Haan offered a free gift to their customers on or about February 2014 to encourage them to write a review. It is possible that reviews during the term of that offer were written by customers who received such a reward.
TRIBBLE CUSTOMER SERVICE
I received a steam mop with a missing part. I contacted HAAN customer service. My request# is 2810 which is open for one year with NO RESPONSE. I don't think that it is a proper way to treat the customer.
Purchased in June 2018.
Robust good working steam cleaner
Although the water tank is only 240 cc it seems to last a long time. The floor is left just a little damp after cleaning but dries very quickly, especially comparing to the water left by my previous steam cleaner. The pad doesn’t get soaked quickly, it is thick and sturdy. The cord length is 7.5 meter, which is long in comparison to most other steam cleaners that I have found. Further more this steam cleaner is tall, and prevents you to having to bend over, it is a very robust and attractive looking machine, but the biggest benefit is the conti...nuous steam production, you don’t need to push and hold a button to produce bouts of steam, it streams consistently and continuously. With all floors in the house being tiled, this steam cleaner is an asset. The only drawback so far is that it doesn’t stand up by itself well.
Purchased in June 2019 at Kogan for $220.00.
Do not waste your money on this product.
Unstable unit falls over all the time.
Only cleans half the dirt off the floor, as wells leaving streaks and smudge marks behind and lines on the floor where the mop starts and finishes.
Purchased in October 2018.
- Verified purchase
Piece of Junk - & Haan don't honour warranty
After only 6 months my steam mop stopped working. It appeared to work but no steam was coming out, only dripping water.
The 'money back' period is only 30days, so I had to organise for Haan to fix it. After a few emails back and forth, they stopped replying. It appears to me that they are trying to drag the situation out past the 12 month warranty so they don't have to deal with it.
Do not buy this piece of Junk!
A Good easy to use Steam Mop
I was after a steam mop which did not leave excess water on the floor, this model is not only easy to use, it cleans well and leaves only minimal water which quickly drys.
been long time and still fit and fine.
my house is a average size house, and i am using it, having 2 kids in house and cleaning bit of bathroom and kitchen is bit easy with this.. 2 mop pad are good quality and still going on- yes we do need hand clean some time but its a easy of being quick clean with steam. build quality is also very good.
Purchased in September 2017 for $217.00.
Broke after one use - junk!
We brought this mop hoping that it would be good but it stopped heating and was unusable after one use. Junk! We had a monster mop before that did an excellent job but it just took time to heat up. I would not recommend the Haan mop. I never got to use it.
Bought this Haan Floor Steamer few months ago after reading reviews online and I couldn't be happier. I have owned the monster steam mop for 8 years and that doesn't even come close to how good the Haan floor steamer is. I purchased it from a local stockist as I wanted to see and feel the product before buying. Really easy to fill up the water and it glides so easily on the tiles. Not too heavy to handle and the attachments are great for cleaning the toilet and bathroom as well when you need that quick freshen up. Highly recommended!
Great product. Bad customer support
I purchased the steam mop about 2 years ago and it was the best steam mop I have ever used.
I should have used it for less than 25 times in the last 2 years and it stopped working.
Upon writing to customer support, I was told there is no repair shop in Melbourne and I need to send the steam mop to Sydney warehouse at my own costs for to and fro courier charges and the repair will cost 40 dollars.
All up I was looking at about 120 dollars to get it repaired.
This was disappointing as I expected the steam mop to work for at least 3-4 years at its price point and secondly there was no repair option in Melbourne.
Would have given 5 stars if the support was up to scratch.
This product has totally changed my floor-cleaning life! It is brilliant! I have never seen my floors look so good with so little effort. I used to spend hours trying to get my vinyl and tiled floors clean (we had two dogs and a cat) but just couldn't get all the grime off until I bought this steamer. It cleans perfectly. I am a very, very happy customer and would recommend this product and company to anyone who wants a great steamer for a great price and actually delivers what they promise. Well done Haan!
very happy with it.
Cleaning power is quite good, makes the floors shiny. Easy to maneuver. I generally use two pads to clean the house, and wash them in cold gentle short cycle in the washing machine without using fabric softener.
The water tank seemed to leak a little water, and they are sending a replacement without a hesitation, good warranty service.
One of my best buys
I bought this Haan steam mop 3 years ago now.
It’s still going strong, I’ve never had any problems.
I’ve just recently bought some new cleaning pads for it.
It’s easy to use and it’s the only thing that makes my tiles shiny and streak. I would recommend this mop.
Was great while it worked!
