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4.6 from 787 reviews · View Statistics
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Reviews

  • Product Quality
    4.7 (289)
  • Return Claim MadeYes (37) · No (332)
  • Customer Service
    4.7 (374)
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 Deirdre
DeirdreGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Small hiccup dealt with exceptionally well.

published

Communication was great. Bought 2 subscriptions as a gift. Both purchaser and recipient were contacted. One subscription arrived but then didn't continue and the second didn't arrive at all. Contacted the help line and spoke to Isabella whose customer service was fantastic. She sorted it and got and extra months subscription to cover the inconvenience. Very happy with how this was all dealt with.

  • Product Quality
  • Customer Service
isubscribe
Hunter D.isubscribeSend a private message

Thanks Deirdre, we're very pleased that we were able to sort out that small hiccup for you. We appreciate the positive review and hope you love your mags. Cheers, isubscribe

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MaxineC
MaxineCCentral Highlands and Goldfields, VIC

GREAT CUSTOMER SERVICE !

published

My magazine was being sent to the wrong address, but this was sorted in moments and the customer service attendant was so helpful. Thanks so much.

  • Product Quality
  • Customer Service
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Great customer service!

published

Customer service was very helpful and understanding when a refund was needed. They handled the whole process and kept me updated. Very easy to liaise with.

  • Product Quality
  • Customer Service
  • Incentivised Review No
isubscribe
Hunter D.isubscribeSend a private message

Thanks for your positive review Gabriel. We appreciate it. Cheers, isubscribe.

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Great customer service

published

I receive serval magazines using isubscribe and have always received issues on time.
When I had a problem due to me duplicating an order it was fixed very quickly once I notified isubscribe to my error. I am happy to recommend the service to others.

  • Incentivised Review No
isubscribe
Hunter D.isubscribeSend a private message

Thanks Winnie, we really appreciate your positive comments and are glad we were able to fix up that minor error. We hope you love your mags. Cheers, isubscribe

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Homespun subscription

published

I subscribed to Homespun Magazine as I wasn’t able to buy the first issue anywhere and when I received my subscription, it started with the second issue. I emailed explaining my problem and they sent me the first magazine. Amazing customer service, thank you so much

  • Product Quality
  • Customer Service
isubscribe
Hunter D.isubscribeSend a private message

Thanks Cate, we're always happy to help. We hope you love your mags! Cheers, isubscribe

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cheryl-ann McLeod
cheryl-ann McLeod
  • 2 reviews
  • 1 like

GOOD CUSTOMER SERVICE

published

I had not received my subscription on Mindfood mag and when emailed Priyanki promised to look into it straight away which she did and my order had not been processed by Isubscribe - all sorted now and I was given extra 2 issues to compensate for their mistake. All fine and good customer service

  • Incentivised Review No
isubscribe
Hunter D.isubscribeSend a private message

Thanks Cheryl-ann, we're glad we were able to sort things out swiftly for you. we hope you love your mags. Cheers, isubscribe.

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Di W
Di WMetropolitan Adelaide, SA

Excellent Service for a Magazine Subscription

published

I gave my husband a 12-month subscription to his favourite Classic Cars and Sports Cars and they were delivered in a timely way each month. Sadly he passed away after 4 issues. When I wrote and asked if the remainder of the subscription cost could be refunded under the circumstances I received a courteous and considerate reply and the money was refunded into my account. Very much appreciated as I only half expected this would be possible.

  • Customer Service
  • Incentivised Review No
  • Store LocationIsubscribe
isubscribe
Hunter D.isubscribeSend a private message

Thanks for the positive review Di. We're sorry for your loss and appreciate you taking the time to share your experience. Cheers, isubscribe

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Gilly
GillyNew South Wales

I really enjoy Mindfood

published

I like the variety of articles, the recipes and especially the wonderful crossword puzzles. You have been more than helpful tracking my missing issues and compensated by extending my subscription .

