Campion Education

Campion Education

 Verifiedcampion.com.au
3.9

1,903 reviews · Statistics

PositivevsNegative
70% · 1,331437 · 23%
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Return Claim MadeYes (67) · No (1,464)
Product Quality
4.5 (1,388)
Customer Service
4.1 (1,316)
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Reviews

1,903 reviews
Wendy
Wendy
 

Math book order

I had failed to order a math book, the contact I received showed my what I needed to do and they were very helpful. Show details
Suzy L.
Suzy L.
 

Easy to order and fast delivery

Easy to order online and link up student with specific school booklist. Order arrived fast, within a few days which was a relief. Great work and many thanks. Suzy Show details
Kirsty S.
Kirsty S.VICGreater Melbourne (Metropolitan), VIC
 

Fast delivery

Loved the fact that in a matter of a couple of days of ordering my child's books they were delivered to his school.
Will use the service again Show details ·  1
Product Quality
Customer Service
Mani
Mani
 

Shocking customer service

After being sent an email for a back-order, explicitly stating that the items will be dispatched out to us when they become available, a month later we receive another one telling us to come and collect the items now in warehouse. after sending them a copy of their original email asking them to honour it, the manager blamed an auto-system generated email 'which can prove misleading', denying the promise to dispatch the items, and still charged a delivery fee. not only do we go without books for over a month, but then get billed extra for the delay: system-generated mishaps are not the responsibility of the customer, and a manager should be able to own that and honour what they have promised. Show details
Campion Education
Campion Education   DM   
More

Hi Mani, I'm sorry you weren't happy with the Campion service. I will send you a private message asking for your order number and have a team leader look into what's happened. Thank you - kind regards, Rick

Shanika
Shanika
 

Worst customer support

Received a school booklist online order, of just stationery and binder books, no textbooks, 3 weeks after the child started school and 3 months after actually paying for the order. Customer support gave the run around by giving false/misleading information for 4 weeks. Told us to go to their actual stores to separately purchase the items, as all the items were in stock in store, but they couldn't cancel the online order or refund the money already paid. We had to get the school involved to finally get the online order delivered. Unfortunately, I cannot recommend online Campion orders as customer support are not proactive or informed in resolving online order issues. Show details
Campion Education
Campion Education   DM   
More

Hi Shanika, thank you for your feedback. I'm sorry you weren't happy with the Campion service. I will send you a private message asking for your order number and have a team leader look into what's happened. Thank you - kind regards, Rick

Louise
LouiseNSWSydney, NSW
 

bad customer service

Unforunatley it seems they do not order enough books to cover the schools classes, and keep telling me it is 2 weeks, then another 2 weeks. I have been there twice already and they have not been helpful at all. It is a shame this is the only place i can get this book, it seems they take advantage of that situation. Show details
Campion Education
Campion Education   DM   
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Hi Louise, thank you for posting. I'm sorry you weren't happy with the Campion service. I will send you a private message asking for your order number and have the Artarmon store manager look into what's happened. Thank you - kind regards, Rick

Emm
EmmVICCentral Highlands and Goldfields, VIC
 
Product Quality
Customer Service
Campion Education
Campion Education   DM   
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Toni B
Toni BWAPerth, WA
 

great customer service with a smile

quick service on collection at malaga store and super polite and helpful. Show details ·  1
Doris
DorisVICGreater Melbourne (Metropolitan), VIC2 posts
 

Punctual and reliable

Great service! I have been dealing with campion for over 10 years and they have always been very helpful and reliable. Show details ·  1
Brigit K.
Brigit K.VICGreater Melbourne (Inner), VIC
 
Customer Service
Campion Education
Campion Education   DM   
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Yuki R.
Yuki R.WAWheatbelt, WA
  Verified

Early delivery

The product can in OK, and they came in faster than expected. Which is a good thing. Show details ·  1
Product Quality
Customer Service
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Teresa M A.
Teresa M A.SAMetropolitan Adelaide, SA5 posts
 

Quality high school supplies in great time, hassle free

I have just purchased all my son’s high school art supplies with Campion Education. So simple and quick, I know I’m getting the correct, quality products needed and I’m very happy.
Ordering was so simple, payment was so simple and delivery was quite quick, much quicker than I had expected as he needed them quickly. Can’t fault them, the website, the process, everything.
Highly recommend. Will continue in future for this peace of mind and experience. Show details ·  1
Arno
Arno3 posts
 

Very fast

Extremely fast and helpful.

My son change class at the beginning of the year and they were helpful to organise the new book straight away. Reply to the email very fast and organise pick up.

Staff are very friendly even so they just be under tremendous pressure to fulfil all the orders

Other company at my daughter school is the opposite over 4 weeks to get a book, days to get a reply. Show details ·  1

Varuni W.
Varuni W.VICCentral Highlands and Goldfields, VIC2 posts
 

Prompt and Reliable

Never had any issues with the supplier. All pricing transparent. Quick delivery. Show details ·  1
Deelip M.
Deelip M.WAPerth, WA2 posts
 

This was really good

Happy and satisfied with Campion service and the products obtained. Show details ·  1

Questions & Answers

John D
John D

Hi.. I made an order to be picked up. Even that I need to pay nearly $6. Why?
Kmart/Coles/BigW never charge customer for 'click and collect'.

Campion Education
Campion Education   DM   

Thank you for your message John D. If you prefer not to pay the click & collect packing and handling charge, you are welcome to head into the local Campion retail store and place your order over the counter. Kind regards - Hannah

bonnie
bonnie

Hi, I placed an online order early on November 23rd because of a bad experience last year where I had to wait three hours at the store to receive the item. However, I should have chosen one of the optional products, but I ordered both and contacted the consumer center saying I wanted to cancel one, but I received an email telling me to return to the store for a refund after receiving it because it was already in the warehouse. But it's been almost a week since I sent the email, and It hasn't been delivered yet .I don't understand why I can't cancel the entire order. The thought of receiving it again and waiting for a refund is terrifying. I want to know when it will be delivered or if I can cancel the order.Thanks

Campion Education
Campion Education   DM   

Hi Bonnie - Sorry about this, allow me to find out more for you! Please respond to our private message about your order details so we can investigate for you. - Edmund

Cassie S.
Cassie S.

Hello,

I have finished both of my kids booklists for next year and up to the part that says review and pay but there is no where to put in my payment information and I can't submit their lists?

Any assistance would be appreciated.

Thank you

Campion Education
Campion Education   DM   
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Extra Information

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