GroceryRun

Some what disappointing – This took over a month to be sent out , Was not in their original box all shoved in a brown box. some were damaged Very disappointing

GroceryRun - poor quality provider – Do NOT use GroceryRun!!! Produce was very average and the packaging was broken on multiple items. I wanted to try GroceryRun to compare to other providers and I can see why Unocart is the #1 provider in Perth. They have Coles, Woolworths and Aldi under the 1 shopping cart and the service is exceptional with same day delivery.

Poor packing = damaged goods – I have used Grocery Run from the beginning. Recently the packing has been second rate. It has been so bad Australia Post lodged complaints to cover their company. Our box was then packed into garbage bags. Items were broken. I was refunded money or replacement items were re-posted. I was reluctant to order again, but placed a small value order. It… Read more

was a disaster. I had a small order placed in a large box with no protective packing. Six blocks of broken chocolate, ripped packaging etc. I contacted GR who after 2 days approved a return. It came with threats of me having to pay the return postage if they didn’t deem it worthy of replacement. I wasn’t guaranteed of getting any product back. I had photos of how it looked when I opened the box. Items were clearly broken. I had to return it in the original box which had already been discarded. Never again. Don’t waste your money. Grocery Run used to be excellent.

Not great Just ok – I live remote so have used Grocery Run a lot, just because it is cheaper than using the remote community stores. Here is what I have found - Items can be quite small: They have smaller items than whats sold in chain supermarkets so it is important to not make assumptions about size, so read the description. Postage and processing times… Read more

take a long time.By the time the items get to me it is usually 3 weeks after the order. they don't seem to post the order the following day after payment, it can take up to a week for them to process and send out.

I like the fact that they sell items that I haven't seen in the shops and they seem to get items from America.

There are some good bargains to be had and the shipping is capped, which means that no matter what you buy you only pay $10. I love that.

I have stopped using these guys and opted instead to use Woolworths online. It gets here faster and is not expired or about to expire etc... and the prices are cheaper and no surprises.

Interesting and varied range, great for bulk buys – I have never had any problems with GroceryRun, and I find browsing the various categories of products entertaining as there is no real telling what precisely is going to be available on any given day. Buying in bulk is affordable, and a flat shipping rate provides a good incentive to do so. Living, as I do, in a rural area a long way from grocery… Read more

liquidation companies, often things are more expensive out here so savings in bulk are good.

Some previous reviewers have criticized G.R. over products close to their Use-By's or Best-Before's. G.R. and other shops like NQR and Cheaper Buy Miles are grocery liquidation companies, they are tasked to liquidate products that are close to their Best-Before/Use-By dates or to liquidate stock from companies which have closed down or gone into administration. G.R. does tell you if things are being short sold (close to Use By Date) but many of their products are not short sold, or they have a Best Before, which is often an arbitrary quantity of time after manufacture imposed by legislation. A product past it's best before does not necessarily mean the product is going to be of any lower quality than before it's best before, so I think that criticism is a tad unfair. Interesting range, wonderful flat rate shipping, items vary from day to day

Excellent bargains!! – Get a lot of my pantry items, cleaning & beauty products off this site. wow, what money I have saved. I got a 2 pack of olay moisturiser for 25 bucks! You cant buy one for that in my local shop. it says it may be imported but most things ive gotten have been in English so I cant see anything wrong with that and for those that arnt who cares I… Read more

don't need instructions on how to eat a muslie bar. its the same product just imported like the cheap stuff you get at the reject shop or crazy clarks. im not going to discriminate against a product for being in a different language! For the people complaining about broken goods, id be taking that up with Australia post maybe. mine have all been packed nicely with no damage. Also, when you click on the item if the expiry date is within a few months it will list it in the description. so just read carefully. I save bucket loads on snacks for my kids. havnt had to deal with customer service so cant say anything about that but im sure it cant be as bad as some online retailers ive had to deal with. Cheap. good range of products. daily deals

Never had a problem – I have been purchasing goods from Grocery Run for years, and I have never had a problem with the products or service, items have always arrived really fast and in good condition, not to mention the great savings I have made each time. If I had to buy these products from a regular store, I wouldn't be able to afford them. Grocery Run has been a lifesaver! Thanks, guys, and gals!  Show 2 replies

Some times great other times not so much – I've used grocery run quite a bit in past, but It's come to my attention the last two times I've bought chocolate from them that the products have come inedible. I puchased 2 boxes of curly wurly's recently and both boxes every single bar had a gross white powdery crumbly texture on the outside. But I must say every other time the chocolate has… Read more ·  1

been really good and normal every day house hold items have been fine. I still feel 4 stars is the right rating as their customer service was great and refunded my money on the chocolate.

Saving money & great products – One of the best things, we love about Groceries on the Run, is the money we save. Love the Gluten Free and health range. Very happy customers. Always on time with delivery.  Show reply

Terrible – Is it any wonder they are closing down. Pathetic service. Ever time I order they cannot full-fill the order. The last time i ordered they sent $4 wotrh of goods and charged $12 postage. No notification again that were not sending my full order. I hope they do not open again under another name.

Love the idea of it – Please make sure that any item that is not food is securely wrapped as last time got an order and my washing powder was not wrapped and it. Split in the bo. and went everywhere. I did report it and sent photos so please be extra careful. Thank you.

Sooo disappointed – We used grocery run to purchase in bulk only to find that when we went to the supermarket we could actually buy cheaper. And on top of that you have the delivery fee, GroceryRun you need to pick your game up. At first you were awesome but it seems woolies and coles are price beating you constantly.

