Reviewer Photos & Videos
I purchased two Road Atlases recently and live outside a metro area. I had them within 3 days. The atlases arrived in excellent condition. The only draw back was the packaging was tough to get into but that is only minor.
I doubt I’ll be back
Today clinches it - it’s unlikely I’ll order from Booktopia again. My customer service experience was appalling and not for the first time!
Booktopia has been great in the past for their reasonable prices, but make sure you don’t need their help or they don’t make a mistake!
I received an order that didn’t match the product description yet somehow I’ve been made to feel that I’m not just at fault, but purposely trying to be deceptive!
My first contact was via email. Several days later I received a generic response and the CSO had obviously n...
No communication and no product
Pre COVID Booktopia have been wonderful. However I am very disappointed in my latest experience.
I ordered 2 puzzles listed as 'in stock, shipping with 10-15 days' on April 19. I appreciated it may take longer to arrive in this instance. 3 weeks passed and no update was provided.
I followed up 1 puzzle on May 11, received a response May 15 saying the item is no longer available and will be removed from the website. Refund was processed a few days later.
Yesterday (June 1) still no update on the other puzzle in my order. 6 weeks since order...ing. I followed up yesterday and was told the puzzle is no longer available and I would get a refund which was processed right away. My disappointment sits in the lack of communication, and the fact I had to reach out to them. There needs to be internal processes in place to ensure the customer is notified, not the other way around. Will I use Booktopia again? Maybe.
- Verified customer
I've used Booktopia for a number of purchases and each one has been an excellent experience. One criticism is that the packaging they use is not well-handled by Australia Post. The package is always the same size, and large.
Will not use Booktopia again
After not receiving my book a month after placing the order, I was told that the book had not been sent to Booktopia from the supplier. I contacted them again two months after placing the order to then be told the book was no longer being stocked by the supplier. Booktopia did not attempt to contact me; I only found this out by querying where the book was. Really poor customer service Booktopia.
I have been searching forever for the beautiful portrait of Adele Bloch-Bauer in a jigsaw puzzle that didn't cost a fortune or came from overseas. Booktopia had the goods and I was able to order the puzzle on line. Great service with the puzzle easily being able to be tracked. I will definately use Booktopia again.
This company provides an excellent website and provides fast and efficient service. Would recommend them to all my book reading friends.They have a superb variety of titles, and as they were able to supply my ordered book in top condition and very quickly will be sure to be ordering more.
Quick delivery, book in great condition
Ordered book, easy and simple process
Delivered within a few days (I was expecting longer delivery time due to COVID.
Book in great condition on arrival
Very happy and very easy process
I received a gift card for Christmas for booktopia I had never previously purchased from them. I ordered some books on a Wednesday got normal delivery (not express) and it came on the Friday. A lot cheaper than buying from places like dymoks or QBD. I will definitely be purchasing more books from them in the near future.
Book: World Atlas for kids 9 to 12 years
Delivered very quickly, well packed ... I've used Booktopia before & on each occasion the books have been promptly delivered in a safe manner. In future, I would chose Booktopia over other online suppliers.
Ordered a Caribbean recipe book (Creole Kitchen) I've wanted for ages, which was quite difficult to find. Booktopia had it, the price for a hardback edition was cheaper than the alternative in paperback, and it arrived very quickly. It was well packed and I would recommend Booktopia for care and service anytime. Thank you!
- Verified customer
1st class service
I preordered, with availability listed as the 27/5. I was notified on the evening of 26/5 that my order had been processed and received it on 28/5. The book I ordered is listed on many other sites and in bookshops as unavailable so well done Booktopia.
Thank you for your amazing service. Booktopia will be go to book supplier from now on.
Questions & Answers
I am buying for the first time, I am trying to apply the discount codes but to no avail. What can I do?
I'm sorry to hear you're having difficulty. What discount codes are you trying to use? What screen are you on on our website?
Hi there I have bought a book a couple of days ago and downloaded in on my tablet as I did not have my laptop with me (I actually to prefer to read it on my laptop, however I need to access the book urgently shortly after purchase....it is a textbook!).
I tried to download again onto my laptop today and this is where I will be reading it on. However, I am not able to download it from the same link anymore. When i try the ACSM link to Adobe Digital Editions, it has a error message "Error getting license
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER".
Can you please help me?
Sorry your problem is not in my expertise, I have never downloaded an e-book before. Try googling your problem and/or contacting booktopia themselves.
Unfortunately I think the issue is too complicated to type out the solution. It's probably best to give us a call or try live chat and have someone walk you through it.
I ordered a book (order no. 10716179) almost two months ago and never received it. Can you guys plz help me cancel the order now? plz, reply to me asap ;)
Noah (Zelin PENG)
I'm sorry for the delay in getting back to you. I can see that one of my colleagues has reached out about your order.
If there's anything else we can help you with please let me know.
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