Grohe

Grohe tapware: leaks and chrome plating peeling - forget about 15y advertised warranty - do not buy! – Sneaky salesman told us to pay premium price and always buy Grohe tapware as it was the best because came with 15y warranty. So we renovated 3 bathrooms in our house and exclusively used Grohe tapware. What a mistake! If you are lucky and managed to pass first 5y of warranty you would realize: 1. Grohe tapware uses cartridges which leak after… Read more

3-5y of service and because advertised Grohe 15y warranty includes labor just for first 5y they would just send you a replacement cartridge (good luck making this claim and getting the right one when the incident is handled through lixil australia with single person behind the zendesk support system). What you would find that because of Grohe design the leaking cartridge creates a mineral build-up so it is almost impossible to remove the handle to replace the cartridge: 2 out of 3 plumbers that we called told us that applying too much force would cause the damage and recommended replacing the whole tap instead of trying to remove stuck handle to replace the cartridge with new one posted by Grohe.

2. Grohe chrome plating is not robust enough and after 7-8y of service the chrome layer would start bubbling and peeling off. And in this case Grohe service (through Lixil Australia) would tell you that:

a. It is a chemical reaction caused by your use of hand soap on precious grohe taps b. That you used too much soap or allowed the soap to touch the handle without immediate wiping it

We have 30y old stainless steel taps still shining in the house regardless of any use of detergents or dishwasher liquid or washing machine powder staying on the surface (in the kitchen and laundry areas) but just 7y old Grohe taps in the main sparkling clean bathroom has the chrome layer bubbling and peeling and simply need to be thrown away because Grohe/Lixil/Reece refused to provide warranty claiming that it must be chemical reaction of the surface with hand soap which is not covered by Grohe 15y warranty.

So 15y advertised warranty on Grohe is a myth, do yourself a favour and dont buy Grohe tapware it has mediocre quality (not beyond first 3-5y) and you can get better taps for 1/3 of the price at Bunnings or even Ikea!