Great Range, Good Value and Superb Service – Shopping online with Grocery Run is much more than a convenience; it's a pleasure. The product range is varied and of excellent quality, the prices provide good value consistently and the service is superb, especially for those of us who need to shop quickly and economically.  Show reply

Life Saving – I live in the middle of the WA gold fields and have shopped here for many years - the closest shop is 157k away - at the age of 73 I find this service is almost life saving for me - as a club catch member I find the product quality excellent and no cost of freight ,Thank You.  Show reply

Bargains are great – Love Grocery run , and as a club catch member no delivery fees!! always find deals that you simply cnt get for the price in the supermarkets. Love that there are more Australian products now.  Show reply

Good.place to get extras – Grocery run have some excellent products. Clinique products are significantly cheaper. Good place to visit. Usually get snacks for the grandchildren and high protein products.  Show reply

Fantastic! – GroceryRun offers products we country folk cannot get at our local IGA. I have heard it said that the owner of our IGA buys things we don't want. I like everything about GroceryRun including the prices - BUT the postage kills the benefit of the good prices. It's very expensive. When I first started buying from GroceryRun years ago, the postage was reasonable, so the prices were good.  Show reply

Awesome! – GroceryRun is a God-send to remote communities. We don't have access to a lot of things locally, and what we can get is ridiculously priced. The prices & deals at GroceryRun are ace! GroceryRun has improved from what it was several years ago. Keep up the great work! Dry pasta would be a great addition.

The best thing to happen to me in 2017 !!!! – Yes, where have you been? How did I not know about this frugal hunting paradise? Well let's just say living with two daughters 15 &16 (YEP!!!!) and an almost 12 year old son, I pretty much help all the other parents with hormone fluctuating teens support Coles, Wollies and Aldi stores across the Country. All I know is that it has become my full… Read more

time JOB hunting down a bargain, and mind you trying to also make a teenager feel FULL on something at least GOOD for them other than the obvious buckets of fruit they make 'disappear' before the next day follows. Anyway this is a very positive review from a worn out Mum, who might actually get to eat something from the YUM section for once too!!!! Oh and just noticed the delivery discount, more awesomeness

Very efficient service – Fantastic! Always has some amazing offers. And delivery is quite fast. Quick easy transaction. So much variety as well. I will definitely purchase from this app again.

Like the variety but – Been using GroceryRun ever since it came out but as of this year (2017) the shipping that uaed to be a flat rate has changed dramatically. It shipping costs now depend on weight so your shipping cost can vary. There was no warning of this change. So, whatever bargain you may think you're getting isn't really as cheap as it used to be. Would of… Read more

been nice if shoppers were informed of the changes but we weren't. You only find out when you're at the shipping part. Rather disappointed to be honest.

Wonderful service from my laptop to my home in a matter of days, safe, secure and no problems – I have not found any faults as a disabled woman this service is excellent, gives me freedom to shop myself for myself with complete confidence.

What sort of grocery run doesn't include Baked Beans? – The Choice is very limited. No option to avoid companies with bad reputations, such as John West. Everything was in bulk.

Not any more – Terrible customer service. Have waited 3 weeks for a response to my return request and still no response after the initial "We'll get back to you in 48 hours" automated response. In general I'm finding them less competitive than they used to be so I rarely order. Wish I hadn't this time!

No longer ordering from Groceryrun – Groceryrun offers poor service. They obviously don't know how to pack. Soap powder & liquid detergent leaking all over biscuits, chocolates, etc. Sometimes the bottles are almost empty as everything has drained out. Despite my complaints it continued to happen. One dog rug I ordered I sent to the tip. It wasn't usable. Other dog rugs on the… Read more

other hand were excellent.

Hopelessly slow delivery - sometimes months. I have given up ordering from them.

I live in a remote area & I now happily pay 3 times the delivery cost to have my orders from Coles arrive beautifully packed & within a week of ordering. Obviously good service comes at a cost.

Be aware of the quality of some of the items sold there – I recently purchased a pet food mat from them. It's just not usable. I wrote to them twice about it and it took them a long time to get back to me. The reply from them is quite amusing for the use of a simple pet food mat. Here is the reply from their customer service: "We have checked the product and although it can be testing to straighten, all… Read more

you would need to do is roll the mat out and use warm water to dip it in. Roll the mat out but in reverse (generally opposite to the way it was rolled when you receive it) and it will eventually straighten as normal."

And guess what it has broken into pieces when it's rolled out in reverse!

Plus I haven't even complained to them that the package has already been opened in two boxes of the chocolate I ordered! Is it safe to eat?

Expired skincare – Dont buy any of their olay products. I purchased 2 and on one of them it came with a warranty of authenticity dated 2012 which is so old the product is ineffective. Will never buy from them again

No good anymore. Woolies is cheaper – I used to buy from grocery run TWICE , THREE TIMES a week for years until they upgraded their website and now haven't bought anything at all. No freebie friday, no $1.00 items n NO cheap prices at all. I've priced up their goods n compared to woolies or even coles and these supermarkets are way cheaper. N even the clearance items aren't cheap like… Read more

they used to be. No good won't buy from u anymore n no word of a lier, i shopped with them for years. Very disappointing.

Was excellent but not now – I used to order from here every month sometimes more often for years, but since the change to the site the quantity of product on offer is tiny, prices aren't as cheap & it's always the same stuff. I very rarely order now. Go back to the way it used to be, then il give 5 stars