On time and undamaged!
Always worry about buying books online especially paperbacks. The book arrived on time, and was packaged in a very heavy duty bag so that it could not be bent.
Out postie left it near the mail box because he couldn't fold it! - Brilliant.
A fast efficient way to buy books - thank you - I have not used Booktopia previously. I was most impressed being able to purchase a book not found in local book shops and have it land in my post box so quickly - via a streetside bookshop the time frame would have been almost double.......so again thank you.
Great prompt service
My order arrived in a sturdy well sealed package,it was delivered earlier than the projected delivery date and was left in a secure place at my home (I was not home).To my surprise , it was delivered on a "Sunday".Thank you for your excellent service.
Awesome Service and Delivery!
Very happy with Booktopia and will purchase again. Very quick delivery and the parcel was wrapped really well with my book arriving in perfect condition. Will definitely purchase my books from Booktopia from now on.
- Verified customer
Always great product & turnaround
Booktopia is my go to before any other online or in-store book/DVD retailer. They have always had what Im looking for & are slightly & sometimes often a lot cheaper than other sites. Combined with quick turnaround... I will never shop anywhere else. If a book is in stock or out of stock... it is mentioned in the book profile. So you know in advance if there will be a delay.
Delivery date ??????
On 24 November I was advised 7-10 business day delivery. After 10 business, the tracking system changed to 10-15 business days. Live Chat does work and "Send us a Message" does not send. Another Unhappy Customer !!!
not in stock, but they still took the order
I ordered a book early December as a Christmas present. At no time I was told that the book was not in stock. After the order I got an email telling me in a roundabout way that stock would arrive a week later. After two more days I got another email stating that their supplier "unexpectedly" ran out of stock and the book was not available before early January. Why did they not tell me there was no stock at the moment I ordered it?
Waste of time! I found their way of dealing quite manipulative.
Order Not Processed
Ordered books on 18.11.19, received 3 e-mails confirming books sourced from suppliers and will receive with 7- 10 days. Sent an e-mail after 14 days enquiring after order, no reply. Rang after 16 days, on hold twice for over 10 minutes. Used 'chat' service, took 30 minutes to find books have NOT been sourced, could give no answer if they would ever be available, cancelled order. This looks like bait advertising and misleading & decepetive conduct to me. Let you know if and when I ever get refund.
Great service and speedy delivery
The turnaround between my order and delivery was incredibly quick and my purchase (which was only a family planner) was wonderfully protected and wrapped. Great selections available as well on the website - thank you very much
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Questions & Answers
Are all your books new .. I see different prices for the same book . I know hard back dearer but why the difference prices on same
We do only new books. The differing prices for the same book depend on the supplier and the printing of the title. For popular books we often have both an American and a UK supplier as well as an Australian one. The US and UK can have different ISBNs/barcodes in which case we have to list them separately. The same thing happens if the publisher does a reprint and gets a new ISBN.
I hope that answers your question. If there's anything else I can help you with, please let me know.
Hi Booktopia - this is not a vital issue; I'm just curious - with the current recycling issues in Australia, can your delivery packaging be recycled? The paper envelopes look like they have a glue lining so I didn't pop them in my compost heap for the worms to digest, just in case.
Thanks for getting in touch. I'm not sure how it would go in composting but I am sure that it can be recycled. We made sure that the adhesive we used wouldn't affect the recycling process for our packaging.
is booktopia free for me to upload my ebook and sell?
Thanks for contacting us.
All the books and eBooks listed on our website come directly from our suppliers. We recommend you contact Ingram, they are an eBook distributor who may be able to help distribute your eBooks for you.
If you have any other enquiries please do not hesitate to contact us.
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