Reckon

I signed up for a trial of Reckon One and, after deciding it wasn't suitable for me, I went through their web app to cancel the subscription. Something clearly didn't work as it should, because the cancellation didn't go through. Then, on 13 August, Reckon charged me for an entire YEAR of the service. I contacted them as soon as I realised what… Read more

had happened and explained that I wasn't using the system and had attempted to cancel. Their response?

“According to our terms and conditions, we can't issue a refund.”

Seriously?

It's been 10 days since the charge. Not six months. Not eleven months. Ten days.

I'm not asking for a refund because I've used the service and changed my mind. I'm asking for a refund because I attempted to cancel, the cancellation apparently failed, I am not using the software, and the company has nevertheless decided to keep an entire year's subscription fee.

I understand businesses need terms and conditions. But when those terms are applied so rigidly that a company would rather keep a year's payment for software the customer isn't using than resolve an obvious customer-service issue, it raises a bigger question:

How petty can a company get?

Terms and conditions shouldn't become a shield against common sense.

This experience has completely changed my view of Reckon. A software company can have great features, but if the attitude towards customers is “the system charged you, tough luck,” that's not a company I want to do business with.

Reckon One: be very careful when starting a subscription. Apparently, getting out of one is a very different story.

Always extremely helpful and solve issues with logging in and things that just go wrong from time to time I really rely on there help to sort out these issues fast easily and Always friendly can't say a bad word about them as I have geen using there… Read more ·  2

service since 1997 almost 30 years long loyal customer and extremely happy with there backup support.

The worst customer service and technical support you will ever come across. Indian call centre that is totally and completely incompetent, provide service times for call backs that they never meet and refuse to allow you to escalate the issue to a supervisor. Just AWFUL!

Reckon One - Much improved - updated March 2026 – Update March 2026 - much improved, good value In the past six months Reckon One has improved a lot. They have embarked on a campaign to add missing features, fix bugs and make it more user friendly. If you ask for something to be fixed it is… Read more ·  1

taken seriously and actioned fairly promptly. It is far better than it used to be, so have added another star to this review.

*****

Original review 2024 - missing features, not user friendly

The accounting software provider we were using shut down and we were offered free migration to Reckon One by the company that owned it, so we went with them.

Having now had some time to use Reckon One, it is okay. Just. The software is stable, no lagging as can happen with cloud accounting packages, and it is easy enough to use. However, there is a caveat on whether you should get it or not: It is more for small businesses with one bank account who pay bills one by one and receive payments one by one, and never have a need to look up anything ever again once processed.

If you do need to go back and view or edit a few entries it does something that is hard to believe - you go to page 42, say, of your list of transactions and edit something, close it and it takes you back to page 1. Then you must navigate back to page 42 to edit the next one. The other odd thing that it does that I've never seen an accounting package do before is that the reports you generate in it do not contain the reference or description. They only show date, payee and amount. The payment reference or receipt in the online report is a link you can click on to see what it was, but you can't print it in a way that shows these details. Again, it does not appear to have been designed for working with past transactions. Our accountant seriously dislikes this package, and with functionality or lack thereof like this sort of thing, I think I can see why.

If you have multiple bank accounts or billing is combined in any way, it's not good. It doesn't handle splitting bills or invoices that contain multiple items well. For example, if you do batch payments in online banking (one debit to multiple payees), you cannot enter that in Reckon One as there is no way to split a payment to multiple suppliers. You'll need to delete the transaction and manually type in each individual payment with appropriate cross references to show it's part of a larger transaction in the bank statement.

It also seems to assume that once something is paid and the payment allocated, you will never need to look it up again, which last time I checked is rarely an accounting reality. Banking transactions show with date, payee, amount only - not the supplier or client's invoice number. Payments linked in bills do not show which bank account they came from; you'd need to go to another screen to look up that payment and see which account it came from. There's no search function as such, just a means to filter results in the various columns, but you will need to know the exact amount or word you are looking for to do this. If you want to filter for an invoice or bill number in banking transactions, you will need to have typed the invoice number into the description when allocating it otherwise there's no means to pick it up from the body of the transaction as there's no search function.

The payroll section is not too bad but there are many settings that all need to be filled in. If you get certain settings wrong when creating a pay item, there is no means to edit them, nor will you be able to delete that pay item if it's ever been used in a payrun. Only option is to create a new item from scratch and start using it. I can see this getting messy if we end up with loads of defunct pay items; could be hard to make sure we only use the correct ones going forward.

Tech support is professional and the phone is answered readily. Again, if your question is basic, no problem, they will have the answer for you, but if it's a bit more specific or complex it can be a struggle.

There are a few videos as online tutorials and some written guides but not many. Some haven't been updated for years so things have changed on the screen and the steps no longer work per the Guide. They are also just limited to the basics; if it's anything more specific there probably won't be a video or guide on it.

