From a bad experience to a good one!
Through work i was rewarded a magazine subscription for some of the hard work i have done, which i was excited about recieving. However after a few weeks i had not recieved it nor had i recieved confirmation on when i would. Then stepped in Lucy! Lucy was polite and happy to look into the matter for me which she then resolved and also sent me two copies of the magizine i would have missed! Lucy your a superstar!
Looking forward to my first magazine
Pleasant, and helpful staff, and being a good listner is important. The two staff members lived up to these expectations. Now it is a matter of waiting until the end of the month for the delivery of my first copy of New Zealand Autocar February issue.
isubscribe magazine delivery enquiry.
Fantastic Response to my isubscribe magazine delivery enquiry, Found that Lisa provided the service that I was looking for and I would be happy to recommend your business to others.
Excellent Customer Service
I bought a magazine subscription for my daughter for Christmas. After receiving the gift she politely advised this type of magazine was of no interest to her. I asked isubscribe if I could change to a different one. They did not supply the magazine I was wanting so they offered a full refund which I accepted. All communications were prompt, efficient and friendly.
Personal and excellent customer service
I had to change the delivery address for 2 magazines for my granddaughters. After initially being unable to phone isubscribe (Christmas period?) I finally contacted Juliet. She not only emailed me back and took all corrected details, she contacted the magazines and then sent their replies on to me letting me know what she had done and what they had said also giving dates of expected delivery etc. A personal and friendly touch.
Excellent Customer Service
I made contact with a non-delivery issue, with which I should have contacted the publisher instead. Lucy directed me to the correct e-mail address and assured me that should they not satisfy my request, I could again contact her.
Response to change of address
Given “Next” gift. Excellent! But Postal address incorrect, corrected details by email. Immediate response received confirming changes made. Edition arrived but address not yet right, advised again. Received explanation of why delay - great service!
Great magazine, wonderful service.
Have been receiving Land Rover Owner International for many years now. Never a problem with arrival of magazine. Had a query when two copies of same magazine were sent to me. Isubscribe fixed the problem and were most pleasant in their email communication. Very happy.
Fabulous customer service!
Such excellent customer service to resolve my issue. Pleasantly surprised that my phone call was answered straight away, then Maggie went right into action, did all the right things, and was lovely to deal with. Great follow up from Michelle advising the resolution of my issue too. Thank you!
Fantastic customer service!
Thank you Grace for handling my request so quickly and efficiently! Very friendly service too! I am so impressed with the wonderful service I’ll definitely be coming back. Thank you very much!!!
Good Customer Service
An publication gift order for my sister did not arrive. Within days of bringing the matter to the attention of isubscribe, they had contacted the publisher. The follow up order was delivered to my sister a few days later. This was great service from all parties concerned, given that it was the Christmas / New Year holidays.
I find isubscribe's website easy to navigate and full of interesting publications. I would certainly recommend
isubscribe as a gift option to my family and friends.
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Questions & Answers
Do you have any rewards linked when I subscribe thru you?
Hi Sue, we don't offer rewards in Australia but do offer Fly Buys in NZ. In Australia we have value add promotions wen you purchase. There are value add bonuses in most categories for things like wine, homewares etc. We also have a discount voucher on any 'thankyou' product at the moment. But keep an eye out for rewards at isubscribe in the near future. I hope that helps.
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