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Magshop
4.2 from 887 reviews

Friendly and helpful service

Karen was very helpful as I re-subcribed to Unique Cars Mag. She was professional and helpful with a friendly attitude. I was also informed of special offers for other car magazines and about a competition that is running currently.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
HI Davo, Thank You for your kind review and feedback. Unique Cars is a great magazine, I will make sure that Karen gets your feedback. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Mental challenge of Killer Suduku puzzles are simply not worthy of being in that category

for most of the last subscription, they have been too easy. So easy I am debating if I even want to renew. I find the suguru even worse and would like to see the puzzles upgraded to be of some mental challenge. Otherwise it is all hype - Killers are supposed to be challenging.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
1 comment
HI, Thank You for your review and feedback. I will make sure that the editor of Killer Suduku gets your feedback. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Karen-telesales consultant

Very polite and efficient. Tried hard to interest me in other subscriptions which she thought would be of interest and to my liking. The process to pay was done efficiently and without repeating all the details.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
HI Colin, Thank You for your review and feedback. I will make sure that Karen gets your feedback. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Renewal of subscription of Womens Weekly

Karen was very clear & polite & offered various extras, but I declined & she was still polite - unfortunately I momentarily forgot about the census & hung up. I am happy with the service I received.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
HI Suzie, Thank You for your review and feedback. I will make sure that Karen gets your feedback. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Renewing my subscription to Country Style

Samantha was very polite and helpful. She explained the printing error on the Postcard of the renewal, but kindly offered to standby the price written on the Postcard. I am very happy with the service I received.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
HI Annie, Thank you for your kind review and feedback. Samantha always tries her very best and I will make sure she gets this feedback. I hope that you continue to enjoy your subscription and have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

present for mum

the service i received was excellent,the lady who assisted me, was very helpful she checked information for me to make sure my mum will receive exactly what i want, she made the process very easy.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
1 comment
HI Mary Anne, Thank you for your kind review and feedback. I hope that your mum continues to enjoy her subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Pleasant and efficient interaction

When renewing my subscription to Gourmet Traveller, Karen spoke politely. Her manner was pleasant and she was very helpful in addressing my concerns. Karen’s interaction with me suggested that she was happy and enjoyed her work.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
HI Suzie, Thank you for your kind review and feedback. Karen always gives her very best and Gourmet Traveller is a beautiful magazine I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Have not subscribed for a while, but looking forward to first delivery.

Did not take up the very generous offers at this time.The cookbook offer was good but as an older subscriber I did not need any more.but very good for younger people.Karen was a very friendly and helpful person to speak with.

Return Claim MadeNo
1 comment
HI Suzie, Thank you for your kind review and feedback. Karen always gives her very best. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Country Style is on the way!

I had a question about the subscription to the Country Style magazine and Samantha was able to help me with this and I am happy with the result.
Thank you very much.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
HI Wendy, Thank you for your kind review and feedback. Samantha always gives her very best and A Country Style is a lovely magazine and very popular. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Friendly, helpful service.

Karen spoke clearly when answering my questions regarding the renewal of the Goodhealth mag. She suggested how I could reduce the cost of other subscriptions if I wished to, I have chosen not to as I will be travelling, this renewal is for my daughter.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
1 comment
HI Jan, Thank you for your kind review and feedback. Karen always gives her very best. The Good Health magazine and very popular, I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Happy resolution!

Karen swiftly resolved my problem which I find very acceptable and was very polite and cheerful about it.Best customer service I have received from Mag shop . Thank you very much!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
HI, Thank you for your kind review and feedback. Karen always gives her very best and I will make sure she gets your feedback. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Great gift

I have been buying the Womens Weekly as a gift for my daughter in law for about 3 years now. She loves to come home from work and her magazine is there.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
1 comment
Hi Sue, Thank you for your kind review and feedback. The Australian Woman’s weekly is our top magazine . I hope that your daughter continues to enjoy her subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

A wonderful example of customer service

I`d like to thank Samantha for offering friendly old fashioned service regarding my query today. She dealt with it quickly and professionally, and was very friendly. I`d have no hesitation in dealing with Magshop over the phone again in future. Thank you Samantha.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Barbara, Thank you for your kind review and feedback. I will make sure that Samantha gets your feedback as she always gives her very best. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Time Out with The Woman"s Weekly

Thank you Karen for your help today on the phone to help me renew my Woman's Weekly subscription. I was having trouble renewing it online. You were lovely to talk too.