There's also a section where users can request new features in coming upgrades. I looked up a fairly basic function that our old package had that this one does not, and found requests going back to 2018 from other users asking for it, so not sure if anyone at Reckon is reading these.

To sum up, if you have straightforward accounting requirements, Reckon One will be fine. It is cost-effective and simple to use for basic bills and invoices. If your business is more complicated than that, would probably recommend going for something else.

Nothing has changed except the price ! I find the software useful, but the customer support is USELESS. Honestly thought I was talking to a robot. No renewal advice received. Went into use my software and it said licence expired. Called Customer… Read more

Service and was told that I didn't get renewal advice because I didn't have the newest (Personal) software V31. I was never advised that I needed to update and had I received a renewal advice I would have done so. The other disturbing aspect is that I have been a customer for over 20 years, and while they are offering all sorts of new customers massive discounts, your loyalty counts for nothing. I advised I wished to complain and the robot at the other end said "that's not a complaint". What ???!!!! I reminded said robot I was the customer and I am complaining !!! I am complaining about extortionate fees, lack of advice to renew/update, lack of recognition of loyalty, clunky activation process etc etc. Why do I keep using it? Because they have my 20 + years of data. Dislike this mob intensely !!

I use the reckon payroll app which is easy to use once setup. I don’t have a great understanding of technology so when problems occur or changes are made I need to speak to a team member to resolve issues. Team members are polite and informative and offer good service. Show reply

Fairly organic to use, if I do have a problem the online support is great - just lodge a ticket and they get back to you fast. For the cost per month Reckon can't be beaten. Show reply

The gentlemen helping me with my Reckon problems were very patient and I really appreciate the help they gave me. Not sure where I would be without them Thank you once again. Show reply

Terrible support service - Calls are transferred to India - they are poorly trained and contradict each other. Moved my accounts to another company, very disappointed over the last few months.

Do not provide your credit card details when signing up for a trial version. After one month, if you forget to cancel, they may start charging you $10.00 every month. If you sign up for a trial, make sure you cancel it before the trial period ends. Unfortunately, simply removing your credit card details may not be allowed. The cancellation… Read more

process is not clearly shown and may be hidden inside the app. You may even need to contact customer support to find out how to cancel.

It appears that the only option is to cancel the subscription, but your card details may still remain with them. This means they could continue using your card details later unless you notice the charges.

These types of hidden subscription charges are unfair and can result in customers losing money simply because they forgot to cancel before the trial ended.

Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to the software — you lose the ability to even view or export your own financial records unless you keep paying. There’s no read-only mode, no grace period, and… Read more

no way to retrieve your data without renewing.

They claim you “own your data,” but in reality, you can’t access it without an active subscription. That’s not ownership — that’s dependency.

Would not recommend to anyone who values control over their own information.

Not really a computer person, yes, I can stumble my way around Reckon Accounts, invoice, wages, super and such, because it is made for people like me. Simple. But take me out of my comfort zone, upgrades, MyGov, etc.. HELP. Reckon support, understood my lack of computer knowledge ( I'm 66 YO) guided me through issues, with the greatest of respect.… Read more ·  1

Have been with them for 13 years, can't see a reason, to look at their competition. Basic and simple works for me.

I’ve been in business for 45 years in the technology industry. After sale service to me is one of the most important factors that drives me to purchase the product. Reckon has to be one of the finest companies for after sale service that I’ve come across. I can only praise their entire team. Show reply

Reckon went the extra mile in trying to resolve an issue I had with a backup. I would highly recommend them for following through on their customer support. I have used this software for over 20 years and have been very satisfied with the product and their customer service.

Subject:Request for Refund of Unauthorised Charge – Reckon One Account Dear Reckon Customer Relations Team, I am writing to formally request the refund of an unauthorised $12 charge applied to my Reckon One subscription account. On 19 January 2026, I discovered that two additional businesses had been added to my Reckon One account without my… Read more

knowledge or consent. Shortly afterwards, I noted a $12 debit from my bank account, which is used for my Reckon One subscription.

Upon contacting Reckon, it became clear that a Reckon BDM had added these two businesses to my account. These businesses are clients of my accountant, to whom I had granted access, but I was never informed that they would be added to my subscription, nor did I authorise this action. As a result, the subsequent $12 charge was made without my approval.

Since 19 January, I have made multiple attempts to resolve this matter with Thomas and Lavu, but the refund has still not been processed. While the amount is small, the principle is important: the charge was made in error and without authorisation, and therefore must be reversed. It is now 7th March 2026!

I request that the $12 be refunded immediately: although this has been promised since 19/1/2026.

I write this as a review: so that any other customers of Reckon can be made aware of the poor service and follow up!

