GWM Tank 300 Ultra Hybrid

IMPORTANT EXPERIENCE TO SHARE — GWM Tank300 Buyers (and Tank500?) I want to share my personal experience with my near-new GWM Tank300 hybrid ultra to help inform future buyers – I want to clarify that the below includes only facts about my experience so far. My purpose of posting the below is to educate on my personal experience on the ~month… Read more

anniversary of not being able to resolve this ongoing debacle with GWM or it’s dealerships. If you are like me and the 7yr warranty + roadside assist is what made you consider buying one of these vehicles, this post is for you. On 26 April (a month ago), my Tank300 suffered a complete brake failure — the brakes and major safety systems (like lane assist and collision avoidance) all stopped working, reportedly due to an “electrical gremlin.” Thankfully, no one was hurt, but this was a major, dangerous failure. I hope they can find the source of the error as if this happened in a heavily populated area or near a pedestrian crossing I shudder to think of the consequences. Whilst I understand that there are always teething errors in new vehicles, the car has been completely unavailable for 4 weeks (and ongoing) with no replacement provided despite several requests, personally making approximately 30 attempts — through calls, emails, and messages — to contact GWM Customer Service, Head Office, a Perth Dealership (where the vehicle is now) and a Regional Dealership (place of purchase). I am still yet to be given a repair timeline, provided no assistance, been left on hold many times and am now hiring a vehicle at my own expense despite the issue being (clearly) covered under warranty. I have kept an entire communications log of these and this is not an exaggeration. Despite this long wait and repeated effort, the situation remains unresolved, my personal car hire is ongoing at my own expense and the latest vague update from customer service is it may take another month to know if the vehicle will be fixed, with a courtesy car or a refund both being avoided. This will mean over 2 months without my brand new, ~$60k vehicle.

❌ Warranty and Service Network Failures Even though GWM advertises a 7-year unlimited kilometre warranty with roadside assistance, here’s what I actually experienced: No roadside assistance where it mattered: I was forced to personally arrange to transport the vehicle nearly 1,000 km (goldfields to Perth) because no help was provided when the failure happened. Roadside assist only became available once the car was back in Perth — which defeats the point for anyone traveling beyond a regional center. No courtesy car or alternative transport: Despite repeated requests, GWM provided a replacement for 2 days thn refused to extend the vehicle or any assistance, leaving me stranded for weeks — a situation that is still ongoing. They have passed me between 2 dealerships (the one the vehicle is at and the one I bought the vehicle), customer service and headoffice. Each tells me it is someone else’s responsibility to help. This is now countless hours of sunk time on phonecalls and emails for no resolution. Terrible communication: Despite ~30 contact attempts over the past month, I still have no written update or clear repair timeline — only vague verbal estimates of at least 5 more weeks without the vehicle. Not only do I not get replies, I have not been contacted without me initiating it myself. No ownership of the issue: Despite acknowledgment that the brake failure is an issue covered by warranty, refund or resolution requests have been ignored, with no acknowledgment or action from GWM. ⚠️ What Future Buyers Should Know I share this not to vent but to help others make an informed decision: ✅ Don’t rely on the warranty promises. A long warranty sounds great on paper, but when something serious goes wrong, the real question is: will they actually help? My experience says: No. What worse is this is ~1 yr after purchase. What’s yr 4, 5, 6 and 7 look like? ✅ Avoid this vehicle if you plan to travel beyond major towns or regional centers. The roadside assistance appears functionally useless outside urban areas — it only became active once the car was back in the city. If you’re considering this car for touring, off-road adventures, or remote travel, be aware you may be left completely on your own if a breakdown occurs. ✅ Assess the service network. GWM’s service and support network has proven unable to handle major failures, reasonable repair timelines or provide responsive, helpful communication. You may find yourself without a car — and without meaningful updates — for weeks or months at a time at significant financial cost. Final Thought I truly wanted to love this car and when it’s working it was great — but when things went wrong, I found myself completely unsupported. In all honesty, I don’t think I can ever trust it again given the brakes can just randomly stop working and there is no way I would be putting children in it for this reason. In summary, the vehicle appears to have a major safety defect, the repair timeline is completely unreasonable (tells me they have no idea what’s gone wrong?) and there is next to no service, support or assistance despite the promises. If you’re considering a GWM vehicle, make sure you go in with eyes wide open, especially if you plan to drive beyond the city, need reliable support or can’t afford to have it off the road for months at a time.