Haan offered a free gift to their customers on or about February 2014 to encourage them to write a review. It is possible that reviews during the term of that offer were written by customers who received such a reward.
Outstanding cleaning performance
Works on multiple surfaces
Easy to handle
Several included attachments
Plastic parts can break easily
Reviewer Photos & Videos
UPDATE a week on from my review I’ve been contacted by Haan who offered a discount on a new unit. So not all bad.
2.5 years old and used about 12 times. It has stopped working and so it seems have the phones at Haan P/L. I won't buy another Haan product not so much because it failed but because the company failed to provide any support.
Purchased in July 2018 at Haan for $200.00.
I had the Haan for 6 years based on fortnightly usage. It finally stopped producing steam after 6 years (even with routine descaling) as the steaming unit seemed to stop heating up. The plastic bits cracked and fell off the mop head maybe 2 years ago but the Haan kept going. In the last 6 months however the steam didn't feel as hot as it should have anymore but it still kept going, albeit not as cleanly as it used to. What I most liked was the 270 degree articulated head which meant it could go under furniture and into tight spaces. I liked tha...t the steaming unit was on the body rather than the steam mop head, so it was light to lug around. However this steaming unit made it terribly unbalanced and the whole thing would always come crashing down on my floor if I didn't prop it properly against something; that's probably what cracked off bits of plastic over time. If not for the previous reviewer about the non-existent customer service and that the mop technology hasn't been updated in 7 years, I would buy another unit.
Purchased in February 2014.
Don’t trust the reviews
I purchased this steam mop after canvassing as many reviews as possible. Yes it does a good job - steam power, good cloths, long cord length and quiet operation. However, a) the water tanks are made of the most brittle plastic imaginable and do not last more than 6 months whether in use or not, they’re basically a stiffer plastic bag, guarantee you will be buying replacements (note: the tank lids are sold/charged separately) and b) when I needed a replacement tank they were out of stock with no ETA and they were unreachable, I literally waited 18 months. You’re better off with a normal mop and using hot water.
Purchased in March 2017.
Great but after 3 years the plastic broke around the nozzle which is not fixale
I could do kitchen and bathrooms no problems. Great cleaner but for 3 years worth it is a little steep in price. Did a better job than just a mop and bucket.
Good while it lasted, but company has vanished without a trace.
Purchased this steam mop in Dec 2014. Probably used it no more than 10 times in total. It has recently stopped working. Tried to phone Haan to get it serviced but Haan's website contact details lead to dead ends. The NSW phone number has been disconnected and the website's listed Queensland and Melbourne offices no longer deal with HAAN products (and haven't for years). The Queensland office reported similar customer complaints from other NSW customers who were trying to get in contact with HAAN.
Purchased in December 2014 for $238.95.
Great mop, had for 2 years
I have had this mop for two years, and used on wood veneer, tiles, and polished floorboards, all of which it did well. I am looking at replacing the mop pads, as they seem to push the bigger bits of fluff and dirt around, but that would be expected because it can't suck them up anywhere!
I've also used the steam function on a floor stain, and it worked fairly well, although this isn't the purpose I bought it for.
The long cord is useful, and at 160cm and fairly small, I don't find the mop hard to use or push. I have had no technical issues at...all, so pleased. I've never used another steam mop, so have no comparison, but it cleans most spills and dried on stickiness (our family has five kids under ten!) really easily - sometimes you have to let it sit 3-4 seconds, or go over it, but it's not any harder than a usual mop, and then it dries quickly so the kids can go back to messing it up! I've never had to refill the water tank while mopping the floor of a three bedroom house, although bedrooms were carpeted, so I can easily mop about 10 minutes without a refill.
Purchased in July 2017 at Haan Australia for $219.00.
Adequate but far from great
Cleans okay but takes a few goings over with the mop. There is not much steam power and the mop stays quite dry for a while. I would prefer more steam power. It still works fine one year after purchase but for my next steam mop won't buy this one again, prefer to try another brand.
