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Magshop
4.4 from 1,260 reviews

Reviews

(910)
(189)
(24)
(12)
(125)
  • Product Quality
    4.8 (579)
  • Return Claim MadeYes (26) · No (687)
  • Shipping
    4.8 (107)
  • Customer Service
    4.9 (486)
Steve F.

Steve F.Greater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

mag shop customer service

published

customer service excellent, jess very well spoken & clear communication, answered all my queries , great knowledge & follow up on all concerns , would highly recommend mag shop , great range deliver on time

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Evie

EvieMelbourne

  • 6 reviews

Australian House and Garden is a magazine I look forward to reading every month!

published

This is one of Australia's best House and Garden magazines. Have been a subscriber for many years. Always look forward to my monthly magazine arriving. Unfortunately my March 2020 copy did not arrive, so I had to purchase a copy. When I rang Magshop regarding this, Samantha was very helpful and was happy to extend my subscription a month to cover not getting this issue. Subscribing is easy and ensures I get my monthly issue at a much better price than purchasing at the newsagent.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Beverley Bunt

Beverley BuntNorth Queensland, QLD

  • 2 reviews

I have very much enjoyed reading the magazine

published

The Good Health magazine afforded me some great reading & some very useful tips for looking after my well being. Due to circumstances cancellation after current issues are received is asked for.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
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Subscription assistance

published

Samantha was super helpful on the phone. I needed to update the mailing address on my "Good Health" subscription and it was taken care of in a matter of minutes. Now I can relax, knowing that I won't miss any editions as they'll now be coming to home, rather than work (and getting lost in the mailroom!).

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

The reviewer stated that an incentive was offered for this review

Stephen G.

Stephen G.Hunter Region, NSW

Subscription

published

I was fully impressed with Samantha on the phone.She was very easy to talk to and very helpful.Quiet easy to understand.Being along term wheels subscriber.I enjoy the monthly mag.looking forward to next months issue.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Customer service

published

Samantha was extremely helpful when I called to change my postal address. She also advised me of promotions currently available that saved me money on gift subscriptions I had purchased

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
Kathryn

KathrynGreater Melbourne (Outer), VIC

Quick and easy

published

I only needed to update my Credit card details on the direct debit for my subscription. Very quick and easy excellent service and and actioned in no time. Samantha was very polite and competent.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Magshop
Lisa B.Magshop
Doll

DollSouth East Queensland, QLD

  • 3 reviews

Exceptional customer service

published

I was having trouble renewing my mum’s subscription for Australian Women’s Weekly on line so decided to call instead. My call was answered by Chelsea and she was very helpful and efficient. Thanks Chelsea

Customer Service
Product Quality
1 comment
Magshop
Lisa B.Magshop

Very good service

published

Needed to update my Credit card details and pay subscription. Very quick very easy excellent service and done in no time. Chelsea was knowledgeable, polite and competent. I was impressed as it was better than most phone up experiemces.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
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Very professional

published

Very professional. Customer service was very amazing and excellent, very quick and easy and I am very happy with my purchase. I am looking forward for next time I renew my subscription

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Magshop
Lisa B.Magshop

The reviewer stated that an incentive was offered for this review

Elizabeth

ElizabethSydney, NSW

  • 2 reviews

Very Good Value

published

I spoke to Chelsea on the phone today to take up an exceptional offer for the Woman’s Day magazine. The representative was most helpful and obliging. A credit to the company. And I am very pleased about taking up the subscription.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
Jenise

JeniseHunter Region, NSW

  • Verified customer

Australian Country Style

published

I adore Country Style Magazine. I have organised subscriptions to this magazine for my Mum and Mother-in-law for many years. I love it when I visit my parent’s place in Sydney and my Mum gives me the latest issue to read and peruse for the weekend. I always read the Country Squire first! I love the pictures in the magazine, fashion, food and inspiring stories. By the way....I just renewed a subscription for my dear Mum’s 80th Birthday. That’s how much we love it.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
Terryh

TerryhNewcastle

  • 4 reviews

Mag shop purchase

published

Friendly, helpful Chelsea. I had trouble ordering online and Chelsea was able to very efficiently solve my problems.
Mag shop staff have always been able to solve any ordering problem I have had.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Quick and easy

published

I need to renew a subscription for my wife after my credit was previously cancelled after it was lost. Samantha make resubscribing really easy. I was all done in only a few minutes.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Fantastic service and easy to use

published

I've always found Magshop to offer outstanding customer service and to deliver magazines as promised. Ive been a customer for years and would never use any other service provider. I recently had a fault with a free gift that was part of my magazine subscription and Samantha ensured I was given a replacement item without any hassle at all.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
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Neil

Neil

  • 2 reviews

Explanation

published

Very well explained, polite and pleasant. Answered my concern.
There is no need to write thirty words when ten will do. I am just doing this because Samantha was such a valuable person to have in your call centre..

