isubscribe

Outstanding customer service even during a COVID lockdown - thank you so much Maggie – In 2018, I took out a 3 year subscription to the Economist magazine through iSubscribe. Deliveries ceased before the end of the 3 year period and I received a note from the Economist telling me formally that it had finished. I got in touch with iSubscribe using their website one evening this week and, notwithstanding the disruptions of the… Read more ·  1

prevailing COVID lockdown, I received a reply from Maggie the following day. She asked me for some further information and my reply was acknowledged almost immediately. Maggie then contacted the Economist on my behalf and advised me the following morning that it had been resolved and deliveries would resume with the next edition (with the subscription end date being extended to reflect the full 3 years of the subscription).

So, all up, in less than 48 hours Maggie had the issues completely resolved.

Extraordinary service at any time but especially at the moment. Thank you Maggie. You deserve to be applauded publicly (after COVID I guess).

Readers digest subscription didn’t turn up- great customer service did! – I subscribed to readers digest as a present for my wife. It didn’t show up after 4 weeks so I was annoyed and contacted isubscribe to ask why, to be honest I thought I’d probably just cancel it and save myself the stress. My enquiry was polite and succinct and I expected an auto response or standard template response would arrive after a while.… Read more ·  2

My opinion was altered immediately when I got a real email from Isabella Barboza promising to look into it. She was back to me in a couple of days with a result, an apology and a solution. She was upbeat, genuine and impossible to be angry with, I’ve been in retail for 30 years and I think it was the best response I’ve ever had and probably better than I’ve ever given myself! I hope the boss recognises how good she is or somebody else will poach her! I felt like my little problem was being treated with the utmost concern and it left me feeling valued. It shows how genuine concern comes through even in an email, perfectly handled, I couldn’t be more impressed...you deserve a promotion Isabella!

no customer service – isubscribe need serious lessons in customer service, we paid for a renewal in Oct and got nothing until I began following up in Jan. After several emails and many attempted phone calls (when you could get someone to actually answer the phone after many voice messages left), finally got a response from someone clearly disinterested in helping a… Read more

customer to satisfactorily resolve the issue. No, blamed the magazine publisher (there that was easy now go away you annoying customer number). Finally got the next release issue, but not the previous two. When pressed wouldn’t help to get missing back issues and sorry sir bad luck about the missing issues which included 2 parts of a article series (parts 2 & 3) - again blame the publisher. But what about the missing back issues, as what good is reading just parts with beginning and end. Not our problem sir – publishers fault (again). The only offer --maybe we can extend your subscription by two months (with under tones of here’s a reluctant compensation now go away and stop annoying me). But you took our money and entered into an agreement with us to deliver a subscription from Oct not Feb. Again, not our fault it’s the publishers. OK, requested cancellation of subscription and full refund seeing subscription agreement not honoured and issues not provided as ordered. Answer – no, have a partial refund, take it or leave it (and have a nice condescending farewell statement to close of their email). Unfortunately had to take it as no formal customer complaint department to deal with, and no regulator to control this activity. Stinks as there is nowhere to take this further to, no office, just faceless people hiding behind emails and phones taking innocent peoples money with no care, no responsibility and continuous blame to everyone else.

Excellent Customer Service from Yashfa Afzal I had accidentally subscribed to the same magazine twice and contacted iSubscribe for help. I was pleasantly surprised by the quick response — no long wait times. Yashfa Afzal provided outstanding customer service. They were empathetic, reassuring, and promptly cancelled the duplicate subscription.… Read more ·  1

They also took the extra step to inform the middle vendor about the cancellation. Truly excellent service — thank you, Yashfa!

Excellent help from Yashfa in seeking a refund when I accidentally purchased a digital-only subscription (when I’d intended to purchase a print subscription.) The responsive and timely customer service is greatly appreciated. I’m a long time customer too, and I’ve always been satisfied by our subscription services. Show reply

I enquired about a magazine subscription that I had. I got an almost instantaneous response that they would check with the magazine supplier which they did and responded to me a couple of hours later. It was personal, quick and effective communication - which is unusual these days unfortunately. So congratulations isubscribe for setting the benchmark - I hope others follow you. Show reply

It's been 4 months since I made an an order for Jeep Action Magazine as a gift to my husband for our wedding anniversary, no magazine has arrived yet. I made several calls and left messages, I only heard 1 time but no progress since then. VERY BAD CUSTOMER SERVICE FOR BOTH ISUBSCRIBE AND JEEP ACTION MAGAZINE!!!! NOT HAPPY AT ALL!!!!

40% more for a subscription? Doesn't seem fair! – I would have expected buying a subscription means you will get a better per issue rate as you are signing up for the full year. Not so with the gift I bought for someone. Having now found the UK Travel and Food magazine in my local newsagent in Sydney, I discovered that I am paying 40% more per issue with isubscribe. This should have been clearly articulated in the purchase and is extremely disappointing.

