive. Installation manual for bbq don’t actually show the correct measurements. I highly recommend NOT to use these guys. Customer service is horrendous.

I would like to say I’m impressed, but unfortunately I’m not. I ordered what was meant to be my husband’s dream BBQ, and it would have been appreciated if I had been advised at the time of purchase that the item was on back order. Instead, I had to… Read more

follow up two weeks later to discover that it wasn’t even in stock.

While the company may be Australian-owned, like many businesses with Australian ABNs, I can almost guarantee that when the product eventually arrives it will be manufactured in China. There is nothing wrong with products made in China—I am quite happy to purchase them—but this is not the same as being Australian-made, and the distinction feels misleading.

For future purchases, clear and honest communication about stock availability is essential. If an item is on back order, this should be disclosed upfront so customers are not left chasing information after the fact.

This site feels and acts like a scam. Was promised 4-5 week delivery actually took 16weeks. I called almost every week and could not get a return call or email. Then they did not deliver what was ordered and demanded an additional $1800 for delivery of the missing sidewalk. Would NOT recommend. Show details

The team at the Auburn store were absolute legends especially the lady at the front. I popped in for a look and ended up walking out with a massive discount, so I couldn’t say no and bought it that day. It arrived just before Christmas which was perfect. I’ve had BBQs from other big name brands before, but honestly this one is on another level. The quality and value don’t even compare. :)

Really happy with the outdoor kitchen we bought from grill king - the kitchen was perfect, works well and looks exactly like what we had seen in the show room, it was delivered within the time frame they gave us and the driver was very helpful - definitely recommend based on our experience.

cracka pizza ovens at amazing prices we bought our one in this beutiful red and black and it been a terrific go to for gourmet pizza ovens at all family occasions. Would definitely go back to get more outdoor kitchen gear from the team.

My wife and I recently bought a grill king kitchen and wanted to share our thoughts. The sales service in the melbourne location was very good; staff was friendly, patient, knowledgeable and the showroom has a great range on display. The items were delivered and the driver was very accommodating. Overall, the BBQ performs well so it's safe to say that we're happy with our purchase and the provided service from the grill king staff. Show details

Was sceptical at first, but went ahead and purchased the outdoor setting. Was told the truck was loading that day and I would get delivery the next day, I received my outdoor lounge around 1pm the next day. Supper stocked and it looks amazing. Very very happy, the quality is fantastic and it came complete with cushions, which I was not expecting. Over the moon happy with my purchase :) Veronica

A year on. My personal experience with Grill King – Grill King products to date. Kingsley 6-Burner BBQ. 1 year old works perfectly. 208L fridge. 1 year old works perfectly. Kamado smoker. 6 weeks old. Very pleased so far and looks great. All far exceeds my expectations. Excellent presentation and products on display. Staff. Always well presented and very courteous, great product knowledge. Show details

DO NOT BUY FROM THIS SHONKY COMPANY! Grill King KNOWINGLY sold me an outdoor BBQ rangehood model that is not and should never be used for that purpose! Its for Indoor Kitchens only They are deceptive and downright shonky businesspeople. This appliance could have caused me significant issues with my home insurance had this product failed… Read more

resulting in an electrical fire due to it being installed as an OUTDOOR RANGEHOOD, when it's not designed for that purpose or conditions!

Ordered a bbq module unit on 10/10/25. Was told 50% deposit was required which was paid. It does say 8-12 weeks for delivery. I was told at the time that everything was in the country. So it should be quicker than 12 weeks. We paid extra to take rubbish away. That was $200. Let’s hope they do. So $7997 all up. I have had no update from them… Read more

about delivery until I have asked a couple of times about it. I received an email on 3/12/25 stating they will sms the day before delivery. No update on timeframe or that full payment was due before delivery. At 4.26pm I get a call asking for full payment by end of day or it won’t be delivered. Oh but by the way, it won’t come in full. Missing a sink and still no idea how long that will take. It just gave me an ick vibe. Now my issue is… we were told, pay the deposit and rest on delivery. So I asked to pay only for what was coming. I’ll pay for sink when it’s coming. I was told via text after 5pm that if I do not pay right away and balanced cleared then my order will not be delivered. How do I pay after 5pm. Told them I’ll transfer money. Not good enough. They want the money right now. Was told manager will call at 8am for payment as a bank transfer with receipt isn’t good enough. Still waiting for that call at 9.15am the next day. Then I call them. I’m told no one around to take my call. But then I get a text saying I’m too late. Delivery has left. No update on new delivery date.