Purchased in June 2019.
Cleans well but Fragile
Purchased in Jan 2017 and have used 1-2 time per week since then.
-Cleans well - Tiled floor feel nice and clean and dries quickly.
-Good long cord length
-Despite small water tank cleans house of 60+ sqm of tiled floor
-Good (not excellent) support
-Ability to decouple the steaming unit from the floor mop handle/head is a nice touch
-Fragile - floor mop head cracked and broke after about 12 months - needed replacing
-Feels 'clunky' - Awkward to maneuver, my wife who is petite simply cannot use it
Purchased in January 2017 for $219.00.
Mediocre while working and heating electrical burnt out
It was looked after and had an easy life on a new tiled floor but was never as good as a bucket and mop, only used it for interval cleans The notion of a small pad cleaning a whole floor never really made sense and the floor never felt as clean as it could. More like a warm rag really One day the heater element just started to burn making it electrically unsafe and beyond economic repair, I’ve not replaced as I never felt a repurchase of this was justified,
Purchased in October 2017 for $280.00.
TRIBBLE CUSTOMER SERVICE
I received a steam mop with a missing part. I contacted HAAN customer service. My request# is 2810 which is open for one year with NO RESPONSE. I don't think that it is a proper way to treat the customer.
Purchased in June 2018.
Robust good working steam cleaner
Although the water tank is only 240 cc it seems to last a long time. The floor is left just a little damp after cleaning but dries very quickly, especially comparing to the water left by my previous steam cleaner. The pad doesn’t get soaked quickly, it is thick and sturdy. The cord length is 7.5 meter, which is long in comparison to most other steam cleaners that I have found. Further more this steam cleaner is tall, and prevents you to having to bend over, it is a very robust and attractive looking machine, but the biggest benefit is the conti...nuous steam production, you don’t need to push and hold a button to produce bouts of steam, it streams consistently and continuously. With all floors in the house being tiled, this steam cleaner is an asset. The only drawback so far is that it doesn’t stand up by itself well.
Purchased in June 2019 at Kogan for $220.00.
Do not waste your money on this product.
Unstable unit falls over all the time.
Only cleans half the dirt off the floor, as wells leaving streaks and smudge marks behind and lines on the floor where the mop starts and finishes.
Purchased in October 2018.
Piece of Junk - & Haan don't honour warranty
After only 6 months my steam mop stopped working. It appeared to work but no steam was coming out, only dripping water.
The 'money back' period is only 30days, so I had to organise for Haan to fix it. After a few emails back and forth, they stopped replying. It appears to me that they are trying to drag the situation out past the 12 month warranty so they don't have to deal with it.
Do not buy this piece of Junk!
Purchased in July 2018 at Catch for $233.00.
A Good easy to use Steam Mop
I was after a steam mop which did not leave excess water on the floor, this model is not only easy to use, it cleans well and leaves only minimal water which quickly drys.
Purchased in January 2019 at eBay for $140.00.
been long time and still fit and fine.
my house is a average size house, and i am using it, having 2 kids in house and cleaning bit of bathroom and kitchen is bit easy with this.. 2 mop pad are good quality and still going on- yes we do need hand clean some time but its a easy of being quick clean with steam. build quality is also very good.
Purchased in September 2017 for $217.00.
Broke after one use - junk!
We brought this mop hoping that it would be good but it stopped heating and was unusable after one use. Junk! We had a monster mop before that did an excellent job but it just took time to heat up. I would not recommend the Haan mop. I never got to use it.
Bought this Haan Floor Steamer few months ago after reading reviews online and I couldn't be happier. I have owned the monster steam mop for 8 years and that doesn't even come close to how good the Haan floor steamer is. I purchased it from a local stockist as I wanted to see and feel the product before buying. Really easy to fill up the water and it glides so easily on the tiles. Not too heavy to handle and the attachments are great for cleaning the toilet and bathroom as well when you need that quick freshen up. Highly recommended!
