This company will try to avoid making claim payments whenever they can.
Avoid them at all cost. Go with a more reputable, well-known company that has a lot of eyes on it. Know your policies and entitlements before rushing into a really cheap insurance company that will cost you your money when a disaster strikes.
Handled our claim with empathy, integrity, speed and excellence. Jordan and his team were in constant contact with us to ensure works were being completed and to our satisfaction, throughout the whole process.Other insurance companies could learn so much from the way GUILD conduct themselves. Couldn’t be happier with the end result. I would give them 6 stars if I could. Thank you.
Great customer service for professional indemnity insurance
My hours this year have fluctuated, and Guild has been extremely helpful with reducing premiums, and then increasing them as work has picked up.
There's always someone chatty and helpful, and based in Australia to answer my calls.
Being indemnity insurance I haven't made a claim (and hope to never need this insurance)
I have had a policy with Guild since 1996 without anything negative to report
Don't refund premium when policy is cancelled
I am a Personal Trainer, and without gym space to work in, and non-essential services stopped due to COVID-19, most of my work is now as a copywriter. I tried to add PI for copywriting to my policy but they don't cover that profession. I asked to cancel my policy, and they were happy to do that, but they would not refund the premium that I have already paid (8 months in advance today) because it was "too small of an amount". Yet, I wasn't going to be covered for any claims during that time. Hey Guild, that $70-$80 might be small to you, but might be the difference between me eating this week or not...
The fairest, most principled insurance company I have ever encountered.
A superb, principled insurance company - objective and fair, in every possible way. Throughout my dealings with them, I noticed that they are always willing to get down to the nitty gritty of any kind of incident - and to seek out the best possible outcome for you and your business. I would recommend Guild insurance to anyone who is looking for a perfectly loyal, Aussie-friendly company.
The Opposite of What I Believed Insurers To Be
Guild do have a reputation of being a bit more pricey but when we needed it - we had support, assessment, information, and a quick resolution to our claim. We were kept informed at every stage of the process (had never done it before), and it was resolved within 2 weeks of accident. Online portal is easy to follow and made the paperwork side of things simple. We have all our cars with them (5 at last count) and house/contents.
Look else where
I had been a customer for nearly 20 years thinking I was covered when needed. First time I make a claim in 20 years and they refuse to pay. The customer service was very poor. No way to treat your long term customers. Needless to say I have gone else where.
Been with Guild with Home and Contents Insurance for 10 years and have made a couple of small claims
I have been with Guild with Home and Contents Insurance for 10 years and have made a couple of small claims. The first claim was for a garage roller door which we backed into accidently, claim was accessed and approved the same day total claim was about $2500 less excess, the second claim was for spoiled food during a very extended power blackout, that was about $700, I had to take a bit of a heavy hand to the accessor as they started to quibble about 2 and 3 dollar items on the claim, the state manger stepped in and quickly resolved the issue ...and forgave any excess - So over all they are no too bad to deal with. Yes they tend to be a little more expensive but if you take the time to read the policy you will see its a pretty comprehensive policy. I have the Elite policy.
Unhelpful customer service
Took out the Basic Home Contents insurance with $500 excess. I called a couple of times to clarify the terms and update my policy. The customer service experience was odd and unhelpful and they were trying to get me off the phone as quick as possible. Yet you have to call them to update policy as not online access.
- Verified customer
Do not stop here- look elsewhere.
I waited 2 weeks for the assessor to call me checking my phones everyday and I am panicking as my mum cannot afford to have the house empty and in the end no one came.
Without sending an assessor the Technical Claims Specialist ([name removed]) at the time said it sounded like the seal where the tiles meet the shower recess has broken down. This and rotting occurs over a period of time and is deemed as maintenance that is not afforded under the policy - but that is not true, in fact none of the builders/trades people could actually figure in...the end where the leak was from. [name removed] has out ability to assess remotely... superpowers. It is criminal, in the end this company ripped my mum off and delayed our renovations by 2 weeks until I dare not delay renovations anymore.. and I could not afford the time at the time to pursue insurance.
Not recommended they don't cover you or pay!
They are expensive and the fine print ensures they do not pay even for small claims. One has to prove the date of the occasion and who caused the damage.
They charge double Compared to NMRA.
They of course come immediately to assess and then delay delay.
One should never take landlord insurance.
With all the premiums I paid over 6 years I could cover my own damage.
It's impossible as they know to prove malicious damage and the time and date of occurrence.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.