- Sign in
- Write a review
isubscribe
PamelaHunter Region, NSW
Disappointed prospective customer
Several weeks ago I received an email from I subscribe advertising certain magazines on promotion, among them being Taste magazine - 11 issues for $25.95. Upon phoning to take up this offer was told it was a typo error and the price was $47.00. I felt they were obligated to honour the advertised price and have since sent two emails and have had no replies. Very disappointed and would not be keen to promote this company among my friends.
Similar opinion? Write a review on ProductReview.com.au!
SilvanaSouth East Queensland, QLD
Great customer service
I needed to find an alternative product than the one I had gifted to someone from isubscribe. Not only was I offered a refund for my initial purchase, but I was also assisted in finding the right product that I was after. I received quick responses to my emails, and the whole situation was finalised extremely efficiently. Am very impressed that there are still companies out there who deliver great customer service! Thank you sincerely.
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Amazing customer service
I was very happy with the efficient and friendly customer service I received with my questions about a gift subscription. Thank you, Maggie - you're a star!
1 comment
Hunter D.isubscribe
Thank you for your glowing review Jaq, it's so nice to get positive feedback. Maggie will be thrilled to know that she was able to help you out. Cheers, isubscribe
Similar opinion? Write a review on ProductReview.com.au!
Find out how isubscribe compares to other Book Shops
Know better, choose better.
Excellent after service
I was happily receiving my NZ Gardner magazine, when I took advantage of discounts offered in Black Friday sales and ordered a further few months, in my husband's name, we received 2 copies in January, so after a quick response from Grace our order has been rectified. Very happy with isubscribe and have recently gifted 4 family members magazine subscriptions, which they are all enjoying. :)
1 comment
Hunter D.isubscribe
Hi Jane, thank you for writing this review. Sounds like there was an initial glitch, which happens every now and then, but we're pleased to hear we were able to assist. your family are lucky, a magazi... Read more
ne subscription makes a great gift. Happy gardening. Cheers, isubscribe.Similar opinion? Write a review on ProductReview.com.au!
ConnieSouth Australia
- 4 reviews
- 4 likes
Brilliant service. Prompt and efficient!
Arranged subscription as a gift. Sent out in a timely manner. Was an easy set-up and transaction. Great gift idea. Highly recommend.
1 comment
Hunter D.isubscribe
thanks for your kind review Connie. We're very pleased that the purchase went so easily for you. We hope the gift is well received.
Cheers, isubscribe.
Similar opinion? Write a review on ProductReview.com.au!
Mary A.South-Eastern Region, NSW
- 3 reviews
Great customer servuce
I renewed a subscription which was with another marketing company previously and there was an issue with the continuation of the two. But Grace in customer service was brilliant. She helped me resolve the possible duplicate issue problem and made me feel more than just another customer. 10/10!!
Similar opinion? Write a review on ProductReview.com.au!
LizzieMcSydney, NSW
Excellent Customer Service
Was really impressed with the fast and efficient customer service I received when I had a few questions about my recent subscription. Michelle sorted out the issue really well for me.
1 comment
Hunter D.isubscribe
Thanks Lizzie, that's great to hear. Michelle will be pleased. We hope you really enjoy your mags.
Cheers, isubscribe
Similar opinion? Write a review on ProductReview.com.au!
HelenGreater Melbourne (Outer), VIC
- 3 reviews
- 1 like
Disappointed
I purchased a gift card in early December to be delivered on Christmas Day it is now the 3rd of January and it still hasn’t been delivered. Several attempts at contacting this company have been a waste of time. A recording asking to leave a message, saying they are working but unable to answer the call . An email was met with response that they would get back to me in 2 business days. Terrible customer service.
Helen P
2 comments
Hunter D.isubscribe
Hi Helen, I believe Anna has contacted to to resolve the issue. Unfortunately, there was an error in the production of the Gift Voucher and the delivery address was corrupted in the data process. I un... Read more
derstand a replacement and compensation has been issued. A very rare mishaps but very frustrating for you nonetheless. I apologise for the frustration caused. HunterThank you for the reply. I have no idea what you mean by compensation. I am waiting to see if the gift voucher has been finally delivered.
Similar opinion? Write a review on ProductReview.com.au!
LynGreater Melbourne (Metropolitan), VIC
Great customer service
Buying online can be efficient, but can also have its shortcomings. Backed up by great (human) customer service is a distinguishing feature of this business, not to mention great products!
