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isubscribe
4.6 from 442 reviews

Reviews

(374)
(31)
(2)
(8)
(27)
  • Incentivised Review Yes (1%) · No (99%)
  • Product Quality
    4.6 (79)
  • Return Claim MadeYes (8) · No (97)
  • Customer Service
    4.8 (96)

Andreas

AndreasSydney, NSW

Fantastic Service

published

I had a minor subscription issue whereby I accidentally ordered the same magazine twice. The lady I spoke to resolved it extremely quickly and with a smile. Great service as usual.

Customer Service
1 comment
isubscribe
Hunter D.isubscribe

Thanks for your review Andreas. We're very glad we were able to help you without a delay.
Cheers, isubscribe


Natalie

NatalieGreater Melbourne (Metropolitan), VIC

Very helpful.

published

The member I spoke with was happy to help with my enquiry and did so in a very timely manner to assist me and my subscriptions. Overall, grateful and happy.

Product Quality
Customer Service
Store Locationisubscribe online

National Geographic subscription

published

Isubscibe are very professional, swift follow up and customer oriented, they provide a valuable service, and to my door( I live rurally) and I will not hesitate to use again

Product Quality
Customer Service
Return Claim MadeNo
1 comment
isubscribe
Hunter D.isubscribe

Thank you for your review Frank. It was great to hear that you like our service. it's a great way to get the magazines you love to a rural location.
Cheers, isubscribe

From a bad experience to a good one!

published

Through work i was rewarded a magazine subscription for some of the hard work i have done, which i was excited about recieving. However after a few weeks i had not recieved it nor had i recieved confirmation on when i would. Then stepped in Lucy! Lucy was polite and happy to look into the matter for me which she then resolved and also sent me two copies of the magizine i would have missed! Lucy your a superstar!

Product Quality
Customer Service

Looking forward to my first magazine

published

Pleasant, and helpful staff, and being a good listner is important. The two staff members lived up to these expectations. Now it is a matter of waiting until the end of the month for the delivery of my first copy of New Zealand Autocar February issue.

Return Claim MadeNo

isubscribe magazine delivery enquiry.

published

Fantastic Response to my isubscribe magazine delivery enquiry, Found that Lisa provided the service that I was looking for and I would be happy to recommend your business to others.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWebsite
See all answers
1 comment
isubscribe
Hunter D.isubscribe

Thanks Meman, we really appreciate your review and are glad we provided the service you had expected. Lisa will be pleased to know she's done a great job.
Cheers, Hunter


Excellent Customer Service

published

I bought a subscription box from isubscribe and had an issue with postage, isubscribe helped me so fast and Grace was great getting in touch with the other party and sorting everything out.

Customer Service

Stan and Betty Davies

Stan and Betty DaviesAlice Springs, NT

  • 7 reviews

Great to deal with

published

I recently contacted isubscribe with a question, and the answer came back within a few hours, and my question clearly addressed, together with an alternative suggestion. I do like that

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Excellent Customer Service

published

I bought a magazine subscription for my daughter for Christmas. After receiving the gift she politely advised this type of magazine was of no interest to her. I asked isubscribe if I could change to a different one. They did not supply the magazine I was wanting so they offered a full refund which I accepted. All communications were prompt, efficient and friendly.

Customer Service
1 comment
isubscribe
Hunter D.isubscribe

Hi Sue, thank you for taking the time to post your review. We appreciate the honest and positive feedback and hope to be able to help you out with a subscription in the future.
Cheers, Hunter

Rosygrey

RosygreyWaramanga 2611, ACT

Personal and excellent customer service

published

I had to change the delivery address for 2 magazines for my granddaughters. After initially being unable to phone isubscribe (Christmas period?) I finally contacted Juliet. She not only emailed me back and took all corrected details, she contacted the magazines and then sent their replies on to me letting me know what she had done and what they had said also giving dates of expected delivery etc. A personal and friendly touch.

Return Claim MadeNo
Store Locationisubscribe
1 comment
isubscribe
Hunter D.isubscribe

Excellent Customer Service

published

I made contact with a non-delivery issue, with which I should have contacted the publisher instead. Lucy directed me to the correct e-mail address and assured me that should they not satisfy my request, I could again contact her.
Thank you!

