Amazing customer service. Always promptly answering questions and changing my address for magazine subscriptions! This includes to overseas addresses! Would highly recommend using this service! Thank you so much for your help!
Great Customer Service from iSubscribe
Nothing is too much trouble.and always fast response,follow up & actioning of request.
I ordered one online UK subscription and two hard copy mags.all three sent to different addresses no problem including a work hospital service
Great Customer Service
I have only just ordered several subscriptions and don't expect to see any of the mags for a few weeks, so I can't comment on timeliness or anything at this point. What I can comment on, however, is the amazing customer service in response to a query. I had ordered using my work email and didn't receive the confirmation I was expecting. I queried this and was responded to very quickly and told it had been resent. It still didn't arrive. We went back and forth on this a few times, until I eventually suggested my personal email - the confirmation...promptly arrived (obviously a firewall issue with the work one). The point is, the customer service rep I was dealing with, Abe, was nothing but helpful - patient, polite and friendly - in what must have seemed to be a very minor issue to him. Thanks Abe! Great service, I'm very grateful.
I made an error in the magazine I subscribed for and didn't realise until after I had processed payment. I immediately replied to the automatic order confirmation advising of this error, and within two hours I have had acknowledgement of this and advice that the payment will be reversed. I could not be happier. Thank you.
Very kind and helpful service
I ordered a gift subscription by phone as I'm not confident with online orders, and Lisa at isubscribe couldn't have been more helpful. My little grandson was thrilled to receive his first issue on his birthday! A later query was also replied to immediately, and I am very satisfied with the great service
Don't waste your money and time on them
Ordered a subscription but did not receive any issue after 2 months from publisher. No answer from publisher at all, so had to ask help from isubscribe, they replied in short time and promised I would get it in next 5-7 working days, after another 7 business days waiting, I got nothing and had to contact them again, again replied in 2 days, promised it would be delivered in next couple of days, but still nothing, just contacted them to get my money back, so please don't waste your time and money on them.
Excellent support service
Extremely helpful customer service. My query regarding a couple of missing orders was dealt with quickly and efficiently. While one order was resolved within a few days, we still await the outcome of the second order but I'm sure that will also be resolved. Thank you!
Renewal of National Geographic Magazine subscription
On receiving renewal notice I requested information on renewing. I spoke to Isobella who was very polite and efficient and my subscription was renewed immediately once my payment had gone through. Thank you.
Have used iSubscribe Australia and NewZealand over the past few years and until recently have had no problems. My recent problem was with a Renewal Reminder being sent to me early which I renewed and then another Renewal notice being sent which I also renewed (my fault entirely) Unfortunately two orders were set up and delivered at the same time to my daughter in Australia. After quite a few emails to Customer Services the problem was resolved. The contacts I had with both Sam and Isabella was amazing. Thanks iSubscribe the friendliness and service I received was great.
A great service and an excellent magazine - NZ Gardener.
My wife has enjoyed the magazine subscription for several years, and Isubscribe delivered the magazine reliably every month. W were very happy with the service and the price.
We could happily recommend Isubscribe to anyone wishing to start a magazine subscription.
Awesome customer service
There was a small problem with the commencement and completion dates of my subscription. When I raised it with iSubscribe the customer service agent spent a couple of weeks and several lots of correspondence chasing it up and eventually got the response I was after. Couldn't have been happier with the service.
Great customer service
I had a query regarding when my subscription would start as I was expecting to have already received the first issue. The isubscribe customer service person was really great in chasing up with the publisher and getting back to me promptly, letting me know that my first issue was on its way.
The way all businesses should be
I have nothing but praise for this company. The representative was courteous, helpful & professional. I highly recommend them. I originally ordered a subscription, then realised it wasn't the one I wanted, so the staff member refunded my money, so I could order the one I wanted. Thank you.
After a bit of confusion on the delivery date of my subscription, the team quickly responded and resolved the matter...Even supplied me with an additional title which I thought I would miss out on!!
Great job! I look forward to receiving the rest of my subscription.
The reviewer stated that an incentive was offered for this review
I've been subscribing to a range of magazine through iSubscribe for years. On the few occasions there's been an issue I've always been surprised by just how fast they respond and they've always resolved the issue in quick time.
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Questions & Answers
Do you have any rewards linked when I subscribe thru you?
Hi Sue, we don't offer rewards in Australia but do offer Fly Buys in NZ. In Australia we have value add promotions wen you purchase. There are value add bonuses in most categories for things like wine, homewares etc. We also have a discount voucher on any 'thankyou' product at the moment. But keep an eye out for rewards at isubscribe in the near future. I hope that helps.
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