I bought this mop based on all the great reviews however as they solicit for reviews immediately i wanted to wait till i'd had it a while. I loved this mop. Was best ive used. Worked great, great to use, not too wet - tho a longer handle would be better for taller people. Easy to push around. However unfortunately it didnt live very long - less than 2yrs. Haan offered to fix at their cost but we had to pay shipping both ways as it was outside the 12mnth warranty however that would have been quite expensive. So disappointing & Expensive for i...ts short life. I also didnt end up using any of the attachments that i was sold on. However if i got longer use from it it would have got 5stars. I cant bring myself to throw it away but i guess its not going to fix itself!
- Verified purchase
Third time luck: Finally got the right steam mop
So this was the third steam mop I purchased on my quest for the perfect one. My criteria: Easy to use, long cord, easy to store, storage heat pad, easy to fill, not too wet on the floor, gets hot quickly, florr dries quicklly, don't have to push it to billio,can do tiles and wooden floors and well priced. The Hann covers all thoses bases but is pricey - but worth the extra dollars.
Impressive Steam Mop
Only used twice but absolutely delighted with results. Previous well know brand mop left water all over tiles, this one dries within minutes. Loved the long electric cord, easy enough to manuver corners probably could do with improvement. Water tank easy to refill and in a medium sized home refilled twice. So far I am very pleased with my purchase.
- Verified purchase
My steam mop arrived a week ago.
I unpacked it the following day, read the instructions to assemble, when I noticed one of the hand held steamer buttons to release it from the main mop is jammed and I cant unjam it without risking damage.
I have left at least 3 phone messages on their phone number, and also emailed the company. I haven't had any reply and I am getting to the point where I will just return it if this is their level of customer service.
I am even happy to drive from the Central Coast to Auburn (at least a 3-4 hour round tri...
It is my favourite appliance!
I was reluctant to purchase this mop given the cost, however, it is worth every dollar and each time I use it, I feel a quite pleased with myself. Great maneuverability. Tank needs to be refilled quite regularly, however, that just means there is steam pumping through, so bring on the steam, I say!
However, the vibrating plates shorted out and sparks flew out the bottom. I don't know how to get it repaired and will be really disappointed, if it can't be fixed.
Efficient Mop - gentle steam low pressure - fragile water bottle as previous reviewer
I do my research before buying most things. Choice Magazine is my standard reference.
The HAAN was voted no. 1 by Choice and HAAN claims this through and through.
But that was in 2012 (or 2014) I forgot. $230 via eBay (Klika shop).
I bought the HAAN in Jan 2017. Its made moping a lite workout. Very easy and lasts enough for my kitchen and dinning area with 1 tank. I would recommend it for general use. The detailed version below..
I use the mop weekly for the kitchen and dining area. It works great on ceramic tiles that...has low/middle level stains. The pressure isn't high enough for very dirty areas. At first it doesn't look like there's much done as the steam output is very little and doesn't leave the floor wet. Very pleasantly surprised after using the full tank for 10min in the kitchen. Walk on a few minutes after due to the steam level. I can't say effectiveness on carpets as my carpet is untreatable. I use it in the bathroom, toilet, laundry - any area that I can twist the head to get some sanitation on the surface. Table tops - yep! The reason I believe is the amount of steam output. Its not high pressure so doesn't damage.
Water bottles kept breaking withcracks even after 2 uses.
I bought this mop and had it replaced in less than a year even being used only number of times on a small kitchen.
The other negative about this machine is after complaining and several replacements, they still never replaced their brittle and fragile fault water tank bottles that are so expensive to buy. You have to buy the container and cap seperately.
The plastic material is so brittle that after 2 uses literally On a small kitchen, for some reason the bottle keeps getting big cracks and sometimes holes even with the cap itself.
So ...you end pretty much spending so much repeatedly on the bottles alone making it more expensive to buy this machine overall in the long run. I would rather go back to old school mopping system. Even after I mentioned it to haan, they try and say my warranty has expired refusing to listen about their poor quality faulty parts. I was happy at first but permanently not.
We are extremely pleased with our new Steam Mop. I have severe back problems and an ordinary mop is very difficult and clumsy to use, but the Steam mop is a breeze.
Only downside is can't hang it on wall for storage and falls over if not leaned against something. But still love it.
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Questions & Answers
Hi, I need replacement water tank caps, they just keep breaking! When can we expect your stock to come in please?
I have had the problem with a. Racked ware tank which I have replaced but need the cap as well I have tried phoning, emailing , o response. I have tried to order on line,Nd cannot add to the shopping cart. How do I get one.
hi. we are out of stock for few items and hence unable to add to cart for purchasing at the moment. will advise once stocks are back in. thanks HAAN
When can I expect to be able to get tank top? I first tried 2 weeks ago when I had to replace the cracked water tank . The mop is useless without the tank cap
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