Customer Service
Return Claim MadeNo

Response to change of address

published

Given “Next” gift. Excellent! But Postal address incorrect, corrected details by email. Immediate response received confirming changes made. Edition arrived but address not yet right, advised again. Received explanation of why delay - great service!

Customer Service
Return Claim MadeNo

Peter Thompson

Peter ThompsonHobart, TAS

  • 2 reviews

Great magazine, wonderful service.

published

Have been receiving Land Rover Owner International for many years now. Never a problem with arrival of magazine. Had a query when two copies of same magazine were sent to me. Isubscribe fixed the problem and were most pleasant in their email communication. Very happy.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOn Line
See all answers

Subscription to Tennis Australia

published

Am in my second year of providing the above magazine for my grandson. The service I have received is exemplary. Loved the Icard they sent to him and the prompt communication. Great company.

Product Quality
Customer Service
Return Claim MadeNo

Fabulous customer service!

published

Such excellent customer service to resolve my issue. Pleasantly surprised that my phone call was answered straight away, then Maggie went right into action, did all the right things, and was lovely to deal with. Great follow up from Michelle advising the resolution of my issue too. Thank you!

Customer Service
Return Claim MadeNo
1 comment
isubscribe
Hunter D.isubscribe

Thanks for your comprehensive review, Special051726. Sounds like the team work kicked into action for you. Maggie and Michelle will be very pleased when they read your glowing praise.
Cheers, Hunter

John S.

John S.Greater Melbourne (Inner), VIC

Excellent customer service.

published

The service from Juliet on organizing the subscription was exemplary. Her attention to detail and follow up on my questions was very impressive. Would highly recommend this company for its integrity.
Very happy indeed.

Product Quality
Customer Service
1 comment
isubscribe
Hunter D.isubscribe

Hi John, thank you for your kind words. Juliet will be thrilled to read this.
Cheers, isubscribe


Fantastic service

Fantastic serviceNorth-West & West coast, TAS

Great magazine and great service

published

The white horse magazines are fantastic the best collection I have The people I have delt with on the phone and email are great and so helpful Hope these magazines keep going

Product Quality
Customer Service
Return Claim MadeNo

Not happy

published

Started my mums 3 month subscription on the 21st December and still haven’t received 1 issue. I would of thought my mum would of gotten her 1st issue but now.

Return Claim MadeNo
1 comment
isubscribe
Hunter D.isubscribe

Maaike

MaaikeSouth East Queensland, QLD

  • 2 reviews

Fantastic customer service!

published

Thank you Grace for handling my request so quickly and efficiently! Very friendly service too! I am so impressed with the wonderful service I’ll definitely be coming back. Thank you very much!!!

Product Quality
Customer Service
Return Claim MadeNo
Store Locationisubscribe
See all answers
1 comment
isubscribe
Hunter D.isubscribe

Thank you for your kind review Maaike, I've shared this with Grace and she was thrilled that you were so happy with her service. Grace has only been with us for a short while so this encouragement is priceless.
Kind regards, isubscribe


Stephen Cronin

Stephen CroninGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good Customer Service

published

An publication gift order for my sister did not arrive. Within days of bringing the matter to the attention of isubscribe, they had contacted the publisher. The follow up order was delivered to my sister a few days later. This was great service from all parties concerned, given that it was the Christmas / New Year holidays.
I find isubscribe's website easy to navigate and full of interesting publications. I would certainly recommend
isubscribe as a gift option to my family and friends.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationisubscribe online
See all answers
1 comment
isubscribe
Hunter D.isubscribe

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Questions & Answers

Sue

Sueasked

Do you have any rewards linked when I subscribe thru you?

1 answer
isubscribe
Hunter D.isubscribe

Hi Sue, we don't offer rewards in Australia but do offer Fly Buys in NZ. In Australia we have value add promotions wen you purchase. There are value add bonuses in most categories for things like wine, homewares etc. We also have a discount voucher on any 'thankyou' product at the moment. But keep an eye out for rewards at isubscribe in the near future. I hope that helps.
Cheers, Hunter


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