Terrible Business – Terrible communication, they lied about contact they had made. Never answer their phone and claim issues with land line. I had to follow up my issue with the publisher in another country as they were unable to understand my complaint. Still have not received product I bought 9 weeks ago. Do not trust them

I purchased a subscription to T: The New York Times Style Magazine in January. Unfortunately it has been removed from their offerings. After lodging a complaint, I received a full refund.

I subscribed to a magazine and changed my mind before the first issue was sent, Isabella was very helpful with cancelling my subscription and because of that I subscribed to another magazine that I wanted. Highly recommend sending them an email if you have issues, I highly recommend iSubscribe fantastic customer service Show reply

The email communication from isubscribe was prompt and regular regarding my subscription issue which they resolved as soon as they could. Thankyou I have used isubscribe for many years too without problems. Show reply

Just to realise that there were still people out there who care about customer satisfaction – My disabled wife gets great pleasure and satisfaction from doing the code cracker puzzles. I recently ordered the Code Cracker magazine from isubscribe and i was informed it would take 4 to 7 weeks for the first copy to arrive. After about 9 weeks nothing had arrived so I contacted isubscribe and Michelle duly replied to tell me it had been sent… Read more ·  1

but must have gone astray in the mail. She immediately arranged for another copy to be sent and it duly arrived much to the joy of my wife..She was most kind and helpful during the whole process and it made me realise that there were people out there who are still prepared to do the right thing. Thanks a million Michelle keep up the good work and i look forward to the future issues arriving . as we go along

Excellent service from Michelle from Isubscribe – I bought a 12 month subscription for my daughter in December of Mindfood through isubscribe and she had not received any magazines as yet. I left a message on the website and so often you never get a response. Well Michelle from isubscribe responded and two emails later my query was answered much appreciated. Show details ·  1

Query on delivery of a 12 month magazine subscription – Isubscribe came back to me on first business day of operations and immediately investigated and came back with an outcome. Very straight forward and good to deal with. Michelle Morrison was great to deal with! Show reply

Great customer service – Thanks to Yashfa for arranging changes with the publishers regarding the Total Girl magazine subscription I ordered for my grandaughter. In my experience this was a fairly rare case of good customer service online. Show reply

Enquiring re subscription I have – My query was answered, within a couple of days. Isubscribe had to reach out to magazine company and ask them, that’s why it took a little longer Show reply

Simple problem solved ! – Thanks Yashfa for sorting out an “ old man’s” worry ! Been getting Discover Britain mag for a long time and send as gifts to family ! Keep up the great customer service, Cheers Show reply

Help needed – Had a few issue tracking down my subscription and where, so helpful, friendly and timely. Their support is very much appreciated. Loving my " World Of interiors" Show details ·  1

Great service – I had mistakenly given them the wrong email making it really hard to track my order. Yashfa was very helping in fixing up my error and checking the progress of my delivery. Show reply

Delayed delivery – Isubscribe advertise that there is a delay of about 6 weeks in the first delivery. When this was exceeded, I wrote querying this and received a very prompt reply that my query had been investigated and the first delivery would be in about 9 weeks. Thank you, Yashfa, for the efficient follow up to my query. Show reply

Order Glitch – I was having difficulty placing an order and using gift card and reward points. I phoned the 1300 number and listened to a message. Seconds after I hung up Yashla phoned me back and helped me work out where I went wrong and the order went through smoothly.

Great service! – Yashfa was a great help. I subscribed my grandson to OYLA magazine as a birthday present. I needed help to order it online and it was great to be able to speak to a real person and to get help with my order. Five stars! Show details ·  1

After service and advice is excellent – Have purchased subscriptions many times for myself and as gifts. My last one was purchased for fathered day and I had some concerns for the first edition. Within 12 hours I had an answer and and the advice was prompt, respectful and courteous. Very happy Show reply

Customer Service Email Regarding A Query – Thank You to Isubscribe for a great + professional customer service assistance. Your Rep worked well and provided excellent customer service regarding my important query. Thank You - Continue the great work Regards Ayse Show details

Fabulous service from staff at iSubscribe – My experience with iSubscribe has always been positive. Any enquiry or change has been dealt with in a timely manner and always very friendly and personal. Show details ·  1

Efficient, prompt and friendly customer service – Thank you Yashfa for getting back to me promptly after consulting media to rectify isubscribe's incorrect subscription expiration. It was a lovely experience to work with someone who provides friendly efficient customer service. Show reply

Mix-up with ordering an ongoing subscription – Having been a subscriber for a couple of years to isubscribe, I can say it is not going to happen anymore. I contacted isubscribe to double check that I had not resubscribed to my normal subscription to be told no. I told them both my street address and postal address again no, i had no active subscriptions. So I resubscribed and paid with… Read more

afterpay. Imagine my surprise a month later when I received two of the same magazine. When I rang they looked into it. To ring me back and tell me that I did have two subscriptions to the same magazine. When I asked what was going to happen as i had now paid twice, i was basically thanked and told to have a good day. Double check each time.

Outstanding! – Amazing customer service from Yashfa. Yashfa was amazing and very efficient in helping us fix our issue with re-addressing our magazine. Thank you so much for your help. Show details ·  1