Magshop

Extremely unhappy that Magshop increased the cost of my subscription by more than double what I've been paying. I've had my subscription for many, many years. Its a case of not being able to afford it now. Very unhappy and I think unfair! Kaye

Good: The staff member responding to my query me was very friendly and able to easily help me. Needs improvement: The chat system highlights the 'close chat' button more than the 'send message' button. As a result I accidentally left the chat a few times and needed to start again. This is very frustrating, particularly since I was speaking with a live agent rather than using the AI helper.

I requested some help in receiving a Gift voucher for a friend we were giving one of your Home Beautiful Magazines as a 12 month subscription for her special birthday. Noah was extremely helpful in fulfilling my request. See it’s now received in email inbox. Thank you Noah.

It was so easy to place my order for the magazines I wanted.

Good site – Easy site to access. Easy to complete details required and complete payment.

Very quick solution of suspension of delivery of Take Five magazine due to Australia Post non deliveries!

One of my weekly magazines was not delivered & I would like it resupplied if possible, I was asked to wait to make sure it still doesn't turn up, then ring again. This was not able to be resupplied so I have been given 1 extra week on my current subscription.

I had three times to try and resolve the issue I was experiencing without success. The fourth call linked me with Peter who was extremely patient, listened to the problem, put me on hold for a short time and then came back to tell me the issue was resolved. I have to say that I wasn’t convinced at the time, but my magazine was finally delivered the following month so huge thanks to Peter.

I called to include my new credit card number for both Women's Weekly and Better Homes and Garden's Crossword Books. It would have been nice if Louise could have included new subscription for Women's Weekly for me starting after the August issue instead of me having to go and renew my subscription myself.

Not worth the hassle – Won a subscription through Maccas Monopoly, thought I would claim straight away otherwise I would forget… Picked the magazine, then had to register an account. Never had one before. Was told that my details matched with some existing accounts, in America… I live in country Victoria Australia… I’m confused and worried and will forgo my prize!

The order process was clunky and payment options were not clearly confirmed, resulting in 'validation error' messages. This required repeated returns to the checkout process to try again, until I worked out that both payment types were still activated, despite previous cancellation. Your system should recognise when this has occured and allow resolution on the current page.

Womans weekly has still not been delivered following my phone call yesterday which is poor customer service. Which I paid an annual fee for also in the past two copies were found in the street gutter one being soaking wet. The money I paid would have appreciate a better service . Waiting for the late delivery your comments will be appreciated. Jenny French

Fast and speedy service. My daughter loves receiving BHG in the mailbox. t is her special time of the month. I would like to say that when you hvae in store promotions it would be good if mail order buyers also received the gifts.

TV Week gives me a complete breakdown of all free to air Channels and I receive it in good time each week so as to allow me to look over it before that week commences

I requested a Tax Invoice for our accounts department and was pleasantly surprised by the polite and helpful assistance of Peter who was able to complete my request in a very timely and friendly manner.

Sorry l pressed the wrong number for my first review, l wanted to give a 5 star review for the customer service and helpfulness over the phone earlier. Yours Sincerely Susan Nahrung

I love receiving my magazines every month. They are always enjoyable and relaxing to read. The Magshop website is very easy to use when purchasing subscriptions. If you have any questions, just give them a call or send them an email—they are always helpful.

Mariah & Ann have been extremely helpful over the past 6 months, investigating wayward mail deliveries. Recently Mariah assisted with my missing WD21. I rang back & spoke again to Mariah advising the mag had arrived today- 1 week & 2 days late. The current week issues arrived two days earlier. She was apologetic & empathetic.

I changed mailing address on behalf of Jean Anderson as she is 97 and moving to an assisted living facility. I tried to make the change online the previous evening but was fairly sure it hadn't worked as there were no subscriptions showing. I rang today and changed the address very easily and was informed that I had been unable to do the process… Read more

online as the subscriptions had been started over the phone. They have now been adjusted to an online account also. Only 4 stars as I couldn't do it online originally.

I had to review my subscription to the Australian Women's Weekly. This is a magazine I have had for years, and always enjoy it when there is another issue due. I had to change some detail about the payment of my subscription but it was such an easy thing to do today. I had a very helpful, receptive response with a person who was very kind and… Read more

understood exactly what I needed to do. This did not take very long but was finished very quickly and details became accurately changed where necessary. she was so polite and managed to get it all done and offered more help for more magazines which unfortunately I had to decline.

Responding to invoice dated 28/05/26, which states amount due is $85 every 12 months. PAID $ 89.99! I love to cook and enjoy the magazine but cannot understand why you would make an offer for a food delivery service!

My phone call to Magshop to renew a subscription was answered very quickly by a Customer Service lady who was very proficient in taking my details and renewing my subscription for Country Style. Very pleasant experience!!

I have greatly enjoyed my subscription to AWW over the past few years but as I am vision impaired it is difficult to read even with a magnifier. So thank you AWW for the enjoyment it has brought me. There have been so many articles that I have loved, especially the Royals bur current affairs and profiles of celebrities and the Household Hints have been of good use. Congratulations on such a wonderful magazine. Marion Chapple, Alfredton.