SAMANTHA WAS SO HELPFUL
This morning Samantha did a tremendous and patient job helping me renew 5 magazine subscriptions. Each one had a different expiry date and different prior deal features. Her assistance in navigating through all the different codes, expiry times, issue numbers and renewal procedures was invaluable. I commend her for a generous bonus. Very much appreciated, thank you, Samantha!!
Well looked after - sorted everything out.
I rang to renew a subscription I had given to my daughter-in-law and it all got sorted out promptly and easily. It makes a difference when people know what they are doing and are friendly and polite.
Review of experience
It is unfortunate that this was my second magazine renewal for the day and the first was an exceptionally good experience (with another company.) I found Samantha to be efficient but unfriendly. In fact I felt compelled to add a please in for her when asking to confirm my details. I felt she was disinterested to the point of rudeness until she remembered there would be a review and then became merely efficient. It is true, however, that this year's experience was far superior to last year's and so congratulations for improving your standards.
Went well.. better than your website which is really counterintuitive for renewals, as it asks you to nominate when the issues start , which should be automatic with renewals...it also asks for recipient and address which again should be already in the system.
Renewing my subscriptions
Karen gave good customer service and I was able to get the deal that I found myself - not the one offered by magshop letter sent to me. It would be great if the customer service staff could ask if you are a member of lots of things to see the best deal available.
The reviewer stated that an incentive was offered for this review
Excellent customer service. All of the information required to make a decision was supplied.
Karen was able to supply the information required without hesitation.
I was completely satisfied with the outcome of my inquiry.
Love this service
Happy with my subscription to Country style. I have been subscribing now for 10 years. The service from Karen when rescribing is always helpful and the little extras offered are always tempting. I will continue this subscription as I love receiving my Country style magazine
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Questions & Answers
I notice that delivery times can vary. Why is that shouldnt it be the same? Why can it take so long?
Thank You for your question. Magshop provides a service for many different publishers and the print time table for each magazine can be different. The delivery time frames provided cater for these variations and also the fact Australia Post gives us a 5 business day delivery window for their service. If you have any question or concerns regarding delivery the contact centre agents will be happy to assist. Please note that if your publication is fulfilled by an external publisher as per our terms and conditions you may need to contact them directly once the subscription order has been transferred from Magshop.
Can you help with a problem about a subscription I have with Woodlands Publishers as I have 14 issues left of Australian Cardmaking , Stamping and Papercraft magazine which is now digitized. I have left messages with them regarding a refund
Thank you in advance , Shirley Barber
As we have been emailing privately I will keep my answer generic so that anyone else impacted by issues with Woodlands Publishers may find benefit in my answer.
Woodlands Publishers is a separate company to Magshop. If we can confirm that a purchase for Woodlands Publishers was made via Magshop, I can assist with tracing that funds and that details were correctly provided to them, I can help customers to identify which part of the process the problem may be occurring in. Failure to receive magazines could be caused by many things e.g. incorrect details being provided. This is why the first step is to find the original order and I provide my direct contact email so I can investigate.
If your purchase was made via Magstore or another website unfortunately I cannot help you as i have no access to the information. Woodlands Publishers have sold their products via a range of relationships and can be held accountable for the level of their service via consumer protection agencies if you continue to have issues in dealing with them directly.
I am sorry I could not help you further and I am sorry that Woodlands Publishers are not responding to your queries.
Customer Service & Operations Manager
Magshop (a division of Bauer Media Group)
Level 5 | 54-58 Park Street | SYDNEY NSW 2000
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