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop

Helpful customer service

published

Chelsea was very helpful and did her best to assist me.She checked on my existing subscription and added the new one to it.Thank you Chelsea for your help and friendliness.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Magshop
Lisa B.Magshop
Nat79

Nat79

  • 2 reviews

Thank you Jess!!!

published

I needed to cancel my subscription. Jess was very clear in her communication with me, she was polite and made it an easy process to make the necessary changes.

Thanks Jess

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Magshop
Lisa B.Magshop
Becs

BecsGreater Melbourne (Outer), VIC

  • 2 reviews

Great help

published

Needed help cancelling my subscription and Samantha was extreme helpful
Really appreciated the ease and polite nature of the call
It’s a very nice surprise to have someone so willing to help and be so kind in the other end of the phone

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Magshop
Lisa B.Magshop
Gordon

GordonSydney Surrounds, NSW

customer service

published

Changing my postal address and resetting my password was made easer with Jess 's help ,Very easy to talk to and polite, I was not waiting to speak to some one for hours ,very prompt .
Thank you so much Jess

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Magshop
Lisa B.Magshop
Page 1 of 63

Questions & Answers

Karena Rankin

Karena Rankinasked

Hello, I am enquiring about a subscription for House and Garden magazine paid for on 4/2/2020 for my daughter Kate Buller. She has not yet received a magazine and was wondering when it is due, thank you in advance for you help, Karena Rankin

5 answers
Steve F.
Steve F.

just received my copy yesterday

Karena Rankin
Karena Rankin

When did you place the order??

Magshop
Lisa B.Magshop

Hi Karena, sorry that your daughter has not received her magazine as yet. If you can send me her customer number or full name and address to my person email lblades@Bauer-media.com I will check what has happened. Australia Post has notified us that there are some delivery delays in their network so I can check if her suburb was impacted.
I know we can sort this out and I look forward to hearing from you.
Regards,
Lisa Blades
Head of Customer Experience, Subscriptions and E-Commerce
Magshop ( a division Bauer Media Group )
Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000
e: LBlades@bauer-media.com.au

HoneyBee

HoneyBeeasked

I notice that delivery times can vary. Why is that shouldnt it be the same? Why can it take so long?

2 answers
Magshop
Lisa B.Magshop

Thank You for your question. Magshop provides a service for many different publishers and the print time table for each magazine can be different. The delivery time frames provided cater for these variations and also the fact Australia Post gives us a 5 business day delivery window for their service. If you have any question or concerns regarding delivery the contact centre agents will be happy to assist. Please note that if your publication is fulfilled by an external publisher as per our terms and conditions you may need to contact them directly once the subscription order has been transferred from Magshop.

HoneyBee
HoneyBee

Thank You.

twigs

twigsasked

Can you help with a problem about a subscription I have with Woodlands Publishers as I have 14 issues left of Australian Cardmaking , Stamping and Papercraft magazine which is now digitized. I have left messages with them regarding a refund
Thank you in advance , Shirley Barber

1 answer
Magshop
Lisa B.Magshop

Hi Shirley,
As we have been emailing privately I will keep my answer generic so that anyone else impacted by issues with Woodlands Publishers may find benefit in my answer.

Woodlands Publishers is a separate company to Magshop. If we can confirm that a purchase for Woodlands Publishers was made via Magshop, I can assist with tracing that funds and that details were correctly provided to them, I can help customers to identify which part of the process the problem may be occurring in. Failure to receive magazines could be caused by many things e.g. incorrect details being provided. This is why the first step is to find the original order and I provide my direct contact email so I can investigate.

If your purchase was made via Magstore or another website unfortunately I cannot help you as i have no access to the information. Woodlands Publishers have sold their products via a range of relationships and can be held accountable for the level of their service via consumer protection agencies if you continue to have issues in dealing with them directly.

I am sorry I could not help you further and I am sorry that Woodlands Publishers are not responding to your queries.

Regards,
Lisa Blades
Customer Service & Operations Manager
Magshop (a division of Bauer Media Group)
Level 5 | 54-58 Park Street | SYDNEY NSW 2000
e: LBlades@magshop.com.au

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