Amazing products and exceptional customer serviceWe made a purchase for our strata scheme recently and the whole experience was amazing and smooth! The website was easy to navigate and full of quality equipment to choose from with competitive pricing.
There was a little mixed up during the delivery stage, however I want to call out both Danica and Valerie from Gym and Fitness for delivering exceptional customer service to have the issue resolved in a quick turnaround! Thank you for supplying quality gym products for us! Show details · 1
ExceptionalWebsite was easy to navigate. What I wanted to purchase was in stock. The delivery was quick and efficient, products were of a high standard. Customer service was impeccable. I had a concern regarding my delivery which was noted by Danica and passed onto the courier resulting in a trouble-free delivery. Danica then followed up to ensure everything went smoothly. I would definitely recommend this store to anyone. Thank you. Show details · 1
Great customer serviceSome of the best customer service around. Always helpful, always quick to reply. Tremendous. Defo recommend these guys. Show details · 1
Great service and productPurchased a Schwin IC8 Indoor Cycling Bike over the phone. Service was excellent and they price matched a competitor. When I received the bike there was a small issue with a clicking noise while pedalling and they arranged for a technician to come and resolve the problem. Would definitely shop here again. Show details · 1
GreatGreat service and return policy. Look forward to shopping again. Show details · 1
So happySo happy with the home utility gym. It's great quality and has both mine and my partner's needs covered. The company staff were so friendly and prompt to deal with. A++ customer service. A spacer was missing for the pulley and they had the replacement in the mail The very next day.
The new version of instructions were emailed to me and was a breeze for us to put the gym together.
But.. not a fan of the leg press but we didn't buy it for that. I'm 5'2 and I have to sit forward on the seat to be able to use it. Our legs are not long enough even with my partner being 5'8. The rounded plates are not ideal in my opinion. Personal preference though.
Overall... Very happy with the quality, service and next day delivery as we live 2 hrs away. Show details · 1
Great customer serviceCustomer service is great, product seem good quality although haven’t put them to the test just yet. I made 2 orders one was arrived a month late due to no stock, team was in constant communication with me which is appreciated. Package was delivered to the wrong address but the neighbours brought it to me so all is good.
They should try partnering with a better courier and also think about giving free shipping for orders above $XX . Thank you gym and fitness will be buying equipment from you in the future. Show details · 1
Great Equipment & Customer ServiceI purchased some great Force USA equipment, including the G12 home gym from GAF.
Pre and post sales customer service has been fantastic, along with very competitive pricing and quick interstate delivery.
GAF will be my go to for future gym equipment. Show details · 1
I've never had any betterFriendly staff, fast shipping, quality products, extraordinary support! I bought few times from them and each time I was left speechless, experiences that made my day at the time warmer in this bitter-sweet sea of today's Retail.. It's so good to see businesses aknowledging that in the trade itself they must exchange a bit more than the cold lifeless moments of handing the product and charging the money. And some sellers are champions. Bravo, Gym and Fitness, you really are my heroes! Show details · 1
Fantastic Home GymWe have had the Force USA G12 Gym for a year now - the product is well made and the aftersales service is absolutely outstanding!
After a year of ownership, I had a query, and it was completely easily resolved within a few hours! I was very surprised that they had my contact details and immediately knew me by name and which equipment I had purchased.
Our home gym gets used every day - and has become a part of our lives, not having been particularly fitness focussed before.
Thank you to Gym & Fitness for a great website, product range and best after sales service. Show details · 1
A few glitches in delivery, but we crossed the line successfully!I recently ordered a power bench from Gym and Fitness Online (GFO). Given that I live on the outskirts of the metro area in my state, delivery proved to be slightly challenging. However, the support from the GFO customer service staff, and Danica specifically, was excellent. Danica went above and beyond to resolve the delivery issue, track my case, and follow up afterwards. This not only restored my faith in GFO but illuminated how staff like Danica manage glitches, which is perhaps even more important. The product is top quality, and I'd certainly purchase from GFO again (once again, because of the customer service.) Show details · 1
Power Block Sport DumbbellMy Power Blocks are performing as advertised. Sturdy, and well built. Easy and quick to adjust, with minimal movement or 'clanking' of the plates. Handles are plastic (but have a good shape) however may be a little small for large hands.
Gym & Fitness customer service is excellent. My original order went missing, however it took only 1 x email to the customer service team who quickly rectified the issue. Show details · 1
Exceptional Customer Service by Danica at Gym and FitnessI recently had the pleasure of interacting with Danica Diaz, a Customer Service Representative at Gym and Fitness, and was provided exceptional service. As someone who was out of the country during a crucial delivery period, I faced the challenge of ensuring that my weights were delivered smoothly and securely to my home.
Danica not only met but exceeded my expectations in her role. Her proactive approach and attention to detail were evident from the start. She went above and beyond to coordinate with the courier, ensuring that the delivery wa… Read more · 1s executed flawlessly despite my absence. Her efforts to communicate effectively and keep me informed every step of the way were nothing short of remarkable. Her dedication to customer satisfaction was evident in her willingness to take the extra steps needed to address my unique situation. It is rare to encounter such a high level of customer service that not only resolves potential issues but does so with such professionalism and efficiency. I am thoroughly impressed with Danica's exceptional service and commend Gym and Fitness for having such a dedicated and capable individual on their team. Her work greatly eased my concerns about the delivery and contributed significantly to my overall positive experience with the company. I extend my heartfelt thanks to Danica for her outstanding service and highly recommend Gym and Fitness to anyone seeking reliable and customer-focused fitness equipment services.
Great products and servicePurchased an elliptical trainer and an assault bike for use in a high school gym. Both of great quality and good pricing with fast delivery times. We had one small issue with the assault bike however the warranty process was extremely quick and easy with excellent customer service. Will be making further purchases through this company due to quality of goods and service. Show details · 1
Fantastic product, service and deliveryI ordered the Assault Bike. Ordering was easy on line and great communication from Gym and Fitness. I asked for the delivery at a specific date and this was arranged without any trouble whatsoever from the friendly and professional staff. Delivery prompt.
The bike had one missing screw (true). We contacted the Gym and Fitness team via email, we received a phone call and email and had delivery of the screw the next day. Excellent
Highly recommend this company for your gym and sporting equipment. Show details · 1
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