Excellent Customer Service
I bought my mum a subscription for Mothers Day only to find out she already had one. I left a message at iSubscribe and they called right back. They sorted it so I got my mum an extension on her original subscription. Hassle free and friendly service.
The best customer service at iSubscrbe
A big thanks to Isabella who is a perfect example of excellent customer service! I will definitely deal with this company again thanks to this great customer service! Thanks again!
I am happy with isubscribe and the reliability of their organisation, so far is very good, and they were very helpful in responding to my concerns with my subscription. There customer service is very good.
I have subscribed many times with isubscribe - either for myself or as a gift. It's extremely quick and easy to organise and isubscribe are very reliable in fulfilling their orders. Everyone I have bought for has been thrilled with their gift which lasts all year. A reliable and trustworthy company.
Very helpful advice by email to my query, and timely reply. Nice to be told extra information to know what to expect with my subscription. Recommend the service to others.
Customer service is great
Awesome customer service!!! Thank so much for your help with my subscription query and rectifying the problem. Much appreciated iSUBSCRIBE. Looking forward to receiving my remix magazines. Many thanks Michelle!
Awesome & friendly customer service by Lisa! Quick response to advise my details had been updated, received a prompt confirmation email. Good work & thank you isubscribe! Until the next subscription, for me!
The online password reset was not kicking in. I contacted admin and Isabella responded warmly and promptly with an easy and speedy solution. With such great service I am keen to add another title to my subscription.
Amazing customer service, made to feel appreciated
A error in a subscription renewal, resulting in double ups, but so quickly sorted, I would have to say one of the best companies I have ever dealt with. A+
Excellent service and very quick
I made a mistake and organised a renewal too early which would have meant an overlap in magazines. A quick phone call and an email later it was all sorted - Great service
Customer service/follow up
Magazine subscription has not been received in the mail. My email query was replied to within 2 hours with no excuses just solutions that covered everything I could have asked for - awesome!
I order a better homes and garden subscription on the 11th of December and was meant to receive my first book in January and still not received any books nor a refund. Have sent numerous emails, have had some replies and problem still still ongoing 5 months later not good enough
I contacted Isabella about a missed monthly magazine. She contacted me back very quickly and was very helpful and polite. Turned out it was my mistake but she was lovely about it .
Delivery of magazine
Contacted Isabella about delivery of Choice magazine I ordered online back in December, was told it could take up to 10 days, very happy to say I received it today. Thank you
Very a accomodating
I had a double subscription as I had purchased 1 and was then given 1 as a gift. Isabella was very helpful and instead of swapping the magazine for another, she suggested they could extend the first subscription so ivould receive two years duration. Great idea!
I, like the previous reviewers, had an issue with a missing magazine. Sent email, acknowledged within 24 hours and solved shortly thereafter. Isabella, you are a fine representative for your company. Well done.
Response to Undelivered Magazine
Fantastic customer service from Isabella on the Service Team. I made contact regarding an undelivered magazine, only to find in the end I had provided the wrong address. Needless to say the query was dealt with promptly, professionally and the graciousness extended when we eventually discovered the error to be mine was so appreciated. Will be seriously considering a renewal for a gift subscription because of this. Thanks iSubscribe
When issues for a magazine I subscribed to hadn't been delivered they promptly responded, investigated and resolved the issue. The person was polite, helpful and pleasant and I was very impressed.
Great Customer Service
when I had a problem with my magazine subscription, I got in touch with Customer service at Isubscribe. By simply sending an email to Isabella my problem was sorted out in an efficient and friendly manner. I would totally recommend isubcribe.
Readers digest subscription didn’t turn up- great customer service did!
I subscribed to readers digest as a present for my wife. It didn’t show up after 4 weeks so I was annoyed and contacted isubscribe to ask why, to be honest I thought I’d probably just cancel it and save myself the stress. My enquiry was polite and succinct and I expected an auto response or standard template response would arrive after a while. My opinion was altered immediately when I got a real email from Isabella Barboza promising to look into it. She was back to me in a couple of days with a result, an apology and a solution.
She was upbeat, genuine and impossible to be angry with, I’ve been in retail for 30 years and I think it was the best response I’ve ever had and probably better than I’ve ever given myself! I hope the boss recognises how good she is or somebody else will poach her!
I felt like my little problem was being treated with the utmost concern and it left me feeling valued. It shows how genuine concern comes through even in an email, perfectly handled, I couldn’t be more impressed...you deserve a promotion Isabella!
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