Disappointed prospective customer
Several weeks ago I received an email from I subscribe advertising certain magazines on promotion, among them being Taste magazine - 11 issues for $25.95. Upon phoning to take up this offer was told it was a typo error and the price was $47.00. I felt they were obligated to honour the advertised price and have since sent two emails and have had no replies. Very disappointed and would not be keen to promote this company among my friends.
Great customer service
I needed to find an alternative product than the one I had gifted to someone from isubscribe. Not only was I offered a refund for my initial purchase, but I was also assisted in finding the right product that I was after. I received quick responses to my emails, and the whole situation was finalised extremely efficiently. Am very impressed that there are still companies out there who deliver great customer service! Thank you sincerely.
Excellent after service
I was happily receiving my NZ Gardner magazine, when I took advantage of discounts offered in Black Friday sales and ordered a further few months, in my husband's name, we received 2 copies in January, so after a quick response from Grace our order has been rectified. Very happy with isubscribe and have recently gifted 4 family members magazine subscriptions, which they are all enjoying. :)
Great customer servuce
I renewed a subscription which was with another marketing company previously and there was an issue with the continuation of the two. But Grace in customer service was brilliant. She helped me resolve the possible duplicate issue problem and made me feel more than just another customer. 10/10!!
I purchased a gift card in early December to be delivered on Christmas Day it is now the 3rd of January and it still hasn’t been delivered. Several attempts at contacting this company have been a waste of time. A recording asking to leave a message, saying they are working but unable to answer the call . An email was met with response that they would get back to me in 2 business days. Terrible customer service.
Didn’t receive the magazine, still waiting on a refund !!
I subscribed to GQ magazine on 28/9/20. As nothing had arrived I asked for a refund on the 1/12/20 . Now approaching the end of December, I haven’t received either.
Terrible customer service and urgency.
- Verified customer
This is a great business service that makes gifting or subscribing to a magazine so easy. Further, I happened to need to change some details and the response was pretty close to instant and sorted everything out quickly.
online purchasing surprises
I wrongly renewed the incorrect magazine for my granddaughter.
Within 2 days Isubscibe had contacted me and amended my order
I am wary of online shopping but this experience has allayed my fear
of not getting service from an online supplier.
Questions & Answers
Do you have any rewards linked when I subscribe thru you?
Hi Sue, we don't offer rewards in Australia but do offer Fly Buys in NZ. In Australia we have value add promotions wen you purchase. There are value add bonuses in most categories for things like wine, homewares etc. We also have a discount voucher on any 'thankyou' product at the moment. But keep an eye out for rewards at isubscribe in the near future. I hope that helps.
Hi Sue, just letting you know that isubscribe now has its own rewards program. You receive points for joining to use immediately and then collect points with every purchase, to use on future purchases. And it's free to join.
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