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Magshop
4.4 from 1,201 reviews

Reviews

(866)
(177)
(23)
(12)
(124)
  • Incentivised Review Yes (9%) · No (91%)
  • Product Quality
    4.8 (528)
  • Return Claim MadeYes (23) · No (636)
  • Shipping
    4.8 (93)
  • Customer Service
    4.9 (431)

Great Customer service

published

My problem was dealt with politeness and efficiency by Samantha. Thank you for helping me promptly. A very positive experience that left me pleased with the results. Samantha is good at her job.

Customer Service
Return Claim MadeNo

facebook

facebookPerth, WA

Love getting it in the post

published

Renewed the subscription today. Karen was helpful and informative. She offered other magazines but was happy to renew just one. Polite and friendly Thank you. I don't think I was offered a reward.

Product Quality
Customer Service
Return Claim MadeNo

Paradise

ParadiseSydney, NSW

Lovely customer service

published

Karen was very friendly and helpful. She changed a subscription address and even offered me a great deal to continue on with my subscription. Thank you very much for making it so easy!

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Great service

published

Great customer service from this company. I spoke to a lovely lady called Samantha who addressed a simple issue I had and resolved it very quickly and easily.

This company are great to deal with and enjoy the continued magazine deliveries!

Product Quality
Customer Service
Return Claim MadeNo

Friendly and professional

published

Was helped by a lovely lady Karen. She was very friendly and professional and treated me with the utmost respect. Was renewing on my Mums behalf and everything was done smoothly and easily.

Product Quality
Customer Service
Return Claim MadeNo

Fantastic

published

I was very happy with the service provided by Karen.have been reading these mags from a few years. Was Asked about other offers available. Karen Spoke politely and was lovely.

Product Quality
Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Jenny

JennyGreater Melbourne (Outer), VIC

  • 2 reviews

Look forward to my subscriptions every month!

published

Today i dealt with a lovely lady, Karen J when renewing my Australian Women's Weekly Subscription. I've also begun a subscription of House & Garden today, so looking forward to both!

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Michael D.

Michael D.Melbourne

  • 2 reviews

Samantha was brilliant!

published

My request was simple, and handled with ease by a very pleasant customer service representative in Samantha. It's all about the service, and she was absolutely brilliant. Thank you, Magshop.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Neil Hilton

Neil HiltonSouth West, WA

  • 2 reviews

Great Sevice

published

Love My Unique Cars magazine and Karen was quick to attend to my call. She was through in offering other magazines and services at discount rates and sorted out my renewal and payment asap.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
Elizabeth K.

Elizabeth K.South East Queensland, QLD

  • 2 reviews

Exceptional Service

published

Whenever I have any dealings with Magshop in regards to ordering, reordering, resubscribing etc I have found the service to be exceptional. The service providers are always respectful, and like Karen who helped me recently, they make the process simple and quick with no fuss. It's always a pleasure to deal with them.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Fiona

FionaGreater Melbourne (Outer), VIC

Women's Day

published

Love this magazine been getting since I was 16 would read on the bus to work. Still enjoy the crosswords and the stories.
Share it around after I am finished give to my mum and she then passes on to friends

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Joanne

Joanne

  • 2 reviews

helpful

published

Wanted to cancel subscription and Karen was most helpful. She assured me that the subscription would cease in April as I had already paid my quarterly account and I agreed with that

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Phillip M.

Phillip M.Northeast, VIC

Uniquecars

published

Very happy with this magazine and Karen was very helpful on the phone. The articles in the magazine are well written and full of information and very factual that reminds me of what I have forgotten

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers
1 comment
Magshop
Lisa B.Magshop

The reviewer stated that an incentive was offered for this review


Can’t redeem gift voucher

published

Unable to use gift voucher on New Zealand site. Have asked for advice - first communication ignored/no response; response to second communication advised won’t ship to NZ and can’t use voucher on NZ site. Asked for refund and have received no response.

Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Robyn

RobynIllawarra, NSW

Samantha was very helpful.

published

I rang to check on the number of issues I had remaining on my magazine subscription. Samantha was very helpful and was so friendly and personable. The staff are always lovely every time I have rung.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
Julie86

Julie86Illawarra, NSW

  • 3 reviews

Excellent

published

Samantha from Magshop is very helpful, informative and polite. Highly recommend Magshop for this reason. Great customer service! Need help with any problems and queries they will be sorted professionally and quickly.

Product Quality
Customer Service
1 comment
Magshop
Lisa B.Magshop

Jenny G

Jenny GNorth Queensland, QLD

Very helpful customer service

published

Samantha was very helpful when I was having trouble with my order yesterday. She sorted out the problem and fixed it quickly. I needed help at her end and she provided it happily.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Extremely satisfied with Karen's Excellent Customer Service

published

i was asking about why my step mum had not received her subscription yet after purchasing as a gift for her in november. I found Karen provided me with good information about my problem and was very happy in fact suggested she put the payment through while i was on the phone to save time and other issues. She also advised of additional benefits if I would like to buy them. She was polite and respectful. Excellent customer service was provided by Karen. thank you

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers
1 comment
Magshop
Lisa B.Magshop

The reviewer stated that an incentive was offered for this review


Nell

NellSydney Surrounds, NSW

  • 2 reviews

redirecting magazine

published

Karin was very professional and helpful.she fixed my issue and offered to renew as well!I was busy so choose to do this later to my expirey time.Good customer service and good employee.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

A convenient and fast way to obtain a magazine

published

Karen provided me with good information about the product I was wanting and also advised of additional benefits if I would like to buy them. She was polite and respectful.

Customer Service
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Page 1 of 61

Questions & Answers

HoneyBee

HoneyBeeasked

I notice that delivery times can vary. Why is that shouldnt it be the same? Why can it take so long?

2 answers
Magshop
Lisa B.Magshop

Thank You for your question. Magshop provides a service for many different publishers and the print time table for each magazine can be different. The delivery time frames provided cater for these variations and also the fact Australia Post gives us a 5 business day delivery window for their service. If you have any question or concerns regarding delivery the contact centre agents will be happy to assist. Please note that if your publication is fulfilled by an external publisher as per our terms and conditions you may need to contact them directly once the subscription order has been transferred from Magshop.

HoneyBee
HoneyBee

Thank You.


twigs

twigsasked

Can you help with a problem about a subscription I have with Woodlands Publishers as I have 14 issues left of Australian Cardmaking , Stamping and Papercraft magazine which is now digitized. I have left messages with them regarding a refund
Thank you in advance , Shirley Barber

1 answer
Magshop
Lisa B.Magshop

Hi Shirley,
As we have been emailing privately I will keep my answer generic so that anyone else impacted by issues with Woodlands Publishers may find benefit in my answer.

Woodlands Publishers is a separate company to Magshop. If we can confirm that a purchase for Woodlands Publishers was made via Magshop, I can assist with tracing that funds and that details were correctly provided to them, I can help customers to identify which part of the process the problem may be occurring in. Failure to receive magazines could be caused by many things e.g. incorrect details being provided. This is why the first step is to find the original order and I provide my direct contact email so I can investigate.

If your purchase was made via Magstore or another website unfortunately I cannot help you as i have no access to the information. Woodlands Publishers have sold their products via a range of relationships and can be held accountable for the level of their service via consumer protection agencies if you continue to have issues in dealing with them directly.

I am sorry I could not help you further and I am sorry that Woodlands Publishers are not responding to your queries.

Regards,
Lisa Blades
Customer Service & Operations Manager
Magshop (a division of Bauer Media Group)
Level 5 | 54-58 Park Street | SYDNEY NSW 2000
e: LBlades@magshop.com.au


Robyn

Robynasked

No email has come from you???

4 answers
Peter
Peter

What is the question?

Sandra
Sandra

I wrote a couple of emails also with no reply!

Peter
Peter

I need a question to answer..where is it?


Get an answer from our members and Magshop representatives

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