Happy Tails Animal Hospital

We have three ageing pets - two dogs and a cat - and have been coming to this clinic for around five years. Like people, animals often develop more health issues as they get older, and after many years of rarely needing vet care, we now find ourselves visiting much more regularly. What has stood out to us every time is the compassion and understanding shown by the whole team. When caring for older animals, there are often difficult decisions to make about treatment options while also trying to manage the financial realities that come with ongoing care. These moments can feel emotionally challenging, and we are incredibly grateful to have a veterinary team who approach those conversations with such kindness and respect.

Dr Jason, in particular, has been extraordinarily supportive. He takes the time to talk through options clearly and thoughtfully, and never makes you feel judged when trying to balance what is best for your animals with what is financially manageable.

We feel very fortunate to have such a compassionate and understanding team helping us care for our pets in their later years.

Happy Tails Animal Hospital – We have been going to Happy Tails since 2017. One of our dogs has syringomyelia. She has seen a string of vets and specialists. There was a time she was seeing a brain surgeon who was considering whether to operate on her brain. Before we went to Dr Jason, she had seizure for up to 6 times in a day. When the vet whom we use to see moved further away and we noticed this new Happy Tails animal hospital, we thought of giving it a try. So glad we did!

Dr Jason struck us as a very experienced vet, very knowledgeable, pragmatic, focused on quality of life and prefers well proven medication / regimes. He told us he aims to get the seizure down to one every 2 months. My dog ended up having a handful in a year, and seldom had a full blown seizure.

Before seeing Dr Jason, her quality of life was not great. She avoided people and avoided other dogs and would walk close to walls. Since Dr Jason has put her on his medication regime, we noticed marked improvements. She was running around, showing interest in other dogs and people and wanting to play and make friends. She had a really good life for about 6 years under Dr Jason's care. That is an awesome gift when euthanasia was suggested by specialist when she was first diagnosed.

She had such happy life that she used to sing as well, until a few months ago, her condition started to progress and deteriorate. Dr Jason did not push us to do a long string of testing / intrusive treatment but take into account of her age and medical condition. Focus instead was on her comfort. A few weeks later she eventually left us, peacefully at home, in my arms. Despite the hospital was closed for that day (we didn't know that), Dr Jason picked up our call, went in and he was caring for one emergency patient at the hospital. He gave us a lot of time, assurances, support and helped us organise her cremation. All on his day off and when the hospital was closed. That's dedication and commitment.

In all, that was a massive gift of 8 years plus with her condition. We are very thankful to Dr Jason and team for everything.

Life is infinitely complicated. There are no guarantees. We tried our best to care for our canine family members and we can see the love and passion Dr Jason has for his patients. I would highly recommend anyone to Dr Jason, to Happy Tails Animal Hospital. We just came home from dental op for our other dog leaving around 6:45pm on Fri and there was another pet owner there with her french bull dog she claims Dr Jason has saved her bull dog's life. Dr Jason's wife and helper, May was there along with their son. A family truly committed to caring for our canine and feline family members. Thank you very much indeed!