2Booktopia

Booktopia

 Verified
2Booktopia
4.8

32,852 reviews

PositivevsNegative
95% · 31,2321,206 · 4%
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Return Claim MadeYes · No
Product Quality
4.6
Shipping
4.3
Customer Service
4.2

Reviews

32,852 reviews
32,852 reviews
Karyn
KarynGreater Melbourne (Outer), VIC6 posts
 

Great Service

1000's of books to choose from & a very easy website to purchase & order from. Fast delivery. Show details
Hannah H.
Hannah H.South East Queensland, QLD3 posts
 
Product Quality
Customer Service
PLo
PLo
  Verified

Book in stock still isn't delivered and no up date as to when the book will arrive is available

I ordered Java all in one as it was in stock May 6th. Now Booktopia are telling me the book will be sent in 15 to 18 working days. It is now 29 working days and I can't get any information on when the book will be sent to me. I need this book for my course. The automated chat bot is useless, it requires you to enter the same identifying information multiple times and still can't answer when my book will be sent to me. The bot also can't put me through to a human being without asking for the same information it already has in the chat. Show details
Pauline M.
Pauline M.Perth, WA5 posts
 
Donata S.
Donata S.
 

And how does that make you feel?

I have ordered a book on 12/6 and today I was told it is due to arrive on 9/7.
Why does it take so long to send out a book?
Frustratingly slow service given you are not advised of the slow service when ordering. Show details
Rob M.
Rob M.Murray Region, NSW
 

Do they check their messages at all?

I have messaged them four times over the past two weeks trying to get an update on my order, which I placed on May 10. Its now almost July and I have not received any response at all. Do they even check messages?
PPP2011
PPP2011Sydney, NSW2 posts
 

Two to Three months to receive order for a kids book. No updates sent

I ordered 2 books on May 23rd for my son. We were not advised of the delay to the order until after the order was completed. My son was upset that the books for his birthday would take 3 weeks for one and 4 weeks for the other to arrive. It's now 6 weeks later and neither books have arrived. No emails have been sent from Booktopia to advise delay. On waiting online for 40mins to speak to customer service they advised - sorry it's going to be another month. 2 months to receive a book!! Apparently the average waiting time is 35 business days. More directly - 7 weeks. That is my last order with Booktopia. Show details
Rebekka M.
Rebekka M.Perth, WA
 

Refund doesn't get my time back

Bought an eTextbook to use for my studies as I needed it immediately and like the speech function. Wasn't an easy access but did OK until it just disappeared from my "Library". I contacted Booktopia through call and live chat, call just hung up on me after the half hour wait, and the livechat was unavailable for a while. Eventually after half a day of trying to access my book Livechat informed me they were having technical issues with no ETA on when I could access my eText. They offered me a refund but nothing will get that day of study back. I'll just order through Amazon next time.
Customer Service
Pam Smith
Pam SmithIllawarra, NSW
 

Efficiency plus!

The service was efficient and a lot quicker than I expected. Top marks to Booktopia! Show details
Ray H.
Ray H.Campbell 2612, ACT7 posts
  Verified
Product Quality
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John
John
 

Terrible

No communication whatsoever when there is a query or issue and items take months before they even ship. Go elsewhere and it's available and ships in no time. And I'm paying postage when other sellers offer free postage?!
Mel
MelQueensland5 posts
 

Great way to buy good books online and get them quickly

I always find Booktopia reliable, there's a huge selection across all genres and the books are always well packaged and sent promptly. Show details
Tim H.
Tim H.5 posts
 
Eileen G
Eileen GSouth East Queensland, QLD
 

I'll use Booktopia again

The titles I ordered arrived in a timely manner and in good condition. It was a seamless experience from browsing the site to having the books in my hands Show details
Kev R.
Kev R.
 

1st book order

1st time ordering from these guys. Everything went smoothly. Book arrived promptly, well-packaged and in good condition. Show details

Questions & Answers

Noel H.
Noel H.

No pictures appear on the Booktopia website when I open it on my Mac. All the words are there but no illustrations. The site works perfectly on my Android phone, but I don't do commerce on it. I've cleared the cache on my Mac, but no change. Any ideas? I don't have ad blockers or the like. Could it be my anti-virus?

Tanya M
Tanya M  

I’m so sorry I can’t answer your question due to being a tech dummy ‍

Booktopia
Booktopia   DM   

Hi Noel, thanks for reaching out. I am sorry to hear your having trouble with our website.

It might help if I could take a look at what you are seeing on your end. Would you be able to send us a DM with a screenshot?
- Ethan

Noel H.
Noel H.  

How?

Steven
Steven

When I open the booktopia app on my iPhone 13 I get nothing but a white screen. Any troubleshooting advice? I’ve deleted and reinstalled the app but the same problem persists.

Booktopia
Booktopia   DM   
Genevieve F.
Genevieve F.  

This is happening to me too. White screen is all I get when I open the book on my iPad through the Booktopia App. Any fix?

Booktopia
Booktopia   DM   
Rosalba C.
Rosalba C.

I ordered my book on 6th August 2023 and I have not recevied it yet despite being told it was being sent. Customer service is shocking! No one returns emails nor does anyone bothers to pick up the phone. I want my money back. Can someone from Booktopia please contact me?

Booktopia
Booktopia   DM   

Hi Rosalba, thank you for your patience. As I mentioned in your review, I have just sent an email to try and help resolve this issue for you. If you need help with anything else, please don't hesitate to be in touch.
- Ethan

See all Booktopia questions

Details

CategoryOnline Shops and Book Shops
Offers Free Standard Shipping No
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Contact info for Booktopia

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 24096845126

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