Guild Insurance

Bad experience – Very bad experience with customer assistant [Name Removed].This company is a joke. They will put you on hold and doesn’t come back hours. I will never advise to choose this company. [Name Removed] was very rude and unprofessional and instead telling me that I was rude. No apologies for the rudeness towards customer. Show details

Avoid – After being on hold multiple times and for extended periods, I am ready to give up. The "friendly" customer experience team is a joke. Fair to them they must not enjoy their work, but they are not helpful or "friendly" in the slightest. This company is a joke. Show details

Can't fault them, made claim experience hassle free – Can't fault them. Been with them for about 5 years and never needed to make a claim. Last week after a bad storm i made a claim and within 2 days it was all approved and money sent. Josephine was fantastic. Customer service from the start was quick and efficient. Show details

Will not cover bush fire prone areas of any form – Having taken money off us for years - turned round and cancelled policy because they have no financial ability to cover our area. Nothing has changed and no issue with other insurers. Will be putting in formal complaint about this insurance company. Show details

recommended by friend & fellow practitioner – website very easy to understand & navigate good value policy very competitive premium Show details

Very easy for me to get my insurance online – - Easy online quote - Reasonable price - Covers me for all of Australia and millions of $ in coverage Show details

Loyalty?????????? – Well, where do I start. Been a loyal customer to this company for 16 years, I wanted to make a claim and they have rejected me. I am not going into details as I can't be bothered wasting my fingers typing. Everyone please shop around before considering this company. No matter how many years, or how much money you have given, they will not look after their loyal customers. Good luck everyone. Show details

Reluctant to make good on their policy and poor service – Not wanting to a reasonable amount on a claim. Amount is approximately $2000 short of what the repair will cost. Was promised the issue would be resolved by the 4th Jan, still waiting 20th Jan for any reply. Show details

Very dodgy insurance company. Stay away – I made a claim that was denied. That part is fine. The inspector they sent out had a different opinion to my own, and that's okay, sometimes claims can be subjective. What's not ok is that they then called me to tell me that my insurance would be cancelled within the next 30 days, as I had not carried out any repairs at my own cost. I was not… Read more

given any warning about this happening if I did not carry out the repairs within a certain time-frame. I was just simply told to switch companies without any warning or any request/suggestion to have the damages repaired... I didn't even know they cared whether or not I had it repaired, because they made absolutely no attempt in any way to let me know I should've had the damage repaired!

If you decide to choose this insurer. Just know that you could be cut off at any time if you make a claim at any point with them.

Buyers Beware – This company will try to avoid making claim payments whenever they can. Avoid them at all cost. Go with a more reputable, well-known company that has a lot of eyes on it. Know your policies and entitlements before rushing into a really cheap insurance company that will cost you your money when a disaster strikes. Show details

6 stars – Handled our claim with empathy, integrity, speed and excellence. Jordan and his team were in constant contact with us to ensure works were being completed and to our satisfaction, throughout the whole process.Other insurance companies could learn so much from the way GUILD conduct themselves. Couldn’t be happier with the end result. I would give them 6 stars if I could. Thank you. Show details

Great customer service for professional indemnity insurance – My hours this year have fluctuated, and Guild has been extremely helpful with reducing premiums, and then increasing them as work has picked up. There's always someone chatty and helpful, and based in Australia to answer my calls. Being indemnity insurance I haven't made a claim (and hope to never need this insurance) I have had a policy with Guild since 1996 without anything negative to report Show details

Don't refund premium when policy is cancelled – I am a Personal Trainer, and without gym space to work in, and non-essential services stopped due to COVID-19, most of my work is now as a copywriter. I tried to add PI for copywriting to my policy but they don't cover that profession. I asked to cancel my policy, and they were happy to do that, but they would not refund the premium that I have… Read more

already paid (8 months in advance today) because it was "too small of an amount". Yet, I wasn't going to be covered for any claims during that time. Hey Guild, that $70-$80 might be small to you, but might be the difference between me eating this week or not...

The fairest, most principled insurance company I have ever encountered – A superb, principled insurance company - objective and fair, in every possible way. Throughout my dealings with them, I noticed that they are always willing to get down to the nitty gritty of any kind of incident - and to seek out the best possible outcome for you and your business. I would recommend Guild insurance to anyone who is looking for a perfectly loyal, Aussie-friendly company. Show details

The Opposite of What I Believed Insurers To Be – Guild do have a reputation of being a bit more pricey but when we needed it - we had support, assessment, information, and a quick resolution to our claim. We were kept informed at every stage of the process (had never done it before), and it was resolved within 2 weeks of accident. Online portal is easy to follow and made the paperwork side of things simple. We have all our cars with them (5 at last count) and house/contents. Show details

Look else where – I had been a customer for nearly 20 years thinking I was covered when needed. First time I make a claim in 20 years and they refuse to pay. The customer service was very poor. No way to treat your long term customers. Needless to say I have gone else where. Show details

Been with Guild with Home and Contents Insurance for 10 years and have made a couple of small claims – I have been with Guild with Home and Contents Insurance for 10 years and have made a couple of small claims. The first claim was for a garage roller door which we backed into accidently, claim was accessed and approved the same day total claim was about $2500 less excess, the second claim was for spoiled food during a very extended power blackout,… Read more

that was about $700, I had to take a bit of a heavy hand to the accessor as they started to quibble about 2 and 3 dollar items on the claim, the state manger stepped in and quickly resolved the issue and forgave any excess - So over all they are no too bad to deal with. Yes they tend to be a little more expensive but if you take the time to read the policy you will see its a pretty comprehensive policy. I have the Elite policy.

Unhelpful customer service – Took out the Basic Home Contents insurance with $500 excess. I called a couple of times to clarify the terms and update my policy. The customer service experience was odd and unhelpful and they were trying to get me off the phone as quick as possible. Yet you have to call them to update policy as not online access.  Show details

Do not stop here- look elsewhere – I waited 2 weeks for the assessor to call me checking my phones everyday and I am panicking as my mum cannot afford to have the house empty and in the end no one came. Without sending an assessor the Technical Claims Specialist ([name removed]) at the time said it sounded like the seal where the tiles meet the shower recess has broken down.… Read more

This and rotting occurs over a period of time and is deemed as maintenance that is not afforded under the policy - but that is not true, in fact none of the builders/trades people could actually figure in the end where the leak was from. [name removed] has out ability to assess remotely... superpowers.

It is criminal, in the end this company ripped my mum off and delayed our renovations by 2 weeks until I dare not delay renovations anymore.. and I could not afford the time at the time to pursue insurance.

Quick to assist – I've found Guild to be exceptional in Brisbane for home and contents insurance. They have been so quick to send people out to assist and have been easy to deal with. I highly recommend them  Show details

Not recommended they don't cover you or pay! – They are expensive and the fine print ensures they do not pay even for small claims. One has to prove the date of the occasion and who caused the damage. They charge double Compared to NMRA. They of course come immediately to assess and then delay delay. One should never take landlord insurance. With all the premiums I paid over 6 years I… Read more

could cover my own damage.

It's impossible as they know to prove malicious damage and the time and date of occurrence.