  • Product Quality
  • Customer Service
isubscribe
Hunter D.isubscribeSend a private message

Thanks Gilly, we're glad you love your mag and we're happy we could help. All the best. isubscribe

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Exceptional, Helpful, and Amazing!

published

Super happy in the communications I had with i-subscribe…
Awesome outcome, very diligent and excellent customer service….
And took ownership of my question with a great outcome - thank you!

  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
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Iona
IonaSouth East Queensland, QLD

Mailing issues - non arrival of magazines

published

Sadly I had issues with non arrival of magazines over two or three years, twice after I had renewed my subscription and also on other occasions. Each time, Maggie, a wonderful lady in the Australian office sorted it out for me. She is A+ at customer service: prompt, efficient and keeps in touch all the way. I'm so grateful for what she has done and she deserves 6 stars.
I was offered choices to remedy and I chose the option to cancel my subscription. Ive kept a gift subscription going which is posted within NZ to a NZ address.

  • Product Quality
  • Customer Service
Iona
Iona

There was no incentive offered to do the review. Wrong box must have been ticked.

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Hunter D.isubscribeSend a private message
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The reviewer stated that an incentive was offered for this review

Vivianna
Vivianna
  • 2 reviews
  • 1 like

Excellent customer service

published

I accidentally wrote the wrong address for my daughters subscription but the lovely lady tracked the magazines and amended the address plus replaced the list ones

  • Product Quality
  • Customer Service
isubscribe
Hunter D.isubscribeSend a private message

thank you Vivianna, we appreciate your positive review. We're always here if you need any support in the future. Cheers, isubscribe

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Laura
LauraPort Lincoln
  • 2 reviews
  • 1 like

Fantastic customers service

published

Amazing customer service! My issue was resolved quickly and efficiently. Thanks so much Maggie and and the iSubscribe team! Keep up the great work.

  • Incentivised Review No
isubscribe
Hunter D.isubscribeSend a private message

Thank you Laura, that's great feedback which we really appreciate. Cheers, isubscribe

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Excellent help with subscription

published

I had a problem in receiving issues I bought. My emails were answered quickly and the publishers contacted to see what the problem was. Staff have been nothing short of brilliant. I even got my subscription extended which was not expected and so much appreciated.

Cannot fault my interactions with Isubscribe
I have had a few subscriptions and highly recommend them.

Thank you.

  • Incentivised Review No
isubscribe
Hunter D.isubscribeSend a private message

What a wonderful review to read, thank you! We're very pleased we were able to sort everything out and hope you love your mags! cheers, isubscribe

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Marion
MarionGreater Melbourne (Metropolitan), VIC

Excellent service

published

Maggie could not have been helpful. I am sure my soon to be 10 year old grandson will be very happy with his 12 month subscription to KRASH

  • Incentivised Review No
  • Return Claim MadeNo
isubscribe
Hunter D.isubscribeSend a private message

Thank you Marion, we hope he loves his magazines. Cheers, isubscribe

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  • Verified

Excellent Service

published

I really appreciated the prompt response and resolution to my query. A very courteous and professional customer services team, thank you.

  • Product Quality
  • Customer Service
isubscribe
Hunter D.isubscribeSend a private message

Thanks for the compliments Michelle, we'll make sure the team see your praise. We hope you love your mags. Cheers, isubscribe.

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Questions & Answers

Mike Pietrobon
Mike Pietrobonasked

Hi

looking to subscribe a magazine for my mum. Confidenze from Italy (sea freight, 52 issues), how long it sea freight these days ? Also with a mag like this, do 3-4 arrive at once, then wait 3-4 weeks ? that type of cycle or once they start arriving is it a weekly delivery ? Thanks, Mike

No answers
Sue
Sueasked

Do you have any rewards linked when I subscribe thru you?

2 answers
isubscribe
Hunter D.isubscribeSend a private message
isubscribe
Hunter D.isubscribeSend a private message

Hi Sue, just letting you know that isubscribe now has its own rewards program. You receive points for joining to use immediately and then collect points with every purchase, to use on future purchases. And it's free to join.
Cheers, Hunter

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