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Guild Insurance

Guild Insurance

2.8 from 9 reviews

Reviews

2.8

9 reviews
5
(3)
4
(1)
3
(0)
2
(1)
1
(4)
  • Value for Money
    2.8 (4)
  • Transparency
    4.0 (2)
  • Customer Service
    3.3 (4)
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Ann P

Ann PSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Don't refund premium when policy is cancelled

published

I am a Personal Trainer, and without gym space to work in, and non-essential services stopped due to COVID-19, most of my work is now as a copywriter. I tried to add PI for copywriting to my policy but they don't cover that profession. I asked to cancel my policy, and they were happy to do that, but they would not refund the premium that I have already paid (8 months in advance today) because it was "too small of an amount". Yet, I wasn't going to be covered for any claims during that time. Hey Guild, that $70-$80 might be small to you, but might be the difference between me eating this week or not...

Transparency
Customer Service
Value for Money
Claim MadeNo
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The fairest, most principled insurance company I have ever encountered.

published

A superb, principled insurance company - objective and fair, in every possible way. Throughout my dealings with them, I noticed that they are always willing to get down to the nitty gritty of any kind of incident - and to seek out the best possible outcome for you and your business. I would recommend Guild insurance to anyone who is looking for a perfectly loyal, Aussie-friendly company.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
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Kimmy C

Kimmy CPerth, WA

  • 6 reviews
  • 2 likes

The Opposite of What I Believed Insurers To Be

published

Guild do have a reputation of being a bit more pricey but when we needed it - we had support, assessment, information, and a quick resolution to our claim. We were kept informed at every stage of the process (had never done it before), and it was resolved within 2 weeks of accident. Online portal is easy to follow and made the paperwork side of things simple. We have all our cars with them (5 at last count) and house/contents.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateApril 2019
Claim ApprovedYes
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Michael S

Michael SNorthern Region, NSW

Look else where

published

I had been a customer for nearly 20 years thinking I was covered when needed. First time I make a claim in 20 years and they refuse to pay. The customer service was very poor. No way to treat your long term customers. Needless to say I have gone else where.

Customer Service
Value for Money
Claim MadeYes
Claim ApprovedNo
nbmoller

nbmollerAU

  • 38 reviews
  • 41 likes

Been with Guild with Home and Contents Insurance for 10 years and have made a couple of small claims

published
Insurance claim madeYes
MummaJane

MummaJaneAdelaide

Unhelpful customer service

published

Took out the Basic Home Contents insurance with $500 excess. I called a couple of times to clarify the terms and update my policy. The customer service experience was odd and unhelpful and they were trying to get me off the phone as quick as possible. Yet you have to call them to update policy as not online access.

Insurance claim madeNo
Kublai

KublaiRingwood North

  • Verified customer

Do not stop here- look elsewhere.

published
Insurance claim madeNo
beany

beanyEagleby

Quick to assist

published

I've found Guild to be exceptional in Brisbane for home and contents insurance. They have been so quick to send people out to assist and have been easy to deal with. I highly recommend them

Insurance claim madeYes
xylophonens

xylophonensSydney, NSW

  • 26 reviews
  • 25 likes

Not recommended they don't cover you or pay!

published

They are expensive and the fine print ensures they do not pay even for small claims. One has to prove the date of the occasion and who caused the damage.
They charge double Compared to NMRA.
They of course come immediately to assess and then delay delay.
One should never take landlord insurance.
With all the premiums I paid over 6 years I could cover my own damage.
It's impossible as they know to prove malicious damage and the time and date of occurrence.

Insurance claim madeNo
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