GroceryRun - poor quality provider
Do NOT use GroceryRun!!! Produce was very average and the packaging was broken on multiple items. I wanted to try GroceryRun to compare to other providers and I can see why Unocart is the #1 provider in Perth. They have Coles, Woolworths and Aldi under the 1 shopping cart and the service is exceptional with same day delivery.
Poor packing = damaged goods
I have used Grocery Run from the beginning. Recently the packing has been second rate. It has been so bad Australia Post lodged complaints to cover their company. Our box was then packed into garbage bags. Items were broken. I was refunded money or replacement items were re-posted. I was reluctant to order again, but placed a small value order. It was a disaster. I had a small order placed in a large box with no protective packing. Six blocks of broken chocolate, ripped packaging etc. I contacted GR who after 2 days approved a return. It came w...ith threats of me having to pay the return postage if they didn’t deem it worthy of replacement. I wasn’t guaranteed of getting any product back. I had photos of how it looked when I opened the box. Items were clearly broken. I had to return it in the original box which had already been discarded. Never again. Don’t waste your money. Grocery Run used to be excellent.
- Verified customer
Never had a problem
I have been purchasing goods from Grocery Run for years, and I have never had a problem with the products or service, items have always arrived really fast and in good condition, not to mention the great savings I have made each time. If I had to buy these products from a regular store, I wouldn't be able to afford them. Grocery Run has been a lifesaver! Thanks, guys, and gals!
Is it any wonder they are closing down. Pathetic service. Ever time I order they cannot full-fill the order. The last time i ordered they sent $4 wotrh of goods and charged $12 postage. No notification again that were not sending my full order. I hope they do not open again under another name.
Some times great other times not so much.
I've used grocery run quite a bit in past, but It's come to my attention the last two times I've bought chocolate from them that the products have come inedible. I puchased 2 boxes of curly wurly's recently and both boxes every single bar had a gross white powdery crumbly texture on the outside. But I must say every other time the chocolate has been really good and normal every day house hold items have been fine. I still feel 4 stars is the right rating as their customer service was great and refunded my money on the chocolate.
Great Range, Good Value and Superb Service
Shopping online with Grocery Run is much more than a convenience; it's a pleasure.
The product range is varied and of excellent quality, the prices provide good value consistently and the service is superb, especially for those of us who need to shop quickly and economically.
I live in the middle of the WA gold fields and have shopped here for many years - the closest shop is 157k away - at the age of 73 I find this service is almost life saving for me - as a club catch member I find the product quality excellent and no cost of freight ,Thank You.
GroceryRun offers products we country folk cannot get at our local IGA. I have heard it said that the owner of our IGA buys things we don't want.
I like everything about GroceryRun including the prices - BUT the postage kills the benefit of the good prices. It's very expensive. When I first started buying from GroceryRun years ago, the postage was reasonable, so the prices were good.
We used grocery run to purchase in bulk only to find that when we went to the supermarket we could actually buy cheaper. And on top of that you have the delivery fee, GroceryRun you need to pick your game up. At first you were awesome but it seems woolies and coles are price beating you constantly.
GroceryRun is a God-send to remote communities. We don't have access to a lot of things locally, and what we can get is ridiculously priced. The prices & deals at GroceryRun are ace! GroceryRun has improved from what it was several years ago. Keep up the great work! Dry pasta would be a great addition.
- Verified customer
The best thing to happen to me in 2017 !!!!
Yes, where have you been? How did I not know about this frugal hunting paradise? Well let's just say living with two daughters 15 &16 (YEP!!!!) and an almost 12 year old son, I pretty much help all the other parents with hormone fluctuating teens support Coles, Wollies and Aldi stores across the Country. All I know is that it has become my full time JOB hunting down a bargain, and mind you trying to also make a teenager feel FULL on something at least GOOD for them other than the obvious buckets of fruit they make 'disappear' before the next d...ay follows. Anyway this is a very positive review from a worn out Mum, who might actually get to eat something from the YUM section for once too!!!! Oh and just noticed the delivery discount, more awesomeness
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Questions & Answers
For the third and probably the last time, I have tried to place an order. Have followed instructions and created a new password but still cannot log in. What is the problem???
I have tried many times myself to order some wine. I saw the ad on Current Affair then waited a couple of days. I find their website so frustrating as it just doesnt show the correct icons to click on. I am now using my library's computer believing there is a problem with my home PC but I am having the same problem here. I worked out that by the time I buy the wine and pay postage, I am only a couple of dollars per bottle ahead financially and I really dont think it is worth the bother.
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