Booktopia

My first time ordering online with Booktopia I found the website easy to navigate. I was kept updated on delivery via text, so I knew when my books were arriving. I will definitely use Booktopia again and highly recommend it to my friends and family.

Arrived very quickly, well packed, I bought a few books so it was a boxed parcel. This is the 2nd time I have purchased from them, highly recommend this company,

I was surprised and delighted at the speed at which my order arrived. I ordered them on 5/12 the order was processed on Friday 6/12 and they arrived on my doorstep on either Tue 10/12 or Wed 11/12. The parcel and contents were intact and in excellent condition. Many thanks

Placed order on the 26/11/19 and received 1 out of the 2 books i ordered. Funds taken out of card however product not received.
Live chat is always offline and no one gets back you, it just send you a transcript of what you wrote.
Call them and wait on hold for ridiculous amount of time and hear to go on live chat. i gave up after 30 minutes, yes 30 minutes on hold to speak to someone after 3pm. viscous cycle of wasting my time and still not getting an answer or reply.
I will NEVER purchase from them again!!

Ordered 3 items on 29/11 still waiting. Originally they said 7-10 days delivery now they have changed to 15-20 days! The same thing happened with my last order with them. I tried their online chat but it said I had to wait 25 mins for a chat, unbelievably bad. I would like a refund and will never order from them again.

Excellent company to deal with. I chose 4 books as gifts, and they arrived today at my home address in W.A. This is the second time I have ordered books from Booktopia, and I would definitely recommend them.

Reasonable pricing and speedy delivery.
Much better to support local business, rather than buy from overseas and wait a very long time to receive books. Booktopia had very clear interface, easy to use and to order, and excellent after-sale tracking.

Iceland Travel Guide as advertised on Booktopia site arrived promptly within time frame mentioned. Cost of book was also much less than other companies. Packaged well and in excellent condition.

My book order arrived promptly and in perfect condition. Product was as described. My major problem was the packaging that my order arrived in. Booktopia wrapped my order in not one, but two layers of bubble wrap. This was subsequently put into (again), not one...two cardboard boxes. I will never gain order from this company again. I would much prefer to order from my local bookseller and pick up from the location. Sorry, just being honest. Booktopia are not the only online outfit doing this, they are all guilty of it!

Book was on back order when I placed my order and I was aware of that - they gave me an ETA for them to have stock. True to their word they contacted me again to advise in stock and then to confirm my order had been dispatched.
Such amazing communication!

Order placed on 04/12/19, delivered on 06/12/19. I was pleasantly surprised at the express shipping timing considering I live in Tasmania. The textbook arrived undamaged and was well protected. All corners of the book were in perfect condition, unbent. Satisfied with the purchase and will shop again.

I ordered a book and it was in my hands two days later. The price was very reasonable, comparable to regular retail book stores. I've used booktopia before and I will use them again.

I placed an order through booktopia on 29/11/19. I received 2 out of the 4 books but am yet to receive the other 2. I have continuously emailed and attempted to use their online chat which is always offline. No one responds to any email inquiries.
Terrible service and wouldnt use again.

I placed an order through booktopia on 6/11/19. I sent an email to booktopia on 1/12/19 to get an ETA on my order (no response). I sent a message to booktopia through their website on (2/12/19) also requesting an ETA on my order, again no response except for an automated email saying that my message had been sent. I received an email from booktopia on 5/12/19 saying my order has been shipped. Its now the evening of 11/12/19 and I STILL have not received my order. Not happy.

Booktopia kept me updated continually, it took a couple of days to be delivered but that was due to busy period for Australia Post, the book arrived in perfect condition, I will certainly order from them again

Order four books on 2 December was to be delivered 6-7 December and today 11 dec no books and no one responds to my chats!!!! Never order again with booktopia

The service I received from the staff for an online purchase was exceptional. Rainer assisted me via chat support, resolved my inquiry, and was extremely helpful. I have not received customer service as exceptional in a very long time.

Thank you Booktopia!
Corinne

The book I ordered more than 1 month ago did not arrive. Booktopia does not even reply to my multiple emails to try and solve ths problem.
Better to avoid them.

Booktopia is always a place I go to every Christmas because I know I will find that special gift for my special someone.. it's easy to order, always comes fast and is perfect.