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Booktopia
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dave
- 2 reviews
promptly delivered.
purchased books and dvds several times.great service and delivery. and product review needs there head read for saying i need twenty words.wont use you again now.
SilvioGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
Terrible
I have placed an order for 2 books on 14th FEB.
First book. I was supposed to receive my first book on 16th FEB. Only After contacting them on 22nd I learnt that this item is still on backorder with them. I thought..unlucky, it can happen though!
Second book. I was supposed to receive my second book on 28th . Again, no notifications of any delay ( so poor customer service) and only after contacting them on 1st March I learnt that both the items were out of stock at the time of purchase
2 out of 2! Amazing customer service
Today it is 4th March. I have not received my books yet.
Hope I can receive my books ( already paid ) soon and never again with Booktopia
4 comments
Order Number: 13403215 here we are. Thanks
DavidBooktopia
Hi Silvio,
Thanks for getting back to me. I've had a look at your order. I'm sorry for the delay and for any confusion....
Read more At the time you placed your order both books were out of stock and were advertised on the website with a timeframe of 7-10 business days. However we had stock on order with our supplier already and we expected the stock in our warehouse on the dates you mentioned. These deliveries from our suppliers were delayed but have now arrived. Your order is currently packing in our warehouse and will ship to you shortly. You will receive an email with a tracking number once it does. Please let me know if there's anything else we can do for you. Kind regards, DavidJennifer_WilliamsAU
- 15 reviews
- 11 likes
Very pleased
I purchased both books for my grand-daughter and she is very happy with them both. One was a school book for her to start learning the piano which was unavailable elsewhere, it came the day before she started back at school so it was perfect timing.
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CharuPerth, WA
- 2 reviews
Exceptional
Trustworthy, website super easy, super strong packaging, always arrive in time. Booktopia is THE BEST and always my first choice.
EwaSydney, NSW
- 2 reviews
Fast and reliable
I have received the book within 2 days as promised and it’s really unusual as everything seems to be delayed this days.
SylviaSydney, NSW
- 7 reviews
- 2 likes
Very happy with my purchases as I have ordered books on many occasions
Website easy to use and had every book i wanted. I've ordered on many occasions and delivery was quick and books were perfectly packed
Strong packaging ensure product isn't damaged during transit - thank you!
Strong packaging ensure product isn't damaged during transit - thank you! Your true commitment to providing a great service is evident.
Ian B.Sydney, NSW
Incompetent
Ordered university books on 9 Feb. 2 of the 3 books were in stock and the third book was yet to come in. The advice on ordering was the 2 books in stock would be shipped and the third book would be shipped when available. As university started on 22 Feb, then on 23 Feb I followed up the order with customer service who confirmed the 2 books in stock should have been shipped and she would expedite the order and send them priority. On 25 Feb I spoke to a different girl in customer service who said she would ensure the books left the warehouse ...
Read morethat day. When I pushed her to confirm back that the books had indeed be shipped she was evasive. However, she did ring me back a few hours later to tell me that their stock records were incorrect and they did not have any of my books in stock - and they wouldn't be in stock for at least another 10 days. I cancelled the order and sourced the books with a long-established bookshop. I think the facts speak for themselves and support my rating of incompetent. I've learned my lesson and won't deal with them again. The only thing which was done efficiently was processing my refund.5 comments
DavidBooktopia
Hi Ian,
I'm very sorry for the disappointing experience. Could I please get your order number? I want to have a look into this for you....
Read more Kind regards, DavidI assume you are really checking my facts are accurate - which they are. The order number was 13352180
The first customer service person on 23 Feb was Sharna and the one on 25 Feb was Katya
Ross McFarlaneSouth East Queensland, QLD
- 2 reviews
First time user
Very quick , easy to do and less cost then all others.
Simple is best and I had a great experience with Booktopia.
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Maria CooperSydney, NSW
The first three months Tresillian
Unable to view the e book ???
Unsure what I am doing incorrectly
Hard copy arrived quickly and in good condition
1 comment
DavidBooktopia
Hi Maria,
I'm sorry that you're having trouble with accessing your ebook. If you'd like some assistance you can message us here or on the website or you can give us a call on 1300 187 187....
Read more Kind regards, DavidA new world of tasty recipes
A fresh insight into a neglected domain of culinary delight. Accessible and beautifully presented. Recipes are clearly explained and doable for competent cooks. Definitely a keeper.
Excellent company
Ordering through Booktopia was easy and their delivery service was outstanding. The books arrived in perfect condition. My family will continue using their services.
