Angus & Robertson

Angus & Robertson

 Verifiedangusrobertson.com.au
Angus & Robertson
4.7

5,193 reviews

PositivevsNegative
92% · 4,792332 · 6%
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Return Claim MadeYes · No
Product Quality
4.8
Shipping
4.8
Customer Service
4.7

Reviews

5,193 reviews
Eric
EricSouth East Queensland, QLD4 posts
 

They take your $... but no books to ship

I paid for a book on May 1st and was advised to expect by May 27th. When early June rolled around and no book sent email asking what is happening. After about 3 days I received a reply. Basically they could not advise when or if I would get the book but would refund $ or hold my $ until available. I decided on the refund...that was when communication stopped. A week later with nothing I contacted Paypal who I had paid through...surprise, surprise...refund was agreed to in 12 hours. My advice is if you want to buy anything from A&R check it is actually available and pay with Paypal so if any issues you get your $ back ASAP. Better option is to go somewhere else and save yourself the grief Show details
C M.
C M.3 posts
 

Items "in stock" aren't actually in stock

If you intend on running a successful business, it is prudent to not list an item "in stock and ready to ship" when it is not. I purchased a book that was listed as being in stock in their warehouse and ready to ship in 1-2 weeks. A month had passed with no word, so I had to be the one to reach out and inquire about the item I paid for. I was informed that, despite what is listed on their website, they do not have an "estimated time of arrival for the stock". Perhaps don't say that you have stock, then?
Angus & Robertson
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H. Lee
H. Lee
 

No reply! Not happy!

I made an order for 3 AMEB piano books on 14 March 2024. But as of 27 March still have not received. I sent an email and was told that my order will be at the warehouse on 22 April. This takes too long and I cannot wait so I sent 2 emails to cancel and get a full refund, but no reply. No phone number to contact.
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graff_the_world
graff_the_worldSouth East Queensland, QLD3 posts
 
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Grandma
GrandmaGreater Melbourne (Metropolitan), VIC3 posts
 

Order placed 22 days ago

Order placed 5th December for delivery Melbourne metro area.
Bitterly complained 27th December.
Received notification 27th December ‘great news, your order has been despatched’
Sceptical about the timing.
Not holding my breath it will arrive.
Christmas Gift for grandson.
Too late.
Given up and will never buy from Angus & Robertson online again Show details
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Jay
JayMetropolitan Adelaide, SA2 posts
 

Bad customer service

Order placed with date for dispatch provided. Not dispatched by that date so 4 attempts to contact have been made with no replies. No phone number. Only avenue for contact is an online help centre and none of the attempts to contact have been replied to. So over 3 weeks after placing order no replies to contact. Complaint lodged with consumer affairs and reading their social media comments it appears this is a very common issue.
Edit*
Finally received the book 1 week past expected date
Product Quality
Shipping
Customer Service
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Alison
AlisonMid North Coast, NSW3 posts
 

Ordered book arrived Quickly

No complaints- the online process was easy,my book arrived quickly. Show details
Jennifer
JenniferGoulburn Valley, VIC
 

Took a while to receive

I wanted to order from a book store, not Amazon or similar. Unfortunaley the delay to get my book even though it was in stock made me wish I had purchased through Amazon. Received correct book in perfect condition. Show details
Product Quality
Shipping
Jen
Jen2 posts
 

Never Again!!

I ordered a book 6 weeks ago ..they said it was in stock when I ordered it..then got an email to say it was delayed ..still no book!..No response to my emails Also a second order which they also said was in stock is also now ‘delayed’ Will not use this company again Very important to me in that these orders were both for Christmas presents
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Lola Lechner
Lola Lechner
 

Well priced. Fast delivery

Needed a book for my daughter high school english. Timing was of the essence. Purchased online and it was well priced and arrived in 3 days. Show details
Linda Treasure
Linda TreasureSouth East Queensland, QLD2 posts
 

Renniks Stamps of Australia

Web site easy to navigate for which book was needed, book was dispatched same day, well wrapped in heavy cardboard box, arrived in pristine condition Show details
chris
chris
 

Great service

Great service, communication was good, delivery was very quick and securely packaged and prices were very reasonable. Show details
Elle
Elle2 posts
 

Fast delivery

Pre-ordered Patrick Stewart's new book and it was delivered within two days of the announced release print date! So excited to read and please at the speedy service. Show details
Kaye N.
Kaye N.4 posts
 

Crocheting book

Very pleased with my purchase of the book the book was very well received as it was a gift Show details
Gil
Gil
 

Good customer service

Book got lost in the post but contacted Angus + Robertson and they sent a replacement straight away no hassle Show details
Product Quality
Shipping
Customer Service

Questions & Answers

Slateresque I.
Slateresque I.

Hello, one of my books was taken down from Ingram but still shows up on your site as available. The ISBN 9781950464388 for Someone Beside Me shouldn't be sold anymore here. Could you look into that and then mark it as unavailable?

Angus & Robertson
Angus & Robertson   DM   

Thanks for letting us know, I am so sorry we missed this! I have passed this along to our team to have the listing removed, but it may take a day or so for this to take effect. If it is still up later this week, please be sure to let us know.
- Ethan

Slateresque I.
Slateresque I.  

Thanks so much!!!!

June M.
June M.

I am STILL waiting to receive this book a ordered
June
0402208494
22/08/23

Angus & Robertson
Angus & Robertson   DM   
Liam S.
Liam S.

whats the purpose of your customer service section through your website. it seems nothing gets addressed.

I placed order #10871882 about a month ago.
half my order has arrived, the other half has not been updated (ISBN: 9780071849784)

ship by date was 03/08/2023

Angus & Robertson
Angus & Robertson   DM   
Liam S.
Liam S.  

thank you for your prompt and attentive response!

Liam S.
Liam S.  

are you able to supply me with an Estimated shipping or arrival date?

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Details

CategoryOnline Shops and Book Shops
Offers Free Standard Shipping No
Awards 2022
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Contact info for Angus & Robertson

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