Great product. Bad customer support
I purchased the steam mop about 2 years ago and it was the best steam mop I have ever used.
I should have used it for less than 25 times in the last 2 years and it stopped working.
Upon writing to customer support, I was told there is no repair shop in Melbourne and I need to send the steam mop to Sydney warehouse at my own costs for to and fro courier charges and the repair will cost 40 dollars.
All up I was looking at about 120 dollars to get it repaired.
This was disappointing as I expected the steam mop to work for at least 3-4 years at its price point and secondly there was no repair option in Melbourne.
Would have given 5 stars if the support was up to scratch.
This product has totally changed my floor-cleaning life! It is brilliant! I have never seen my floors look so good with so little effort. I used to spend hours trying to get my vinyl and tiled floors clean (we had two dogs and a cat) but just couldn't get all the grime off until I bought this steamer. It cleans perfectly. I am a very, very happy customer and would recommend this product and company to anyone who wants a great steamer for a great price and actually delivers what they promise. Well done Haan!
very happy with it.
Cleaning power is quite good, makes the floors shiny. Easy to maneuver. I generally use two pads to clean the house, and wash them in cold gentle short cycle in the washing machine without using fabric softener.
The water tank seemed to leak a little water, and they are sending a replacement without a hesitation, good warranty service.
Questions & Answers
Will the Haan steam mop work on rough outdoor patio tiles?
hi. it is hard to comment on rough surfaced tiles as ultra-microfiber pad might not be able to glide on.
Streamer starts and then stops.Is there a salution
You haven't given us much of a description of the problem (ie how old is the device? when did the fault start? Does the power turn on and then off or is it just the steam that starts then stops? How long does it work for before it 'stops' etc). Without more information it makes it difficult to provide much assistance. However, you may want to try the following;
1. Remove the handheld steamer unit from the floor mopping housing and handle.
2. Fill the water tank with water and place back into the steamer unit.
3. Plug the unit into a power outlet and press the power button on the top of the unit - a light should illuminate.
Note: When you first turn on the device you should hear a clicking sound for approx 20 seconds while the device is warming up (this is normal). After approx 30 seconds the clicking noise will stop and you should be able to easily detect steam coming from the nozzle of the device.
If the device will not turn 'on', OR turns 'on' BUT no steam can be detected coming from the device then it sounds like a faulty unit and should return it to HAAN for repair/replacement.
hi. please send email to email@example.com for further assistance. thanks
When it is turned on it heats up and steams for a few minutes then turns itself off. After a while it starts up again but once more it only steams for one or two minutes before tuning off. your suggestion please.
Hi, I need replacement water tank caps, they just keep breaking! When can we expect your stock to come in please?
I no longer have my mop.
I gave it to the Good Samaritans.
The HAAN Multi Purpose Floor Steamer offers a number of accessories and additional features, which you don’t always find at this price point.
These include: a handheld function, sanitiser, swivel-head design, 20 second heat-up time, removable water tank, 15 steam jets, and these alternative head attachments: a mini head, cleaning sock pad, scrub brush and L-shaped nozzle.
Points of Praise
- Most reviewers found that this HAAN Floor Steamer cleaned floors effectively and reliably.
- The 7.5-metre long cord was highly appreciated by reviewers, as it meant that they could cover more ground while mopping, without needing to plug the appliance into a closer socket.
- Ergonomically friendly, this floor steamer was described as easy to manoeuvre.
- While a little water is left behind on the floor after the steamer does its magic, this water dries quickly, leaving floors looking shiny and spotless.
Points to consider
- A number of reviewers (even satisfied ones) observed that the plastic material around the nozzle broke after years of use. It's delicate, and can’t be replaced.
- Some reviewers found that the water tank needed to be changed fairly frequently in between mopping sessions.
|Category||Steam Mops & Hard Floor Cleaners|
|Release date||June 2012|
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- GTIN13: 9369999037987
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