My issue here is that in all the emails they have never stated the full payment prior. I’m more than happy to pay when I see the items delivered safely. Now I know you generally would always pay prior to delivery but I know those stores. Harvey Norman etc. but I don’t know these guys and most of their reviews state getting damaged or broken items delivered and then no response to replace. When I mentioned a refund if we can’t sort this out, I was told no. We will keep all your deposit as part of terms and conditions. This is all via text after 5pm. Text included below. It also states that if I refuse the delivery that they may keep the deposit and cancel the order. Remember this is all after 5pm. Just text. No one has actually reached out to me. The only calls they make or answer is for money. I’m sorry but I’m just getting scam feelings here. I’m not saying they are or will but the professionalism shown by them just gives off a bad vibe.

I don’t like that they have one number and email for Melbourne. It means I can’t speck to the Sydney shop directly as that’s where we went to see the units. The unit we looked at was all busted and damaged on show. Which had me some what alarmed. I had sales people hang up on me when I was asking questions on the units due to the fact the website isn’t up to speed with what they have in store and lacks some info on size and dimensions etc. I think he got bored of answering questions. When I call I always get told there isn’t anyone to take my call. They hang up and I’m lucky if I get a call back.

I’m not saying don’t order from them but I’ll keep you posted if I receive my bbq unit. I just wish the process was more enjoyable. I’ve paid $3998.50 as off 10/10/25. Just be careful. Hopefully a more positive update soon.

Current update. 23/01/26 I paid the balance. Got mucked around a few more times about delivery. Eventually came a few days before Christmas. Delivery guys did not want to carry any further then the garage and did not want to take the rubbish. Said they weren’t told anything about rubbish removal. Showed them the invoice and they then took it. One guy did help me move it the 15m to my alfresco.

I upgraded to cast iron grill plates. They did not send them with the bbq. Took 2 weeks to get the cast iron grill plates. But they sent the wrong size. So now we need to swap them over.

As off the 23/1/26 I’m still waiting on the sink to be delivered. I have called 3 times since Christmas. 3 different responses as to where the sink is. Last conversation said they have it and they would deliver this week. It’s now fri sooo I’m guessing not this week.

Total waste of time dealing with these guys. Safe yourself the time and energy. Order elsewhere. If this is there customer service when purchasing then I can only imagine there warranty service.

Extremely Poor Service & Still No Delivery After 16+ Weeks I purchased a Rockpool 6B + Wok Designer Outdoor BBQ Kitchen Package from this company on 16 August 2025. At the time of sale, I was assured the BBQ would be delivered within 8 weeks — no later. That promise was a major factor in my decision to buy from them. It is now more than 16 weeks… Read more

since my purchase, over double the timeframe I was guaranteed, and I still have not received the product.

Despite multiple attempts to get an update, the customer service has been extremely poor: • No delivery date provided for months • No tracking number or confirmation that the product even exists in transit • Repeated requests ignored • No proof of shipping, despite me specifically asking for documentation • They eventually sent me a promised delivery date of 19 November 2025, which has now come and gone with no delivery and no explanation

After that date passed, I contacted them again — and once again received no reply.

At this point, the lack of communication and failure to meet basic obligations reflects unacceptable business practices. I have now had to request a full refund and prepare to escalate the matter through Fair Trading, the ACCC, and other consumer protection channels, as the company has not fulfilled the contract or provided adequate customer service.

I strongly recommend avoiding this company unless you are prepared for extremely long delays, no communication, and the possibility of not receiving your product at all.

Don’t waste your time with this fraudulent, incompetent and extorting company. One star review is a very over exaggerated compliment. If there was a negative 5 star this would win the local business award for the highest negative 5 star award. My duty now is that I will be posting many more just like this on every post to ensure any new potential… Read more

customers (just like the reviews say) do not purchase anything from these guys. It is now my duty to post messages like this until I get my full refund for products I haven’t received in almost 6 months. I have just recently submitted my complaint to fair trading and this will be my duty to make sure this company learns from this and that I can save someone else from being extorted. Do your self a favour and save yourself the pain. Shop elsewhere. Do not buy anything and read previous reviews. I will be posting many as many negative reveiws on as many platforms daily to warn people of this fraudulent business.

