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Booktopia
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- 5 reviews
- 1 like
One stop book shop
Fast, efficient service, prompt delivery.
The books were delivered in good condition.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Came through in the end.
Ordered a book at the end of June which cost nearly $200.00 that was not delivered due to print issues. Had to get the attention of Booktopia but in the end they acted quickly and gave me refund. Have had to get the book via Kindle as the out of stock is across multiple suppliers. Thanks to Booktopia Customer Service for your help.
- Customer Service
- Incentivised Review No
Impressed
This was the first time I used Booktopia. I was interested in how they would go. Highly impressed.
Fast, efficient, kept me informed, located and posted my books very quickly, they arrived well packed in top condition and best of all their price was excellent.
Normally people only post reviews when things go wrong so I thought this would be a nice change.
- Product Quality
- Shipping
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Took far too long to get the parcel. Courier or freight forwarder problem.
I would use Booktopia again, hopefully there won’t be a big delay in delivery next time
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False advertising
I recently ordered a book which was listed on their website as being in stock. After I placed the order (and paid) for the item I received an email saying the item was on backorder. I sent feedback saying I wasn't impressed. I got a response talking about the failure of their supplier to deliver, and offering a refund if I wanted. I replied indicating my issue was that their website said the item was available, and that this was incorrect. I received a reply in relation to the refund, but not acknowledging the content on their website was misleading. I won't buy from them again.
- Customer Service
- Incentivised Review No
Hi David, thanks so much for taking my call.
I understand that this hasn't been a very good experience so I hope I was able to help remedy this. If there is anything else we can help with, please don't hesitate to reach out.
- Ethan
Thank you for contacting me and addressing the issue. It has restored my faith in Booktopia somewhat, and I will give you another go. Cheers
Crappy app
I have tried 20 times to install the app on my android tablet. It installs ok but then doesn't work and crashes after opening. You advertise on your site that this is a new super dooper version but it is rubbish. Can I have a link to the old version which has worked for years without a problem
- Incentivised Review No
Hi Geoff, I am sorry for the issue you've been experiencing with our app. The good news is we do have another app that should work for you. I have sent a private message to let you know how to find it...
Read more but if there is anything else I can help with, please let me know. - EthanExcellent range and service
I ordered and received my delivery promptly with good communication letting me know when it would arrive.
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Excellent
Delivered very quickly and safely. What more can one ask?
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- 2 reviews
Excellent service
I have used Booktopia on several occasions to buy presents for the family. The books have arrived in perfect condition and within 2-5 business working days. Excellent communication via email from purchase to delivery.
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Great service
I am very impressed with the service from Booktopia. I ordered 3 books. they were delivered to my country town within 3days and all in good order. Will certainly use them again.
- Incentivised Review No
Quick and easy.
Quick and easy to find the book I was after (and it was on special), very fast delivery, excellent packing!
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Arrived a few days after ordering.
Great service. Only took a few days after ordering. Also was a great read
- Incentivised Review No
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Still waiting
Ordered two books one month ago. Promised delivery time 10-15 business days. Last week was told by Booktopia they were in the local warehouse. That simply was not true. They've now changed my order from waiting to be picked to waiting to order from their supplier without telling me. It seems they've done nothing for a month. It would be quicker to re-order the same items but I've lost confidence in Booktopia over this.
- Product Quality
- Shipping
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Hi Andrew, thank you for reaching out.
I'm so sorry for the delay in dispatching your order....
Read more There was unfortunately an issue preventing your order from shipping within the dispatch time frame. This has now been investigated and resolved by our Distribution Centre. This is definitely an unusual circumstance and I'm so sorry for the impact this had on your order. This order has now been shipped from our Sydney warehouse on express shipping. You should receive your shipping notification with your tracking number shortly. A store credit has been added to your account. I hope that you will give us another chance to do better on your next order. Please feel free to reach out if you had any other enquiries. - Shanna- 2 reviews
fast delivery
I purchased a book and received it within a week, very happy with product and delivery
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Service
Very good service and fast delivery time, I would highly recommend them.
- Shipping
- Customer Service
- Incentivised Review No
Questions & Answers
Why is the Booktopia app not working on my Samsung tablet but does work on my Samsung phone. After purchasing a book, I don't want to have to read a book on a phone. When is this likely to be fixed?
Hi Roslyn, thank you for reaching out.
There is currently an issue on our Booktopia Reader App on some android devices. I'm so sorry for any inconvenience that this has caused. ...
Read more Our partner has all hands on deck to resolve this issue. We are expecting a fix soon. In the meantime, you can alternatively download the Kobo Books App for mobile or the Kobo Desktop App for computer. Please send us a private message if you would like assistance on installing these apps. Please feel free to reach out if you had any other enquiries. - ShannaThe Booktopia app keeps stopping on my Lenovo P11 tab. How can I fix that
Hi Kay, thank you for reaching out.
There is currently an issue on our Booktopia Reader App on some android devices. I'm so sorry for any inconvenience that this has caused. ...
Read more Our partner has all hands on deck to resolve this issue. We are expecting a fix soon. In the meantime, you can alternatively download the Kobo Books App for mobile or the Kobo Desktop App for computer. Please send us a private message if you would like assistance on installing these apps. Please feel free to reach out if you had any other enquiries. - ShannaWhy does the Booktopia app keep stopping on my Android tablet?
I have to uninstall and reinstall the app each time I use it.
Greg
Hi Greg, thank you for reaching out.
We are currently experiencing issues with our Booktopia Reader App on some devices. Can you please confirm the device you were using? ...
Read more Alternatively, you can also use the Kobo Books App to access your eBooks for the time being. Please reach out if you require assistance with setting this up. - ShannaThe Booktopia app problem occurs on both my Google Pixel 4A phone and my Cedar tablet, both Android. The Booktopia app also installed the book I purchased on my Kobo Aura reader, but the book doe not open.
Greg
Hi Greg, would you be able to send us a direct message with your email address?
- Shanna
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Hi Michelle, thank you for reaching out.
I'm so glad to hear that our Customer Service team were able to assist you with your enquiry! I will be sure to send them this feedback. ...
Read more Please feel free to reach out if you had any other enquiries. - Shanna