Transferring from Small Business Clearing House to Beam Superstream. Animesh was very easy to understand calm and knew my concern quickly sorted by showing my reports and dates to use.

This application has been used by our business since the early introduction. We have appreciated the support from Reckon on the occasions we have needed to overcome an issue. the reason we stayed with Quickbooks/ Reckon was at the time we had a simple reference system for our projects and the numerical used was only a six digit reference. The… Read more

competitive software did not permit an easy transfer or referencing of this basic parameter and we committed to the Program

We were frustrated when account logging changed and didn't allow multiple users to log into a single account when the other registered users were out of the office or not in the same time zone. This added an additional cost for seats that could not be used over the full 24 hours by different registered users.

We also had initial resistance from our Accountants who were biased towards a competitor but that was resolved between our office and the reviewing accountant.

RECKON ONE RUINED – I had been using Reckon One for years for my accounting till Dec 2025. Then they decided to tinker with the program. Now it is plain slow, impossible to trace items and basically useless. Quicken here I come!

I needed help transferring QBooks to a new computer. Support called me on a Saturday and walked me through the process. I encountered superior knowledge of the product as well as patience and kindness. Thankyou !! Show reply

I have used Quicken Personal since 1995 and cannot speak highly enough of the product. The service provided by the support team over the years has consistently been exemplary. I highly recommend Reckon products and the after sales service provided. Show reply

I had a tricky problem where my software did not recognise me as the administrator. It took a bit of time to sort out, and I still don't know why I suddenly wasn't but the Tech team got it sorted and I'm now full back in control of my Reckon client base. Show reply

The cost of using their STP product kept increasing each year beyond a reasonable price for a Micro business like mine and I certainly didn't find the product easy to use or the 'help desk' staff to be very helpful. I certainly wouldn't recommend this company to anyone.

I have been using Reckon Payroll for a couple of years, initially because it was very fairly priced. I find the tech support to be very good and always helpful. I was disappointed that the rate went from $12 per month to $55 per month recently, which is very large increase. Show reply

Stay away from this company, we recently took over a business which used Reckon for their accounting. The Reckon company advised us that we have to pay for the whole year upfront costing more than $1,000 AUD. Within a couple of days we realised this is a very primitive software & we don't want to use this for our business anymore. We advised their… Read more

consultant over the phone & they advised we can get a refund. But neither the company offered us any refund or support after that conversation. They took our money & their excuse was that the license has been downloaded & used so will not give any refunds. Their customer service is the poorest & can not provide any resolution to the paying customer. I hope you feel really rich by robbing a small business.

I am not an account and I am acting as Treasurer for a Probus group . I am following on from an experienced treasure and we were able to switch to Reckon One easily and the support team at Reckon have been very helpful

The product itself is good for small business however this company utilises the same rorting tactics to gain customers by offering cheap introductory pricing then increases every year. $20 introductory price becomes $20 per month then increases every year . This year the increase was 10% , way beyond CPI with a minimal Labour service. Its just… Read more

not right to rort small Businesses this way. My advice is to consider your options thoroughly before you commit.

Wow, it almost works. All that effort to make a program and then not test it properly. So many tiny issues that make it unworkable. Customer Credit - https://help.reckon.com/article/x6xa9wfck4-x6xa9wfck4-customer-adjustment-notes - the steps don't work because the dialogue doesn't come up. Uploading receipts from my phone. No. I have to… Read more

email them to myself and then download them, and then upload them because...

There is no mobile phone app and the website has not been designed to be responsive to smaller screens.

I have paid for the last 8 months and will be leaving once I do my 24-25 tax return and moving to HNRY which looks a whole lot simpler and better designed for UX and UI.

I am dissatisfied with the accounting product I presently use, and wanted to try out Rekon Hosted. I got a trial subscription to conduct an evaluation and see how well it works. The first thing I need is an extract of data from my existing system, Chart of Accounts, Inventory List, Customer List, Supplier List. They say they can help with… Read more

migration, so I reached out to what I thought was migration team. A week later there was no response, so I contact customer service once again. I was told I made the request in the wrong way. I fail to see why the team within reckon that received my message did not just. forward it to the correct team, to be helpful. But apparently helpful customer services is not one of the things they, do. Is this a baptism of fire ?

Been with reckon stp for a few years they have the worst technical support I've ever Experienced, we have not been able to use our system for 2 months, 15 hours of frustrating tech support, do not use this product they will destroy your business and send you crazy. You have to wait 24 hours for a response, they can ring at any time what a joke. Is… Read more

there anything like customer service from this company ,no they are not interested. Even when you request to speak to a senior support manager to make them aware of what's going on, they respond by saying they cannot do that. Does anyone in reckon one want to fix their problems apparently not. Andrew Higgins