I had great service in the showroom when purchased however, the delivery service of our outdoor kitchen was terrible. The delivery team refused to use an upright trolley to lift the containers up one stair into the house out to the back patio. I'm pregnant and and they left them 3 large boxes weighing over 100kg near my front door. I rang Head… Read more

Office and they said delivery is curb side only delivery and I said nothing was mentioned at the time of sale in store. I asked for someone to call me back and am yet to hear back.

Do not buy from this company. We ordered 11weeks ago. Never was that time frame communicated. We have received no communication since purchase and numerous phone calls where we are assured it will be soon have not made any difference. We are still waiting for a call back to confirm if and when delivery will be. Show details

Please be cautious before buying from this company. We recently purchased a pergola that was supposed to arrive in four boxes, but only three were delivered. The company assured us the missing box would arrive the next day, so we booked an installer accordingly. Unfortunately, the delivery never came, and we had to cancel the installation. The… Read more

company then promised delivery on Saturday, so we rebooked the installer for Sunday. When we called customer service on Saturday to confirm delivery, no one got back to us.

Overall, the experience was extremely frustrating and unprofessional. I would not recommend or trust this company based on our experience.

I strongly caution anyone considering buying products from Grill King Outdoor BBQ Kitchens. While their products may look impressive and the sales process is friendly, if anything goes wrong, dealing with this company is extremely frustrating and time consuming. I have spent over $8,000 on their products, including a complete BBQ kit, sink,… Read more

pizza oven, and bar fridge. Unfortunately, the pizza oven warped and buckled after its very first use.

I submitted a warranty claim, but it was left unaddressed, and I had to chase them repeatedly over months, sometimes sending multiple follow ups per week, before receiving any response. When they finally replied, their responses were dismissive and inconsistent. First, they claimed the damage was caused by excessive heat - how ironic, given the purpose of this unit is to reach high temperatures. When I rejected this explanation, as I had followed all instructions and kept temperatures well below the stated maximum, they then dismissed the defect as “quite common with outdoor pizza ovens after initial use.”

Their next recommendation was to “knock it back” into shape, and suggested I could “improve the appearance” by letting the oven cool completely and using a rubber mallet to tap the area back into alignment. This is completely unacceptable. A brand new $2,000 pizza oven should withstand its intended use without structural deformation, and using a mallet to “fix” a manufacturing defect is not a solution especially when it is physically not possible to rectify this way.

After many months, their final offer was insulting, a $50 partial refund or the option to purchase a new unit at a small discount, leaving me thousands out of pocket. I rejected this and am now compelled to leave this review to warn others.

Their customer service has been slow, evasive, and dismissive throughout. There were countless unanswered messages, delayed responses, and repeated attempts to downplay the defect and shift responsibility onto me.

While their products may look attractive, the reality is that their warranty support is non existent, and their customer service is deeply unreliable. If anything goes wrong, you will face months of frustration, delays, and stress just trying to get them to acknowledge the problem.

Based on my experience, I cannot recommend Grill King Outdoor BBQ Kitchens. I strongly advise anyone considering purchasing from them to carefully consider the risks before buying, especially if you are investing in multiple high value items.

On a positive note, experiences like this highlight the value of companies that provide quality products and reliable service, and I will make more of an effort to promote them. By contrast, if this is how the bad behaves, it really highlights the difference. Grill King Outdoor BBQ Kitchens clearly falls into the “bad” category.

The communication from this company has been extremely poor. We ordered a BBQ package months ago and paid the final deposit three weeks ago after being told it was due to be shipped that week. However, it still has not arrived. Each time I call for an update, I am directed to a call centre where I’m assured I’ll receive a call back — but no one ever follows up.

DON"T DO IT! I had read the reviews here, however a friend had purchased a product from Grill King and had an OK experience (with some feedback about poor customer service), so we gave it a shot. This company must be a scam. They take a deposit/ payment, promise a delivery timeframe. Provide you no updates, do not respond to calls. They have an… Read more

international call center who pick up the line and give you the same response. I find it hard to believe the positive 5 star reviews are true reviews and not fake posts from the company. We have been waiting for 3 months now. I have called 5 times this week, and emailed twice, no reply or update. I am currently in the process of lodging a claim/ dispute with American Express and the ACCC.

Ordered a gazebo in March, delivery keeps getting pushed back but no communication unless I follow up. No answers to emails and multiple calls don’t get returned. $3000, it’s now September and nothing! Do not trust you will get your product