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Angus & Robertson

Angus & Robertson

4.6 from 3,056 reviews

Reviews

Review distribution

5 star
2,576
4 star
231
3 star
41
2 star
33
1 star
175

Craig

CraigGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Timely delivery of stock held items

published

If books are available from stock they are delivered in a timely manner, however for any item NOT in stock this can be quite a long process eg I ordered 1 item on 22/8 (amongst a couple of others) to date the order status still states 'Order Processing' and yet I do NOT receive any feedback as to likely delivery date or status report. Also still waiting on decision of a return claim I submitted a week or so ago

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Louisa

Louisa

  • 2 reviews
  • 2 likes

ALL GOOD

published

The delivery was quick. The packaging was safe and protected each book so it does not get damaged. Everything was sent in one shipment. Customer is very happy. Thank you

Product Quality
Customer Service
Return Claim MadeNo

DanielleA

DanielleAGreater Melbourne (Metropolitan), VIC

  • Verified customer

Better than ebay and Amazon!

published

Great online shopping experience. Fast postage with tracking. Professional, speedy communication from customer service. Cheaper than Amazon and faster than ebay. Next time, I will check out Angus & Robertson first.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Marianna Wollongong

Marianna WollongongIllawarra, NSW

  • 2 reviews

Exquisite Book

published

I absolutely love this book. The detail is amazing and it is so comprehensive. I am so glad I purchased it as a fellow art deco enthusiast and have so many places to visit.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Stelly

StellyWestern District, VIC

  • 2 reviews

Great

published

We received the book ordered in very quick time and the process of ordering and pricing could not be faulted. Very happy with the service provided and would use this Company again.

Product Quality
Customer Service
Return Claim MadeNo

Lynn

LynnMetropolitan Adelaide, SA

Awesome

published

Fantastic service, would definitely use your service once I save up again. Everything was awesome. Thank you. However this is too long a message for my review. thank you. please reduce number of words. Thank you

Product Quality
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Customer Service
Return Claim MadeNo
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Great price, great delivery time.

published

Ordered my book online was delivered within 2 business days. Great price, better than others I had found. It was a present for my Dad, he was very happy with his bbok, thanks for the prompt delivery.

Shipping
Return Claim MadeNo

Quick delivery and great price.

published

Only took three days from my order to delivery, good discount price as well. It was a 1500 page book with no padding in the package so had minor damage.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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4 comments
Angus & Robertson
Jessica D.Angus & Robertson
TonyACT
TonyACT

Hi, it was 11-03962-26782 Minor damage, my feedback was for the packing team - cheers.

Angus & Robertson
Jessica D.Angus & Robertson

Kristy

KristySouth East Queensland, QLD

So Efficient!

published

I purchased a few books, one had only just been released and they arrived so fast! Well packaged and in absolutely perfect condition. This is definitely where I will be getting my books from now on.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Kate

KateNewcastle

  • 2 reviews

Quick Service

published

The books were delivered promptly in good condition and as described. We were not home so a card was left in our letterbox for collection at the post office. Thankyiu

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Fantastic!!!

published

Purchased for my brother's birthday- a die hard Soprano's fan and he absolutely loves it. Prompt delivery, and changed delivery address without fuss after I made a mistake when ordering.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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A Map to help me get around Sydney

published

My Sydney map I ordered would have fit in an envelope and cost $1 postage.
Instead it was put in a huge cardboard ??? about 40cm square and cost more than it's value.
I appreciate it arriving timely and protected......it was a bit extravagant to send it that way.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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James

JamesGreater Melbourne (Metropolitan), VIC

Good speedy delivery

published

Good delivery speed and tracking provided. Would recommend. Stress-free experience and good book value too. Condition was good and delivery method was safe and secure. Nothing negative about the experience at all.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Very happy

published

I ordered a set of books that was delivered within a few days of ordering. It was very well packaged and arrived in perfect condition. The price was surprisingly good too.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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The Obesity Code

published

Hi. Well I actually ordered the wrong book so a bit disappointed in myself. So can't really do a review on the book. The ordering process and delivery time was great though. Ta

Return Claim MadeNo
Renee

ReneeSydney Surrounds, NSW

Quality + quick

published

I ordered a book I literally searched everywhere for, expecting a “out of stock not restocking” response. I received the book in less than a week of ordering, came in perfect condition & securely wrapped. I am VERY impressed.

Product Quality
Shipping
Return Claim MadeNo

Outstanding Service!

published

The book I ordered and received very quickly was supposed to be unavailable in Australia. A & R had it in their Warehouse and had it to me in double quick time. Thank You A&R I will be back again.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Very happy

published

The first ever time I have order from here. The sevice was great and so was the communication for delivery times and tracking . The books came very well packaged so chance of damage.

Product Quality
Shipping
Customer Service

100% dependable!

published

I've ordered from Angus & Robertson many times, and I can always depend on excellent communication from them - including notification that the item has been sent, parcel tracking & then follow up to for my feedback. The books are always meticulously packed & quickly delivered. I'll be back for more!

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Bookworm

BookwormNorthern Territory

Easy ordering, quick service and good prices!

published

I have ordered books here before and always been pleased with the service. This latest book was a new release and it arrived in good time and well packaged - thank you!

Product Quality
Customer Service
Return Claim MadeNo

Page 1 of 153

Questions & Answers

Rosie B.

Rosie B.asked

Becoming slightly concerned as I placed my order on the 5th of September - with it stating on the website it should take 2-4 business days overall for me to receive this order (I live in SA metro), and the status of the order is still 'processing'. I tried to call 3 separate times yesterday but each time was on hold for over 15 minutes and gave up each time as I didn't have enough time to sit and wait, as well as emailing them and have heard nothing. Any recommendations on what I should do? I need the book by the 25th of September as I am going away after and this is a present. Not impressed :(

3 answers
Angus & Robertson
Jessica D.Angus & Robertson

Hi Rosie,

Can I have your order number please? I'll see what I can do for you.

Regards,
David

Rosie B.
Rosie B.

Hi David,

My order number is #09124428

Thank you!

Angus & Robertson
Jessica D.Angus & Robertson

Hi Rosie,

I've just sent you an email with an update and a discount code. We're very sorry for the delay in your order.

Regards,
David


Glenice

Gleniceasked

I give up. I have tried to give an excellent review but it won't allow me to rate it and therefore I can't submit my review

1 answer
Mark S
Mark S

I had to try twice to get my review submitted correctly.


Thalia Prima

Thalia Primaasked

Hi,

I would like to know if the book titled TENANTS OF MY MIND is available for sale?

With many thanks

Author

1 answer
Angus & Robertson
Jessica D.Angus & Robertson

Hi Thalia,

That title is available to purchase on our site, you can find it here: https://www.angusrobertson.com.au/books/tenants-of-my-mind-ariette-singer/p/9780648211877

Kind regards,
Jess


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