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Magshop

Magshop

4.0 from 1,443 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (702)
  • Return Claim MadeYes (40) · No (824)
  • Shipping
    4.0 (150)
  • Customer Service
    4.1 (638)
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good customer service By Nil

published

Nil were very efficient and helpful in resolving in changing my subscription details which were very complicated Im very satisfied with the outcome Thanks to you Nil

Customer Service
Incentivised ReviewNo

Quick, kind and professional

published

I had a fairly complicated issue to resolve and Nil could not have been more helpful. 10 out of 10!

Product Quality
Customer Service
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0.0
(1,234)
David H.
David H.Illawarra, NSW

Good end result

published

Needed an account set up to manage a gifted subscription. Called once, and felt resolved. Received an email, but the account was not set up. Called again, and Neil was able to set up the account correctly.

Product Quality
Customer Service
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Complicated issue dealt with very professionally

published

Eula managed to untangle my subscriptions for me in a very helpful and professional manner. I was very happy with the outcome.

Product Quality
Customer Service
Georgina
GeorginaGreater Melbourne (Metropolitan), VIC
  • Verified

Trying to cancel subscription...terrible service

published

I emailed them back on 7 March 2021 asking for my subscription to be cancelled. Received an acknowledgement and given options. I explained I wanted to cancel. They are still deducting cost from my credit card in May. No response to my recent emails

Product Quality
Customer Service
2 comments
Magshop
MagShopMagshop
Georgina
Georgina

Hi Mark, this was finally actioned yesterday when I called after no further response to emails. By actioned i mean subscription now cancelled...I didn't even raise the issue of reimbursement considering how hard it was to organise cancelling it.

Daniel
DanielGreater Melbourne (Metropolitan), VIC

Terrible customer service. Get your subscription somewhere else

published
Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Magshop
MagShopMagshop
Kunshu
KunshuGreater Melbourne (Inner), VIC
  • 3 reviews

Slower than a snail.

published

Since September I've been waiting on MagShop to honour a subscription won through McDonald's monopoly game. On average, it takes them a month to respond. A month. Unacceptable even if it is "free."

Even after all this time I still have not received the subscription. A joke of customer service. Just deal with the magazines directly and save yourself the time and hassle.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Magshop
MagShopMagshop
Tallulah
TallulahSydney, NSW
  • 2 reviews
  • 2 likes

Great service

published

I rang to check on the status of my various magazine subscriptions.
Samantha, the operator, quickly and efficiently informed me about each one.
Very easy for me.
Thank you Samantha

Product Quality
Customer Service
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Liz on the 5th June 2021
Liz on the 5th June 2021Sydney Surrounds, NSW

Renewing subscription - A really enjoyable experience Thanks to Nil.

published

When I was renewing my subscription to BHGI spoke to Nil who was most polite and helpful. The service I received was very quick and I am now waiting for the next edition of BHG.

Product Quality
Shipping
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Quick and easy

published

I was surprised that there was no waiting time. Neil answered, took my details and all was finished. magazine continues

Product Quality
Customer Service
Incentivised ReviewNo

Job well done

published

Eula answered all my queries, amalgamated my accounts and set up a new password to my account as I was having difficulty logging in

Incentivised ReviewNo
Return Claim MadeNo

Renewing subscription

published

I spoke with Nil who was extremely helpful and engaging. He even rang me back to advise that the problem I had with the automatic renewal had been fixed and I would continue to receive my subscription at the original price. Very happy with the service. Nil's has excellent customer service skills.

Product Quality
Customer Service
Stephen M.
Stephen M.Hunter Region, NSW

Account mix up

published

Apparently I had two accounts that I was unaware of and couldn’t access my current account. Nil realised and found the problem and rectified it, just before I could see the problem. Very happy with result and her professionalism.

Product Quality
Shipping
00000
00000South East Queensland, QLD
  • 3 reviews
  • 4 likes

Good Customer Service

published

Great service from Neil. He attended to me in a very positive way and offered me a great deal. I love my New Idea Magazine.

Product Quality
Customer Service
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Phone assistance

published

Very happy with the way Eula sorted out my problem in changing my direct debit details in a blink. Her reassurance in being able to fix it for me was a great help.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Page 1 of 97

Questions & Answers

SSson
SSsonasked

I have been a subscriber for years, your current advertising of 15%off is not true.
I have tried to get a loyalty code, yet the website keeps telling me the same subscription price. Why

No answers
Alex M.
Alex M.asked

Is anyone else in New Zealand having their weekly magazines not delivered on time or at all - New Idea, Women's Day. I've had a lot not turn up this year and some turn up 2 weeks later. My understanding is that the supermarket/dairy ones come bulk straight away, but individual subscriber editions just come with normal post, so could get held up in Australia. Not sure if true and if so, very unfair, but its kind of looking that way since mine since covid don't always arrive the same time as before covid. So I'm curious if its just me, or other NZ subscribers.

3 answers
Donna
Donna

Hi Alex. I’m in Perth WA. I have recently submitted my review titled “Terrible”. Have a read of all reviews. Pretty much nothing but negativity, especially with weekly issues. Good luck.

Penny R.
Penny R.

I'm too having the same problem. And unfortunately when asked if they can re-send the missed issues, they say they don't have any or they can't send because its international. So instead they extend the subscription. Not sending one because its "international" is no different to extending the subscription, they are still posting 1 issue, makes no sense. And not having any spares in NZ to send NZ customers is odd too. There must be someone in NZ distributing them to the shops, so why can't they send one to those who haven't received theirs. Its all too time consuming and stressful having to email them all the time for missed issues and chase them up for a reply, so once my 3 have expired, I wont be renewing. I recommend while the NZ/Aussie borders are shut/flights not back to normal schedule, not to get subscriptions and to buy in your local shop, as there is no guarantee you will receive each issue.

Kristy A.
Kristy A.

Yes, I ordered the WHO back in May and have had constant issues with getting them so much so that it has not been worth this trouble and prior to them moving to mag shop they were easy to deal with and extended me out a few times but in no way I would have received 52 issues when my actual subscription runs out so def wont be renewing and will go back to buying in the shop. I believe it has been a total waste of money although at the time it seemed ideal due to breaking my ankle and lockdown> I would prefer to have had the chance to cancel it all together and get some $$$ back.

Alex M.
Alex M.asked

Magshop is now part of Are Media Group, owned by Mercury Capital (as of last year due to Covid). I too am having my subscription stuffed up and Magshop not responding. I'm suggesting everyone contact either Are Media Group or Mercury Capital. Some action might then be taken.

1 answer
Tanya
Tanya

Thanks Alex. I have emailed both Are Media Group and also Mercury Capital. Not sure I will get a response but I have cancelled my card and lodged a disputed transaction. Never again will I subscribe to a magazine.

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