Campion Education

Wonderful business that makes getting ready for school so much easier. It is so easy to navigate the ordering system and when returning a product, a friendly staff member took care of it swiftly with no issues. Show details ·  1

I would rate them 0 stars or negative if I could. First they dont inform parents what items are on back order. They delivery half of the orders. They are effectively coluded with schools so you go need to buy through them. When ask for missing items you never get a date , allways a vague answer. So we are in 2026 where logistics are done online… Read more

and you can't still give your costumers a proper ETD or status of backorder items. This company is a disgrace ran by amateurs (At best). Also they are happy to keep your money at the end if you dont chase your missing items. So I would say a class action lawsuit is incoming

Would avoid if we have a choice! – Needed to purchae a text book for school and I thought I would call the customer service centre before going in to ensure its available and not on back order. Called the customer service centre several times and was told its still on back order. Last week when I called the call centre advised it's back in stock so I went in to the store on Monday,… Read more

but was told its out of stock. I mentioned that I've checked with the call centre and they advised it's in stock before I came in. Her replied was "don't trust the call centre". It's such a waste of my time and effort. I had no choice but to order a back order and it's been a week, there's still no expected date. So how long do I still need to wait for the text book? I would hope it will come before the end of the school term!

Updated: book was received, customer service centre was friendly and empathy but company should look into updating their ordering system and procedures.

Called campion to check stock as stores were located over an hour from us. I was told the 5 books I needed were all in stock at a particular store. I drove near 2 hours to find only 2 books were In stock. I ordered the remaining in store and was… Read more

told they’d be sent that day from their warehouse. They were sent a week later. Received books and there were missing items. Not impressed at all.

The 2 orders I placed were delivered correct and within a good time frame. Excellent work! Communication from Campion was great, terrific to deal with, takes the stress out of ordering for 2026. Show reply

I have been ordering school supplies from Campion for my grandchildren for several years and the service is always first class. Easy to order and have delivered to my house. Order always on time for school start and all the ordered items are in… Read more ·  2

the box unless there is a back order and that is then delivered before school starts. Very happy with the whole experience.

Emergency rush to Campion at Malaga this morning. I cannot praise the service of every single staff member there,all young kids and such organisation was fabulous. Thank You All God Bless Show details ·  1

Easy to order and the delivery was quick as well. I was worried if my pack come before I go overseas, although I ordered a month before, but the package came quick and accurate. Show details ·  1

Fast and efficient service. Ordered online easily and pricing a little higher than shopping around but reasonable given i didnt have to drive around or research. Delivery was pretty quick for the time of year and communication from the company regarding my order was great. Thank you. Show details ·  1

I ordered both my sons' books before cut off 2025 (over 2 months ago). Still no books, and they started school last week! When I called, the staff were friendly enough, but this doesn't help when we just required over a thousand of $$ worth of books they needed. They blamed this delay on Aust post, but given these were ordered on the 3rd Dec 2025,… Read more

I hardly think this is a delivery issue, more like a not organised and keep the people who spend extra to get this expressed a priority ( like 2 months wasn't enough) I also was charged a delivery fee which I shouldn't have been charged this was ordered waaay before the cut off time. I despised having to go into the shop to collect and pick up everything ( on previous occasions) myself, thus trying to be organised for once. Please do the right thing by your customer spending not hundreds, but over 1.5k, and look after us, will you already!

Will do my very best to AVOID ever having to use Campion again. Digital products not supplied with any guidance about how to access them. Purchase invoice states that an instructive email will be forthcoming. It wasn't. Incorrect information provided by "help" desk. Made multiple phone calls and emails to resolve this lack of access to digital… Read more

textbooks, and eventually got a resolution, well after the school term started. Email received finally confirming access to digital resources offered no apologies or explanations as to why there was an issue in the first place (to help avoid the problem for any potential future purchases). Telephone help advice was erroneous and wasted a lot of my time sending me down the wrong path; with no actual real help provided.

Save yourself the grief and frustration, and buy your school booklist requirements direct from publishers, or another resource stockist.

My son starts G2 Monday and I ordered his stationery etc a month ago , I still don't have it . I rang them 2 days ago and they said they had been having some problems in Perth WA. Why does their problem now have to be my problem ,? totally unacceptable. Show details

not shipped to my address instead shipped to school and charged me the shipping charges. Contacted customer service and the man from the other end was very rude to me and refuse to give us the refund. very difficult to navigate through website. Not recommended Show details

I placed an order for campion education in Malaga WA 5 weeks ago online to be delivered and it will not even be here for the start of school. The WHOLE Oder not just an out of stock item. I had called to request that o could come and collect the order so I have it for the start of school and was told no we can’t do that. What is the point in… Read more

ordering online in advance if others can walk straight into the store two days before school starts and have their order then and there. It seems like ordering 5 weeks in advance online has placed us at a disadvantage. Very upset and disappointed with campion education and their service and customer support was not there at all.