Shipping
1 comment
Hi Cathy, Thank you for your kind review and feedback. I will make sure that Karen gets your feedback as she always gives her very best. The Australian Woman’s Weekly is a beautiful magazine and very popular. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Review by Judy 15 August 2019

Karen was extremely helpful and courteous and dealt with my inquiry professionally and promptly and to my satisfaction. I was very happy with Karen's service today. Great customer service indeed!

Product Quality
Customer Service
Return Claim MadeNo
2 comments
Hi, Thank you for your kind review and feedback. I will make sure that Karen gets your feedback as she always gives her very best. I hope that you continue to enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au'morning Lisa, thank you for taking the time to communicate. Best wishes Jude

Great service!

I found that Karen was prompt and helpful today. She reiterated my request and checked details carefully. I subscribed to Women's Weekly and Take 5 magazines - love doing the puzzles!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Pat, Thank you for your kind review and feedback. I will make sure that Karen gets your feedback as she always gives her very best. Good Luck with the Puzzles and quizzes. I hope that you continue to enjoy your subscriptions and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Great service

My mother in law having moved to aged care could no longer read. I needed the women’s weekly subscription redirected to my home, it was done quickly and efficiently with no fuss.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Pat, Thank you for your kind review and feedback. The Australian Womans Weekly is a great magazine, I am sorry that your mother in law can no longer enjoy it and wish her good health. I hope that you to enjoy the subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Good Health, a most interesting and enjoyable magazine, I love it.

Good Health magazine is an excellent magazine, I have been purchasing the magazine since it has been produced and always look forward to receiving the Good Health magazine each month.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Lynne, Thank you for your kind review and feedback. Good Health magazine is very popular, I hope that you to enjoy the subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Good service

The person I contacted turned out to be very helpful. Unfortunately I had difficulty understanding her due to her accent. The issue was resolved, but during the course of our conversation, I was never sure where the information I was providing was leading.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Megan, Thank you for your review and feedback. My team read these every day and will take on board to ensure that they are clear in their communication to avoid confusion. I hope that you to enjoy the subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

Efficient and helpful

My phone call was answered promptly and dealt with very efficiently by the magshop representative Karen. she offered me further products ie another magazine subscription in addition to the special offer I received in the post but I didn't feel pressured to spend more than I was comfortable with.

Customer Service
Return Claim MadeNo
1 comment
Hi Penny, Thank you for your kind review and feedback. I will make sure to pass on your feedback to Karen as she always tries her very best. I hope that you enjoy your subscription and that you have a great day. Regards, Lisa Blades Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: LBlades@bauer-media.com.au

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Questions & Answers

I notice that delivery times can vary. Why is that shouldnt it be the same? Why can it take so long?
2 answers
Thank You for your question. Magshop provides a service for many different publishers and the print time table for each magazine can be different. The delivery time frames provided cater for these variations and also the fact Australia Post gives us a 5 business day delivery window for their service. If you have any question or concerns regarding delivery the contact centre agents will be happy to assist. Please note that if your publication is fulfilled by an external publisher as per our terms and conditions you may need to contact them directly once the subscription order has been transferred from Magshop.Thank You.

Can you help with a problem about a subscription I have with Woodlands Publishers as I have 14 issues left of Australian Cardmaking , Stamping and Papercraft magazine which is now digitized. I have left messages with them regarding a refund Thank you in advance , Shirley Barber
1 answer
Hi Shirley, As we have been emailing privately I will keep my answer generic so that anyone else impacted by issues with Woodlands Publishers may find benefit in my answer. Woodlands Publishers is a separate company to Magshop. If we can confirm that a purchase for Woodlands Publishers was made via Magshop, I can assist with tracing that funds and that details were correctly provided to them, I can help customers to identify which part of the process the problem may be occurring in. Failure to receive magazines could be caused by many things e.g. incorrect details being provided. This is why the first step is to find the original order and I provide my direct contact email so I can investigate. If your purchase was made via Magstore or another website unfortunately I cannot help you as i have no access to the information. Woodlands Publishers have sold their products via a range of relationships and can be held accountable for the level of their service via consumer protection agencies if you continue to have issues in dealing with them directly. I am sorry I could not help you further and I am sorry that Woodlands Publishers are not responding to your queries. Regards, Lisa Blades Customer Service & Operations Manager Magshop (a division of Bauer Media Group) Level 5 | 54-58 Park Street | SYDNEY NSW 2000 e: LBlades@magshop.com.au

No email has come from you???
4 answers
What is the question?I wrote a couple of emails also with no reply!I need a question to answer..where is it?

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