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Booktopia
4.8 from 32,465 reviews · View Statistics
Listing monitored by Booktopia

Reviews

  • Product Quality
    4.7 (1,951)
  • Return Claim MadeYes (58) · No (2,088)
  • Shipping
    4.5 (1,670)
  • Customer Service
    4.3 (1,580)
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alanw
alanwSouth East Queensland, QLD
  • 5 reviews
  • 1 like

One stop book shop

published

Fast, efficient service, prompt delivery.
The books were delivered in good condition.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Came through in the end.

published

Ordered a book at the end of June which cost nearly $200.00 that was not delivered due to print issues. Had to get the attention of Booktopia but in the end they acted quickly and gave me refund. Have had to get the book via Kindle as the out of stock is across multiple suppliers. Thanks to Booktopia Customer Service for your help.

  • Customer Service
  • Incentivised Review No
Booktopia
ShannaBooktopiaSend a private message
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Impressed

published

This was the first time I used Booktopia. I was interested in how they would go. Highly impressed.
Fast, efficient, kept me informed, located and posted my books very quickly, they arrived well packed in top condition and best of all their price was excellent.
Normally people only post reviews when things go wrong so I thought this would be a nice change.

  • Product Quality
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Took far too long to get the parcel. Courier or freight forwarder problem.

published

I would use Booktopia again, hopefully there won’t be a big delay in delivery next time

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David N.
David N.Darling Downs, QLD

False advertising

published

I recently ordered a book which was listed on their website as being in stock. After I placed the order (and paid) for the item I received an email saying the item was on backorder. I sent feedback saying I wasn't impressed. I got a response talking about the failure of their supplier to deliver, and offering a refund if I wanted. I replied indicating my issue was that their website said the item was available, and that this was incorrect. I received a reply in relation to the refund, but not acknowledging the content on their website was misleading. I won't buy from them again.

  • Customer Service
  • Incentivised Review No
Booktopia
ShannaBooktopiaSend a private message

Hi David, thanks so much for taking my call.

I understand that this hasn't been a very good experience so I hope I was able to help remedy this. If there is anything else we can help with, please don't hesitate to reach out.
- Ethan

David N.
David N.

Thank you for contacting me and addressing the issue. It has restored my faith in Booktopia somewhat, and I will give you another go. Cheers

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Crappy app

published

I have tried 20 times to install the app on my android tablet. It installs ok but then doesn't work and crashes after opening. You advertise on your site that this is a new super dooper version but it is rubbish. Can I have a link to the old version which has worked for years without a problem

  • Incentivised Review No
Booktopia
ShannaBooktopiaSend a private message
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Dana.R
Dana.RSouth East Queensland, QLD

Excellent range and service

published

I ordered and received my delivery promptly with good communication letting me know when it would arrive.

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Stroggs
StroggsGreater Melbourne (Inner), VIC

Excellent

published

Delivered very quickly and safely. What more can one ask?

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Liliana P.
Liliana P.Canberra 2600, ACT
  • 2 reviews

Excellent service

published

I have used Booktopia on several occasions to buy presents for the family. The books have arrived in perfect condition and within 2-5 business working days. Excellent communication via email from purchase to delivery.

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Great service

published

I am very impressed with the service from Booktopia. I ordered 3 books. they were delivered to my country town within 3days and all in good order. Will certainly use them again.

  • Incentivised Review No
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Gaham
GahamPerth, WA

Quick and easy.

published

Quick and easy to find the book I was after (and it was on special), very fast delivery, excellent packing!

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Arrived a few days after ordering.

published

Great service. Only took a few days after ordering. Also was a great read

  • Incentivised Review No
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Grumpy
GrumpyMetropolitan Adelaide, SA

Still waiting

published

Ordered two books one month ago. Promised delivery time 10-15 business days. Last week was told by Booktopia they were in the local warehouse. That simply was not true. They've now changed my order from waiting to be picked to waiting to order from their supplier without telling me. It seems they've done nothing for a month. It would be quicker to re-order the same items but I've lost confidence in Booktopia over this.

  • Product Quality
  • Shipping
Booktopia
ShannaBooktopiaSend a private message
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trixie
trixieGreater Melbourne (Outer), VIC
  • 2 reviews

fast delivery

published

I purchased a book and received it within a week, very happy with product and delivery

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Service

published

Very good service and fast delivery time, I would highly recommend them.

  • Shipping
  • Customer Service
  • Incentivised Review No
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Questions & Answers

roslyn.metham
roslyn.methamasked

Why is the Booktopia app not working on my Samsung tablet but does work on my Samsung phone. After purchasing a book, I don't want to have to read a book on a phone. When is this likely to be fixed?

1 answer
Booktopia
ShannaBooktopiaSend a private message
kay lehmann
kay lehmannasked

The Booktopia app keeps stopping on my Lenovo P11 tab. How can I fix that

1 answer
Booktopia
ShannaBooktopiaSend a private message
Greg S
Greg Sasked

Why does the Booktopia app keep stopping on my Android tablet?
I have to uninstall and reinstall the app each time I use it.
Greg

8 answers
Booktopia
ShannaBooktopiaSend a private message
Greg S
Greg S

The Booktopia app problem occurs on both my Google Pixel 4A phone and my Cedar tablet, both Android. The Booktopia app also installed the book I purchased on my Kobo Aura reader, but the book doe not open.
Greg

Booktopia
ShannaBooktopiaSend a private message

Hi Greg, would you be able to send us a direct message with your email address?
- Shanna

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