Harley Davidson

bike accidentMy story is that in August 2021 i had my Harley Davidson motorcycle serviced by Harley- Heaven Adelaide, motorcycle dealership where the scheduled 8000klm service which covered all aspects and controls of the motorbike are checked and tested ( arguably ) and where i asked to have a different set of Harley handlebars fitted and so… Read more

after showing these new handlebars to the service mechanic he told me these would be fine,which should have been the case as this was a common request by Harley owners.The following day i picked up my bike from H.H and noticed the indicator on the right side (throttle side) was sticking but did not think much of it at the time.I did not have a chance to ride the bike for another week when i decided to take a ride along the coast so during my ride i needed to slow down for a set of corners and to my horror found the throttle had jammed open causing my back wheel to spin throwing me off the motorcycle and according to police report sliding 90 meters along the road and placing me in hospital for 4 weeks with many serious injuries. Soon after leaving hospital i contracted a law firm to start a legal suit against H.H who had a very senior mechanical engineer to examine my bike and particularly the work done on the handle bars and found serious mistakes on connecting the throttle assembly.My lawyers arranged a meeting at their offices with lawyers for Harley-Heaven Adelaide where H.H denied all responsibility and offered me an amount barely covering the cost of the bike which considering my injuries I refused and have not had any luck with the law suit since.I am at a loss to understand how a company can injure a customer so badly with such obvious culpability and treat a long time customer with such disregard

Very, very expensive to service with very, very expensive parts. Don't bother unless you're wealthy. $850 for a service.

bike accident – My story is that in August 2021 i had my Harley Davidson motorcycle serviced by Harley- Heaven Adelaide, motorcycle dealership where the scheduled 8000klm service which covered all aspects and controls of the motorbike are checked and tested ( arguably ) and where i asked to have a different set of Harley handlebars fitted and so after showing… Read more

these new handlebars to the service mechanic he told me these would be fine,which should have been the case as this was a common request by Harley owners.The following day i picked up my bike from H.H and noticed the indicator on the right side (throttle side) was sticking but did not think much of it at the time.I did not have a chance to ride the bike for another week when i decided to take a ride along the coast so during my ride i needed to slow down for a set of corners and to my horror found the throttle had jammed open causing my back wheel to spin throwing me off the motorcycle and according to police report sliding 90 meters along the road and placing me in hospital for 4 weeks with many serious injuries. Soon after leaving hospital i contracted a law firm to start a legal suit against H.H who had a very senior mechanical engineer to examine my bike and particularly the work done on the handle bars and found serious mistakes on connecting the throttle assembly.My lawyers arranged a meeting at their offices with lawyers for Harley-Heaven Adelaide where H.H denied all responsibility and offered me an amount barely covering the cost of the bike which considering my injuries I refused and have not had any luck with the law suit since.I am at a loss to understand how a company can injure a customer so badly with such obvious culpability and treat a long time customer with such disregard

Gold coast harley-davidson great service – As a multiple Harley owner I have dealt with many Harley-davidson dealerships, some which are now gone. I must say Gold Coast harley-davidson has exceeded prior dealers. I have always owned older harleys because I think they are what the company was. I have had my bike serviced at Gold Coast harley-davidson and have purchased items from there.… Read more

I have always found the staff friendly and helpful. I hope they keep up the high standard as in these difficult times loyalty is a must for any company.

Harley - Davidson rainbow worriers – Chinese made woke machines! Real men dont ride Harleys,never did. Just compensators who enjoy the company of other men more than women. The truth is finally in their rainbow faces and us real blokes on our real bikes with our women riding their real bikes certainly dont nod to the limpwrists as they go past with their pride flag!

DEI Company's like Harley make unsafe products – The clear problem with this brand is the DEI quality that has acted as a cancer to ALL Harley products. Any company that has DEI will have unsafe products just look at the latest Boeing planes.

Paul b – Be weary parting money buying a Harley Davidson they have all become UNTRUSTWORTHY!!!!

