Magshop

Needed to get a subscription organised for my mum. Karen helped me easily sort it, even when I asked for more than what was on offer! Mum and I both happy! Thanks Karen!

This morning Samantha did a tremendous and patient job helping me renew 5 magazine subscriptions. Each one had a different expiry date and different prior deal features. Her assistance in navigating through all the different codes, expiry times, issue numbers and renewal procedures was invaluable. I commend her for a generous bonus. Very much appreciated, thank you, Samantha!!

Thank you Samantha, I rang a little confused to renew a subscription to the Womens Weekly. You were very helpful, polite and efficient, you soon had everything organised and updated. Well done ;)

Loved the accent of Karen. She sounded as if she enjoyed her job. I wish her the best for the future and hope she can visit Australia one day soon.

Earlier today I phoned to renew my subscription to the Australian Womens Weekly and received friendly and efficient service from Samantha. Many thanks for making it an easy experience Sam.

I rang to renew a subscription I had given to my daughter-in-law and it all got sorted out promptly and easily. It makes a difference when people know what they are doing and are friendly and polite.

It is unfortunate that this was my second magazine renewal for the day and the first was an exceptionally good experience (with another company.) I found Samantha to be efficient but unfriendly. In fact I felt compelled to add a please in for her when asking to confirm my details. I felt she was disinterested to the point of rudeness until she remembered there would be a review and then became merely efficient. It is true, however, that this year's experience was far superior to last year's and so congratulations for improving your standards.

Karen the operator was very helpful and respected my decision to cancel a subscription, offered me alternatives but no hard sell when I declined. Pleasant and efficient call centre operator

Wendy the operator was clear and direct , took my reorder checked addressed and asked if I was interested in other products.
Did try her hardest to up sell but not interested .

As soon as the Phone was answered Karen was most helpful in every way from changing addresses and arranging payment. shea;so advised me of products that might suit me and arranged for a deal on the Cookbook.

Karen was very helpful and repeated when necessary. She very nicely offered the deals to me and did not pressure when I said no thanks. The phone call was answered quickly, which I appreciated.

I was pleased with Samantha’s assistance on the phone as my request was too difficult for the online system. Samantha understood my difficulty and resolved the problem very efficiently and effectively.

Went well.. better than your website which is really counterintuitive for renewals, as it asks you to nominate when the issues start , which should be automatic with renewals...it also asks for recipient and address which again should be already in the system.

I was connected to Customer Services Officer, Samantha. Explaining that I needed to cancel a subscription, Samantha was both courteous and professional in her approach to my request. Top marks.

Karen was friendly and very helpful. I was very lucky to have her as my contact and she was able to help me with just one phone call. Thank you money magazine

Karen gave good customer service and I was able to get the deal that I found myself - not the one offered by magshop letter sent to me. It would be great if the customer service staff could ask if you are a member of lots of things to see the best deal available.

Great gift I was given by my mum and we will both now enjoy it together as we are now in the Sam state. Fantastic phone service - I got all the information I needed!!’

Excellent customer service. All of the information required to make a decision was supplied.
Karen was able to supply the information required without hesitation.
I was completely satisfied with the outcome of my inquiry.

Happy with my subscription to Country style. I have been subscribing now for 10 years. The service from Karen when rescribing is always helpful and the little extras offered are always tempting. I will continue this subscription as I love receiving my Country style magazine

Ordered some mag and Keren was great on the phone. Initially had some issue but was quickly rectified
Been using this service for many years so always good to renew my business with them.