1 comment
Hunter D.isubscribe
Hi Lyn, what a lovely review, thank you. We're glad you have had a good shopping and support experience with us. We hope you enjoy your magazines.
Cheers, isubscribe
Similar opinion? Write a review on ProductReview.com.au!
Find out how isubscribe compares to other Book Shops
Know better, choose better.
Helpful customer service
I have had helpful, kind and thorough responses for the two queries I have made following up delayed deliveries. Thankyou!
1 comment
Hunter D.isubscribe
Thank you for your kind review and Merry Christmas.
Similar opinion? Write a review on ProductReview.com.au!
DonSouth East Queensland, QLD
Good service
Had a few delays with deliveries due to Covid but all sorted now and should be usual great service. Onwards and upwards!!!
1 comment
Hunter D.isubscribe
Thanks Don. Glad to hear things are back to normal for you. Thanks for shopping with us.
All the best, isubscribe
Similar opinion? Write a review on ProductReview.com.au!
Didn’t receive the magazine, still waiting on a refund !!
I subscribed to GQ magazine on 28/9/20. As nothing had arrived I asked for a refund on the 1/12/20 . Now approaching the end of December, I haven’t received either.
Terrible customer service and urgency.
Similar opinion? Write a review on ProductReview.com.au!
Great website and customer service
Website very easy to use and transparent. Ability to email gift recipient on a date great. and customer service excellent and prompt response.
Similar opinion? Write a review on ProductReview.com.au!
NZ Geographic
Great service, I got a subscription for my brother who lives in Australia. It was super easy to sort out. Emily
Similar opinion? Write a review on ProductReview.com.au!
Yearly subscriptions
I pay for Father and Sons yearly subscriptions, Maggie wonderful to deal with payment over phone, goes out of her way to find answers to my questions and gets back to me promptly
Similar opinion? Write a review on ProductReview.com.au!
Find out how isubscribe compares to other Book Shops
Know better, choose better.
- Verified customer
Great service
This is a great business service that makes gifting or subscribing to a magazine so easy. Further, I happened to need to change some details and the response was pretty close to instant and sorted everything out quickly.
Similar opinion? Write a review on ProductReview.com.au!
Shane TalbotCANBERRA
- 2 reviews
Publication renewal inquiry
Very quickly and efficiently handled. Remedial action was implemented immediately without the need for me to intervene. Well done team.. Great Customer service.
Similar opinion? Write a review on ProductReview.com.au!
online purchasing surprises
I wrongly renewed the incorrect magazine for my granddaughter.
Within 2 days Isubscibe had contacted me and amended my order
I am wary of online shopping but this experience has allayed my fear
of not getting service from an online supplier.
Similar opinion? Write a review on ProductReview.com.au!
Good Value Magazine Subscriptions
I have subscribed to 3 magazines so far using I subscribe. The team were very helpful in response to enquires.
1 comment
Hunter D.isubscribe
Thanks for your kind words Lynda. We're very pleased we've helped your orders go through smoothly. All the best. isubscribe.
Similar opinion? Write a review on ProductReview.com.au!
No magazine yet but great customer service
Customer service is timely and efficient. However I haven't received my first issue of magazine yet when I should have.
1 comment
Hunter D.isubscribe
Hi Erin, We're glad our service was up to scratch, thank you. If you haven't already, please contact our customer service team (1300 303 619 or info@isubscribe.com.au) and one of our helpful people wi... Read more
ll look into the delay and do their best to accelerate delivery for you. Cheers, isubscribeSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Sueasked
Do you have any rewards linked when I subscribe thru you?
2 answers
Hunter D.isubscribe
Hi Sue, we don't offer rewards in Australia but do offer Fly Buys in NZ. In Australia we have value add promotions wen you purchase. There are value add bonuses in most categories for things like wine, homewares etc. We also have a discount voucher on any 'thankyou' product at the moment. But keep an eye out for rewards at isubscribe in the near future. I hope that helps.
Cheers, Hunter
Hunter D.isubscribe
Hi Sue, just letting you know that isubscribe now has its own rewards program. You receive points for joining to use immediately and then collect points with every purchase, to use on future purchases. And it's free to join.
Cheers, Hunter
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hunter D.isubscribe
Thank you Silvan, that's so good to hear. We hope you enjoy your magazines.
Cheers, isubscribe.