Harry Hartog
10 reviews
Received a Harry Hartog Subscription for Christmas and absolutely loved it. The books were incredible, so well chosen, and so thoughtful, interesting and meaningful. The books were beautifully wrapped with lovely cards and they gave us an extra book for free! Would definitely recommend, great gift and a lovely store.
Top seller. Very reasonable prices. Super fast delivery. Great communication
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Another update: I received the correct book today in perfect condition with an easy return slip to send back the incorrect one at no postage cost. Update: Customer Service swiftly solved the problem. They are posting the right book and I am returning the incorrect book. Original review: I ordered a special edition hardback sprayed edges book and… Read more
received a book worth half the value that I paid for, a paperback with no sprayed edges. Very disappointed! I’ve ordered from many other places and never had this problem.
BUYER BEWARE! Bought a 1 y/o kiddie toy totally misrepresented by the wording on the packaging box and the size of the packaging box (ie there was literally an empty box inside the packaging box which took up more than half the space of the packaging box) - building blocks were tiny tiny, and they ware advertised as 'rattle and stack' when they… Read more
basically made no noise at all. Total rubbish. BUT was a refund available for such a faulty product, NO, only a store credit. Not happy. Will never go back to this store.
Worst experience ever in a book shop. I reserve two books last night and received an email today stating it’s been picked and ready for pick up by end of business day. I emailed back saying I’m on my way shortly. I get there and they sold it online and the other book isn’t even there. They offered me a free book which went to back and couldn’t… Read more
find that either it was missing. Then comes out and offers me a candle. Wow really? I was going to purchase 3 other books worth $110 and asked for a discount and I get told they can discount 10% off one of the books out of three. And then when I emailed to complain they say they offered me $30 compensation of a candle? After loosing my book, offering me a free book then that goes missing and then, a candle she found at the back as a promo which cost them nothing and to be told they are empathetic towards theirs customers and community and value customer service. What a joke. This is why people go to Big W or Kmart for books and why book stores close over time. If you value your customers then prove it. Don’t go offering them a measly 10% for one book out of three, offer a free book then take that back and then offer a free promo candle you found at the back shelf.
Unfair Refund Policy Ruined My Christmas Purchase – I purchased The First Twelve Books: Dragon Girls Collection on Friday night from the Tuggeranong ACT store for $120 as a Christmas gift for my granddaughter. Unfortunately, she already had the set. When I returned the unopened books with the receipt the next morning, I was told they don’t offer refunds unless the product is damaged. I didn’t… Read more
notice any signs in the store explaining their refund policy or customers’ rights, which left me feeling blindsided. With no options, I donated the book set to the Coles Giving Tree in hopes that it would bring joy to another child this Christmas. While I was offered a store credit, it’s of no use to me, as I won’t be returning to this store.
“Fool me once, shame on you; fool me twice, shame on me.”
The returns policy is explained on their website. Maybe I should have reveiwed all the conditions on their website first ROFL
Untrustworthy – Westfield Bondi Junction Branch. I ordered The Hobbit book set (4 books) on Tuesday. I was promised the book set will arrive at the Bondi Junction branch on Friday afternoon. I received a SMS at 5:40 pm on Friday stating that they will hold the 'special order' for 2 weeks. I drove to Westfield Bondi Junction at 11:20 am (today). Enquired about… Read more
the book set that I had ordered. I was told that the book set was sold half an hour earlier. I simply said that this is not good enough.
I like everything in this store, except having a bath – I was intellilgently and courteously assisted by Jess at Narellan Town Centre to find a copy of HARRY THE DIRTY DOG. I still have my 1982 edition, which I used with my own children. Now, I am buying copies for the next generation. Jess introduced me to the same title, in BOARDS. It was lovely to have a chat with Jess, and I will definitely return… Read more
to buy another classic she showed me, THE TIGER WHO CAME TO TEA, which is now available iin boards also.
Perfect service – I found a hard-to-get calendar on Harry Hartog website, rang their Warringah store late on Sunday afternoon to order it, they phoned to reconfirm the postage cost on Monday morning, texted me with the details and I received it on Tuesday. Furthermore they told me it was half price which they didn't have to as it was still full price on HH… Read more
website - great ethics and honesty. Compare this great service from Harry Hartog against the same item ordered from QBD in December which bounced as item was out of stock with no updates since.
Good book store in woden canberra – Harry's is a great book store with people that get books. They also sell some other funky things. I highly recommend checking them out. Customer service is friendly, timely and knowledgeable. Don't bother going to qbd. You'll get crap service and if you're lucky a security sticker right in the middle of your book. Qbd staff are idiots. It's not worth the aggravation.
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Harry Hartog have contacted me about my claim and are sending the right book out and I’ll be returning the wrong book. Best outcome