Service division Harley Heaven Melbourne – Servicing very expensive and really unhappy I would not recommend

Can’t afford to buy from Harley heaven – After years of buying products from Harley heaven in dandenong, clothing , parts, ect, I can no longer afford to purchase anything from this store because of the ridiculous prices for there items , example clothing made in India sells in this shop at an absurd price , even a cap I liked $60 no way ever again will I buy my stuff from you . And I’m… Read more

sure that their opinion is that it’s made under license and that’s why it’s soooo expensive. And I have purchased 2 bikes and thousands of dollars worth of parts doing up my bikes, and so much clothing, but I just can’t afford to purchase from them anymore ☹️

Absolutely yunk – Bought a tyre online it did arrive in time but only to find out the tyre has been sitting in a wear house for 8 years cant even fit it onto a rim its that hard. Sent an email to there online department and waiting to see what they reply with Show details

Very bad service very bad reception – Very bad service. Especially the service reception(Ross). Very bad experience. Bad communication. I have very bad experience here. Waste of my time to wait for my bike fixed over a week. Show details

Morgan and Wacker Brisbane - Sales so Disappointing – My visit to the Morgan and Whacker Harley Davidson outlet today, in Brisbane's Newstead, was not unlike any of my previous visits over the past 8 months. Today I was wanting to view the new 2018 HD models. New, relative to when I last visited, that is. I strolled around for about half an hour, wondering why no shop assistant approached me in an… Read more

attempt to solicit money out of me. After all, there are sales to be made here ranging anything from 20K to 40K, and above! Looking across the room, the sales personnel all appeared to be very busy at their computers. I could only surmise that they were wrapping up the numerous sales of the past week and those that had already occurred this very Saturday morning. It was already 10.30 am, after all, and the shop not busy at all. So, a good time to consolidate on the Harley-Davidson boom that must be taking place at this time of the year. I did hear later, this being elsewhere, that HD sales in AU are down 20% this year. In the USA, as a matter of interest, sales are down 7.5%; apparently a serious concern to the markets.

So, eventually a salesperson ambled over, very focused on the sausage sizzle roll that he was eating. I had noticed the stand outside, not having had any breakfast, and was certainly tempted myself. Possibly explains the number of patrons outside the shop, and the lack of customers that I could see inside buying new motorcycles. Well, lets face it, a sausage sizzle is a lot cheaper!

I told him that I was interested in the new HD Fat-Boy. It really is a beautiful piece of machinery, especially the semi-custom version the I was looking at. Now here the challenge continued. I must give him credit; as I tried to conduct a discussion with a man whose primeval concern at this point was his nutritional survival , I marvelled at his ability not to drop any of his nutriment from his mouth as he provided the occasional information between bites of his morning meal. He really did not drop any bits from his mouth! As much as this may have impressed me, I was not feeling the urge to dispose of a potential $38K for the motorcycle he was having breakfast over, and so gracefully left, glancing across at the sausage sizzle stand, but feeling very put-off at this point.

An obvious concern here is that if it is this hard to buy a motorcycle from this organisation, imagine what would happen if one had a problem after the sale that needed to be resolved. On an item that costs more than an average motorcar this is a reason enough to be cautious.

It is interesting that HD has attempted to market its products at the younger professional market, but that this message does not seem to have reached the far corners of the globe. Certainly, my experience here in Brisbane makes it abundantly clear that a clean sweep of the business that I visited is required. Installing professional management and salespeople is would go a long way to creating a professional environment. These would be the ones that did get the memo from HD that its target audience needs to change.

One good result of this is that I now still have my $38K in my pocket, and a partner who is a lot happier about me not having bought a motorcycle!

Harley Heaven Dandenong – I recently purchased a used Harley from Harley Heaven in Dandenong. Initially I had some issues with the transaction but they were quickly resolved and the service I received was exceptional. The dealer principal Daryl and sales manager Mark were extremely helpful in resolving the issues without delay or complication. I would absolutely buy another motorcycle from this dealership and thoroughly recommend dealing with them.

Harley Davidson Warranty is worthless! – Purchased a new Harley Davidson this year. The gauges all fill with water and this has left them unreadable in some circumstances, particularly with sunlight behind you. Sunshine Coast Harley have told us its a known issue and for 3 months have been promising to replace them. Harley Davidson have now stated they are sourcing a new supplier for… Read more

these faulty gauges but won't even commit to a time frame for repair. Are the expecting to take a couple of years or a couple of months??? They won't commit. I expect they are waiting for the warranty to run out then claim they're no longer liable.