AnnPerth, WA
Extremely fast delivery - even for express post!
Bought The Golden Louise Hay Collection just after midnight 10/02/2021 and received just before midday 11/02/2021. Yes it was in stock, yes I paid express post, but in these days of delays etc, fantastic effort by Booktopia, impressed, thank you
A good experience
The selection and purchase process was straightforward and all items were received in excellent condition and within a few days.
mvmassageMetropolitan Adelaide, SA
- 2 reviews
outstanding customer service
I ordered this book for a dear old friend of mine that doesn't have internet. The whole purchase process was very simple. However, the book went missing and it took over 3 weeks for me to receive it. But I only have praises for the customer service staff at Booktopia. Due to them I was able to locate the book which had gone astray due to an error by Aust Post. Top makes to the customer service team.
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Noreen BardenSouth East Queensland, QLD
- 3 reviews
Just what I wanted
The product arrived in a timely manner and very secure, thank you. I would certainly recommend Booktopia to all my friends.
Diane C.Sydney, NSW
- 3 reviews
- Verified customer
Fast delivery, minimal packaging, great price
I ordered the book 3 days ago and was informed when it was received, dispatched and it arrived with sturdy but not excessive packaging. The price was also half of what I paid at Dymocks online for the same books in the series and same print edition. Pays to shop around.
Granny Annie
- 3 reviews
Fast service.
Initial response was immediate and delivery on its way very quickly. Full selection of books. Prices and shipping reasonable. Books packed well.
The WizLaunceston, TAS
- 4 reviews
- 1 like
60 Years Of Coronation Street
I received 60 Years of Coronation Street it arrived in Great Condition excellent read for all fans of Coronation Street
The reviewer stated that an incentive was offered for this review
Excellent service.
My book arrived very well packaged for protection and in good condition, as advertised. My use of a post office parcel service was easily accommodated.
Questions & Answers
Ben G.asked
I’m a professional nature photographer and have self published a coffee table book, selling 500 copies through my website. I still have 500 copies to sell and I would like to get them distributed through Booktopia. Is this possible?
1 answer
DavidBooktopia
Hi Ben,
Thanks for your question.
We only buy books from distributors or publishers. If you have a distributor you can ask them to sell to us. If you don't have a distributor, please let me know and I can send you a message with some links to ones we do business with.
If there's anything else I can help you with, please let me know.
Kind regards,
David
Alex C.asked
Hi, I have a question. I posted an ebook a few months back on Smashwords and from there it entered their "premium catalog" and was sent on other websites such as this one, Amazon, etc. Now, I deleted my account from there, but I can still see my book here. Could you please remove it?
Thank you.
1 answer
DavidBooktopia
Hi Alex,
Booktopia is partnered with Rakuten Kobo to sell their eBooks through our website. You need to contact them and make sure that they have delisted the book.
If they have and it is still on our website, you can contact us via one of the options here https://www.booktopia.com.au/helpCentre.ep
Please make sure you include the ISBN or a link to the book you would like removed.
Kind regards,
David
Kaylaasked
Hi, I just purchased two books. When my order was confirmed there was a part that said you have 15 seconds to compliment your purchase by choosing one of the following books or something along those lines. I just picked a random book in the 15 seconds. I don’t know if it was a bonus book or something. I’m hoping I didn’t pay for a book I didn’t want by clicking on it. Just wondering if Booktopia had a sale or bonus thing on today which is why it came up.
3 answers
DavidBooktopia
Hi Kayla,
I can have a look into this for you. Could I please get your order number?
Kind regards,
David
13146805 is the order number. In the email stating my order has been processed the receipt shows the two books I ordered. But I’m just wondering what the whole bonus thing was about and if something is being added to my order. Thank you.
DavidBooktopia
Hi Kayla,
Thanks for getting back to me. Yes there are only the two books on your order and there aren't any pending orders on your account.
There are two options as to what you saw. The first is the free ebook/magazine offer. In that case you can add those to your account at any time and read them for free through our app.
The other is an option to add an extra book to your order so you don't have to pay another shipping fee later. In that case the option is available for 15 minutes and would involve charging you for the extra book. As that didn't happen in this case, it's likelier to be the first option.
Please let me know if you have any other questions.
Kind regards,
David
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DavidBooktopia
Hi Silvio,
I'm sorry for the disappointing experience. Could I please get your order number? I want to have a look into it for you....
Read more Kind regards, David