Terrible service. Placed an order (#470146) on 20/1/21 and have not received anything since. Tried phoning 2 weeks ago but phone service equally bad. Told there would be a fifteen minute wait. Waited half an hour and heard same message about 3 times. Left message for call to be returned ( within 2 days) never heard from magshop. Just rang now and told there would be at least a half hour wait. Is there no one to answer phones?
Please cancel my order and return my money. I tried to email and that didn't work either. Are you people runni...
Ordered a subscription over 4 months ago and still not received the magazine. Mag shop are of no assistance when you finally get onto them and tell you to contact the supplier yourself. Happy to take your money then take no responsibility for the product. Won’t order from them again
They take your money but there is no service
Tried cancelling my auto renewal but you can’t cancel your credit card number online whilst the subscription is active (even though the subscription is paid for in advance) Emails never get answered and when phoning in, you are on hold for ever. Finally after holding on for 59 minutes this morning the call got disconnected. So I rang back and pressed “1” for purchase new subscription and they answer immediately! No loyalty for existing customers. If you wish to get in touch with them just pretend you are a new customer and they will provide instant service!
totally fed up with trying to ring. Have requested call back but at 9.45 in the night!!! Come on magshop something wrong not 9.45 at night ll one want to know is where to access their subscription on line and not wait hours to talk to someone. Totally disgusted and will definitely advise all about your LACK of help
Ordered a 12 issue subscription 21st November its now the 8th feb and have only received 1 issue. Have attempted to phone for 3 days effectively waiting over 6 hrs on hold never to be able to speak to a single person. Have just emailed, hoping that will get a quicker response. Never again.
Worst Customer Service Ever
Tried calling several times, ridiculous wait time for this day and age. No one ever calls back. Keep getting automatically charged for a magazine I no longer want, and one was a gift subscriptions (lucky friend). I have no other choice to wait for my keycard to expire in May so they can no longer charge me. This will be quicker than the customer service. Will not renew any more magazines. Please do not subscribe through MAGSHOP!!
Magshop is a joke. I subscribed one year's Family Circle. I only received two magazines so far. Every time when I email them, they only send me automatic reply that there is a delay with Australia Post. I don't care which courier service they use or whatever excuses they have. I only want to receive my magazines. When I call them, I am put on hold for more than 30 mins. I feel this company is a scam!
Very poor customer service
On 30th December 2020 I endeavoured to renew my subscription for Country Style Magazine. When I attempted to pay by credit card an error message came up that my card could not be processed at that time. Strange as my card was in credit. After another attempt I left the site in frustration. Upon receipt of my card statement Magshop had debited my card for subscription amount of $74.99. I followed up with a customer service representative via phone on 6th January 2021 and was told she would have to consult with her supervisor and an email woul...d be sent. No email forthcoming so I sent an email myself on 16th January. As yet no reply so I am in debt to the amount of $74.99. I have just received my February Country Style magazine which states my subscription has now expired so I have paid Magshop $74.99 and no magazine. Shocking and unprofessional.
Dreadful customer service - no acknowledgement, no return contact. They have suspended my 12 month subscription, that I have paid for upfront, in error and I can't even get someone to call me or email back. I have three magazine subscriptions through this lot. When they all finish I'd rather buy them at the supermarket. Warning: don't subscribe through Magshop.
Bad Customer Service
I have sent many emails over the last month asking for a refund as i have not received my magazine. Finally had one email reply saying i should receive my magazine by 25th Dec. Still no magazine. Several more emails sent asking again to refund immediatley only to get the automated response saying some will be in contact within 48 hours. Every 2 days i am receiving this automated email, even though i havent sent anymore emails. Finally got hold of someone on the phone 1 week ago who promised they would refund, and yet i am still waiting. No refund has been given. This is really poor customer service. I will definitely not be using this company again.
No customer service available
I have been trying to contact someone from magshop to answer some questions I have regarding a subscription. I have experienced no customer service from magshop. I left my number for a call back and waited two days to receive a call back. As I was speaking to the person the call was cut off and that was it. She made no effort to call me back.
I have tried numerous times since to try and talk to someone about my query but get the same old recorded message about long wait times. If this message is so that you can use some offshore custome...r support program it is certainly not working in your favour or well for you. I suggest you take the time to employ a few people to actually answer the phone and provide customer service. The worst company I ever had the misfortune to try and deal with.
Magshop are ripping people off
I cancelled my subscription and direct debit in May but Magshop kept sending magazines then debited my account. Magazines finally stopped but they haven’t refunded charges and don’t respond with anything other than apologies saying someone will get back to me and then doesn’t. DO NOT set up direct debits with this company as they cannot be trusted.
Questions & Answers
Magshop is now part of Are Media Group, owned by Mercury Capital (as of last year due to Covid). I too am having my subscription stuffed up and Magshop not responding. I'm suggesting everyone contact either Are Media Group or Mercury Capital. Some action might then be taken.
Wen I win a free year of magazines on monopoly at Macaus it only let’s me order 1 mag
I renewed my wife's subscription to Womens' Weekly in July 2020. The transaction was sucessful, but you have made TWO deductions from my credit card, one on the 15th July 202 and the other on the 16th July 2020. We only receive ONE copy. I have asked for a refund but you do not reply to my emails.
I see many other reviews from people in similar positions to mine (moneys not being refunded).
Please take this seriously! Perhaps a class action will sort it out?
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