Booktopia

After placing an order for a book I was after, I had it within a week or so. I've been reading it since it arrived and almost finished it already. I've ordered from Booktopia on a few occasions and never been disappointed, will definitely be returning when I'm after a book they have in stock Show reply

Yet again 8 books that are marked as in stock trickle in one at a time over 6 plus weeks. I cannot keep track of what i have paid fir, their commu icatiin is awful, and i MUST remember not to use them in future.

Dishonesty in availability of books.. I ordered four books from Booktopia as they each indicated that they were in stock. That was 21 days ago. I contacted them asking how long i was to wait for delivery and received a reply saying that they had… Read more

only sourced two of the books and were waiting on suppliers for the other two… why indicate you have them in stock if you don’t? I would have used a different company had they been honest. I sent a reply email indicating my disappointment in the company and that I would never use them again. While they replied with an apology i feel that they are not a company to be trusted. If i could give them zero stars would. Furthermore “customer service” person, [Name Removed], in her response to me used the following condescending terms: “as explained before” and “clearly stated” sounds like the words of a person who is not in the practice of SERVING customers, just insulting them. Do not use this company.

Excellent delivery in terms of timing and the product. My understanding of modern physics is somewhat dated and the book covered the topics at a level in keeping with my needs when i made the purchase Show reply

Bought an animal atlas because our 4yo grandson was interested in where Komodo dragons came from and where do Howler monkeys come from. Book was delivered promptly and well packed. Just waiting to see our grandson to give it to him. It's a good general atlas that answers lots of questions. Order placed 20 Mar 1320 and arrange 0804 24 Mar to regional Victoria Show reply

I had no sooner ordered my two books then they were on my doorstep. I have never had such prompt service when buying books online before. I will be using booktopia in future. Thank you. Show reply

Valid order with valid address and valid credit card delayed a week to be "verified". WHAT? – What sort of company takes an order with a VALID DEBIT CARD and a VALID ADDRESS and then delays sending the item for a WEEK because it then has to be "verified"? Verified, HOW?!!! In 30 years I have NEVER encountered such a company. I have never, EVER encountered a company that fails to fulfill an order for this reason. What more do you need to… Read more

know? I gave you a valid ADDRESS. I paid with a valid credit card. JUST SEND ME MY ORDER !!!!!!!!!!!!!!!!

Moreover I didn't even find out about this until I wondered what was happening, because their second email went to spam. So what have they been doing for Gmail to think that?

I am very suspicious that this is either a delaying tactic to wait for stock or a cover for falsely advertising stock they don't actually have.

If this order is not fulfilled I will be taking them to VCAT for breach of contract.

I am really not in the mood right now to be screwed around!

I wish there was an option to give 0 stars. I placed an order (#31664153) on 28 February and have reached out multiple times via DM with absolutely no response. At this point, I’ve lost count of how many times I’ve tried to get an update. The complete lack of communication is unacceptable. If the item isn’t in stock, just say so and issue a… Read more

refund instead of ignoring customers.

This has been an incredibly frustrating experience and a complete waste of time. I would not recommend this business to anyone.

im very pleased with the Clara black and white Kobo e reader i purchased from booktopia. it arrived quickly and im enjoying using it. ive had the kindle reader for ten years and prefer the Kobo as i can borrow books via the Libby app which i cannot do on the kindle. the site is easy to use and i have bought books from the booktopia site which belong to me not Amazon/Audible. will be cancelling those subscriptions. Show reply

As a U3A Summer School Coordinator and a Class Leader needing text books for my classes I turned to Booktopia and was pleasantly surprised with their pricing, efficient service and prompt delivery. I will definitely use them again for any future requirements. Show reply

When they went out of business they owed me $80 from non delivery of orders and the administrators have no interest in repaying as the amount is small to them. I have no interest in buying from Booktopia now they have changed owners as a result

I ordered a textbook for my child over a week ago, and there has been no update, no shipping, and no delivery. I have tried contacting Booktopia through their messaging system—since no phone number is available—but have received no response. This is extremely frustrating, especially when the item is needed urgently for school. Wouldn't recommend! Order was close to $100.

Do not use this st^pid website to buy books. They outsource and takes two months to get your order!!! They don't mention that on their website. It has been four weeks, haven't received order yet!!

I was very happy with my 2026 Zelda calendar purchase from Booktopia. It was half the price of other sites and also included free postage. It was delivered promptly and in perfect condition. Thank you! Show reply

I’m giving Booktopia one star because they refused to honour a perfectly valid gift card after the business changed ownership. I contacted them expecting a simple resolution, but instead received an email explaining that any gift certificates issued before 3 July 2023 are now “no longer valid” due to administration — and that they’re not offering… Read more

refunds or credit for them either.

In other words, customers who paid real money for gift cards are now left with nothing, and the new owners have chosen not to honour those obligations. Being told to “lodge a claim” through an external form instead of receiving support from the company itself just adds to the frustration — and they never reply.

It’s incredibly disappointing to see a well‑known retailer take this approach. A change in ownership shouldn’t wipe out customers’ money, and it certainly shouldn’t be the customer’s problem to chase compensation through an administrative process.

Based on this experience, I can’t recommend Booktopia and will never spend my money there again unless they reinstate the gift card.

Very happy with the speed of delivery .... was a last minute Christmas gift idea that I was sceptical if it would arrive on time, but it did and my hubby was very happy with the book ! Show reply

I placed an order over an month ago. After hearing nothing for a couple of weeks, I emailed them asking for a tracking number. Still haven’t received a tracking number and the book says online it’s in stock. Very disappointing. Was meant to be a Christmas gift too.

I ordered a book a month ago for Xmas, at the time of order the website specified that the item would be shipped 3-5 business days from the order date. It's now the 2nd week of January and it still hasn't turned up. When i look up the order on their website it says it's still "in progress" They've not replied to any emails either. Never again..

Made a purchase for Christmas, paid for express post, 2 weeks later it still hasn’t left the warehouse and I’ve had no response to any of my emails. Had to purchase an alternative Christmas present from elsewhere last minute. Poor, will never purchase again.

I placed an order on the 19/11 as a Christmas present, and have been trying to track my order since. I have received no tracking number, and all the company can say is that it’s still on the way to their warehouse. I wouldn’t recommend buying from this company.

Will never order again thanks to the lack of communication and no order received after ordering 6th of Dec. Book was to be an Xmas gift. Sent 3 emails with only automatic replies received. When I looked up my order number the book is coming from elsewhere. It then states to expect it to take 5-10 days. What a joke! It’s been over 3 weeks and no… Read more

communication. Last email I have sent asking for a refund and still no reply. Never experienced such poor customer service. Don’t buy from here.

I ordered a children’s book from booktopia in late November, 3 days before Xmas I haven’t received it when I rang them they told me that Australia post is very slow at this time , I also received a email saying that I could pick it up from their warehouse. So I rang them to arrange for me to pick it up then they said they still haven’t received it… Read more

from the supplier, so the first person was telling a lie. This is the last time I will order from them and I will be telling anyone who will listen to avoid Booktopia.