I had a problem with an order I subscribed to at Christmas. I spoke to Maggie Hang who followed my problem through to finality, had it fixed and advised me as soon as as things had been sorted out. Great service and a very efficient operator. Thank you Maggie.
Great support and good service
I have had a good experience using isubscribe. Customer support is exceptional. The only downfall lies with the renewal process, the interface could function a bit better. I would like an easier way to update the renewals payment options and add a cancel subscription option and print invoice/receipts.
Prompt and excellent service by Isubscibe
I really appreciate the time and consideration given by Maggie as my e-mail was replied to promptly - my daughters Christmas gift fulfilled - a healthy and enjoyable time out for her
The reviewer stated that an incentive was offered for this review
isubscribe customer service level is consistently high.
The customer support team, such as; Grace and Maggie at isubscribe have dealt with my recent queries in a professional and prompt manner. I know when I am in 'good hands'!!! I will stick with isubscribe for all future subscriptions.
Lisa, my contact in customer service, was courteous, understanding of my double subscription delema and was able to rectify with publisher. Lisa kept me updated throughout the refund process. To me, I'm greatful for the professional service received.
Keep up good work.
Fantastic customer service
A big shout out to Maggie Hang who liaised with a magazine publication on my behalf after multiple issues were undelivered. Maggie was able to secure an additional 12 month extension on the subscription to rectify the issue. Maggie showed true 5 star customer service in all of her dealings with me!
I ordered a gift subscription as a Christmas gift. One was digital, I put the incorrect email address in the subscription details. With help from the customer service, I was able to have this rectified. Unfortunately the magazine subscription is still outstanding. It took contact from isubscribe to the publisher to learn that they had IT issues over the Christmas period, so no subscriptions have been sent. It is not isubscribes fault, however, in order to not receive a bad rating or a bad name ALL publishers should notify the subscription companies if there are errors so that they can contact the subscribers in a timely manner, rather than the subscriber having to chase up the order.
yearly subscription to English Woman’s Weekly.
Communicating with an overseas distributor was difficult and also payment because of foreign currency. I was referred to isubscribe and the problem was solved very efficiently and fast. I will use isubscribe again.
I rang to check on the expected delivery of my sons magazine. Maggie was lovely on the phone and called me back Very quickly with an update.
Prior to my calling the office I had sent and an email which Lisa kindly followed up.
Very good customer service from these two lovely ladies. Keep up the good work.
I have found isubscribe to be most helpful in solving a re-subscription problem I had. Even to the extent of going overseas to the United Kingdom.
I would recommend their services to any one who is anxious to get a subscription under way quickly and without fuss.
Efficient, helpful staff member, Maggie.
Staff member, Maggie, could not have been more helpful, especially considering the problem was actually with Australia Post! I wish all businesses I deal with could have such helpful employees. Thank You Maggie.
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Questions & Answers
Do you have any rewards linked when I subscribe thru you?
Hi Sue, we don't offer rewards in Australia but do offer Fly Buys in NZ. In Australia we have value add promotions wen you purchase. There are value add bonuses in most categories for things like wine, homewares etc. We also have a discount voucher on any 'thankyou' product at the moment. But keep an eye out for rewards at isubscribe in the near future. I hope that helps.
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