We have frustrating experience with Campion after an order placed three weeks earlier failed to arrive as promised, despite a $40 delivery fee and assurances of delivery around a public holiday. Attempts to follow up revealed conflicting statements from Campion representatives, lack of accountability, and refusal to offer refunds or alternative… Read more

collection options, culminating in unhelpful customer service and unresolved delays. We placed an order with Campion three weeks ago and paid a $40 delivery fee. At the time of purchase, we were clearly told the delivery would occur on 26/01/2026. Aware that this is a public holiday, we expected our order to arrive on 27/01/2026. However, the delivery failed to arrive on either date. When our order did not arrive, I contacted Campion directly to demand an explanation. Their representative stated the order had left the warehouse and assured us that supplies would arrive on 28/01/2026. As of today, the delivery remains undelivered. We called Campion again for answers about our missing order. This time, Somenone from Melbourne responded, checked our details, and admitted the order had only just left that day. When we said I called day before yesterday and someone from Campion said order will arrive on 28/01/2026. He said they were lying because he can confirm order just left the warehouse today. He insisted that company policy strictly prevented him from offering any help to customers. I pressed for an explanation as to why it took three weeks to assemble our order. He explained they had to source items from multiple stores and blamed the delays on a busy period. I asked a refund or the option to collect our supplies from a local store, but was flatly told Campion refuses to offer refunds or permit in-store pickups. When I demanded to speak to a manager, he claimed there was no manager available, and insisted that even if there were, we would simply be told the same thing.

Short answer from Campion was we have been paid and we cant help you.

What an absolute disgrace of a business. My 3 kids school supplies were supposed to arrive yesterday at the latest, school starts on monday. Heard nothing since I placed the order. No tracking No sorry for the delay email. Nothing. So I ring them and wait on hold for almost an hour, they check the orders and oh what do you know, they haven't been… Read more

sent yet, not only that, they haven't even been packed yet and they are out of stock for a lot of the items. Its going to take up to another 2 weeks before they are packed. So she offered to refund the postage. I said we'll im going to have to race around today and try to find all their school supplies from officeworks or big w so they have stuff to take to school monday so you can just refund all 3 orders. She tells me no they can't refund the orders. I asked to speak to a manager and she says there is no manager and even if there was, she would tell me the same thing. I wonder what the Accc and consumer protection will have to say about providing me a refund because thats exactly who I'm ringing right now. Absolutely disgusting. I get it, its a busy time of year. But isn't that your whole business model. School supplies. You'd think you'd be sufficiently stocked, staffed and time managed to get orders out for the occasion.

Placed an order 3 weeks ago. One week ago the order was ready for a dispatch with a commitment to be delivered prior to 28th of Dec. Now the commitment is to deliver in early Feb (with school already under way). Definitely best to buy elsewhere (more control of the order and less stress with following up).

Never again. Last year was the same, the year before I had to go pick up. I ordered before cut off and my older son’s arrived over a week ago and my others still hasn’t arrived. No communication. I’ve called and emailed multiple times. Yesterday it a power outage so no answered calls. They have the monopoly on stationery for the entire country yet cannot supply. I think they supply to demographic.

Wish I'd purchased elsewhere - ordered my son's year 12 ATAR textbooks in December before the cut-off date, confirmation email stated they would be delivered by 28th January - today is the 27th and I have heard nothing. So I called them and was informed that WA orders have been delayed and are still sitting in a warehouse on the east coast - oh… Read more

but they informed the school because lots of students will be affected. How about informing ME - the customer who placed and paid for the order? The best the person on the phone could tell me was that they would ship in the next few days and would arrive in the next couple of weeks - yeah well that's not good enough, my son is starting year 12 on Monday and needs his crucial ATAR textbooks!! I do understand delays happen but it would be nice to be kept informed, surely not all of the books were delayed and they could have shipped those that were in stock. Or how about upgrading the shipping to express? I honestly thought I was buying books from a WA warehouse. Last year I left it to the last minute, ordered online in late January and did click-and-collect straight from the WA warehouse - easy. This year I tried to be more organised and now we're going to be without books for the start of school. Not happy.

Did an order 4th of November 2025 still waiting for my order on the 27th of January 2026. When enquiring got absolutely no information other than the same old comment. I live rural and auspost is super slow out here so I guess my child will have NO school supplies for the beginning of the year. Will never order from this waste of time company again.

Champion Education, Not issuing refunds due to not supplying goods as per advertisement onetime delayed shipments not allowing cancellations due to there own errors. Service below standard. Happy charge additional fees for ordering late but can't delivery orders when they say they will and paid on time. Want dispatch goods advised to go and… Read more

collect items instore and pay for a second order. They say they will refund in future in regards to order not dispatch to make us run around twice for there errors. Something as simply as cancelling the order when you clearly can't supply the goods and services paid for. Clearly a business that puts profits first customers last. Worst Experience to buy schooling supply. We are not the only ones effected by there business operations.

If I could rate them minus star I would! We ordered the school supplies early to ensure we have them ontime because this horible business is notorious with delay processing. Ordered 4 December 2025 8 weeks later the order is still unseen!! The worst business and most unprofessional using monopoly tactic with incompetence performance.